“The Role of Today’s CIO”

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“The Role of Today’s CIO”

Presented by: Barry C. West

February 12, 2004

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What is FEMA?

March 2003: became Emergency Preparedness and Response (EP&R) Directorate under the Department of Homeland Security

A former independent agency created in 1979

Includes the U.S. Fire Administration and Federal Insurance Administration

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FEMA’s Mission:

Reduce the loss of life and property and protect our institutions from all hazards by leading and supporting the nation in a comprehensive, risk-based emergency management program of mitigation, preparedness, response and recovery.

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Who is FEMA?

Under Secretary appointed by the President, confirmed by Congress, reporting to DHS Secretary

2,400 permanent employees

7,000 disaster reserve employees

8,000 NDMS reserve employees

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What does FEMA do? Disaster response and recovery

Reducing risk from disasters through mitigation

Preparedness training and exercises

Consequence management following terrorist incidents

Train fire fighters and first responders

Oversee the National Flood Insurance Program

Manage the National Disaster Medical System

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In a disaster, FEMA: Provides disaster aid to individuals, communities and states

for recovery

Promotes risk reduction from future disasters through mitigation efforts

May also defray state and local costs of handling the disaster or emergency

Creates and staffs federal/state disaster offices and coordinates relief efforts with other federal agencies and voluntary organizations

Keeps the public informed through FEMA’s “Recovery Times,” radio and satellite broadcasts, and mass media

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FEMA disaster aid programs:

Public assistance

Individual assistance

Other aid programs

Hazard Mitigation Grant Program

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FEMA’s Future:

As part of the Department of Homeland Security, FEMA is leveraging its resources with those of 21 other agencies and departments to ensure a full continuum of response and recovery activities – and to attain a vision of a “nation prepared.”

Information Technology Services Directorate

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Role of the CIO Develop, maintain, and facilitate implementation

of a sound and integrated IT architecture

Monitor and evaluate the performance of IT programs• Portfolio Management

Develop and maintain FEMA IT Strategic Plan

Represent FEMA in the DHS CIO Council

Promote the use of IT to improve productivity, efficiency, and effectiveness of FEMA programs

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FY 2004 Priorities Enterprise Architecture

Disaster Response and Recovery

Other Mission Applications Support

Cyber Security

IT Management

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Priority 1: Enterprise Architecture

Major Quarterly Milestones: Select an Enterprise Architecture tool

Develop Enterprise Architecture Program

Complete and integrate an Enterprise Architecture into OMB’s Federal Enterprise Architecture (FEA) and DHS’s Architecture

Hire an Enterprise Architect

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Enterprise Architecture (EA) Support for Planning and Decision

CIO

CFO

How can I reduce IT spending without adverse mission impact?

$50-60B federal IT budget

How can I share information between programs to affordably improve value to customers?

FEMA Division Manager

How can IT support my business process while managing risk?

Program Manager

Where do I invest my IT budget to best support the goals & objectives of the FEMA & DHS Strategic Plans?

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Why are we doing EA at FEMA?

Align IT to business processes

Provide roadmap to guide investment decisions

OMB requirement

Roadmap

Document existing business activities/ information & supporting IT

Guide IT investment decisions

Document plans for future beyond budget year

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A View of GovernanceEA, SDLC, and CPIC Relationship

EA Repository/ Tool

System Development Lifecycle

Capital Planning & Investment Control

Information Technology Investment Portfolio System (ITIPS)

Popkin SA

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Priority 2: Disaster Response and Recovery

Major Quarterly Milestones:• Provide disaster IT support to disaster field facilities

within 24 hrs

• Meet customer requirements to web-enable access to applicant data

• Internal FEMA / Internet

• Activate Super NPSC

• Support the establishment of a DHS Geospatial Management Office

• Support the FEMA program offices- GIS requirements

EMERGENCY EMERGENCY

COMMUNICATIONSCOMMUNICATIONS Telecommunications technologiesTelecommunications technologies

to support FEMA’s all-hazards missionto support FEMA’s all-hazards mission

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Emergency CommunicationsEmergency Communications FEMA uses a variety of communications services and FEMA uses a variety of communications services and

systems to support activity in several interrelated but systems to support activity in several interrelated but separate functional areas: separate functional areas: Day-to-day information system requirements such as voice, Day-to-day information system requirements such as voice,

video, data, E-mail, Internet access, and National Emergency video, data, E-mail, Internet access, and National Emergency Management Information System (NEMIS)Management Information System (NEMIS)

Pre-disaster communications capabilities for Federal, State, Pre-disaster communications capabilities for Federal, State, and local emergency management personnel in mitigation and and local emergency management personnel in mitigation and preparation effortspreparation efforts

Telecommunications during and immediately following a Telecommunications during and immediately following a disaster to perform preliminary damage assessment and disaster to perform preliminary damage assessment and resource requirements analysisresource requirements analysis

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Emergency CommunicationsEmergency Communications Telecommunications to support consequence Telecommunications to support consequence

management activities such as Disaster Field Office management activities such as Disaster Field Office (DFO) setup, restoration coordination, and resource (DFO) setup, restoration coordination, and resource prioritizationprioritization

Emergency command and control functions for Emergency command and control functions for special eventsspecial events

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Pre-Crisis SystemsPre-Crisis Systems

FEMA INTEGRATED NETWORKFEMA INTEGRATED NETWORK Facilities linked with high-speed terrestrial circuits that provide Facilities linked with high-speed terrestrial circuits that provide

integrated voice, data, and video network serviceintegrated voice, data, and video network service

Routers connect FEMA facilities and provide access to the Routers connect FEMA facilities and provide access to the internetinternet

Private Branch Exchange (PBX) systems provide voice Private Branch Exchange (PBX) systems provide voice capability through FEMA’s Integrated Network, Public Network, capability through FEMA’s Integrated Network, Public Network, and Federal Telephone System (FTS)and Federal Telephone System (FTS)

Disaster Field Offices are quickly added to architecture to Disaster Field Offices are quickly added to architecture to provide a robust field operating environmentprovide a robust field operating environment

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NationalFloodMap

DistributionCenter-Elkridge

Region IIIPhiladelphia

Region VIDenton

Region VIIIDenver

Region IINew York

Albany

CaribbeanArea

OfficeRegion VChicago

NationalEmergency

TrainingCenter

FEMAOperations

Center

Region VIIKansas

Region IXOakland

Region XBothell

Jessup

FloodInsuranceAdmin.-Lanham

BaltimoreContractor

Disaster FieldOffices

FederalSupportCenter-Olney

FloodInsuranceAgency-Rockville

TexasNational

ProcessingServiceCenter

Maynard

Boston

FEMA’s Wide Area Network

DS3

DS3

DS3DS3

DS3

DS3Center forDisease Control

Headquarters

NationalDisasterMedicalSystems

ThomasvilleAtlanta

TerritorialLogistics

Center

CloseoutCenterHyattsville

“DHS Gateway”

DS3

Puerto RicoNational


MarylandNational


VirginiaNational


FEMA MapAssistance CenterDewberry & Davis

MERS MATTS

Hub 1Hub 2

DS3

Pacific AreaOffice

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FEMA NATIONAL WARNING SYSTEM (NAWAS)FEMA NATIONAL WARNING SYSTEM (NAWAS) NAWAS is a civil defense and day-to-day emergency warning NAWAS is a civil defense and day-to-day emergency warning

response and coordination system response and coordination system

24-hour voice only hotline system that provides capability to 24-hour voice only hotline system that provides capability to warn Federal, State, and local governments of impending warn Federal, State, and local governments of impending disastersdisasters

NAWAS circuits are controlled by two warning centers; a NAWAS circuits are controlled by two warning centers; a primary and an alternateprimary and an alternate

Warning points (nodes) are interconnected with leased, non-Warning points (nodes) are interconnected with leased, non-switched terrestrial voice circuitsswitched terrestrial voice circuits

Approximately 2,200 warning pointsApproximately 2,200 warning points

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NAWASNAWAS

State/Local WP Lines

ANWC

THOMASVILLE, GA

ALASKA

HAWAII

Warning Centers

FEMA Regional Centers

State Warning Points

Main Lines - WC’s /Regions

Region to State WP Lines

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FEMA NATIONAL RADIO SYSTEM (FNARS)FEMA NATIONAL RADIO SYSTEM (FNARS) Voice and data High Frequency (HF) radio systemVoice and data High Frequency (HF) radio system

Links State Emergency Operations Centers and FEMA SitesLinks State Emergency Operations Centers and FEMA Sites

Interfaces with a wide variety of other Federal and civilian HF radio Interfaces with a wide variety of other Federal and civilian HF radio systemssystems

Common radio frequencies used to support emergency situationsCommon radio frequencies used to support emergency situations

Consists of more than 120 fixed, mobile, and transportable HF radio Consists of more than 120 fixed, mobile, and transportable HF radio stationsstations

Supports Emergency Alerting System (EAS) primary entry pointsSupports Emergency Alerting System (EAS) primary entry points

Radio Amateur Civil Emergency Services (RACES) provides Radio Amateur Civil Emergency Services (RACES) provides emergency communications at State and local facilitiesemergency communications at State and local facilities

Currently more than 500,000 Amateur Radio operators in the U.S.Currently more than 500,000 Amateur Radio operators in the U.S.

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FNARSFNARS

SAIPAN CNMI GUAM

HAWAII

A. SAMOA

WA

AL

OR ID

MT

WY

ND

MN

WI

IA NE

CO UT NV

CA

AZ NM

TX

OK

KS MO

AR

LA

MS GA

FL

SC

TN KY VA

WV

IL IN

MI

OH PA

NY

MA

VT NH

ME SD

NC

DE NJ

CT R I

MD

ALASKA

NET CONTROL REGIONAL HEADQUARTERS/FRC'S STATE OR TERRITORY FEMA HEADQUARTERS

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KuBAND SATELLITEKuBAND SATELLITE FEMA maintains two (2) KuBand satellite earth stations for FEMA maintains two (2) KuBand satellite earth stations for

use as entry points for mobile KuBand satellite elementsuse as entry points for mobile KuBand satellite elements

Provides access to FEMA Integrated Network via satelliteProvides access to FEMA Integrated Network via satellite

Provides backup to FEMA terrestrial circuitsProvides backup to FEMA terrestrial circuits

SkyCell SYSTEMSkyCell SYSTEM Provides backup voice dial-tone and radio dispatch Provides backup voice dial-tone and radio dispatch

capability to key facilitiescapability to key facilities

Provides satellite-based emergency command and control Provides satellite-based emergency command and control for special eventsfor special events

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Crisis SystemsCrisis Systems

Emergency Response Teams deploy to affected Emergency Response Teams deploy to affected area to coordinate Federal consequence area to coordinate Federal consequence management effortmanagement effort Cellular, Paging, & PCSCellular, Paging, & PCS

KuBand Satellite - 6 Mobile ElementsKuBand Satellite - 6 Mobile Elements

MSAT Technology (SkyCell) with Radio DispatchMSAT Technology (SkyCell) with Radio Dispatch

INMARSATINMARSAT

Land Mobile RadioLand Mobile Radio

Low Earth Orbit (ORBCOMM)Low Earth Orbit (ORBCOMM)

High Frequency RadioHigh Frequency Radio

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Crisis SystemsCrisis Systems Disaster Field Office (DFO) is setup as a temporary Disaster Field Office (DFO) is setup as a temporary

facility to support field aspects of consequence facility to support field aspects of consequence management (communications, logistics, mass care, management (communications, logistics, mass care, food, energy, transportation, energy, etc.).food, energy, transportation, energy, etc.). Temporary nodes of FEMA Integrated Voice and Data NetworkTemporary nodes of FEMA Integrated Voice and Data Network

Interface to FEMA Network provided by terrestrial circuits or Interface to FEMA Network provided by terrestrial circuits or KuBand satelliteKuBand satellite

Wireless Office ConceptWireless Office Concept Micro-Cellular Phone SystemMicro-Cellular Phone System

Wireless LANWireless LAN

LOS and Laser systems for campus environmentLOS and Laser systems for campus environment

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Priority 3: Other Mission Applications Support

Major Quarterly Milestones:•Design, develop, test, implement and enhance enterprise applications and program centric solutions

• E-Grants• Community Information Systems, Map Service Center,

NFIP Modernization• NDMS, Cadre Management System, Incident Management• Rental resources, automated flood mapping• NFIRS,SIMLAB, Admission System• E-gov initiatives (e.g. Disaster Management, Geospatial

One-Stop, e-Grants)•Support National Security Applications

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FEMA/DHS LAN/WAN / Remote Access / VPN’s / email

Imaging--Data Warehouse —Reports—Audit Records —Historical Repository – Office Automation

WE

B I

nte

rfac

e

& A

pp

lica

tio

nS

erv

ers

Integrated Security and Access Control (NACS, FAMS, Authorization n, Authentication)

Em

erg

ency

Co

ord

inat

ion

(N

EM

IS)

Messaging and Notification

Ind

ivid

ual

Ass

ista

nce

P

rog

ram

(N

EM

IS)

Pu

blic

Ass

ista

nce

P

rog

ram

(N

EM

IS)

Haz

ard

Mit

igat

ion

G

ran

ts P

rog

ram

(NE

MIS

)

Core Financials

HHSTreasury

FEMA/ DHS

State and Local

Integrated NEMIS Database

Mit

iga

tio

n

e-G

ran

ts

Operations & Maintenance/ Project Mgt / CM / Engineering Standards

Generic Financial Services

Fir

e G

ran

ts

(AF

G)

New

A

pp

lic

atio

ns

Fir

e M

ana

gem

en

t

Fin

anci

al M

gm

t S

up

po

rt

(NE

MIS

)

DM

Z S

erv

ice

s

ITSD Service Platform Supports Functional

Plug-In Modules

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Mission Systems Support

Modular Construction of Core Mission Systems Common Platform for Mission Systems

Functional Plug-n-Play Modules Scalable Reusable Components Interoperable Flexible Standards-based Integrated with Department of Homeland Security

Enterprise Applications and Infrastructure Capabilities as well as Federal e-Gov Initiatives

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Professional Development & Certification

Training – eLearning and Classroom Project Management Institute (PMI) Certified Contracting Officers Technical Representative (COTR) Certified International Configuration Manager (CICM) Certified International Software Configuration Manager (CISCM) Certified Information System Security Professional (CISSP)

Institutionalizing Processes FEMA Implementation of DHS Standard Processes Capital Planning & Investment Control (CPIC) Full System Development Life Cycle (SDLC)

This Disciplined & Systematic Approach Carries into the Modular Construction of Core Mission Systems

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Mapping and Analysis Center (MAC) Operations

FEMA Consolidated Program Review 1-15-2003

Y

Program Is Executable

G

No or reduced FEMA funding would impact Disaster Response Support

•Retention of FEMA ITSD funding

•Transformation to GSC pending stand-up of GMO with budget for FY04 and beyond

PM: Bill Prusch

PO: Andrew Douglas / Ed Corvi

Contractor: Michael Baker Jr., Inc. / Indus Corp

YR

Provides GIS support to disaster response operations, and additionally provides ad-hoc and other GIS support services to all other FEMA mission areas.

Requirements Threshold Actual Variance

Cost – IT Funding $ 1.359M

Achieve 95% Delivery of services with on-time completion by FY 2009.

95% 60% 35%

Security Plan Complete, Risk Assessment in process.

Prior Year FY04 FY05 FY06 FY07 FY08 Totals

Hardware 0.12 0.21 0.00 0.00 0.00 0.00 0.33Software 0.00 0.06 0.00 0.00 0.00 0.00 0.06Professional Services 0.46 1.03 1.36 1.36 1.36 1.36 6.93Telecommunications 0.00 0.00 0.00 0.00 0.00 0.00 0.00Construction 0.00 0.00 0.00 0.00 0.00 0.00 0.00Recurring O&M 0.08 0.06 0.00 0.00 0.00 0.00 0.14Corporate Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00Hardware Deferral 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.66 1.36 1.36 1.36 1.36 1.36Total Cost thru FY08 7.46

Key issues/risks

Performance Metrics Schedule

Budget

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Joint Regional Information Exchange System (JRIES)

Joint Regional Information Exchange System (JRIES) is the secure collaborative system used by the Department of Homeland Security Operations Center (HSOC) to collect and disseminate information between DHS and Federal, State, and local agencies involved in the combating terrorism mission. JRIES is: Focused on information exchange and real time collaboration between

Federal, State, and municipal authorities. Includes information analysis tools and capabilities to support

distributed collaborative analysis and reporting across Intelligence, Federal, State, and Local Law Enforcement

Meets all applicable security requirements and has achieved system accreditation by the Intelligence Community

Currently deployed to over 90 federal, state and local entities with many more awaiting connectivity.

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DHS INFO The Department of Homeland Security Information Sharing

Network (DHS INFO) is a cross-agency, cross-sector partnership that facilitates unclassified real-time information sharing. DHS INFO partners include FEMA and the FBI, members include national, regional, state, local and tribal strategic contacts in both the public and private sector. Includes an electronic repository of 24-7 point of contact information for all

members, their agencies/organizations and their assets. An alert and notification system which uses existing communication devices

including standard and mobile phones, e-mail to computers and wireless devices, and pagers resulting in an "always-on" environment.

A publicly available Information / Intelligence Collection Capability supported by FBI HQ, 56 Field Offices and 84 JTTFs.

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Pilot Goals Integrate people, processes and technology to facilitate up

& down stream Information Sharing, Alert & Notification (Unclassified): Cross agency (federal, state, local, tribal);

Cross sector (public & private);

Cross discipline (law enforcement, first responders, medical and military).

Create an electronic conduit for information and intelligence gathering and dissemination.

Create - 24/7 Electronic Repository of key contacts for local, regional and national use.

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Information / Intelligence Collection

Terrorist ThreatIntegration Center

Department of Homeland Security

Operations Center

Federal Bureau ofInvestigation Tips Program

JRIESFBI Tips

Unit NJTTFs

LEO

DHS Tips Monitor

DHS INFO

Websites

Tips Submitted byGeneral Public or DHS INFO Member

Operations – Complaint information can be addressed by FBI/JTTFs/Nationally via LEO. Intelligence – Information flows to DHS, TTIC and FBI Tips unit simultaneously via JRIES Universal Tips Report Number will permit tracking through Operations and Intelligence flow routes.

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Pilot Impact

Seattle

Dallas

Indianapolis

Atlanta

DHS INFO Pilot Impact = 35% of total US Population

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Priority 4: Cyber Security

Major Quarterly Milestones:Certification and Accreditation of 33% of FEMA Systems

Conduct Host/Network Intrusion Detection of all FEMA systems

Firewall- upgrade and evaluate to retain 99.8 % availability

100% vulnerability assessment and penetration testing for all mission critical and financial systems

Cyber Security Awareness training with 100% participation

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Priority 5: IT Management

Major Quarterly Milestones: Develop and promulgate a system development life-

cycle process

Digitalize remaining Northridge earthquake records

Complete FY2004 IT strategic plan

Complete FY2005-FY2007 IT strategic plan

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Document Digitalization Project Congressional mandate to archive key agency documents by digitization

to optical disks, including related activities.

Supports FEMA mission by providing quick and ready access to vital information to protect the rights and interest of FEMA and the citizens served by FEMA.

Provides web based information sharing capability that enables users regardless of location to access and retrieve information.

Provides vital records backup of critical agency files stored off-site.

Converts legacy paper records to electronic images--scan, index, OCR, develop Oracle database of images and indexes, output in PDF (with hidden text) accessible under Section 508 of the ADA guidelines.

Provides Internet-based online review, storage, and retrieval system.

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Document Digitalization Project

FEMA’s National Emergency Information Management System (NEMIS) captures data, including mitigation plans from States and local governments, disaster victims for disaster declaration and assistance purposes.

Researching solutions to migrate electronic images produced in PDF file format and integrate data captured in NEMIS and other systems in TIFF file format into a FEMA enterprise EDMS/ERKS system that is DoD 5015.2 certified.

“The Role of Today’s CIO”

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