1

SharePoint History

Business Critical SP

ROI through Adoption

Integration

Dan Barker, Global Product ManagerDell Software

The rise of SharePoint as a business critical hub for LOB solution delivery

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• Global PM and evangelist for Quick Apps for SharePoint

• Worked with SharePoint since the “Tahoe” days

• Stints as a software engineer, systems architect financial & data analyst, and general manager

• Prior work at Progressive Insurance, Crowe Horwath, Rubbermaid, Pharmacia

• Executive MBA from the Nance School of Business at Cleveland State University

• Live in the greater Seattle, Washington area

Who on earth is Dan Barker?

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Agenda

• SharePoint Over the Years

• The Rise of Business Critical SharePoint

• The Business & IT Relationship

• A Real Life Example

• Business Critical SharePoint Data Points

• Tools

• Q&A

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SharePoint Over Time

2001

SharePoint Team Services (STS)

2003

Windows SharePoint

Services 2.0

(WSS 2.0)

2001

SharePoint Portal Server (SPS)

2003

SharePoint Portal Server

(SPS)

2007

Windows SharePoint

Services 3.0

(WSS 3.0).

2007

Windows Office SharePoint

Server (MOSS)

2010

Microsoft SharePoint Foundation

2010

2010

Microsoft SharePoint

Server

2013

Microsoft SharePoint Foundation

2013

Microsoft SharePoint

Server

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The Early Years: 1998 - 2001

• 1996 Site Server – Dot com hype, getting websites up quickly

• 1998 Site Server 3.0 – Commerce edition, content management, search, personalization, order processing

• 2001 SharePoint Portal Server (SPS) – Tahoe / SharePoint Team Services S(TS)

– Portal product that helped businesses aggregate corporate information through nav & search

– Enter SQL as the data store & ASP.Net as the dev platform– Web parts (server controls) – digital dashboard design

• 2001/2002 – Content Management Server (CMS)– ASP.Net functionality– Very popular/public web site use

• Good for targeted scenarios but had little integration between them (portal and collaboration). Further integration was needed.

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2001• No YouTube• No FaceBook• No iTunes• No Twitter

BUT…

• Matchbox Twenty – If You’re Gone

• Wikipedia is started• The first iPod is launched• Toyota Prius is launched• The Segway

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The Early Years: 2003

• 2003 SharePoint Portal Server 2.0 (SPS) / Windows SharePoint Services 2.0 (WSS) were born

– Built on a common base platform– SPS – Deep portal and search functionality– WSS – Core collaboration capabilities –Lead to viral

adoption because of the ease of deployment– Adopted as an intranet solution – Ease of deployment led to mass adoption– Customers were excited about the ability to create

team sites and departmental solutions (Collaboration and portal) on the same platform

• Further integration was needed – Customers wanted one integrated platform for WSM, portal and collaboration

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The Early Years: 2007

• Microsoft Office SharePoint Server (MOSS) / Windows SharePoint Services (WSS) 3.0

– Personalized Portals (MySites, Aggregation Web Parts)– Content Types, Workflow, Records Management,

InfoPath Form Services, Enterprise Search (Fast)– Integrated collaboration, portal, search, content– Changed the way customers and partners thought

about business collaboration– Consistent experience for both IT and end users– BDC – Business Data Connector - limited to only

reading data from the external data sources– Connectors to SAP, Siebel, Dynamics

17,000 customers, 100m licensees, 4,000 Si’s, 1.3 billion in revenue.

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Maturing as a Platform: 2010

• SharePoint Server 2010 / SharePoint Foundation 2010– Business Connectivity Services (BCS)

– supported updating, deletion and insertion of data into external data sources.

– Excel, Access, User Profile Services, Query Throttling, Batch Query Support, Remote Blob Storage

– External Lists (providing supporting large lists without burdening the SharePoint 2010 content database)

– SandBox Solutions

• Further integration was needed – Customers wanted more social features and integration, improved mobile/tablet experience

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Maturing as a Platform: 2013

• SharePoint Server 2013 / SharePoint Foundation 2013– Cloud ready (Azure/AWS or pure cloud play)– Office 365 – SharePoint/Office App Store– Search Engine Optimization & Analytics is in Search (FAST)– SEO– Cross-Site publishing– Yammer acquisition and integration– SP Social

– Follow sites & people– Tags– Activity Streams– My Sites improvements

– Cross-browser functionality (no active X!)– Device specific master pages – What Whaaaat?

– Workflow Integration with Workflow Manager– oData in BCS– Branding Flexibility

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SharePoint Over Time

2001

SharePoint Team Services (STS)

2003

Windows SharePoint

Services 2.0

(WSS 2.0)

2001

SharePoint Portal Server (SPS)

2003

SharePoint Portal Server

(SPS)

2007

Windows SharePoint

Services 3.0

(WSS 3.0).

2007

Windows Office SharePoint

Server (MOSS)

2010

Microsoft SharePoint Foundation

2010

2010

Microsoft SharePoint

Server

2013

Microsoft SharePoint Foundation

2013

Microsoft SharePoint

Server

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SharePoint has been maturing…like Ron Howard..but better

Complexity

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A Picture in Phases -Phase 1

SharePoint

External SpaceInternal Space The Great Divide

Customer / Partner / Market

DB DBDB DB DB

Legal

IT Sales Marketing

Finance

Content mgt. Doc mgt. Intranet

HR Admin Customer Service

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A Picture in Phases -Phase 2

SharePoint

External SpaceInternal Space The Great Divide

Customer / Partner / Market

DB DBDB DB DB

Legal

IT Sales Marketing

Finance

Content mgt. Doc mgt. Intranet

Forms Reporting/BI Search

HR Admin Customer Service

Workflow Workflow Navigation

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A Picture in Phases -Phase 3

External SpaceInternal Space The Great Divide

Customer / Partner / Market

DB

DBDB

DB

DBLegal

IT

Sales

Marketing

Finance

HR

Admin

Customer Service

DBSharePoint

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SharePoint

A Picture in Phases -Phase 4

The Extended Network

Customer / Partner / Market

IT

Sales

Marketing

Finance

LegalHR

Customer Service

int

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Business Critical SP Connects Where Org Charts Don’t

Business Critical SharePoint

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BCSP Enhances the IT and business relationshipImproves Organizational agility• improves organizational agility

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A Real Life ExampleTop insurance company in the US

• Contract group

• Managed all IT contracts for Hardware, Software, Consulting & Services

• Kept paper contracts in special file cabinets, peoples desks, and in some cases nowhere

• Both business and IT project managers depended on the IT Control group to:– Procure necessary assets for their projects– Provide a single point of engagement– Understanding the timing of the process (SLA’s)– Provide transparency while in flight– Understand the overall IT budget and “control” costs– Cut a PO– Help IT and business sponsors/owners manage “Run the business” IT spend

- 0 to operational in 6 months -

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A Real Life ExampleProcurement group

The Problem:

• No centrally managed process

• No centrally utilized system

• No SLA

• No transparency

• Silos

The Result:

• Customers had to “call” to see where things stood

• Lack of documented priority (Squeaky wheel syndrome)

• “Hair on fire” procurement staff = snowball effect

• 4-6 month completion estimate

• Slower speed to market

• Different answers from different people

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A Real Life ExampleProcurement group – The black box

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A Real Life ExampleThe actual process

Procurement Legal Exec Team BuyersCustomer Tax

Silo Silo Silo Silo Silo SiloSharePoint

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A Real Life ExampleArchitecture

IT Control SharePoint Sites

IT Control Transaction Library

InfoPath Form

SQL Server Integration Services (SSIS)

Transaction Warehouse

MSRS Report

MSRS Report

MSRS Report

Microsoft Reporting Services(MSRS)

Report UsersOperational Users

Batch Process

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A Real Life ExampleDisparate systems

IT Planning(SQL)

Oracle DW (Oracle)

Project Management DW

(SQL)

ITC SQL Server

SAM(SQL)

IT Planning DB(Notes)

Oracle Financials (Oracle)

Oracle Primavera (Oracle)

PSC(Notes)

RTB Budget(Excel)

Markview – 170 Systems

(Web)

ITC SharePoint(SharePoint)

9 11

2 3 4 5 76

8

12

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Service Management(SharePoint)

13Color Key

PC Purchase(Notes)

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1

Not Currently Integrated (Future state)

Current System

Current System (Used in Automated Data Feed)

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A Real Life ExampleTop 3 insurance companies in the US

The End Result

• Single source of the truth

• A unified “operational” process

• A unified system - SharePoint

• SLA’s & Shorter Cycle Times

• Internal & external transparency

• Process improvement mechanism

• Silo elimination

• Faster speed to market

• Happier customers & stakeholders

• Operationally dependent on SharePoint = business critical = ROI

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LOB systems

Device Proliferation

Mobile Workers

Data

Less funding to modernize Cost

Mobility

Expecting interactive collaboration

Expecting immediate access

Need to maximize existing systems

Data to grow 44x over the next decade 1

BI is No. 1 technology priority for CIOs 2

Challenges with inter-operability

1 IDC Digital Universe Study, sponsored by EMC, May 2010; 2 www.computerworld.com/s/article/9223502/The_top_10_tech_priorities_of_CIOs; 3 Business Intelligence Purchase Drivers and Adoption Rates, Gartner

Only 28% of potential BI users have meaningful access 3

Market drivers

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The problem—multiple, disparate applications

The average $1 billion company maintains, on average, 48 disparate financial systems and uses

2.7 ERP systems

Third-party retail solution

Stores

Oracle E-Business Suite

Distribution

JD Edwards EnterpriseOne

Production

Third-party financial system

Finance

Microsoft Dynamics CRM

Sales

Third-party procurement app

Procurement

PeopleSoft

HR

Third-party PLM software

Engineering

Source: The Hackett Group

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Resulting challenges

Time constraints around third-party app upgrades

High-cost 3rd party LOB modifications

Costly business intelligence integration

Lack of insightful BI analytics/big data

Disparatethird-partyapplications

Heterogeneous environment compatibility issues

Expensive expansion of third-party applications

Low percentage of user accessibility to vital data

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Become a connected organizationFrom systems of record to systems of engagement

SalesEngineering Human Resources Procurement

Administration Operations Customer Service Finance

Business Process/Workflow

JDE CRM HCM SCM

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Improve process efficiency and cross-team

collaboration

Connected enterprise

Surface data in real-time and increase transparency

Connected systems

Drive higher ROI and faster time-to-market

Connected value

Value of line-of-business connectivity

Fewer errors/re-workShorter processes

AutomationSimplified data entry

Reduced/avoided costsFaster/better decisionsReduced business risk

Increased output

Leverage SharePoint to extend LOB systems

Faster deploymentUnified access control

Busi

ness

Pro

cess

IT

1st YearROI

$200-$300KAnnual cost savings

50-80%Shorter cycle time

Up to 90%Fewer errors/re-work

60%Faster deployment

95%Fewer IT support hours

Outlier ROI

* Source: quantitative polls and qualitative interviews, Oct. 2012 – whitepaper available online: search for “BCSP ROI”

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Business-Critical SharePoint Partner Program

A Microsoft partner program that includes top solution and service providers who focus on advanced, enterprise-level SharePoint solutions

What Why

To promote SharePoint as an enterprise-level platform for business-critical solutions

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Tools are Critical

• Use SharePoint as the unified UI across teams and groups

• BCSP - Integrate and elevate

• Need a way to integrate…..EASILY

• Cross Skillset enablement (tech/non-tech)

• Use SharePoint as a “platform” and engagement mechanism

• There are a lot of scenarios (forms, charts, calendaring, navigation, workflow, BI, reporting, KPI’s, security)

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Visually elevating critical dataIn a familiar user experience

Configure custom applications without custom code

Systems Integration Quick Apps

Simplify and accelerate SharePoint development

Deliver solutions that are easily supported, maintained and upgraded

Reduce the associated risks, costs and complexities

Rapidly and reliably deliver SharePoint applications

Complete projects sooner

Dell Quick Apps for SharePoint

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Enhance Navigation With Panel

Menus Quickly Create better

Forms Including Tabs

Lists/views

Charting

Forms

Data filtering

Data integration

And more!

Display Data in a Drop Down Control From

Any List

Easily Combine Data From

Multiple Lists

Easily Create Vibrant 3D Charts

Quick Apps for SharePointElevate the visualization of critical information to your end users

Workflow compatible

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Summary

• SharePoint is a Platform not a Product

• As a platform it can act as a common language – Between IT and the Business

• Everyone usually has access

• Most scenarios are not incredibly complex

• Destroy silos and connect people

• SharePoint is the conveyer belt of the business

• Doing the everyday better than your competition

• Operational = business critical = adoption = ROI

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Contact Information

• Dan’s Contact information

– Email: d_barker@dell.com– Twitter: @BarkingD– LinkedIn: http://www.linkedin.com/in/danielbarker– Blog: http://danbarker.typepad.com/changeplane/– Pager Number: Just Kidding

Thank you