The Reorganization of Harry's Burger...

The Reorganization of Harry's Burger Bar

Professor Ronald Blum

FSM - 3001

6 May 2014

Ashley Drew

Terrence Gagala

Genevieve Giampietro

Contents

Mission Statement ................................................................................................ 3

Organizational Chart ............................................................................................. 5

Social Media ......................................................................................................... 7

Relevant Information ............................................................................................. 9

Job Description & Specifications ......................................................................... 11

Assistant Manager ............................................................................................. 11

Head Server ...................................................................................................... 13

Dishwasher ....................................................................................................... 15

Methods of Reaching Candidates ....................................................................... 17

Employee word of Mouth ................................................................................... 17

Head-hunters ..................................................................................................... 17

LinkedIn ........................................................................................................... 17

Monster.com ..................................................................................................... 18

Providence Journal ............................................................................................. 18

Job Posting Boards ............................................................................................. 18

Job Fairs ........................................................................................................... 18

Campus Recruitment .......................................................................................... 19

Facebook .......................................................................................................... 19

Twitter .............................................................................................................. 19

Current Job Application Process ......................................................................... 19

Advertisements for Hiring .................................................................................... 21

Flyer/Newsprint Ad ............................................................................................ 21

Facebook Ad ................................................................................................... 22

Craig’s List Advertisement .................................................................................. 23

Interview Questions ............................................................................................ 24

Orientation Program ............................................................................................ 25

Training Manual .................................................................................................. 27

Evaluation Tool .................................................................................................... 28

Mission Statement When researching Harry’s burger bar and looking for a detailed mission statement

a couple things stood out but their website never actually mentions an actual mission

statement. The closest comparison to a mission statement would be Harry’s about me

found right on their website. It states, “Harry’s Bar & Burger was created to restore

the values that made America great, and what is more American than a great

hamburger? In 1921, White Castle developed the first mini hamburger, or slider,

cooked on onions and a toasted roll. The slider became synonymous with great value,

and at Harry's, we have taken these American values and adapted them to today’s

lifestyle. We aim to offer real good food at real good prices: hand-scooped shakes,

hand-pressed pure Hereford beef, potato rolls grilled to order, and chicken breast with

no additives or fillers, all composed of fresh ingredients from local purveyors,

complemented by a huge selection of craft beers sourced locally and from around the

world”.

Found in their philosophy tab it mentions a small quote giving a little more

insight as to where the company is coming from. It is states as followed, “My belief is

that life is too short to eat lousy food. This is especially true with hamburgers.

Americans eat 100 hamburgers each on average per year. How many of these are

memorable”? From what was shown, it is not easy to base much of an opinion due to

the lack of information given. Anybody customer or guest of Harry’s Burger Bar

knows or should know the high standard they try to meet when regarding their one of

a kind sliders and other food and beverage items. This image especially shines when

going in and dining, many customers are not disappointed with Harry’s delicious

menu options. So when looking at the website I expect not to have to eat there in

order to experience the great taste, it should be offered to me in a mission statement.

If Harry’s Burger Bar had a mission statement it should go as follows, we promise

to do our personal best to include and please every person that steps into our

establishment. To always provide our guests with impeccable service by

demonstrating personality, respect and reliability with every passing day. It is

important to us to keep a clean and healthy environment that everybody will feel

comfortable in. Along with making our customers feel at ease it is also our duty to

satisfy our guests with our charming and delicious menu items. We would like to

provide our best so that you have your best experience dining at Harry’s”.

With this new and improved mission statement it has a few aspects that the

company and employees can really take inspiration from. For example, the service at

Harry’s can be greatly improved and with this statement it can remind employees that

they should be providing their customers with impeccable service by demonstrating

personality, respect and reliability. Also, it can encourage the managers to want to hire

more employees who will treat their guests with such respect. A main characteristic of

Harry’s Burger Bar is their food, no doubt, so adding a teaser about the menu into the

mission statement will really get customers wondering if the food is really up to par.

Organizational Chart

At the top of the organizational chart is the general manager and at Harry’s Burger

Bar the GM is Nicholas Rivard. Nicholas is in charge of making sure the daily operation

go smoothly. He handles employee management, inventory, and upholding food and

beverage service. Below the general manager on the organizational chart is the assistant

manager which is Kialie Boardman. Kialie mostly helps the general manger to oversee

the front of house and kitchen staff. Under to two main managers the organization chart

branches off into 3 separate positions which are bar manager, main chef, and head server.

Harry’s did not state whether or not they had a bar manager but I thought it was essential

to have since they have a large selection of alcoholic beverage, craft beer and a full bar. If

Bar Manager Main Chef Head Server

Servers

Line Cooks Dishwashers Prep

Bartender

Prep

Dishwashers

Bussers Bar Backs

General Manager

Assistant Manager

the position is filled the job would entail supervising and overseeing the bar staff,

opening and closing the doors, calculating cash ins, outs, spills, comps, and inventory.

Working for the bar manager would be the bartender and a bar back if there was one.

Bartenders usually take drink orders either directly from guest who come to the bar or

through waiters and waitresses who place drink orders for dining in customers and bar

backs help assist the bartender. Next to the bar manager on the organization chart is the

Main chef which in this case is currently Robert Pelosi. He takes care of the supervision

of the kitchen employees, overseeing ordering and inventory, and serving guests with

delicious food to enjoy time and time again. Under Robert would be his kitchen staff

which include line cooks, prep, and dishwashers. The kitchen staff was not named on the

website so therefore a couple different employees could be doing a combination of these

jobs. As a line cook the duties usually include cooking and assembling menu items

according to the restaurants standards, it is important to be consistent having this job to

ensure reliable meals each time. As for prep, it is exactly that; a prep cook is charge of

making sure the daily preparations are in order to help the chef and line cook’s day go

smoothly and accordingly. Lastly, the dishwasher or dishwashers are responsible for

cleaning and sanitizing all of the used dishes, utensils and property from the day and

night. Lastly on the organizational chart next to the head chef is the main server. He or

she is in charge of training and maintaining a great wait staff, and making sure they

proceed with their duties to the best of their ability to ensure that the customers have a

delightful experience. Working for the head server would be the waitress’/ waiters and

bussers. The wait staff are a very important aspect in any restaurant, they are responsible

for greeting the guests with enthusiasm, taking their drink and food orders, overseeing

each table to make sure they are content, and most importantly to keep customers and

guests satisfied. If there were bussers at Harry’s Burger Bar they would be in charge of

clearing and cleaning each used table and setting up for another guest.

Social Media Today, one of the very best ways of keeping an existing customer and getting the

attention of a potential guests is the use of social media. For any restaurant trying to make

their establishment really stick out it is important to have a strong social media string.

Harry’s Burger Bar has much more of a younger crowd because they are surrounded by

several colleges and their huge selection of craft beers. They have a good selection of

social media used to lure customers in. Not including the Harry’s website, they have a

Facebook page, Twitter account, a YouTube channel, and although it isn’t listed on their

website they are also trending on Instagram and quite popular on yelp.

Harry’s does a great job at putting themselves out there so that a variety of

different people can find out about their establishment. When visiting the ChowFun

YouTube channel found on Harry’s website, there are many videos and short clips

involving them and other Chow Fun Food companies. Having a YouTube account can be

a great strategy and also a downfall on their part. Speaking for a younger crowd, a

YouTube account is a great idea seeing as many college students are constantly surfing

the web. Every customer wants to feel comfortable at the place they chose to dine in at or

relax in. By having something that shows the restaurant from a different perspective and

shows the owners and employees with a comfortable demeanour, it helps the potential

customers viewing feel at ease. Their account on YouTube can definitely have an upside

in making their customers feel welcomed, but there is also a downside to personalizing

videos. When watching one of the videos of the owners of Harry’s Burger Bar, I noticed

that the two (siblings) were joking around sometimes inappropriately, using profanity and

sexual references. To many of their customers it wouldn’t be a big deal but looking at it

from a human resources perspective it might come off unprofessional and look bad on

Chow Fun Food Group. In the future, I think the owners could be friendly and inviting

without over stepping their boundaries. Harry’s, like many other restaurants and

businesses, has both a Facebook page and twitter account where others can connect with

them. Personally, I think it’s a great a great way for them to narrow in and attract the right

market. When visiting their pages, I noticed many opportunities for discounts, contests,

pictures and many ways for guests to be active in the company’s success. Harry’s Burger

Bar is doing a great job of keeping people involved with almost 600 followers on Twitter

and 1,500 likes on Facebook. Both sites are very clean, organized and easy to follow,

which is essential if they want to interest a diverse market. When looking at it in a

Human resource perspective, Harry’s does a great job communicating to potential

customers and frequent guests. The two accounts are put together attractively, portray a

respectful image and involve simple things that many people can enjoy. For example, on

Harry’s Twitter account they tweet open ended questions so that followers can tweet back

with their answers. Just a simple tweet such as that can have great benefits for a company.

When looking for reviews on business review websites such as Yelp or

UrbanSpoon Harry’s certainly is not new to these websites. Specifically when searching

Harry’s burger Bar on Yelp there were 239 reviews to choose from and an overall score of

4 out of 5 stars. Not only does yelp have everything the Harry’s website offers such as

their full menu, hours of operation and price rage, but also has information that only

people who have visited would know such as when the best time to come and if the

atmosphere is good for children. When scrolling past all of the reviews from users of

Yelp, I did not see a single review that had lower than 3 stars and mostly positive

comments about the food. Just like our group, a decent amount of people commented

negatively on the service. When I looked at the location of where the review was coming

from I noticed a lot of Rhode Island and Massachusetts reviewers but strangely enough I

saw Washington, New jersey and Los Angeles submitters as well which means Harry’s

has a long range of people with different taste buds; Their experience at Harry’s must

have been memorable enough to write a review about. As for Harry’s on Urban spoon I

found remarkably similar reviews, except the set up was a little different. The reviews of

this website were set up in different tabs such as critic reviews, blog posts and top

reviews. Because UrbanSpoon isn’t as known as Yelp, Harry’s was only reviewed 21

times, 114 people voted their opinions, and 92% like Harry’s Burger Bar; For the most

part it is all positive.

Relevant Information Harry’s is a privately held company, there is no readily available financial

information on how the company is doing, but it is easy to find their success in other

areas. Harry’s Burger Bar is certainly not new to the lime light especially when it

comes to awards and reviews. Chow Fun Food Group is constantly recognized for

their amazing food within each of their restaurants including XO Café, Rick’s

Roadhouse, Luxe Burger and Harry’s Burger Bar. Directly on the Harry’s website,

under the about me section, there are several articles identifying their achievements.

For example, ZAGAT pronounced Harry’s #1 for burgers in Rhode Island and voted

best burger in the world by Burgered. When reading over each article, I noticed that

the consensus was mostly positive, almost all of the review had something great to

say about Harry’s Burger Bar. Each article mentioned the great taste and great price of

each of the sliders. The anchor article in particular really touches up on every aspect

of Harry’s, from its well-known sliders and sides all the way to their wide selection of

beers. This article does a great job of being descriptive with each of the menu items.

As stated in the article, “The Meltdown is an explosion of juicy flavour, Swiss cheese,

caramelized onions and their secret sauce. The turkey burger has flavour; those of you

who eat turkey burgers know how rare this is. The turkey is flavoured with Cajun

spices then topped with lettuce, cucumber, American cheese and chipotle mayo”. You

can really tell how a company is doing not just by reading financial articles, but also

by reading other people’s opinions and views on their establishment.

Job Description & Specifications

Assistant Manager

PURPOSE OF THE JOB:

To successfully guide and lead the staff through the routine shifts at the restaurant. The

Assistant Manager is responsible for making sure tasks are being completed in an organized,

timely and safe manner. The Assistant Manager should be checking on guests and making

sure that their experiences are positive and correcting any negative incidents. Must be

knowledgeable of the menu and have a working knowledge of the positions under him/her,

for training as well as supervising.

DUTIES & RESPONSIBILITIES:

Supervise staff (Cooks, Servers, Bar Staff, Host, Etc.)

Ensure proper fulfilment of duties as described in their job specification

Help employees developed a positive professional relationship with one another

through team work

Maintain customer satisfaction

Checking on guests

Ensuring good service practices by employees

Being available on the floor of the dining hall

Organizing shift schedules and breaks

Authorising breaks during slow periods during the shifts

Sending people home when overstaffed during slow days

Making the schedule for hourly employees every other week

Planning employee requests off

Help the shift run smoothly (Dinner rush, Occasional bumps)

Help fulfil other staff duties when needed (Including expediter, food runner, bar

back, host, etc.)

Make sure enough staff is present

Keep environment safe and sanitized

preventing chemical and physical hazards

Making sure tables are regularly cleaned

Checking that the kitchen floors are swept and mopped every night

Making sure the bathroom is cleaned every hour or at least as needed

Training of employees

Help employees learn daily responsibilities as described in job specification

Help employees understand the way the restaurant functions and how their

contributions effect our restaurant

Retrain employees on a monthly basis to make sure that these standards are kept

Keep costs low

Managing employee hours (breaks, shift cuts)

CONTINUED ON NEXT PAGE

Preventing kitchen waste where possible

monthly inventory of all goods

QUALIFICATIONS:

Education: Associates Degree of higher, Preferred.

Certification: TIPS Alcohol or ServSafe Alcohol Certified; ServSafe Sanitation Certification.

Language Skills: English is a must, Spanish Preferred.

Physical Demands: Must be able to lift at least 50 lbs, Must be able to stand for 8-10 hours at

a time.

Reliable transportation a must.

CANDIDATE:

An outgoing individual that is personable with people they interact with. A team player with

capable leadership abilities as well as problem solving attitude. Must be able to enforce

protocol and enforce rules of organization. Knowledgeable in both front and back of house

operations. Polite and curious with a willingness to mediate when necessary. Must be able to

encourage employees effectively.

REPORTING TO:

Manager / General Manager

WORKING HOURS:

Full time: 40-60 hours/week

Must be available weekends and holidays

SALARY:

Range: $32,000-$35,000 Salary based on experience.

BENEFITS & PERKS:

Health Insurance

Staff Employee meal during shifts worked

PROBATION:

Probationary period generally lasts 3-4 months upon completion of training.

Head Server

PURPOSE OF THE JOB:

The Head Server is responsible for overseeing the other servers. They work directly with the

Assistant Manager to ensure a good guest experience. They should be checking on guests

and making sure that their experiences are positive and correcting any negative incidents.

The Head Server should be helping manage the dining room and be aiding the other server

with the kitchen communication. Must be knowledgeable of the menu and have a working

knowledge of the positions under him/her, for training as well as supervising.


Supervise staff (Servers, Bussers)

Ensure proper fulfilment of duties as described in their job specification

Help employees developed a positive professional relationship with one another

through team work

Maintain customer satisfaction

Checking on guests

Ensuring good service practices by employees

Being available on the floor of the dining hall

Organizing breaks

Authorising breaks during slow periods during the shifts

Help the shift run smoothly (Dinner rush, Occasional bumps)

Help fulfil other front of house staff duties when needed (Including expediter,

food runner, host)

Serve tables

Presenting the menu

Assisting in selections of food for guests including suggested pairings

Ability to up-sell effectively

Being attentive to guests

Presenting the check

Collecting revenue and handling cash

Preparing tables for new diners by cleaning and resetting

Keep environment safe and sanitized

preventing chemical and physical hazards

Making sure tables are regularly cleaned

Checking that the dining room floors are swept every hour or at least as needed

Making sure the bathroom is cleaned every hour or at least as needed

Training of employees

Help employees learn daily responsibilities as described in job specification

Help employees understand the way the restaurant functions and how their

contributions effect our restaurant

Retrain employees on a monthly basis to make sure that these standards are kept

Keep communication lines with kitchen and bar clear

Expedite when necessary

Communicate needs to cooks and bartenders for servers


QUALIFICATIONS:

Education: High School Diploma or equivalent

Certification: TIPS Alcohol or ServSafe Alcohol Certified; ServSafe Sanitation Certification.

Language Skills: English is a must, Spanish Preferred.


a time.


CANDIDATE:

An outgoing individual that is personable with people they interact with. A team player with

capable leadership abilities as well as problem solving attitude. Understand methods of

service and how to create repeat business. Basic knowledge of various front of house

positions. Polite and curious with a willingness to mediate when necessary. Must be able to

encourage employees effectively.

REPORTING TO:

Assistant Manager / Manager

WORKING HOURS:



SALARY:

Range: $6-$8 an hour plus tips from shift.

BENEFITS & PERKS:


PROBATION:

Probationary period generally lasts 3 months upon completion of training.

Dishwasher

PURPOSE OF THE JOB:

The Dishwasher is responsible for the sanitation of our dinner ware, flatware, pots, pans and

kitchen utensils. Working in the back of the house to keep our establishment clean and

sanitary.


Wash dishes

Utilize dish machine to was plates, glasses, small wares and flatware

Wash pots and pans

Utilize three compartment sink to wash pots and pans

Scrub in soapy water

Rinse in clean water

Sanitize in Quatz solution

Restock soaps, sanitizers and other chemicals

For the dish machine

For the hand sinks

For the three compartment sink

Clean kitchen floors at end of night

Sweep with broom

Scrub with soap and hot water

Squeegee towards drain

Mop with walk and wash

Take out trash

Bring kitchen trash out to the dumpster

Refill trash bins with bags

Rinse out trash bins at the end of the night

Refill 3 compartment sink every 2 hours minimum

To ensure proper concentration of sanitizer and to keep water clean

QUALIFICATIONS:

Education: High School Diploma or equivalent preferred

Certification: ServSafe Sanitation Certification preferred

Language Skills: English is a must, Spanish preferred.


a time.



CANDIDATE:

A understanding of proper sanitation practices. Keeps things clean and organized and able to

communicate well with others. Willing to go the extra mile and expand their kitchen skills.

REPORTING TO:

Kitchen Supervisor / Assistant Manger

WORKING HOURS:



SALARY:

Range: $8-9 an hour

BENEFITS & PERKS:


PROBATION:

Probationary period generally lasts 3 months.

Methods of Reaching Candidates To ensure a large pool of applicants to choose from we have divided up our

methods to contact possible employees. By using internet and print based advertisement,

we can reach a variety of people based on their preferred medium.

Employee word of Mouth Our employees are a valuable asset to us already. Upon certain positions

becoming available it may be beneficial to see if the employees have anyone they know

that could fulfil the role. With employees having previous experiences in their field, they

may know someone who is working and looking for a change. This could lead to us to

acquiring some skilled talent.

Head-hunters For higher management positions, head-hunters could be used. Acquiring skilled

talent for key roles such as Manager or a Chef could be done through an outside hiring

company. They would seek out individuals for us that would be a good match. We would

simply need to complete the application process and train them upon arrival so they

understand our establishment’s procedures.

LinkedIn LinkedIn is a social networking site that focuses on business professionals. This

could be a great place to look for higher management positions. We also have a

possibility of picking up students from the local colleges who are looking to develop

restaurant skills. We would simply have to use our parent company’s page, the Chow Fun

Food Group, to post job applications and desired positions.

Monster.com Monster is another big site that is often combed for jobs; one of the most popular

on the internet. It helps match the candidate’s skill level with related jobs in the local

area. Monster can be used for all of our jobs as it has a large array of users. It also is

location based meaning that the people in the surrounding areas can easily see the listing.

Providence Journal The Providence Journal and other local papers and magazines can be used to find

applicants as well. A simple listing of positions available is needed along with our

physical address. We also need to enclose multiple forms of contact such as an email and

a phone number. This will be a more costly method, so we are better off only running the

advertisement in the Sunday and Wednesday papers.

Job Posting Boards Job posting boards are a good place to look for entry jobs. These boards are often

at community centres, colleges and some coffee shops. Candidates with lower levels of

education will most likely see these ads. Lower skills are needed for bussers and

dishwashers and this is an easy way to reach these communities.

Job Fairs Job fairs are held at colleges and community centres. This is a prime opportunity

to reach plenty of people who are actively looking for employment. We can have a table

set up with all of our information right there and have conversations with possible

employee’s right there. We need to make sure we hand out plenty of information about

the company so they leave with an idea of what we can do for them.

Campus Recruitment In addition to the job fairs, recruiting on campus can be in many forms. We can

reach people by helping clubs on campus with events. By creating a presence on the

campus we become a place the students think about when looking for employment. We

can also use these opportunities to advertise our restaurant and employment

opportunities. This can be especially helpful with students that have a similar major to

our line of work. Community service, advertising, and job searching go hand in hand;

creating a better image for us overall.

Facebook Our Facebook page many also be a good place to reach out to people. We could

occasionally post Facebook statuses and updates about what positions we are seeking to

fill. Creating a tab on our home page could draw people to a simple application process.

The page can also show our company’s culture, which we can use to grab people’s

attention and make them want to work for us.

Twitter Twitter is another good way to reach people. Similar to Facebook’s status updates,

we can post about our job search. We can include a link to our online application as well

as ways of contacting us. We can also ask employees, parent company or sister

restaurants to retweet this to extend our networks reach. We may end up interviewing

someone who was originally looking to apply at Luxe Burger.

Current Job Application Process Our Current process of selecting candidates if through an online application

system called GulpFish. GulpFish is a jobseeker website similar to Monster.com. When

you sign up, you fill out all of your contact information and professional history. This

includes your name, phone number, email, past jobs and any certifications you hold

within the industry you are looking for work in. In order to enhance your profile, you can

also include a bio, photo, video bio and resume.

When applying for specific jobs, you upload a cover letter, resume and attach an

online portfolio if available. A few short answer questions are available, but it is a

relatively short application.

Advertisements for Hiring

Flyer/Newsprint Ad

POSITION: DISHWASHER

EXPERIENCE: PREFERRED

CONTACT: HARRY’S BURGER & BAR

121 North Main Street

Providence, RI 02903

(401) 228-7437

Facebook Ad

Help Wanted

Job Offered:

Head Server

Qualifications:

High School Diploma

TIPS Alcohol or ServSafe Alcohol Certified;

ServSafe Sanitation Certified

Must Speak English, Second Language: Spanish

Preferred

Must be able to lift at least 50 lbs and stand for 8 to

10 hrs at a time

Please Contact:

Harry’s Bar & Burger

Craig’s List Advertisement

Interview Questions

PHONE INTERVIEW

The first interview conducted for a potential employee is phone interview. This

type of interview, performed by the employer, will help to gather a general

backbone of the person without having to bring the candidate in for a formal

interview. The job chosen for this section is the job offer of Dishwasher. A few

of the questions asked are as follows:

o Describe your experience, if you have any, washing dishes, glassware,

silverware, etc.

o Do you have an effective method you have used or developed in your job

experience? And how would you utilize that in this establishment?

o Have you had any experiences where others have tested your patience, and

how did you address the situation?

o Tell me about a time where you have been self-motivated to finish a task

given to you.

o Have you found that your personal connections with your coworkers has

gotten in the way or helped you be successful in the workplace?

GROUP INTERVIEW

The second interview conducted for a potential employee is a group interview.

The job chosen for this section is the job offer for the position of Head Server. In

this setting, the employer can get a better idea of how each potential employee

can communicate and or relate to others. Some questions are as follows:

o What drives you to be in the food and beverage industry?

o Share your most memorable dining experience.

o What do you like to do in your free time?

o Tell us about your worst experience in the workplace, and how you

addressed it.

o What do you find makes you stand out in the workplace?

ONE-ON-ONE INTERVIEW

The third and final interview conducted for a potential employee is a one-on-one

interview; the employer performs this. The job position questions being

demonstrated in this interview setting is Assistant Manager. For this job, a one-

on-one interview is most crucial as the final step due to how the applicant is

dressed and displays professionalism. A few of the questions are as follows:

o What is the most daring thing you have accomplished in your life?

o If you could change one thing about your current or a past position in the

company you work for what would it be?

o What experiences that separate you from other candidates qualify you for

this job?

o What can I look forward to you contributing to the team?

o If you were any one of our burgers, which one would you be?

Orientation Program

NEW HIRE INFORMATION

Each of the new employees will be asked to attend one day of orientation. This

orientation will take place at Harry’s Bar & Burger restaurant; on a Monday

before the restaurant begins its operations. During this time, each employee will

get to know a few of the current staff members as well as learn about the

establishment they will be working for. Also, the new hires will be required to fill

out paperwork needed to complete their employee status, as well as receive and or

change working hours. They will also receive information regarding attire, what

is expected of them while they are working, and receive their uniforms.

ORIENTATION SCHEDULE

Monday, July 28, 2014

8:00am-8:30am

o Icebreakers: different activities that each new hire will have to perform

with others in groups. This will help loosen everyone up and get to

know the team better.

8:30am-9:00am

o History of Harry’s Bar & Burger: the leaders of the orientation will

give a brief back story of how the establishment began, how they got

there, etc.; there will be a time for people to ask questions about the

restaurant itself.

9:00am-9:30am

o Tour of the establishment: during this time, the orientation group will

go on a brief tour of the layout of the restaurant; i.e. where they can

park, where all the products are, etc.

9:30am-10:00am

o Tasting and discussion of menu: the new hires will be able to taste a

few of the popular menu items as well as go over the menu itself

including the allergens and the daily specials.

10:00am-10:30am

o Group divisions

o Servers with wait staff: the wait staff will go on a brief tour of

the storage, and how to address opening and closing jobs.

o Kitchen with Head Chef: the kitchen staff will go on a brief

tour of the kitchen in detail, as well as address different

opening and closing duties.

10:30am-11:15am

o New employee paperwork: new hires will be required to fill out their

W-2s as well as any other necessary paperwork.

o Uniform distribution: new hires will receive proper instruction on

what can be worn to work and other “dos and don’ts”.

11:15pm-Noon

o What to look forward to, final notes on professionalism: the orientation

staff will quickly close the meeting with any final comments on what to

expect while working in the establishment.

o Closing icebreaker

o Distribution of Schedules

o Dismissal: everyone is allowed to go home.

Training Manual

DISWASHER JOB RESPONSIBILITIES AND GUIDELINE

To make sure that every dish, pan, silverware, glass, pot, cooking utensils, etc. are

clean before it goes into the kitchen for storage and or out to our guests.

To make sure the dishwashing machine and sinks are running appropriately

without problems or incorrect water temperatures.

To make sure that the appropriate soaps and sanitizers are being used to clean the

counters, walls, and floors in and around the dishwashing area.

To make sure the floors and walkways into and out of the dishwashing area and

kitchen are clean and clear of any hazards.

As a dishwasher, you are able to complete your role without delay, difficulty, or

interruptions of other staff members’ daily jobs.

HOW TO PROPERLY CLEAN DISHES

Make sure that the machine is on and running before sending dishes through by

checking the soap and sanitizer levels are full.

Check if all parts inside the dishwasher are placed and locked into position before

starting the process of cleaning dishes.

The machine temperature should be between 140 to 150 degrees Fahrenheit.

Grab a rack for the dishes and put on top of the counter, under the water hose,

over the waste catch sink.

Stack the dishes in the dish racks, but do not stack them on top of each other, and

make sure there is enough space, about 1 inch in between each, to allow water to

pass between.

Spray the dishes with the water hose, getting rid of all the food debris.

Push the dish rack into the machine, the machine will pull the rack through the

rest of the way.

Once the rack comes through the other side of the machine, allow the rack to sit

for about one to two minutes before touching the dishes.

Make sure the dishes are clean, then, with, clean washed hands, take the dishes

out of the rack and stack appropriately on a drying rack located in the

dishwashing area.

Repeat until all the dishes are clean.

Evaluation Tool

Training Session Performance Review: Dishwasher Employees

PERFORMANCE RATINGS

5- EXCELLENT –performance meets and exceeds what is expected

4- GOOD –performance meets expectations

3- SATISFACTORY –performance meets expectations, employee knows how to

properly work equipment without supervision

2- NEEDS WORK –performance is lacking, employee needs more training

1- UNSATISFACTORY –performance is constantly lacking, employee shows little to

know knowledge of what is required

1. EMPLOYEE ATTITUDE-demonstrates appropriate relations to others in the

workplace, has an overall satisfactory presence while working.

SCORE:____

2. PROPERLY OPERATES MACHINERY-demonstrates appropriate operations of

machinery in a safe manner.

SCORE:____

3. KNOWLEDGE OF EQUIPMENT-demonstrates knowledge in how to operate

machinery consistently and effectively.

SCORE:____

4. PROPER EXECUTION OF MACHINE WASH-properly rinses food debris from

dishes before running them through the machine.

SCORE:____

5. CLEANLINESS-properly assesses dishes after they come out of the machine to make

sure they are clean and safe before being used by kitchen staff and guests.

SCORE:____

6. EMPLOYEE SAFETY-demonstrates awareness of what is going on around

themselves to ensure their own safety as well as those around them.

Drew, Gagala, Giampietro 29

SCORE:____

7. EMPLOYEE TIME MANAGEMENT-demonstrates knowledge of what is needed

by kitchen staff and properly executes job in a timely manner during high peak and

low peak hours of the establishment.

SCORE:____

8. PERSONAL APPEARANCE-employee comes to work in visibly clean appearance

and on time.

SCORE:____

ADDITIONAL COMMENTS

STRENGTHS:

AREAS THAT NEED IMPROVEMENT:

Drew, Gagala, Giampietro 30

Works Cited

"Harry's Bar & Burger." Facebook. N.p., n.d. Web. 20 Apr. 2014.

"Harry's Bar & Burger." Yelp- Providence- Neighborhood- College Hill. N.p., n.d. Web. 29 Apr.

2014.

"I Can Has Baby Cheeseburger?" The Anchor. N.p., 23 Oct. 2012. Web. 05 May 2014.

"Welcome to Harry's Bar & Burger." Harry's Bar & Burger, Providence RI. N.p., n.d. Web. 24 Apr.

2014.

The Reorganization of Harry's Burger...

Documents

Transcript of The Reorganization of Harry's Burger...