the presentation.pptx

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JUBAIL University COLLEGE

Department of Mechanical Engineering

Bus 261 Business Communication

Non-Verbal Communication

Faculty : Dr. Solomon

By: Mussa Ramadan , Ahmad Safar , Mohammed

Al-Qunais, and Husam Zaila


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Scientific research on nonverbal communication and behavior was started

in 1872 with the publication of Charles Darwinsbook The Expression of the

Emotions in Man and Animals. In the book, Darwin argued that all

mammals, both humans and animals, showed emotion through facial

expressions.

The emergence of behaviorism in the 1920s paused further research on

nonverbal communication. Behaviorism is defined as the theory of learningthat describes peoplesbehavior as acquired through conditioning.

The study of nonverbal communication began in 1955 by Adam Kendon,

Albert Scheflen, and Ray Birdwhistell. They analyzed a film using an

analytic method called context analysis. Context analysis is the method of

transcribing observed behaviors on to a coding sheet.

Research on nonverbal communication rocketed during the mid-1960s by anumber of psychologists and researchers. Argyle and Dean, for example,

studied the relationship between eye contact and conversational distance.

Ralph V. Exline examined patterns of looking while speaking and looking

while listening.


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Non-verbal communication consists of all the messages other thanwords that are used in communication. In oral communication, thesesymbolic messages are transferred by means of intonation, tone ofvoice, vocally produced noises, body posture, body gestures, facialexpressions or pauses.

A spoken message is always sent on two levels, verbal and non-verbal.

They seem to be trustable because they are mostly unconscious andpart of every-day behavior.


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Nonverbal communication represents two-thirds of allcommunication. Nonverbal communication can portray a messageboth verbally and with the correct body signals.


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Aesthetic communication: occurs through creative expression. Includingmusic, dance, theatre, crafts, art, painting, etc

Physical communication:covers the personal kind of communication, andincludes a smile or frown, wink, touch, smell, salute, gesture, and other

body movements.

Signs: a more mechanical kind of non-verbal communication, whichincludes signals, flags or lights.

Symbols of communication: used for religious or personal statusreasons, as well as to build self-esteem. This includes jewelry, cars,clothing, and other things to communicate social status.


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Physical communication is the most used form of non-verbalcommunication. A person will get a better understanding if he is awareof anothersnon-verbal actions.

Distance

The distance between you and another person will be interpreted acertain way, and the meaning will change according to the culture. It

can mean either an attraction, or can signal intensity.Example :

- Standing side-to-side .

- face-to-face posture.

Other forms of non-verbal communication are facial expressions,gestures, and eye contact. When someone is talking, they noticechanges in facial expressions and respond accordingly.

Example :

- raising your eyebrows.

- Nodding.


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Facial expressions

Body movements and posture

Gestures

Eye contact

Touch

Space

Voice


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Repeat the message your words are saying

Contradict what your words are saying

Be a substitution for your verbal message

Add to the meaning of your message

Accent or make the message stronger, like pounding your fist on atable


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In order to send accurate nonverbal cues, you need to be aware of youremotions and how they influence you. You also need to be able torecognize the emotions of others and the true feelings behind the cuesthey are sending.

Emotional awareness enables you to:

Accurately read other people, including the emotions theyrefeelingand the unspoken messages theyresending.

Create trust in relationships by sending nonverbal signals thatmatch up with your words.

Respond in ways that show others that you understand, notice, andcare.

Know if the relationship is meeting your emotional needs, givingyou the option to either repair the relationship or move on.


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Pay attention to inconsistencies. Nonverbal communication shouldreinforce what is being said. Is the person is saying one thing, and their

body language something else?

Look at nonverbal communication signals as a group.Dont read too

much into a single gesture or nonverbal cue. Consider all of thenonverbal signals you are receiving, from eye contact to tone ofvoice and body language.

Trust your instincts.Dontdismiss your gut feelings. If you get the sense

that someone isntbeing honest or that something isntadding up, you may

be picking up on a mismatch between verbal and nonverbal cues.


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What you communicate through your body language and nonverbal signalsaffects how others see you, how well they like and respect you, and

whether or not they trust you.

Unfortunately, many people send confusing or negative nonverbal signals

without even knowing it. When this happens, both connection and trust are

damaged.

NoddingOK signThumbs-up


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