The Science of Happiness at Work Assessing, Analyzing, and Acting to Maximize Performance.

The Science ofHappiness at Work™

Assessing, Analyzing, and Acting toMaximize Performance

2.1 What we mean: Three types of happiness

• Emotional happiness– Short-term, burst of positive affect: feelings

• Mindset happiness– Relatively stable, sensitive to change and affects

behavior

• Trait happiness– Generally stable across lifetime: influences mood

2.2 What we mean: A definition

Happiness at work is a mindset which enables action to maximize performance and achieve

potential.

3.3 What they face: common and complex issues

• “How do I push/maintain performance without pain?”• “How do I help people cope with the pressure?”• “How do I create capacity without recruiting?”• “How do I drive change?”• “How do I keep my best people?”• “How do I downsize and still deliver?”• “How do I understand and change our culture?”• “How do I know our people initiatives have worked?”• “How do I get people to be more innovative or creative?”• “How can my people help us grow?”• “How do I get this team or organization to up their game?”• “How do I push my leaders to their next level?”

3.4 Why they work with us: solutions for business critical employees

Because we:• Have developed a robust and practical approach which gets

measurable results • Can customize any part of our process• Want to make this as dependent or independent as a client

chooses • Understand and work in an international arena• Provide exceptional client service

4.1 What our rigorous research tells us• 14 focus groups• 67 interviews• Study 1: 193• Study 2: 403• Study 3: 1,940• Version 24• Validity and reliability• 32,000 respondents• 68 countries• All levels of seniority

4.3 The Performance-Happiness Model

Driven by :

5 C’s• Do you feel you fit in organization?

Our research has identified five components (5Cs) that inform and build Happiness at Work:

• Contribution is the effort an individual or team makes

• Conviction is short-term motivation• Culture is a feeling of fit at work (do

you belong there)• Commitment is long-term

engagement /motivation• Confidence is the belief in ones

abilities

Supported by:• Trust in your organization flows

from two sources; your colleagues and your senior leaders

• Recognition from your organization encompases who you are, what you do and how you do it

• Pride in your organization comes from identifying with it, achieving success and being aware of your colleagues' success too

5.3 What the business case is: Sick leave

Series10

1

2

3

4

5

6

7

8

Least HappyMost Happy

Number of sick days taken

Comparing the happiest employees with their least happy colleagues

5.4 What the business case is: Focus on task

Series10

25

50

75

100


% of time focused on task


5.7 What the business case is: Achieving your potential

Series10

1

2

3

4

5

6

7

8

9

10


Achieving your potential


Gen Yers

• Freedom• Risk takers• Tell me “what”• Praise• On-going feedback• Coaching

Boomers

• Control• Risk averse• Tell you “how”• School of tough love• Annual performance

management• Mentoring

5.8 So what? Because Millenials (business critical employees) want different leadership

Contribution is the effort an individual or team makes

Conviction is short-term motivation

Culture is a feeling of fit at work (do you belong there)

Commitment is long-term engagement /motivation

Confidence is the belief in ones abilities

6.7 An organization report: 1 slide

Organization

Accounts

R&D

Sales

Project Mgmt

HQ Media

Production

Client Services

BackOffice

Mobile

Logistics

Senior Mgrs

People Services

Tech Support

Contribution

Achieving goals

Raisingissues

Feeling secure

Being listened to

Positive feedback

Contribution is the effort the team makes

Pick 3 most supportive

• 1 Achieve goals• 2 Feeling secure• 3 Positive feedback• 4 Being listened to• 5 Respected• 6 Raising issues that are important to me • 7 Having clear objectives • 8 Feeling appreciated at work

The Science of Happiness at Work™:

Assessing, Analyzing, and Acting to Maximize Performance

Jessica [email protected]

Diane [email protected]

The iOpener Institute for People and Performance™

The Science of Happiness at Work Assessing, Analyzing, and Acting to Maximize Performance.

Documents

Transcript of The Science of Happiness at Work Assessing, Analyzing, and Acting to Maximize Performance.