The Pulse - March/April

MY HOSPITAL | MY NEWSI S S U E 7 | M A R C H | A P R I L 2 0 1 5

PRESIDENT/CEOA M E S S AG E F R O M T H E I N T E R I M

Sincerely,Camie Overton

Interim, President & CEOYuma Regional Medical Center

Robert Cannell, M.D. Interim Chief Medical Officer,

Yuma Regional Medical Center

OUR WAY TO SUCCESS N AV I G A T I N G

We have much to be proud of as an organization – winter volumes presented challenges in the form of limited beds and staff, yet every day we saw numerous examples of

interdepartmental teamwork and physician collaboration. We thank our staff who continue to care for our patients and for each other and we thank our physicians for extending their office hours during cold and flu season. As we look around, we visibly see our campus evolve as work progresses on our new Emergency Department. Our clinical service lines continue to offer new technologies and we are meeting the needs of our community in an outpatient setting. Our future at Yuma Regional Medical Center is an exciting one. Now, it is more important than ever before that we work together to find ways to improve.

Our strategic imperatives examine seven key ways to make us better as an organization and as individual employees. They serve as daily reminders of ways in which we can strive to improve our work as individuals, as a department or as a hospital, and in turn, enhance patient care. As a hospital, we have been focusing on physician trust and partnerships – working to improve collaboration, communication and transparency. We are meeting with our community doctors more, inviting them to be a part of joint committees, answering specific questions and encouraging inclusiveness.

In 2014, employees gave high ratings for teamwork between departments and physicians awarded nursing staff with a PRC National Excellence in Healthcare award – these are examples of the type of collaboration we should strive for every day.

We ask employees, physicians and volunteers, how can we continue to better serve our patients through continued partnerships? How can clinical staff, physicians and administration improve communication? How can we work together to provide our community with the healthcare it deserves? By challenging ourselves, encouraging others and striving for excellence every day, we continue to navigate our way to success while maintaining the Vision of Yuma Regional Medical Center – to be recognized as the model regional medical center and work collaboratively to evolve the best system of integrated healthcare in our service area.

Thank you for your continued dedication and commitment to your patients.

Improved Trust andCollaboration with Physicians Objective: To work collaboratively with community physicians and continue building positive relationships with all medical providers in our community through on-going, open dialogue, transparency and expanded care partnerships.

PRESIDENT/CEO CONTENTS

HOW TO REACH US

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EDITORIAL BOARDJenn Lotz, Corporate Communication Specialist, Pulse EditorMachele Headington, Vice President, Marketing & CommunicationsTeri Norris, Director of Talent ManagementJennifer Stanton, Director of Pediatrics/Women’s/NICUAlex Wade, Director of Compensation & BenefitsLaura Wisniewski, HR ConsultantAhmanielle Hall, Digital Marketing SpecialistSerena Holthaus, Fund Development SpecialistRon Hayes, Art Director/Designer

The Pulse is published by Yuma Regional Medical Center’s Community Relations department, 2400 S. Ave. A Yuma, AZ 85364, www.yumaregional.org, 928-336-7005 Pulse feedback and story ideas: Jenn Lotz, Community Relations, [email protected]

Our Mission: The mission of YRMC is to improve the health and well-being of individuals, families and the communities we serve through excellence, innovation and prudent use of resources.

Our Vision: YRMC will be recognized as the model regional medical center. We will work collaboratively to evolve the best system of integrated healthcare in our service area.

Our Primary Value: Patients Come First

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TEAM YRMC Nutrition Services

EMPLOYEE SPOTLIGHTEileen Beecher, Human Resources Leave Administrator

VOLUNTEER SPOTLIGHTRobert Rodriguez, Volunteer Tracking Administrator

PHYSICIAN SPOTLIGHTRam Krishna, M.D., Orthopedic Surgery

THE HEART OF YRMC2014 Employee Service Honorees & Volunteer Service Honorees

GETTING TO KNOWAlejandra Vasquez, RN, Cath Lab & Joaquin Encinas, Webmaster

AWARDS, HONORS & RETIREMENTS Congratulations to our Employees

WE CAREThe Foundation of YRMC Introduces New Healing Garden Health Insurance Marketplace & AHCCCS

LOVE YRMCPatient Letters and Testimonials

http://www.yumaregional.org

mailto:[email protected]

4 | YUMA REGIONAL MEDICAL CENTER THE PULSE | MARCH/APRIL 2015

TEAM YRMCNUTRITION SERVICES

“The key to At Your Request is that the program gives patientswhat they want, when they want it and made fresh to order”

On March 17, 2015, the Nutrition Services Department will launch At Your Request (AYR) Dining at Yuma Regional Medical Center (YRMC), a hotel-style type of dining service offering

patients extended options. But the new service is about more than just an expanded selection of food items, it’s about giving patients the control and comfort of decision-making. “The key to AYR is that the program gives patients what they want, when they want it and made fresh to order,” said James Tanner, Operations Manager of Nutrition Services. Bringing AYR to Yuma Regional Medical Center took years of analyzing processes, upgrading technologies and re-evaluating operations. Several years ago, YRMC launched a pilot program to gauge patient response to a new dining service. Not only was positive patient feedback noted, but Tanner says that nurses and staff also commented on the benefits of such a program. When YRMC signed a new contract with Sodexo, YRMC’s third party food vendor, Tanner said Sodexo offered the finances needed to get AYR off the ground. The next step was to prepare the kitchen; ensuring equipment was up to par and could maintain the busy pace required by this type of dining service. “YRMC was assigned a brand manager for AYR Room Service – he has been involved from early on, helping with the design and the kitchen so that work flow makes sense,” says Tanner. “It’s that kind of expertise that is going to help us out.” The Nutrition Services team also relied on help from within our organization. Tanner said Facilities Management, Information Technology (IT) and nursing staff were instrumental in getting AYR off the ground. Facilities Management assisted in designing, building and installing equipment for the kitchen. AYR will use the Help Touch computer system, which Tanner says communicates much easier with YRMCCare – eliminating error regarding patient room numbers, dietary restrictions and allergies. “Sometimes we were having issues with the current system, and when a mistake is made, it could be an hour or more that a patient is waiting,” Tanner says. “We have been testing actual patients through the system for over a month and we have not had any issues. The Help Touch is a big thing and will help us. We no longer need to manually fix something.” YRMC’s current meal service program consists of a pre-determined menu that patients receive with an exact entrée and side dish. The menu is in a seven day rotation, and if the patient isn’t interested in what is on the menu, they can choose from a limited list of options. Meals are delivered at pre-determined times. Tanner says breakfast preparations typically begin around 6:30 am, but it may be 8:30 am before the last tray is delivered to the patient room. With AYR Dining Service, the patient decides what they want to eat and when they want to eat it – kitchen hours range from 6:30 am-6:30 pm.

“The key is that the cart will leave in ten minutes or if there are ten trays on that cart, whichever comes first – this is how you guarantee that you get the food to the patient within 45 minutes of their order,” says Tanner. Another benefit of AYR is the tracking system, allowing a patient to know what time to expect their tray and ensuring Nutrition Services is delivering trays within the 45 minute timeframe. Tanner notes that there is a fine balance between encouraging staff to deliver meals in a timely manner and sacrificing good service.

“While we can track delivery times, we don’t want our tray servers to focus so much on speed in sacrificing time with patients,” says Tanner. “Courtesy, accuracy and delivery are still the number one priority. This helps the patient know that we are interested in their well-being.” Tanner says he hopes AYR Dining Service impacts the patient experience and helps them feel comfortable during their time at Yuma Regional Medical Center. “When you see patient satisfaction scores go up, you know you are reaching the patients,” says Tanner. “And as I talk with patients during rounding, I know they are happy when we are getting good feedback. Instead of a patient saying it was pretty good for hospital food, we want them to say ‘Wow! This food is really great!’ These are my hopes and expectations.” Khalid Shiekh, Director of Nutrition Services, is not only excited for the patients, but for the Nutrition Services Team as well. “I am excited that our patients will be able to make their own food choices and order food when they want and we prepare each tray fresh to their orders – all that within their physician prescribed diets,” Shiekh says. “I am also thrilled that our whole department is excited about this new program – particularly our tray servers.” “The program has been basically five years in the making,” said Tanner. “We are training and preparing. When we are off and rolling, we will find ways to sand off any rough edges and make it smooth.”

MARCH/APRIL 2015 | YUMA REGIONAL MEDICAL CENTER THE PULSE | 5

SPOTLIGHTE M P L O Y E E

EILEEN BEECHER HUMAN RESOURCES LEAVE ADMINISTRATOR 36 Years at YRMC

“As the leave of absence administrator, she helps the Human Resource division coordinate the essential paperwork pieces involved

in hundreds of employee leaves of absence annually. Eileen does her job with a smile and is dedicated to assisting each person who comes to her. Our department hopes she continues to work until she reaches her 40 years of service milestone. We congratulate her

on 36 years of service.”

Laura Wisniewski, Human Resources Consultant

Tell me about the positions you’ve held here at YRMC over the years.Well I started out in Patient Registration. I worked there for about three years. I was later approached by the supervisor in Personnel and asked if I would be interested in transferring to their department. I put in a transfer and started in the benefits area handling mostly employee insurance. I then changed to the HRIS position doing data entry and employee record keeping. At that time we were not as computerized and there was a lot of paperwork. The bright side was that we probably only had about 800 employees then. When the Family Medical Leave Act (FMLA) came to play, no one in HR was really interested in it, but I enjoyed reading law so I started reading up on Family Medical Leave. There have been a lot of changes in the law, and my job requires me to stay on top of things.

Can you describe what your day to day looks like for you?Mainly, we need to make sure that under federal law, employees are protected when on leave. There are a lot of pieces that need to fall into place before someone qualifies for family medical leave. The main piece, and the part that I enjoy, is making sure that employees who do qualify for FMLA know that they are protected and they do not have to worry about their job when they have an illness or injury to overcome. Their job and benefits are secure, and I make sure they are paid PLT or Extended Illness Bank correctly if eligible. I like to think of myself as an employee advocate –that the employee is taken care of while they are on leave. We are patient-oriented here at the hospital, but I like to look at myself as taking care of our employees too. I also have employees call me because someone recommended my name to them. They say “Call Eileen.” And I like knowing that – that people will call me for things, even outside of my job just to ask me a question. I may not have the answer or it might not be my specialty, but I will make sure to try and find the answer for them or direct them to the right person. I’m kind of a go-to person. Even as a joke here in HR, people refer to me as a historian. I’m known for keeping a paper trail and for keeping records.

Do you have any good stories from the past 36 years?I helped deliver a baby once. We had a husband come in to Patient Registration and he was Spanish-speaking. My coworker and I could only understand that he was talking about a baby and all of a sudden it clicked on us that the mother was either in the car or was trying to get into the hospital. She actually made it as far as the bathrooms, which were right next to the labor and delivery area in the old East Lobby at that time. I remember running over to LDRP to get them, and before we knew it, we had a baby.

What do you enjoy doing when you’re not at work?My newest found adventure – the thing I just love to do when not working – is diving. My husband and I became certified scuba divers less than five years ago. We took a class here in town and it’s my new found love. I have always loved swimming but I never thought that I would ever want to go diving. We have a timeshare in the Cayman Islands and go every September. The one thing on my bucket list is to go diving with Whale Sharks, the largest fish in the ocean, but no one in my family wants to go with me. But we will see, I’ll either enjoy swimming with them or get eaten by them. Lucky for me they only eat plankton, not divers.


SPOTLIGHTV O L U N T E E R

ROBERT RODRIGUEZ VOLUNTEER TRACKING (VOLTRAK) ADMINISTRATOR

2,125 Hours at YRMC

“Robert really makes you feel that what you are doing is important and appreciated. He’s

a great person to work with and an example of what a volunteer is and should be.”

Barb Knapp, Co-Chair, Courtesy Cart Drivers

Tell me about the positions you’ve held here at YRMC over the years.I use our system to update all of the volunteer files – making sure their times are input correctly and that they receive credit for all the hours they are working. Before this, I was the Chair of the Courtesy Cart Drivers. I enjoyed it, but I wanted to try something different. As the Courtesy Cart Driver Chair, I needed to make sure there was always coverage for the courtesy carts – fortunately during the winter time, there are roughly 60-63 drivers we can call if someone can’t make it. We have cart drivers here until 8 pm, most drive for four hour shifts. Now that I’ve moved on from organizing the courtesy cart schedule, a gentleman named Walt Viether has just taken over and he has done a very good job.

How long have you volunteered at YRMC and what do you enjoy most about it? I’ve been here right around four years. After about 26 years of working for the state, I retired. After about six months, I started volunteering. I knew I wanted to drive the carts at YRMC and I started driving weekends. I would highly recommend people volunteer with YRMC. I am always trying to recruit. There are two or three drivers I recruited. I was born and raised here in Yuma, so about every fifth person I know or they know me. And the other people I get to meet for the first time are just wonderful. It’s very rewarding. I even recruited my wife to work – she works the West Desk on Wednesdays. Her name is Gloria. We’ve been married for almost 50 years.

What did you do before you retired?Prior to my retirement, I was a Project Manager for the State of Arizona and was a property manager for about 300,000 sq. ft. spread out from Phoenix to what I call the “West Coast of Arizona,” or the Colorado River. After that I became a budget manager for the developmental disability program for Arizona. Also, I was a musician for 28 years – I played in a 10-13 piece group. I took some correspondence courses from Berkley School of Music and taught myself how to read and write music. I would write all the scores for the horns. I play keyboard and also guitar. Our band was called The Originals and we played in clubs throughout the area. Now I play with a group – we are all in our 70s and we play old Mexican ballots. We just enjoy getting together and playing in the backyard, but now we play gigs sometimes.

What do you and Gloria enjoy doing when you’re not volunteering?Basically we are staycation kind of people – we go out on the weekends, we travel to the mountains. I enjoy gardening. We have four children, nine grandchildren and two great-grandchildren.


SPOTLIGHT SPOTLIGHTP H Y S I C I A N

“Dr. Krishna is highly-skilled, he has wonderful bedside manner and cares about his patient’s progress. He pushes them to do better. He sets expectations for his patients and they know once surgery is done, their work begins. We are fortunate to have Dr. Krishna in our community because he supports the Yuma community. I appreciate Dr. Krishna’s

kindness and approachability. He is always friendly and polite.”

Jennifer Sandy, PTA, Southwest Rehab

RAM KRISHNA, M.D. ORTHOPEDIC SURGERY

31 years at Yuma Regional Medical Center

Why did you choose to practice in Yuma?This is a great hospital. I would say this is one of the best hospitals in the country – the nurses, operating room and quality of care are all good – I’ve seen it grow from a small hospital to where it is today. I’ve been practicing in the Yuma community since 1984. I’ve seen a lot of improvement, a lot of expansion and I served on the hospital Board of Trustees for nine years and I’ve seen the hospital grow.

What was your path to becoming an orthopedic surgeon?When I was doing my general surgery residency at the University of Massachusetts Medical Center in the 1970s, I did an elective in orthopedics and I loved it. The reason I loved orthopedic surgery was the instant relief the patients get. They may come with a fracture, but they can be up and walking the next day and patients are generally very pleased with their results.

You serve on multiple boards and leadership committees, including the Arizona Medical Board – what influenced your decision to become involved at a state level and how has your work impacted our community and Arizona?I work hard practicing orthopedics, but I also spend a lot of time working on boards and serving on leadership committees. I served as president of the Yuma County Medical Society and on the Licensing Board of Medicine, which regulates licensing for physicians throughout the state of Arizona. I’ve been the longest serving board member for the Arizona Medical board, serving for 21 years. I was the Chairman of the Board for three years and I enjoyed serving on this board. It doesn’t impact Yuma per se, but being a Yuman on the Board helps a lot. We ensure that the physicians we license in the state are providing patients with quality care. I’ve also been on the Arizona Board of Regents, which oversees all of the universities in the state. I was appointed by the governor for this position and it was approved by the State Senate and I’m the first physician to serve on this Board. I also serve on the Educational Commission for Foreign Medical Graduates. I am the Chairman of that Board and I’ve been on the Board for seven years. Serving on boards and committees takes time, travel and dedication, but I enjoy it.

What do you enjoy doing when you are not working?I really enjoy watching sports – I used to be an avid tennis player. I played for my university. I enjoy watching tennis and basketball – we go to a lot of the Suns games. I enjoy spending time with my wife, who has a PhD in political science and taught at the local college. I would like to acknowledge my wife for guiding my two daughters, who I enjoy spending time with. My older daughter received her JD degree from the University of Arizona and her Masters from John Hopkins University. She worked for Senator McCain and Senator Kyl and also worked for the White House. She is now an attorney in Phoenix. My younger daughter received her Masters in Public Health and her Medical Doctorate from the University of Arizona. She is now finishing her residency in family medicine in Houston.


5 YEARS OF SERVICEClaudia Acosta, Materials Management Monica Acosta, Pharmacy Kristen Adams Gonzalez, Neonatal Intensive Care Joan Allen, Tower 4Victoria Amezcua, 2 West Tamara Anderson, Medical StaffJuliana Angermeier, Tower 2Michael Arias, Cath LabEsther Ayala, Tower 2Nivas Beltran, Facilities Management Brendan Berthold, Diagnostic ImagingRita Brena, Med WestFrancisca Bustamante, Environmental Services Hilda Corona, Tower 2Misty Curiel, LDRPStephanyann Delgadillo, Tower 3Robert Doten, Chaplaincy Services Twila Dozier, Tower 4Jennifer Driscoll, LDRPBrandy Ellin, Laboratory Whitney Erwin, LDRPMarissa Escobar, Cancer CenterEric Fajardo, Nutrition Michael Flanagan, Diagnostic Imaging Theresa Folino, Emergency ServicesMonica Galvan, Cardiopulmonary Services Jesus Garcia, Environmental ServicesJuan Gomez Zavala, Environmental Services Martha Gonzalez, LDRPKirstin Hernandez, LDRPMichelle Hetu-Norris, Tower 4Karen Hill, Tower 4Melissa Hill, Patient Financial ServicesCarolyn Hull, Neonatal Intensive Care Staci M Hulse, Cath LabDeborah Jackson, Post Anesthesia Care Rebecca Jones, Emergency ServicesSandra Key, Neonatal Intensive Care Soo Jung a Kim-Vanwinkle, Cath LabVeronica Lara, LDRPRebecca Larson, Community Relations Adrienne Leamons, Med WestKimberly Lemons, Case Management Veronica Leon, Patient Access Lisa Lott, Tower 3Cathy Lujan, Tower 4Almira Manaois, Tower 3Jessica Martin, Med WestLesley Martin, Med WestCaleb Matthews, Informatics

Edgar Mayorquin, Tower 5Jan McMahon, Medical StaffYvonne Medina, Cancer CenterElizabeth Mejia, Information Technology Olivia Morland, Nutrition Jenni Nelson, LDRPNadia Nevels, First HealthAndrew Nguyen, Pharmacy Maricela Olea, Case Management Edward Paul, Medical Residency Program David Perez, Information Technology Martha Perez, Sterilization Sharon Porter, Cardio pulmonary service Lorne Prusko, Intensive Care Joe Rojas, Emergency Services Melissa Ruiz, LDRPRene Ruiz, Tower 3Jillian Sevilla, Tower 3Daina Shepherd, Peds/WomensCristal Silva, Peds/WomensJocelyn Slosser, YROSCRachel Smith, Neonatal Intensive Care Danyell Tingle, Intensive Care Gloria Varela, Cancer CenterShawn Williams, Cancer CenterCarolyn Wyatt, Spiritual Care Paul Wyer, Cardio Pulmonary Service Maria Yescas, Patient Transportation

10 YEARS OF SERVICEAdela Banuelos, Cath LabDanny Barron, Diagnostic ImagingDaniel Bursiaga, Patient Transportation Betty Buster, Tower 2Rosalinda Bustos, Patient Transportation Beatrice Cain, Human Resources Carmen Camacho, 2 West Maria Campos, Patient Access Robert Cardenas, Information Technology Marita Carlos,Tower 3Alvaro Castillo, Central Services Laura Castro, Nutrition Dawna Chapman, Laboratory Mandy Chavez, Diagnostic ImagingJosefina Coe, LDRPRutilio Corona, Tower 4Guillermo De La Vara, Cath LabTammy Devine, Neonatal Intensive Care Yolanda Diaz, Med WestHeather Dutton, 2 West William Dutton, Facilities Management

Debera Elg, Diagnostic ImagingGabriela Endres, Neonatal Intensive Care Jamie Fitzgerald, Emergency Services Cinthya Galindo, Daily Grind Anne Gonzalez, Cath LabMaria Gonzalez, Patient Transportation Rosemarie Guzman, Cardio Pulmonary Service Michael Hanson, Pharmacy Laura Harper, Health Information Management Bradley Hoops, Emergency Services Paul Humphries, Sonora Sunset Jenny Inglett, Volunteer Services Nestor Inzunza, Materials Management Helen Jansen-Guerrero, LDRPAdan Jimenez, Environmental Services Anne Knizley, Tower 2Elizabeth Lara, Tower 2Guadalupe Lopez, Tower 4Josefina Loza, Nutrition Amanda Madrid, Intensive Care Diana Monroy, Tower 5Leslie Morin, Cardio Pulmonary Service Susan Morris, LDRPShelley K Norris, Cancer CenterMonica Ordaz, Intensive Care Alicia Padilla, Neonatal Intensive Care Shelly Quintanilla, Diagnostic ImagingDenise Reyes, Med WestErica Rico, Administration Maria Romero, Patient access Jessica Sanchez, Diagnostic ImagingElias M Santana, Laboratory Jennifer Schmelzinger, Patient Access Dionne Shy, Neonatal Intensive Care Joelle Toennis, Informatics Carlos Tovar, Sterilization Maria Urrutia, Environmental Services Mara Valenzuela, Tower 2Ernest Vance, Facilities Management Rosa Vasquez, Case Management Janis Womer, Informatics Sandra Ybarra, OR Pre Admitting

15 YEARS OF SERVICERosa Abarca, Tower 5Erick Alcala Solorio, Patient Access Rosario Alvarez, Environmental Services Rosemary Amado, Patient Access Maritza Armenta, Cardio Pulmonary Service Virginia Avelar, Neonatal Intensive Care Jacqueline Baer, Compliance/HIPAA

SERVICE AWARDS2 0 1 4 E M P L O Y E E

On Friday, February 20, 2015, 249 Yuma Regional Medical Center employees gathered to celebrate a combined 2,990 years of service. Forty of the 249 employees were recognized for 20 plus years of dedication and service to our hospital, patients, their families and community. Congratulations and thank you for all that you do!


Rafael Barajas, Nutrition Breanna Caraway, Emergency Services Ivonne Cardenas, OR Pre Admitting Araceli Castellano, Tower 3Alfredo Castillo, Laboratory Diana Castillo, LDRPMaria Cypert, Patient Access Erica Dominguez, OR Pre Op Holding Suzanna Escalante, Peds/WomensOlivia Figueroa, Tower 3Junya Fischer, Tower 4Catherine Ford, Tower 2Laura Garcia, Emergency Services Nicole Goekler, Quality Services Maria Gonzalez, Diagnostic ImagingSusan Hanson, Neonatal Intensive Care Mark Henkel, Information Technology Eva Hernandez, Peds/WomensKelly Hernandez, Cath LabVeronica Hernandez, 2 West McKinley Jackson, Environmental Services Deborah Kisto, Health Information Management Renee Lopez, Information Technology Daniel Maes, Diagnostic ImagingBlanca Martin, Diagnostic ImagingSamuel May, Facilities Management Gladiola Moore, Patient Access Antonio Moreno, Tower 2Laura Moreno, Cardio Pulmonary Service Sara Navarro, Childrens Rehabilitative Ser-vices Nydia Aguayo Negrete, PSGSandra Negrete, Patient Transportation Josefina Ornelas, Health Information Man-agement Cathy Padilla, Clinical Education Daniel Padilla, Diagnostic ImagingLois Palumbo, Clinical Education

Oscar Parra, Nutrition Laura Pasquinelli, Tower 4Griselda Pegram, PSGJavier Perez, Chaplaincy Services Maria Perez, Tower 3Robert Peterson, Diagnostic ImagingJulissa Preciado, Health Information Management Melina Ramirez, Tower 4Charles Redfearn, Pharmacy Janice Rockford, Clinical Education Claudia Rodriguez, Tower 3Rose Rodriguez, Environmental Services Angie Roman, Informatics Carlos Salgado, Information Technology Martin Sanchez, Cardio Pulmonary Service Trine Selitto, Emergency Services Mark Shepherd, Emergency Services Mayte Soto, Patient Access Tanya Suarez, Patient Access Patricia Suerken, Health Information Management Christian Telford, Intensive Care Laura Valencia, Emergency Services Maria Valle, LDRPPearl Valle, Emergency Services

20 YEARS OF SERVICEBrenda Cabuto, Patient Access Monica Chavez, Tower 2Arlene Donelson, Women’s Surgical Services Kristine Duran, Outpatient Surgery Department Barbara Hall, Tower 4Peggy Hampton, Clinical Education Denise Hubbard, Human Resources Janice Lehman, Neonatal Intensive Care Theresa Murray, Diagnostic ImagingDeborah Olguin, LDRPJulie Ott, Outpatient Surgery Department

Debora S Rice, Med West Nohemi Rivera, Environmental ServicesBelinda Rojas, OR Pre Admitting Lori Ross, Cardio Pulmonary Service Dorie Rush, LDRPElizabeth Santana, Outpatient Surgery Department Theresa Stevens, Cardio Pulmonary Service Barbara Villaneda, Informatics

25 YEARS OF SERVICEKeith Bradley, Bio Med Service Zoila Campa, Nutrition Debra Casey, Pharmacy Linda Cazares, Tower 2Gabriel Cobos, Cardio Pulmonary Service Barbara Compton, Quality Services Aurelia Duco, Diagnostic ImagingNorma Gallego, Patient Access Karen Lee, Diagnostic ImagingMarsha Nelson, Employee Health Laurie Priebe, Clinical Education David Ruiz, Information Technology Leanne Schmunk, Endoscopy Service

30 YEARS OF SERVICECarol Boggs, Cardio Pulmonary Service Linda Johnson, Compliance/HIPAA Steven Matowik, Bio Med Service Anna McInturf, Cardio Pulmonary Service Christopher Solis, Materials Management

35 YEARS OF SERVICEEileen Beecher, Human Resources Wanda Connolly, Post Anesthesia Care Gary Harrison, Facilities Management

2014

Service Honorees


SERVICE AWARDS2 0 1 4 V O L U N T E E R

On February 4, 2015, YRMC had the pleasure of celebrating our wonderful volunteers at our Roaring 20’s Gala! In 2014, our 588 volunteers contributed 71,102 hours of service, raised $144,696 for patient care items and awarded $12,000 in scholarships! Thank you for all that you do.

500 HOURSRegina BarryCheryl BauerLaVonne BrownFrank BurtonGay ElrodRussell GribbleAriane GuthrieEdi HolthausLouise JacobsenPatricia JohnstonBob JungersSonya McAuliffeMolly MedlinMark NissellDan PruettTony RotellaCeline SantanaJoyce ScurlockTerry TontzDale TotschEdwardo VegaWalt VietherAlice WebbBob VietherBill WestropeBen Wisdom

1,000 HOURSRichard BrightMotty DurhamLela GeeFrank GitterBob GutridgeRussell HamerPhyllis IrvineAlexis JimenezKathy LeMary ShawBetty ToddJim WalpAlice Webb

1,500 HOURSKappy BickelBill BonskyHoward BrubakerAnne CaseyMarie ChathamAlice DenhamSharron Durden

Armeda FreelBetty FurtwanglerGail GummAl JonesBob KeeleyBeverly MitchellSteve NorthanVivian NottinghamPhyl OrtizFlorence SampleJanice SausmanTom Wynn

2,000 HOURSBill FryGail GanterGerry GorsegnerJean HintonRichard MooreAnn McBrideRobert RodriguezBillie RussellGary TilleyMoose Wilson

2,500 HOURSJerry DurdenAnn McBrideAnnette Venable

3,000 HOURSLeona DaniewiczJerry DurdenJeanne FoersterSelza Lopez

3,500 HOURSBill DanielsSelza LopezLota McColloughGeorge Morton

4,000 HOURSDel CaveBill DanielsNell DavisBill DenhamUrsula HawkinsSandy Knights

4,500 HOURSMarilyn GriffithsBarbara KnappSandy KnightsAnn Sahlstrom5,000 Volunteer HoursPenny EganSandy KnightsLinda West

5,500 HOURSJean RiversMichael Sphar

6,000 HOURSLil Keinath

6,500 HOURS Shirley Ricker

7,000 HOURSJane GreshamPatricia MortonShirley Ricker

7,500 HOURSPatricia Morton

8,000 HOURSPatricia Jones

8,500 HOURSPatricia Jones

10,500 HOURSMitzi Eaton

12,000 HOURSMargaret Purcell

12,500 HOURSMargaret Purcell

17,500 HOURSMarie Van Orden

18,000 HOURSMarie Van Orden

19,500 HOURSRichard Godley

5 YEARS OF SERVICEMarie Andreason Bob JungersSandy Knight Jerry DurdenDelores Gauna Betty ToddSharon DurdenSteven NorthanPat JonesTurina MezaCynthia Huerta Beverly MitchellAnne Gutridge Woody Aschenbrenner Barb Aschenbrenner James Ganter Bill Westrope

10 YEARS OF SERVICERussell Hamer Florence SampleKappy Bickel Joanne Blake Carmen Dieno

15 YEARS OF SERVICEKay CaveElizabeth OppieRosemary Stewart

20 YEARS OF SERVICEDixie Calvert


GETTING TO KNOWKnow a colleague with a hidden talent or who goes above and beyond at YRMC and/or in the community? Email their name, talent and department to:Jenn Lotz in Community [email protected]

Many YRMC employees are passionate about their profession as a nurse, physician, employee or volunteer, but outside of work, they possess other talents that often times contribute to their skills as a professional. As an organization of 2,300 employees, we have a lot of hidden talents here at Yuma Regional Medical Center. In our “Getting to Know” section, we highlight exemplary employees who showcase their hidden talents and contributions at the hospital and in the community.

JOAQUIN ENCINAS Webmaster

Artist In his spare time, Joaquin Encinas is an avid painter. Under the name Arte Carnal, which means “Art from the Soul,” Joaquin expresses his feelings and what he enjoys most about life. His inspiration comes from mainly his childhood, with most of his current paintings featuring faces inspired by people he met when he was in elementary school in Mexico. In Yuma, he has displayed his work at the ArtBeat7, Art Walk and The Yuma Art Center’s Dia de los Muertos and Artist Opening Exhibits. He recently won a distinguished achievement award for his painting, “The Beginning of Life,” at the Yuma Art Center’s Artist Opening Exhibit. His artwork has been featured in both the United States and Mexico, and in March and his postcard-sized painting will be featured in the Twitter Art Exhibit in Moss, Norway. When asked what he hopes to accomplish with his artwork, he said, “I hope to continue learning and to get to exhibit my work in places like Los Angeles, New York, and hopefully in Europe and Mexico City. I also hope that what I’m doing inspires others; it is never too late to start doing what you love to do. Sometimes I feel like I lost a lot of time for never having the courage to start painting.” To learn more about Joaquin’s artwork, visit his Arte Carnal Facebook page.

ALEJANDRA VASQUEZRegistered Nurse, Cath LabMarathon Runner

Originally from Ventura, CA, Alejandra Vasquez planted her roots in Yuma 14 years ago and has worked at Yuma Regional Medical Center for approximately seven years. In addition to her roles as a registered nurse in the Intensive Care Unit (ICU) and in the Cath Lab, Alejandra also adds marathon runner to her resume and list of accomplishments. Alejandra originally began running as a challenge to help her lose weight, but this challenge quickly gained momentum, and in 2010 she completed her first full marathon at the San Diego Rock ‘n’ Roll event. Since then, she has completed two full marathons and numerous half marathons. “This year alone I have completed six half marathons in cities across Mexico and the United States,” said Alejandra. On January 25, 2015, Alejandra participated in the Yuma Territorial Half Marathon where she ran 13.1 miles in 1:53.34 – a personal record for her. She says she sees similarities between long days at work and long days of training. “Running has taught me to have patience with long and difficult days,” says Alejandra. “Long runs can often be grueling and challenging mentally, just like extended days at work. You learn to keep on going and giving it your all, even when you are exhausted.” In addition to running, Alejandra competes in amateur boxing, in which she holds three title belts. She loves staying active and encourages her peers to do the same.

mailto:[email protected]


AWARDS & HONORSW E L C O M E S

RETIREMENTS

Robert Takesuye, D.O. Radiation Oncology Yuma Regional Cancer Center Robert Takesuye, D.O., received his medical degree from Midwestern University, Arizona College of Osteopathic Medicine in Glendale, AZ and residency in Radiation Oncology from LAC & USC Medical Center in Los Angeles County. He is board certified by the American Board of Radiology and the American Osteopathic Board of Radiology. Dr. Takesuye is currently a senior staff radiation oncologist at the Naval Medical Center in San Diego. He is also a member of the American Osteopathic Association, the American Osteopathic College of Radiology and the American Society for Radiation Oncology.

Please join us in congratulating the following Yuma Regional Medical Center employees on their recent and upcoming retirements. Through your time at YRMC, you were dedicated to the organization and the community. You affected the lives of patients, their families and your colleagues. Thank you for your service!

Wanda Connolly, RN, Post-Anesthesia Care Unit (PACU) Jill Labossiere, RN, Yuma Regional Cancer Center Susan Lighthall, Women & Children’s Unit Johnny Megui, Materials Management

Dr. Patti Perry, formerly with Cactus Kids Pediatrics, joined Yuma Regional Outpatient Clinics, adding a pediatric component to the hospital’s community and family medical residency program. In her new role, Dr. Perry will continue to see patients at a new location in the ProMed medical office building (2270 Ridgeview Drive, Suite 200). As a pioneer in pediatric care, Dr. Perry brings more than two decades of experience to the graduate

medical education program. Dr. Perry is currently a member of YRMC’s medical staff and a member of the Pediatrics department.

Dr. Raja Mittapalli and Cecelia G. Ruiz, PA-C, have joined YRMC and Yuma Regional Outpatient Clinics. In addition seeing patients part-time at Yuma Regional Outpatient Clinics, Dr. Mittapalli will also assist our community and family medical residents with OB/GYN rotations as part of the hospital’s Graduate Medical Education Program. Dr. Mittapalli will continue to see patients at his office, located in San Luis. Please join us in

welcoming Dr. Mittapalli and Cecelia Ruiz as YRMC employees.

CLINIC MOVES & UPDATESDr. Patti Perry and Dr. Raja Mittapalli Join YRMC’s Graduate Medical Education Program

WELCOME NEW PHYSICIANSPraveen Bere, M.D. Internal Medicine IN Compass Hospitalist Praveen Bere, M.D., completed his medical degree from Osmania Medical College in India and residency in Internal Medicine from Texas Tech University Health Sciences Center School of Medicine in Odessa, TX. Dr. Bere joins IN Compass Hospitalist group providing inpatient care.

Marie Gessel, M.D. Pediatric Hospitalist Yuma Regional Medical Center Marie Gessel, M.D., received her medical degree from the University of Utah School of Medicine and completed her pediatric internship and residency with the University of New Mexico School of Medicine. Dr. Gessel is Board Certified by the American Board of Pediatrics and is a member of the American Medical Association as well as a fellow with the American Academy of Pediatrics.

Nishant Ranawat, M.D. Neurology Bio Family Clinic Nishant Ranawat, M.D., completed his medical degree with the University of Rajasthan/Sawai Man Singh Medical College in India. Dr. Ranawat also completed his residency in Neurology University Hospitals Case Medical Center in Cleveland, OH. He went on to complete three fellowships in Vascular Neurology, Vascular and Interventional Radiology and Interventional Neurology. Dr. Ranawat is certified in Vascular Neurology with the American Board of Psychiatry and Neurology and is a member of the American Academy of Neurology, the Society of Neurointerventional Surgery and the American Heart Association.


OUR NEW ORGANIZATIONAL STRUCTUREWhat we do (OUR VISION), and why we do it (OUR MISSION) has not changed, but our future depends on our ability to change “HOW we do what we do.”

Marshall Jones, MSMVice President of Human Resources Yuma Regional Medical Center is pleased to announce Marshall Jones as Vice President of Human Resources. Jones brings an extensive healthcare background to YRMC and the organization’s Human Resources department. A graduate of Oklahoma Baptist University with a Bachelors of Science in Healthcare Administration, Marshall also holds a Master of Science in Management from Friends University in Wichita, KS. He most recently served as Senior Vice President of Human Resources at Maricopa Integrated Health System in Phoenix, where he successfully assisted the transformation of the organization’s HR department to one which is acclaimed for its customer service and collaborative partnership with both leadership and employees throughout the hospital’s system. Marshall is also a member of the Society for Human Resource Management (SHRM), the world’s largest

HR membership organization devoted to human resource management.

Trudie Milner, PhDAdministrative Director of Orthopedic Clinical Service Line & Rehabilitation Services YRMC is excited to announce the promotion of Trudie Milner to Administrative Director of the Orthopedic Clinical Service Line. Trudie joined YRMC in January 2014 as the Director of the Orthopedic Service Line and is responsible for providing strategic oversight of our orthopedic services as well as developing strategies to streamline costs, improve access to care and engage patients through treatment options that span a broader, better coordinated continuum of care. Trudie works collaboratively with our surgeons, inpatient clinical staff, imaging, physical therapy, financial services and other key stakeholders who touch our orthopedic program. Since joining YRMC, Trudie has also assumed responsibility for inpatient rehabilitation services (physical, occupational and speech therapy).

LEADERSHIP WELCOMESPROMOTIONS AND DESIGNATIONS

Over the next 30 days, we will re-align our leadership team to focus our attention and place our resources where patients and providers need us most. These changes will prepare our entire organization for long-term success while remaining true to our mission, vision and values.

The changes in our organizational structure are designed to align our talents and resources in a way that will improve collaboration, minimize barriers and position us for a positive future. While the healthcare environment is currently experiencing vast change, we have the opportunity to minimize “surprises” by planning our future. Our focus is on positioning our greatest resource (our people) where they are needed most.

The objective of our organizational restructure: • Enhance the patient experience and coordination of care• Create efficiencies and minimize duplication of effort• Develop our people and build on their greatest talents• Enhance collaboration and partnerships• Expand outpatient opportunities and further develop

wellness programs

This is OUR hospital – and as we move forward we recognize that we are more than a single hospital – we are a comprehensive community partner focused on meeting the health needs of this region. You are an important part of our team – we ask for your support and engagement as we continue to strive to deliver excellence to every patient, every time. To view the new organizational chart, visit the Intranet and click on Communications.

Improved Trust & Collaboration with PhysiciansObjective: To work collaboratively with community physicians and continue building positive relationships with all medical providers in our community through on-going open dialogue, transparency and expanded care partnerships.

Quality Outcomes FocusObjective: To treat all patients in a timely manner with accurate diagnoses and safe, effective treatments at competitive costs.

Full Patient ExperienceObjective: To provide patients and families with the same level of superior care we would want for our own family members, and with an experience that compels them to recommend YRMC to others.

Integrated Delivery StructureObjective: To develop an organizational structure that proactively supports our transition from a “hospital” to a “health system,” and better positions us for the impact of health reform.

Clinical Integration Objective: To collaborate with physicians and expand opportunities to achieve care that is safe, timely, effective, efficient, equitable, and patient-family focused.

Accelerate Waste Reduction Objective: To evaluate everyday processes and implement efficiencies that result in improved quality, with less effort / resources.

Sustained ProgressObjective: To recognize our past successes as catalysts for our future. To know that progress is never achieved with complacency.

Greatness is not in where we stand, but in what direction we are moving. We must sail sometimes with the wind and sometimes against it –

but sail we must and not drift, nor lie at anchor.– Oliver Wendell Holmes

WHAT we do and WHY we do it has not changed, but our future depends on our ability to change HOW we do it.

OUR VISION (What we Do): YRMC will be recognized as the model regional medical center. We will work collaboratively to evolve the best system of integrated healthcare in our service area.

OUR MISSION (Why we do It): To improve the health and well-being of individuals, families and the communities we serve through excellence, innovation and prudent use of resources.

It is important that we recognize our achievements, all made possible by the collective efforts of employees, physicians and volunteers. As we continue our journey, we must rise with the current and navigate our way to new opportunities. We encourage you to join us as we adjust our sails to better meet the changing needs of our community.

We will explore together how we can best position our hospital and each other, for success in a new era of healthcare. As a valued member of this organization, you and your contributions are vital to the next stage of our journey and our ability to seize the many opportunities ahead. Sincerely,

Camie OvertonInterim President & CEO, YRMC

OUR WAY TO SUCCESS N AV I G A T I N G

Camie Overton

YRMC STRATEGIC IMPERATIVES


Machele Headington, MBAVice President of Strategy In her new role as Vice President of Strategy, Machele will be responsible for the oversight of strategic marketing and business development initiatives, aligning marketing, strategy and innovation to bring an expanded focus on developing and promoting the right services, to the right customer at the right time. She currently serves as the Vice President of Communications and Marketing, where she has enjoyed a 20 plus-year career in public relations and leadership. Machele serves as a board member for various community-based organizations that focus on business and development in Yuma County, including Yuma County Chamber, Yuma Convention and Visitors Bureau, Yuma Community Marketing Group, Southwest Arizona Futures Forum and Arizona Western College Foundation. Born and raised in Yuma, Machele completed her Bachelor’s degree in Business Management with the University of Phoenix and holds an MBA from the New York Institute of Technology/Ellis University.

“Healthcare and Yuma Regional Medical Center have evolved immensely since I began working here in 1990. As a Yuma native, and as someone who is proud to have be born here in our hospital, the one thing I know that hasn’t changed is our commitment to this community. I spend a great deal of time serving on committees that advocate for Yuma and the people who live here. I see this new role as an opportunity to re-engage with our hundreds of community partners. To ensure the long-term future of health for our community, we must be strategic in our thinking and proactive. We are on track to becoming the best place to work, the best place to receive care and the hub of a community that is the best place to live. These are exciting times!”

Shawn Strandberg, MBAVice President of Ambulatory Operations Shawn’s new role as Vice President of Ambulatory Operations is an expansion of his current responsibilities, overseeing the management of all YRMC physician practices and YRMC outpatient services. Shawn holds an MBA from the University of Florida with added graduate level statistics training from Texas A&M, College Station. Prior to entering the healthcare industry, Shawn had a successful career as a U.S. Marine Corps Officer and fighter pilot. Shawn joined YRMC in 2011 as Director of Business Development and was promoted to Administrator of Community Support, overseeing YRMC’s outpatient business operations and focusing on the development of related clinical service lines. In early January 2015, he expanded his current administrative role at YRMC to serve as the Interim Administrator for Professional Services Group (PSG) – focusing on further developing care in an outpatient setting with the physician clinics. “At Yuma Regional Medical Center, success is measured by our ability to deliver excellent care to our patients and families – a personal commitment I’ve also made to our community,” said Shawn. “In an ever-changing healthcare environment, delivering care in an outpatient setting is not only needed, but necessary. I look forward to continued collaborative partnerships with physicians, staff and local healthcare associates as we work together to offer superior care to our Yuma community.”

Justin Farren, MBAAdministrative Director of Strategy and DevelopmentAs the Administrative Director of Strategy and Development, Justin’s role is to maintain a pulse on trends in the industry/market and seek to align YRMC’s strategy and organizational effectiveness to be prepared for the future of healthcare. Justin holds Business and Social Science degrees from Brigham Young University and Minnesota State University. His healthcare career consists of strategy management and consulting positions at Sanford Health, Catholic Health Initiative, GE Healthcare, Intermountain Healthcare, and United Health Group’s Corporate Innovation team. Justin has led process improvement initiatives at all levels and completed an 18-month LEAN Healthcare Certification through the Virginia Mason Institute in Seattle, WA. Justin is passionate about innovation in healthcare delivery and finds great purpose in being a part of the Yuma community with his wife and two young children.

“I feel humbled to be associated with the many groups that have demonstrated what it means to live the mission of YRMC and prepare us for the changes in healthcare,” said Justin. “This includes working with nurses, case managers, leadership, physicians and staff, both clinical and non-clinical, who have set the foundation for improving patient experiences, strategic planning and processes through multiple, hospital-wide initiatives. I am energized to work alongside such high-caliber leaders and staff as we collectively seek to improve the health and well-being of the communities we serve.”


Phil Fitzgerald, RN, MBAAdministrative Director of Clinical Operations As the Administrative Director of Clinical Operation, Phil will oversee the direction and management of the Emergency Department, Med West Observation, Pharmacy, Diagnostic Imaging and Lab – further redefining our culture of process improvement here at YRMC. Born and raised in Yuma, Phil received a Bachelor of Arts with an emphasis in Biology and Physical Education from Eastern New Mexico University. He graduated from Arizona Western College with a degree in Nursing and was one of the first Nurse Externs at YRMC. Since 2000, Phil has held clinical positions throughout YRMC including as a Registered Nurse in the Emergency Department and as a Hospital Resource Supervisor. Phil later received his Masters in Business Administration with an emphasis in Healthcare Administration and worked as the Quality Coordinator in 2008. In 2010 he was hired as the Director of Tower 2 and was then hired as the Administrative Director of Adult Acute Care in 2012. Phil and his wife Jennifer have four children; Kaitlyn, Jacob, Joe and Conor.

“I am extremely excited about transitioning into my new role here at Yuma Regional Medical Center. I believe our organization is at a point where we need to continue examining the flow of our patients during their stay with us – how a patient is brought into our system all the way through their exit. Our Diagnostic Imaging Department, Lab, Pharmacy, Emergency Department and Observation Department play major roles in the success or failure of smooth transitions of care and the flow of our patients. Bringing all the leaders and staff of these areas together, coupled with my ability to engage leaders and staff of the inpatient and critical care areas, positions our organization to do great things. What I am most excited about, is the level of commitment to our patients our leaders and staff have, not only in these departments but hospital and system wide. We have a wealth of talent that we can use to provide the ultimate patient experience.”

Mark Hutsell, MBADirector of Organizational Safety & Disaster Preparedness Since beginning his career nearly 25 years ago, Mark has expanded his expertise to include disaster planning and response, environmental and regulatory compliance, quality and patient safety. In his role as Director of Organizational Safety & Disaster Preparedness, Mark will be responsible for the oversight of emergency preparedness and safety compliance. Mark received his Masters in Healthcare Administration in 2006 from the University of Phoenix. He is a charter member of the Patient Safety Officers Workgroup for the state of Arizona and is board certified in healthcare quality by the National Association for Healthcare Quality. In 2012, Mark became the first in the State of Arizona to become board certified in patient safety through the National Patient Safety Foundation. Mark shares his life with his wife and high school sweetheart of 36 years and two chocolate labradors, Buddy and Sophie. “I am very grateful for the support I have received in making the decision to move back into the role as System Safety Officer. To focus on patient safety, we must maintain the seven elements of the environment of care – Safety, Fire Safety, Hazardous Materials, Utilities, Medical Equipment, Security and Emergency Management – all while maintaining survey readiness. Organizationally, we have recognized that this functions best in a centralized position. I think this kind of introspective analysis says volumes about the commitment our leadership has to patient safety. With more than 20 years of expertise in this role, I can best serve our patients and community through my continued efforts in safety and emergency management. I know we have a great deal of work ahead, but I have no doubt that our staff is equal to the challenge. Stay Safe and Semper Gumby.”


WE CARE

COVERING YUMA COUNTY

HOW OUR COMMUNITY ISMAKING A DIFFERENCE

by the numbers

96

204,187

1,102

1,621,953

1,243

1,862,140

+

+

=

=

YRMC

ARIZONA

Health InsuranceMarketplace enrollments

Health InsuranceMarketplace enrollments

AHCCCS enrollments

AHCCCS enrollments

Total enrollees by YRMC to the Affordable Care Act November

2015-February 2015

Total enrollees in Arizona to the Affordable Care Act as of

February 2015

• From November 15, 2014, through February 15, 2015, more than 204,187 Arizonans enrolled and re-enrolled in health insurance through the Marketplace.

• During the final nine days alone, more than 20,000 Arizonans signed up for health-insurance plans via the federal marketplace.

• The Gallup-Healthways Well-Being Index found that the share of adults without health insurance dropped to its lowest level in seven years in 2014 as Obama’s overhaul took full effect.

• The national average cost for the 2015 benchmark policy under Obamacare - the second-lowest Silver Premium for a 40-year-old - is about $280 a month. While prices are generally better in Arizona, they can vary widely across the state: Yuma is $263.


THE HEALING GARDENAT YUMA REGIONAL MEDICAL CENTER Located between the main hospital and the Intensive Care Unit, the Healing Garden at YRMC was designed in 2004 as a peaceful hideaway where patients, families and employees could enjoy a moment of respite and rejuvenate their spirits.

In 2013, construction began to rejuvenate the Healing Garden and enhance the experience shared by so many. The Foundation of YRMC will share this space to recognize and thank the many donors who support Foundation programs and the local community it serves.

One of the many features in the Healing Garden is a Legacy Wall. This wall serves as a means to honor those who have considered the Foundation of YRMC in their estate plans. The Foundation gratefully acknowledges the essential role our Legacy Donors play in the future of the Foundation.

If you have not done so already, come and enjoy the new Healing Garden.

Friday, April 17, 2015 Morning Shotgun – 7:30 a.m.Afternoon Shotgun – 1:30 p.m. Desert Hills Golf Course To sign up to play or volunteercontact the Foundation of YRMC at 928-336-7045

18TH ANNUALFOUNDATION OF YRMC

GOLF TOURNAMENT


TESTIMONIALS“Coming from Los Angeles, Yuma and the Yuma Regional Medical Center community have been such a great place for me. From day one of my year here I have received love and support from many people I have had the pleasure of meeting. The nurturing and motivation that I have received is unlike anything I have encountered in my professional career and for that I am thankful. The kindness has been unmatched as well. Before I even arrived here, my friends and family were shocked to hear that a company could take such a vested interest in someone and I appreciate that because it is very rare. This organization has challenged me and pushed me to grow in ways I could not have imagined. Thank you for allowing me the opportunity to be a part of this dynamic organization!” Ahmanielle Hall, Community Relations

“The loving, care and concern given to the people of this community is awesome. I have seen so many people in need arrive here to receive concerned care extended towards them, and they have left feeling better and less worried. Many people have expressed to me that they could not have gotten through such a difficult time without YRMC and its great employees and volunteers - myself included. The YRMC employees were there for me at the time of my late husband’s passing, and because of their great support I knew I needed to pay back the community, which is why I decided to become a volunteer. When you give back, there is so much more you receive; it makes me feel happy to be one of YRMC’s volunteers.”

Alice Webb, YRMC Volunteer

Partnering with YRMC in March of 2014 was more than just a decision to add a wellness program to our health insurance package; it was a decision to try and change a culture. As any veteran organization knows, change is difficult. The company has spent the last 64 years relentlessly serving our customers to the best of our ability. It has not been until recently that we began looking inward as to how we can better serve ourselves. There were three major challenges that we identified prior to committing to our wellness program. These challenges were the education, how and on what would we train our staff; the implementation, how do we work in a program that requires daily follow through in a work week that was already too short; and longevity, how could we make this program last.

YRMC seamlessly took care of the first two challenges by offering a comprehensive curriculum that they scheduled, provided the course work, and trained to our staff. YRMC started our program with a wellness fair that provided complete health assessments for over 100 employees. Within three weeks, we had our first humbling experience. Our Operation’s Manager, inarguably the most important cog in our operation’s wheel, was diagnosed with having a severe blockage in one of his arteries. After several weeks of tests and weekend visits to Yuma from Salinas, it was decided that the best course of action would be to place a stent in his artery to alleviate the blockage. It was less than one week of recovery and our number one field man was back stronger and more vigorous than ever. An accidental poster child for a newly installed wellness program, he had no problem sharing his story. The importance and profound effect of the program could not be ignored. The attitudes of our employees towards the wellness program is starting to shift, and with each monthly class, curiosity and application is growing as steady and bountiful as the crops that we are called upon to harvest. Our October class was our most memorable yet, a field trip to a Walmart grocery store. It was at this juncture that I realized how misinformed we were as a whole. The most common items we had been consuming were some of the worst for us. The worst part about it was that everyone thought up until that point they had been shopping healthy! This hands on interactive approach to learning has everyone engaged. In less than a year the wellness program has been able to educate, encourage, and enable our company to provide a healthier lifestyle for themselves and their families.

The YRMC wellness program at The Growers Company is not just changing our culture, it is changing our lives. Trey Rodriguez, Assistant Controller, The Growers Company

2400 South Avenue AYuma, Arizona 85364

For Medical ProfessionalsONCOLOGY SYMPOSIUM

Featuring Nationally-Recognized Oncology Experts

This activity has been submitted to the Arizona Nurses’ Association for approval to award contact hours. The Arizona Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Registration required by April 15, 2015

To register visit: yumaregional.org/symposium or call 928.336.1968

8:00 a.m. - 1:00 p.m. | Registration: $20 includes lunch

Hilton Garden Inn, Pivot Point Conference Center | 310 North Madison Avenue, Yuma

SATURDAY, APRIL 18

The Pulse - March/April

Documents

Transcript of The Pulse - March/April