The Roadmap to Recovery
Transcript of The Roadmap to Recovery
The Roadmap to Recovery – Business after Covid-19
9 – 10 September 2021register at virtual.diysummit.org
The Networking Event for the Home Improvement Industry
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Speakers
Thierry GarnierCEO, Kingfisher plc
Michael SchneiderManaging Director, Bunnings Group
Sergio GiroldiPresident, EDRA /GHIN, CEO OBI
Erich HarschCEO, Hornbach Baumarkt AG
Jorma RauhalaPresident, Building and Technical Trade, Kesko
Reinhard Wolff President HIMA, Managing Partner, wolfcraft
Christina Stathopoulos Adjunct Professor, IE Business School
Jim InglisPresident, Inglis Retailing
Sebastian GundelChief Customer Officer, OBI
Stefan WeigelDirector Marketing / R&D, wolfcraft
Tim ChuahHead of Global Consumer Appliances Research, Euromonitor
Ken HughesConsumer & Shopper Behaviouralist
12:00 – 12:30Awaiting title of the presentation
Thierry Garnier CEO, Kingfisher plc
Keynote Session
Day 1 / 9 September 2021 Day 2 / 10 September 2021
11:20 – 11:30 Break
11:05 – 11:15 Break
11:30 – 12:00Enabling Customers by Enabling Partnering
Sebastian Gundel Chief Customer Officer, OBI
Stefan Weigel Director Marketing / R&D, wolfcraft
Ken Hughes Customer and Shopper Behaviouralist & Customer Experience Strategist
10:50 – 11:20The Joy of CX: Why the Customer Experience is everything
Tim Chuah Head of Global Consumer Appliances Research, Euromonitor
10:20 – 10:50The Future Home
Customer Experience in DIY
John W. Herbert General Secretary, EDRA/GHIN
Ralf Rahmede General Manager, HIMA
10:00 – 10:05Welcome and Introduction
Welcome Address
John W. Herbert General Secretary, EDRA/GHIN
Ralf Rahmede General Manager, HIMA
10:00 – 10:10Welcome and Introductionby the Moderators
Sergio Giroldi President, EDRA/GHIN, CEO, OBI
Reinhard Wolff President, HIMA, Mana-ging Partner, wolfcraft
10:10 – 10:20Presidents Welcome
Welcome Address
Jim Inglis Ex-Executive Vice President, The Home Depot, President, Inglis Retailing
11:50 – 12:30Breakthrough Retailing
Christina Stathopoulos Adjunct Professor, IE Business School
11:15 – 11:50The Future of Retail: Data as a Differentiator
Retail Insights
John W. Herbert General Secretary, EDRA/GHIN
Erich Harsch CEO, Horn-bach Bau-markt AG
10:35 – 11:05The Future of Home Improvement Retailing following Covid-19
Michael Schneider Managing Director, Bunnings
Jorma Rauhala President, Building and Technical Trade, Deputy CEO, Kesko
10:05 – 10:35Saving the World – Sustainable Econo-my: How can Retailers and Suppliers Contribute to a more Sustainable World
Panel Discussions
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