The Power Of Praise
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Transcript of The Power Of Praise
The Power of Praise
For More Information Contact:
Impact Learning Systems International P.O. Box 14110
San Luis Obispo, CA 93406
Toll Free: 800.545.9003 Voice: 805.781.3283 Fax: 805.545.9075
Email: [email protected]
www.impactlearning.com
© 2010 Impact Learning Systems International www.impactlearning.com 1
The Power of Praise f you’re a manager, trainer, or supervisor, you probably know already that when employees receive
sincere praise on a regular basis, they feel valued and supported by the organization. And when
employees feel valued and supported, they become dedicated to their work and eager to meet the
needs of the organization. They also become more receptive to hearing feedback about what they’re
not doing so well.
In this article, you’ll learn some creative tips for remembering to praise employees on a regular basis.
Additional tips (as well as effective techniques for delivering feedback) can be found in Managing &
Motivating Contact Center Employees (McGraw-Hill, 2002), authored by the Impact Learning Systems
team.
Tips for Remembering to Praise Your Employees Put five coins in the right pocket of your pants, jacket, or dress. Every time you praise someone,
move one coin over to the left pocket. Every morning and every afternoon, try to transfer all five
coins.
Create a reproducible form with an alphabetized list of your employees (or learners) on it and at
the beginning of each work week start with a clean copy. As you go through the week, highlight
or check off each name to indicate that you’ve praised that individual for some aspect of his or
her performance. Try to get through every name by the end of each week.
Every week or two, select some aspect of the team’s work that deserves a pat on the back. Send
an e-mail or a voicemail to the group praising them for their collective success.
Make the first thing and the last thing you do every work day to praise someone for a job well
done.
Regularly review your list of top performers and be sure you praise them too. It’s easy to forget
them when you’re focused on helping struggling employees to improve.
There’s one more thing you should know about praise—It’s good for you! Think about it—don’t you feel
a lot better at the end of the day, end of the week, and end of the year when you’ve spent a good
amount of your time and energy making people feel good about themselves and the work they do?
Frequent praising forces you to look for the good in people. Over time, this can have a powerful and
positive effect on your own psyche.
Should you praise just to praise? Well, yes and no. We’re not suggesting that you make up things to
praise or that you praise employees for minute or trivial activities (for example, remembering to turn in
their time sheets). That would only serve to devalue the praise and make employees suspicious of your
motives. But we do suggest that you get into the habit of giving praise whenever you recognize that
doing so can lift a burden or make someone’s day.
I
© 2010 Impact Learning Systems International www.impactlearning.com 2
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Order a copy of our 296-page book, Managing & Motivating Contact Center Employees
for even more tips improving morale and motivation.
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call center topics and upcoming events.