The Salesforce Einstein Product Team: Ask Us Anything!
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Transcript of The Salesforce Einstein Product Team: Ask Us Anything!
Einstein Platform ServicesEmpowering any developer to build AI-powered apps
Einstein.ai Product ManagersMichael Machado & Zineb Laraki
Forward-Looking StatementStatement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
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The video will be posted to YouTube & thewebinar recap page (same URL as registration).This webinar is being recorded!
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Have Questions?Don’t wait until the end to ask your question!
• Technical support will answer questions starting now.
Respect Q&A etiquette• Please don’t repeat questions. The support team is working their way down the queue.
Head to Developer Forums• More questions? Visit developer.salesforce.com/forums
Deep Learning Makes Sense of Unstructured Data
Input Layer Hidden Layers(Deep Structure)
Output Layer
InputData
Image RecognitionNatural Language Processing
Input 1
Input 1
Input 1
Output 1
Output 2
Deep Learning Makes Sense of Unstructured Data
But Building Predictions is Hard
Team of experts
Modeling & data science
Infrastructure
Business process
Context
Hidden complexity
What businesses want
Intelligence
Hard
Slow
Siloed
Fully hosted
Managed service
Best-in-class tooling
Salesforce Einstein is Democratizing Deep Learning
Hosted Infrastructure
Models trained on CRM data
Embedded in Salesforce workflows
Trusted platform
Built For Salesforce
Peer-reviewed research
Integrated into products
Continuous release cycle
Salesforce Research
Introducing: Einstein Platform ServicesEmpowering any developer to build AI-powered apps
Einstein Language Einstein Vision
Einstein Object Detection Einstein Image ClassificationEinstein IntentEinstein Sentiment
Einstein Image ClassificationBuild smarter apps with image recognition
Embed image recognition into any appVisual search, brand detection, object identification
Build custom modelsTrain Einstein on your brands and products
Integrate with Salesforce workflowsAugment leads, marketing campaigns, service cases
Einstein Object DetectionBuild smarter apps with image recognition
Extract & contextualize objects in imagesIdentify, count, and determine size of object classes
Build custom modelsTrain Einstein on images relevant to your business
Improve field sales, service & operationsRetail execution, inventory management, service ops
Visual Search
Embed Image Recognition into Any App
Visually identify your products to streamline sales and service
processes
Identify inventory, calculate % share of shelf, & audit displays to improve
retail execution
Product Identification Object Detection
Expand the ways your customers can discover your products to
increase sales
Einstein SentimentBuild smarter apps with natural language processing
Leverage pre-trained sentiment models to classify text as positive, negative, or neutral
Seamlessly integrate with your Salesforce workflows to better understand your customers
Einstein IntentBuild smarter apps with natural language processing
Classify the underlying intent in a body of text to understand incoming inquiries
Customize models to identify the intent of inquiries specific to your business
Embed into Salesforce workflows for smarter sales, service, and marketing
Intelligent Notes
Embed Natural Language Processing into Any App
Auto assign cases to the most capable agents by analyzing case
intent
Scale your ability to address insights from customer feedback across
various channels
Case Routing Feedback Classification
Automatically capture action items from meeting and calls to generate
smart notes