Unified Communications, Microsoft

Daniel Jonathan ValikProduct Technical Specialist –Unified CommunicationsDaniel.Valik@Microsoft.com

Why Unified Communications?

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Sep

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Man

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Secu

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Inconsistent User Experience

PSTN/VoIP phones

VoiceMail

Web Conference

VideoConference

AudioConference

E-mail & IM

Multiple Directories

Communications Overload | Disparate & Complex Networks | High Costs

What Communications look like today in the workplace

Microsoft’s Vision for Unified Communications

Use the power of software to deliver complete communications - messaging, voice, and video - across the applications and devices that

people use every day.

http://www.microsoft.com/uc

We work in teams

We want to reach other people easy

We don´t want to use 1000 tools and

programs

We have to save costs!

Today it is critical to have the right

information

We want to be mobile with the same

access!

Momentum in Microsoft UC

„…um die Vorgabe des Andritz Group Managements bezüglich Einsparungspotenzialen bei den Reise- und Telefonkosten umzusetzen, wurde das Projekt „Microsoft Office Communications Server 2007 (OCS)“ mit dem Schwerpunkt Audioconferencing und Informations-/Applikationssharing mit Erfolg durchgeführt. Die Andritz AG geht davon aus, dass sich das Projekt aufgrund der Einsparungen innerhalb von 6 Monaten amortisieren wird.“

Alfred Reitmaier April 2009, Senior Manager Network & Communications

Momentum in Microsoft UC

When companies considering UC adoption were asked which vendor first came to mind, more than a third listed Microsoft OCS. Wainhouse Research (quoted in CRM Magazine article

‘Is Microsoft Winning the CRM race?” July 2008, E. Brent Kelly

Microsoft has extended its software approach into voice to provide a comprehensive solution offering with open plug-in interfaces to enable Web developers to develop innovative UC applications.

Which UC Vendor Offers The Best Value Proposition?

January 7, 2009 Elizabeth Herrell (Forrester)

I think it's becoming completely clear that Microsoft is going to perform a long-term role in the unified communications market"

Office Communications Server 'R2' Targets PBXes  (internetnews.com)

February 3, 2009 (R2) Brian Riggs (Current Analysis)

Microsoft is solving enterprise communications problems differently.

Microsoft OCS R2 Hits the Streets (No Jitter)

February  9, 2009 Marty Parker (UniComm Consulting)

Benefit

Pay-back Period

Improved Productivity

Saved Travel Costs

Reduced Time to Complete Projects

Shortened Sales Cycle

Reduced Dial-in Conferencing

Reduced Telephony Charges

Economic Impact of UCThe study shows the following benefits for a 4,000 employee organization over a 3 year period:

Result

2 months

13 min saved/day/employee ($20 million)

23% reduction ($15 million)

10% reduction ($15 million)

20% time saved ($5 million)

50% reduction ($0.6 million)

40% reduction ($1.2 million)

The Total Economic Impact TM of Microsoft Unified Communications Products and Services”, A commissioned study conducted by Forrester Consulting on behalf of Microsoft.

System Integrators

Network

Servers

Software

Devices ISVs

Unified Communications Ecosystem

Aspect celebrates one year anniversary of our global strategic alliance by delivering the UC capabilities to industry leaders such as Quicken Loans and Global Crossing

Microsoft® RoundTable™, renamed the Polycom® CX5000 Unified Conference Station, will be available through Polycom and its extensive channel network

Lenovo ThinkPad X301, T400 and T500 laptops are now optimized for Microsoft Office Communicator 2007

Communications • Instant Messaging• Conferencing• Enterprise Voice

Messaging• E-mail• Calendaring• Unified Messaging

Microsoft Unified Communications

Identity & presence

Streamlined CommunicationOperational Control

Extensible VoIP Foundation

How Companies Are Moving ForwardTomorrow

PBX / IP-PBXAD

Consistent Experience

LCS / OCSExchange

Office System

TodayCommunications Platform

Value-Added Feature Servers

BusinessApps

Smart Unified Clients

Complete software powered voice for all

TOMORROW

Looking Ahead

Optimizing voiceand conferencing

Next generation communications for

mobile workers

“This new release puts Microsoft on a rapid path to deliver voice software that does much more than a network PBX and with much less cost.”Stephen Elop, PresidentMicrosoft Business DivisionOctober 14, 2008

Streamlined CommunicationsClick to communicate in Microsoft OfficeDeliver user-friendly VoIP capabilitiesDeliver Web/Audio/Video ConferencingWork together in real-time from anywhere

Operational ControlCentralize provisioning & simplify managementEnterprise class security and complianceProfessional-grade reliability and scale

Software-powered VoIP FoundationBuild on existing telephony infrastructureDeliver VoIP, Conferencing, IM on AD

More

Next-Generation CollaborationDial-in audio conferencingDesktop sharingPersistent group chat

Enhanced Voice and MobilityAttendant console and delegationCall ‘response group’ workflowSIP Trunking (direct OCS – PBX integration)Mobility and single number reach with OCS Mobile for

additional mobile platforms

R2

Virtual Conference Room ExperiencePersistent panoramic viewActive voice and video switching

Portable and flexibleEasily move devices between roomsRecord and playback complete meetingsUSB for Audio and Video

Devices: Optimized for Office Communications Server

LG-Nortel USB Phone

Polycom CX200 USB Phone

LG-Nortel IP Phone 8540

Polycom CX700 IP Phone

ViTELiX VX-100 ViTELiX VX-200 Duo

Polycom CX400 Cordless Phone

Polycom CX100 Speakerphone

Jabra GN9350 Headset

Jabra GN2000 USB Headset

LG-Nortel Bluetooth Headset

NEC UC USB Phone SamsungSyncMaster 225UW

ASUS S7F Notebook

Investment Protection: Keep existing phones while adding new devices

http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

2006

2007

2008

2009• Optimize for Software + Services• Deliver e-mail archiving solution• Better protect communications• Manage inbox overload

• Microsoft hosted enterprise messaging solution• Centralized, Web-based configuration and admin• Financially backed service level agreements

• Public Folder access in Outlook Web Access• Standby Continuous Replication (SCR)• Additional Exchange ActiveSync Policies

SP1

• Unified Messaging and more efficient collaboration• Outlook experience from desktop to mobile• Performance and scalability optimization

Microsoft Exchange Roadmap

Unified MessagingSingle Inbox for E-mail, Voice Mail, and FaxSpeech-enabled auto attendantVoice Access from any telephone

Anywhere AccessRich UX on the desktop, mobile, and webQuick access to people and resourcesAccess to SharePoint content without a VPN

Mobile Device IntegrationOffice Outlook MobileDevice Policy Enforcement

Morehttp://www.microsoft.com/exchange

Increase operational flexibilityDeployment flexibilityContinuous availabilitySimplify Administration

Streamline communicationsManage Inbox overloadEnhance Unified MessagingAnywhere Access and collaboration

Deliver increased visibility and controlProtect communicationsCompliance and archiving

“14”

Developer platform enhancements

SIP/SIMPLE Infrastructure

OCS 2007 Platform Architecture

Server

Office Communications Server

ServerManaged

API

Client

Unified Communications Client API

OfficeCommunicator

3rd Party Client Apps

3rd Party Client Apps

3rd Party Extensibility

3rd Party Apps

SIP Processing Language and Routing Extensibility

3rd Party Apps

3rd Party Apps

3rd Party Apps

Wave 13 UCMA 2.0

Ooty Signaling

Ooty Media

Ooty Speech

Milan (Workflow)3rd

Party Apps

3rd Party Apps

Middle Tier

*SpeechPlatformServices

AJAXServices

AndControls

WorkflowActivities

Wave 12 UCMA 1.0

DASSAULTSYSTEMES 3DLive

UC Windows Workflow Foun-dation Activities

Visual Studio 2008

Communications Enabled Business Applications

Avoid Unnecessary Costs

End user hard phone devices vs. soft phones

Additional routers, switches and power backup

Additional power to run and cool network gear

Additional VPN equipment for remote workers

Power Over Ethernet switches and cooling costs

Hardware Based IP

Telephony Decision Think differently!

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Questions? Daniel.Valik@Microsoft.com