The Quality Management System of Sataedu Doing the right things in the right way Kristiina Salmi...
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Transcript of The Quality Management System of Sataedu Doing the right things in the right way Kristiina Salmi...
The Quality Management System of Sataedu
Doing the right things
in the right wayKristiina Salmi
SATAEDU Satakunta Educational Federation of Municipalities
Sataedu is a new organisation
• Our goal is to have one united Sataedu• With the help of Quality Management System unity will be
achieved–A management tool in our changing process–All the work done in Sataedu is in scope of this quality system–Whole personnel is committed to and responsible for the quality system–It helps to understand our:
• Objectives , goals• Results• Development targets In other words it defines the course of our organisation
Quality system is based on
- Quality management system ISO 9001
- Environmental management system ISO 14001
Sertified in April 2010
- Occupational health and safety management system OHSAS 18001
Intend to sertify in January 2012
Process approach in Sataedu
AASSIIAAKKAASS
AASSIIAAKKAASSTTYYYYTTYYVVÄÄIISSYYYYSS
HENKILÖSTÖHALLINTHENKILÖSTÖHALLINTOO
JOHTAMINEN JAJOHTAMINEN JAKEHITTÄMINENKEHITTÄMINEN
OPETUS JA OHJAUSOPETUS JA OHJAUSOPETUS JA OHJAUSOPETUS JA OHJAUS
ALUEKEHITTÄMINENALUEKEHITTÄMINENALUEKEHITTÄMINENALUEKEHITTÄMINEN
OPISKELIJAPALVELUTOPISKELIJAPALVELUT RAVITSEMISPALVELURAVITSEMISPALVELUTT
TEKNISET PALVELUTTEKNISET PALVELUTPUHDISTUSPALVELUTPUHDISTUSPALVELUT
TALOUSHALLINTOTALOUSHALLINTO
TIETOHALLINTOTIETOHALLINTO MARKKINOINTI JA MARKKINOINTI JA VIESTINTÄVIESTINTÄ
Process approach in Sataedu
Core processes:– Teaching and supervising– Regional impact
Supporting processes:– Management and development– Financial management– Personnel management– Information management– Communication and marketing– Services for students– Food services– Cleaning services– Technical services, property maintenance
Objectives for operation in Sataedu are defined in QS
-SATAEDU mission, vision and values
-SATAEDU quality policy, environmental policy and occupational health and safety policy = Sataedu operating policy
-SATAEDU strategy and programmes: pedagogical, adult education, personnel and enviromental programme => quality and enviromental objectives of Sataedu-Well-being programme in 2012 => occupational health and safety objectives
-Objectives and plans of processes
All work and operation in Sataedu is guided with QMS
- Work during processes is guided on two levels - procedures
- Macro level – on federation of municipalities - director
- Micro level – on unit level - principal
- Procedures determine: who, where, when and what – but not how
- We trust on knowledge and skills of personnel: education and experiences
- QMS describes responsibilities and authorities of personnel
- Organisation chart and matrix of authorities
We are evaluating our operation with QMS
- Evaluating shall demonstrate the ability of processes to achieve planned results
- Measurement of customer satisfaction: students, personnel, customers, interested parties- Satisfaction of students and personnel are measured two
times in a year
- Image research
- Measurements of process performances: graduates, becoming employed, financial statements,amount of waste …
.. evaluating
- Internal audits- our operations conforms the planned
arrangements- Strengths, developing tasks and developing
suggestions, nonconformities- Principals in internal audits are confidientiality
and independence- 40 educated auditors- About 30 internal audits in a year
… evaluating
- Preventive and corrective actions- The team, who carries the responsibility, takes corrective actions
- These actions are documented to the memo of the team
- Management review- Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy
and effectiveness
- MG evaluates the objectives and results of the organisation
- MG uses the data provided by QS, for example:
- Feedback of different processes
- Previous corrective actions
- Satisfaction surveys
- External audit- Once in a year by Det Norske Veritas
- April 2010, January 2011, January 2012
Ruori (rudder, steering wheel)
Ruori is Sataedu´s Intranet
It´s built on processes of QMS
There are all prosedures, documents, memos, results ..
Quality group
Quality manager on the makro level- Ensuring that processes needed the QMS are established and
maintained- Is reporting to management group on the performance of the QMS
and any need for improvement
Quality supervisor on the mikro level within the units
Environment supervisors
Safety supervisors
Quality is
- Achieving common goals
- Giving feedback
- Evaluation and development
- Acting according to common values
- Participating in quality work
Environmental management system
Plan – Do – Check – Act (PDCA) =
Continual improvementPlan: Establish the objectives and processes necessary to
deliver results in accordance with the organization´s environmental policy
Do: Implement processes
Check: monitor and measure processes against environmetal policy, objectives and targets
Act: take actions to continually improve performance of the environmental management system
Environmental policy
Satakunta Educational Federation of Municipalities is committed to considering the environmental effects of all its activities and to minimizing their negative effects to the environment. We continually aim to enhance the level of our environmental abilities. We guide our students and staff towards healthy and sustainable activities.
Based on our vision, mission and basic values
Sataedu Environmental programme 2010-2012:
Identify the environmental aspects
Define means, resbonsibilities and time-frame
Determine the aspects which have significant impacts on the environment
Establish environmental objectives and targets
Environmental review
Implementation
Measurement, evaluating
Improvement actions
Plan
Do
Check
Act
PDCA
once in an year
once in a programme period
Legal requirements and other
requirements to environmental
aspects
Enviromental Law Registry
Environmental review in every unit in 2009:
• Legal requirements to environmental performance• Use of natural resources, water, energy• Use of raw materials• Waste treatment and sorting• Hazardous and toxic waste• Emissioins to air and water• Soil and groundwater contamination • Noise and dust• Occupational health and safety systems
Identify the environmental aspects
• The amount of waste, sorting and recycling• Occupational safety• Smoking• Consumptions of paper products• Electrical and thermal energy use• Water use• Eco-friendliness of procurement• Use of web conferencing platform
Determine the aspects which have significant impacts on the environment
20
Criterion Rating scale
0 1 2 3
a) Legal requirements No requirements Some of req.. Normed Subject of license
b) Impact on environment
No impact Some impact Clear impact Significant impact
c) Amount of waste Little Some Much Very much
d) Requirements of stakeholders
No mention Discussed Hopes Absolut reguirements
e) Costs/benefits Very high High Some Little
f) Failure probability Very improbable Improbable Probable Very probable
g) Capability to inluence Very little Little Good Very good
Enviromental aspects
21
Sataedu Environmental aspects Environmental impact (a+2b+c+d+e+f) *g =
Smoking Health, cleanliness, fire, image 2 3 2 2 1 3 2 32
Occupational safety
Accidents 2 3 1 2 2 1 2 28
The amount of waste, sorting and recycling
Environmental load 1 2 1 2 1 3 2 24
Use of web conferencing platform Emissions from transport 0 2 1 1 1 1 1 21
Consumptions of paper products Environemtal load 0 1 2 1 2 2 2 18
Eco-friendliness of procurement Environmental load 0 1 1 1 1 2 2 14
Electrical and thermal energy use Environmental load 0 1 1 1 2 2 2 14
Water use Enviromental load 0 1 0 1 2 1 1 6
Establish environmental objectives and targets
• Eco-friendly life-cycle management• Smoking reduction, stuff and students• Reduction in paper consumption• Reduction in electrical and thermal energy use
Define means, responsibilities and time-frame
23
Target Means Resbonsility Time-frame Measurement
Eco-friendly life-cycle management
1. Environmental aspect in procurement
2. Long life of machines with maintenance
3. Recycling of waste, raw material, machines ect
4. Sorting waste, especially hazardous waste
5. Hazardous chemicals in use and storage
6. Staff and student orientation and education
7. Sustainable development in curriculums
8. Use of web conferencing platform
Talousjohtaja Tekniset tiimit Opintoalavastaavat, ympäristövastaavat Ympäristövastaavat Ympäristövastaavat Ympäristövastaavat. henkilöstö Apulaisrehtorit/ opintoalavastaavat Tietohall.tiimin vetäjä
v. 2010 v. 2010 - v. 2010 - v. 2010 - v. 2010 - v. 2010 - v. 2011 - v. 2010 -
tehty/ei tehty käyttöiän seuranta tehty/ei tehty tehty/ei tehty tehty/ei tehty toteutetut perehdytykset tehty/ei tehty alustan käyttö
Smoking reduction, stuff and students
1. Non-smoking units
2. Support to smoking cessation for students and stuff
3. Control and disciplinary procedures
Rehtorit, Savuton Sataedu- työryhmä Apulaisrehtorit
1.8.2010 Ao v. 2012 Ak v. 2010 v. 2010
tehty/ei tehty tupakoitsevien määrä tehty/ei tehty
Reduction in paper consumption
1. Mitataan paperinkulutus kaikissa yksiköissä ja näiden tietojen pohjalta asetetaan tavoiteaikataulu paperinkulutuksen vähentämiselle.
2. Paperinkulutuksen vähentämiseksi siirretään opetusta ja muuta työtä sähköiseen muotoon, kehitetään sähköistä asiakirjahallintaa, minimoidaan tulostusmääriä ja toteutetaan tulostus oletuksena kaksipuoleisesti.
3. Opastetaan henkilökuntaa ja opiskelijoita paperinkulutuksen pienentämiseen.
Talousjohtaja Tietohallintotiimi Tietohallintotiimi,
v. 2010 v. 2011 v. 2010 -
tehty/ei tehty paperinkulutus paperinkulutus
Reduction in electrical and thermal energy use
1. Toteutetaan sähkön- ja lämmönkulutuksen mittaaminen kaikissa yksiköissä ja sen jälkeen asetetaan tavoitteet niiden vähentämiseksi.
2. Kehitetään sähkönkulutuksen automaattista valvontaa ja ohjausta.
3. Pienennetään lämmönkulutusta rakennuksittain varmistamalla rakenteiden, ikkunoiden ja ovien lämmöneristys ja tiiviys.
Tekniset tiimit Rehtorit, tekniset tiimit Rehtorit, tekniset tiimit
v. 2010 v. 2011 v. 2011
tehty/ei tehty sähkönkulutus lämmityskustannukset
Sataedu´s environmental programme
- Ready in July 2010- First check in July 2011
- ISO 14001 sertified in April 2010
Measurement and evaluating
- Amount of waste - Amount of smoking stuff and - Paper consumption - Water consumption- Use of web conferencing platform- Electrical and thermal energy use- Accidents at work
Improvement actions
- By tools of quality system:- Internal audits- Preventive and corrective actions- Management review
- Much to do:- Awareness
- Commitment
- Measuring