English-Only Rules in the Workplace Training for Supervisors Updated 12/08.
The Rules of The Workplace
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Transcript of The Rules of The Workplace
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The Rules of the
Workplace
How to improve the weekly grind
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Rule 1: Prioritise the customer’s work Flick
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Don’t let the
tyranny of the urgent:
meetings e-mails
powerpoint
get in the way of the important F
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Rule 2: Don’t make your customers wait
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They will either get mad or take their money elsewhere
Neither is great for business
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Rule 3: There is always more work than people Flick
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Rule 3: There is always more work than people
So fix the work
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Rule 3: There is always more work than people
Errr... Can’t stop, too busy
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Rule 4: Study the work Flick
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If you understand the work:
you will be better at it
and find it more
interesting
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You might even get paid
more
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Rule 5: Understand how the work works
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Work works in all sorts of ways:
• Customers • Procedures • Queues • Systems …
Work is complicated
If you don’t understand it, why on earth would you think you can fix it?
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Rule 6: Standardise the work Flick
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If everyone is working differently what is the best way?
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If there isn’t a standard how will you know you have improved?
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Rule 7: If the work is important write it down
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If it isn’t written down
(drawn up, photographed or
mapped out)
How are your staff supposed to know what
to do?
Word of mouth?
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Rule 8: Train your staff Flick
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Enough said?
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Rule 9: Make the work easy Flick
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Make it:
ü Error proof ü Tamper proof ü Omission proof ü Easy to teach ü Forgiving ü Durable ü User friendly ü Adaptable ü Versatile
Or just plain simple
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Rule 10: Build systems Flick
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A bad system will beat a good person
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Every time
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Rule 11: Streamline the work
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Don’t hold the work back in
queues or stocks or backlogs
Let it flow
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Rule 12: Find the bottleneck
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Don’t leave it empty
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Rule 13: Clean the workplace
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A place for everything and everything in its place
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Rule 14: Make the work obvious
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Somethings, you just need to…
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Alc
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know
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Rule 15: Remove the waste Flick
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It will cost you in the
end
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Rule 16: Communicate
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Listen to your customers and employees, then tell them what is going on
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Rule 17: Look at the evidence Flick
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The work place is alive with data, facts and
evidence
You won't fix the work if you don't use the evidence
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Rule 18: Talk about the work Flick
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Discuss the “what” not the “who”
“Who caused that?” and “What caused that?” might sound the same, but the answers you will
get are a million miles apart
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Rule 19: Look After the workforce Flick
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Karma never
loses an address
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Rule 20: Persistence pays Flick
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Quick fixes won’t improve anything Flick
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Follow the rules and next Monday morning won’t be such a towering drama
You might even enjoy it
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For more blindingly obvious observations about work
visit www.squawkpoint.com
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