The Power of Engagement

Engagement Engagement Engagement Engagement The New metrics of PERFORMANCEThe New metrics of PERFORMANCE

Engagement is all about Involvement Engagement is all about Involvement

and Commitmentand Commitment

PeoplePeople

OrganizationsOrganizations

GoodGood EmployeesEmployees

I am sure all of us will agree that we all are not I am sure all of us will agree that we all are not

only only GOODGOOD BUT BUT EXCELELENT EXCELELENT peoplepeople

We love to prefix all possibleWe love to prefix all possible

ADJECTIVES to our ADJECTIVES to our

We love to prefix all possibleWe love to prefix all possible

ADJECTIVES to our ADJECTIVES to our ADJECTIVES to our ADJECTIVES to our

Names…Names…

ADJECTIVES to our ADJECTIVES to our

Names…Names…

The The question?question?The The question?question?

Is it our definition of Is it our definition of

GOOD that matters?GOOD that matters?

Is it our definition of Is it our definition of

GOOD that matters?GOOD that matters?GOOD that matters?GOOD that matters?GOOD that matters?GOOD that matters?

Is it Organization’s Is it Organization’s

definition of GOOD that definition of GOOD that

Is it Organization’s Is it Organization’s

definition of GOOD that definition of GOOD that definition of GOOD that definition of GOOD that

matters?matters?

definition of GOOD that definition of GOOD that

matters?matters?

OUTSIDEOUTSIDE

INNINN

OUTSIDEOUTSIDE

INNINN

Definition of GOODDefinition of GOODDefinition of GOODDefinition of GOOD

Are you DependableAre you Dependable??CanCan Do Types..Do Types..NOTNOTCanCan Do Types..Do Types..NOTNOT

WillWill Do TypesDo Types

Are you GOOD Are you GOOD at at

Communication ?Communication ?Ability to Express Ability to Express clearlyclearlyComposure of thoughtComposure of thought

Are you a GOOD ListenerAre you a GOOD Listener??Follow instructions andFollow instructions and

LeadLead

Are you best suited for the Job?Are you best suited for the Job?

Your CapabilitiesYour Capabilities

Do you have the PersonalityDo you have the Personality??AppearanceAppearance

How good is your Body How good is your Body

Language?Language?Language?Language?Postures and GesturesPostures and Gestures

How good is your Mannerism?How good is your Mannerism?EtiquettesEtiquettes

Your JOB related awarenessYour JOB related awareness??KnowledgeKnowledge

Your JOB related awarenessYour JOB related awareness??TheoreticalTheoretical

Your JOB related awarenessYour JOB related awareness??Perfect blend of Theory & ApplicationPerfect blend of Theory & Application

How How well you are groundedwell you are grounded??How How well you are groundedwell you are grounded??Morally and SociallyMorally and Socially

How IMPORTANT is your How IMPORTANT is your How IMPORTANT is your How IMPORTANT is your

CAREERCAREER??

If you focus on If you focus on RESULT, RESULT,

you will never Changeyou will never Changeyou will never Changeyou will never Change

If you focus on If you focus on CHANGE, CHANGE,

you will get resultyou will get result

GOOD jobs..GOOD jobs..

BADBAD....

REASONS REASONS

Perfect MISMATCHPerfect MISMATCH

WeakWeak CommunicationCommunicationComposure of thoughtsComposure of thoughts

ClarityClarity ofof ExpressionExpression

PoorPoor LISTENINGLISTENING habitshabits“Running tapes in head”“Running tapes in head”

LackLack ofof JobJob AwarenessAwareness

LackLack ofof ApplicationApplicationI am too se.... for this jobI am too se.... for this job

LackLack ofof ExposureExposure

Above ALLAbove ALL

When companies hire,When companies hire,

Language andLanguage and

Communication skills are basics...Communication skills are basics...

What matters the mostWhat matters the mostWhat matters the mostWhat matters the most

Is OUR Is OUR ATTITUDEATTITUDE

The majority of employers find itThe majority of employers find it

difficult to assess candidates’ difficult to assess candidates’ SOFT SKILLSSOFT SKILLS

therefore find it most difficulttherefore find it most difficult

to select candidatesto select candidatesto select candidatesto select candidates-- with appropriate skills,with appropriate skills,

-- ability to multiability to multi--tasktask

-- and right level ofand right level of

commitment to the jobcommitment to the job

Hiring Mistakes…Hiring Mistakes…Hiring Mistakes…Hiring Mistakes…

People often get selected People often get selected simply because simply because

they click in the interview. they click in the interview. they click in the interview. they click in the interview.

People most of the time get selected People most of the time get selected

because of references (obligations)because of references (obligations)because of references (obligations)because of references (obligations)

HARDHARD to say NOto say NO

People often get selected who share some People often get selected who share some

common background common background –– School, College or School, College or

Training Training Training Training

HomogenousHomogenous

Like minded peopleLike minded people

Most IMPORTANTLY recruiters Most IMPORTANTLY recruiters

Tend to select people who are under some Tend to select people who are under some Tend to select people who are under some Tend to select people who are under some

obligation and assume they will never obligation and assume they will never

Be Be THREATTHREAT to their Job or Positionto their Job or Position

WEAK CANDIDATUREWEAK CANDIDATURE

AA

AAAA

AttitudeAttitude Aptitude Aptitude

AptitudeAptitudeAptitudeAptitude

AttitudeAttitude

??

AttitudeAttitude

??

Bad attitudes Bad attitudes that isn’tthat isn’t

in line with thein line with thein line with thein line with the

company culturecompany culture

leads to highleads to high

turnover.turnover.

Low morale Low morale –– Lack EnthusiasmLack Enthusiasm

Funky productivityFunky productivity

Low morale Low morale –– Lack EnthusiasmLack Enthusiasm

Funky productivityFunky productivityFunky productivityFunky productivityHigh expectationsHigh expectations

Low performance Low performance

Funky productivityFunky productivityHigh expectationsHigh expectations

Low performance Low performance

Bad Attitudes Bad Attitudes Bad Attitudes Bad Attitudes

STAR STAR

PERFORMERPERFORMERAbility to do the workAbility to do the work

OpenOpen-- mindedminded

Learn & Teach Learn & Teach

CONSISTENTLY CONSISTENTLY

COMPETENTCOMPETENTAbility to do the workAbility to do the work

Behaviour support Behaviour support

Work & peopleWork & people

TRAIN & DEVELOPTRAIN & DEVELOPBuild their skillsBuild their skills

AP

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GOOD FitGOOD Fit

ATTITUDEATTITUDE

TALENTED TERRORTALENTED TERRORCan do the workCan do the work

Close minded Close minded

Believes to know Believes to know

everythingeverything

UP or OUTUP or OUT

Needs to Improve Needs to Improve

PERFORMANCE PERFORMANCE

ATTITUDEATTITUDE

INCONSISTENTLYINCONSISTENTLY

COMPETENTCOMPETENT

Needs supervisionNeeds supervision

Alienate behaviourAlienate behaviour

INCONSISTENTLYINCONSISTENTLY

COMPETENTCOMPETENT

Needs supervisionNeeds supervision

Alienate behaviourAlienate behaviour

AP

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POOR FitPOOR Fit

ATTITUDEATTITUDE

APTITUDEAPTITUDE

The Right fit... The Right fit...

BehaviourBehaviourSkillsSkills

The Right fit.. The Right fit..

KnowledgeKnowledge

Has sufficient Has sufficient

relevant understandingrelevant understanding

combination of combination of

KKnowledge, nowledge, SSkills and kills and

BBehavioursehavioursBBehavioursehaviours

QUALITIESQUALITIES

The Right / Perfect fit..The Right / Perfect fit..1.1. AccountabilityAccountability

2.2. Good Listener & Thinker Good Listener & Thinker

3.3. Has sense of GRATITUDEHas sense of GRATITUDE

4.4. CommitmentCommitment4.4. CommitmentCommitment

5.5. Communicate clearly & preciselyCommunicate clearly & precisely

6.6. Responsibly work in TEAMResponsibly work in TEAM

7.7. Honest, Sincere....Honest, Sincere....

8.8. SkilfulSkilful

But ... most of us have a common But ... most of us have a common

career concern.... career concern....

We have our expectation from the We have our expectation from the

Organization? Organization?

What is your What is your

definition of definition of

REWARDING REWARDING

CAREER?CAREER?

Stable Career path Stable Career path

JOBJOB

SECURITYSECURITY

HEAVY HEAVY

INCREMENTSINCREMENTS


MAXIMUMMAXIMUM

BENEFITSBENEFITS

LESSLESS

ACCOUNTABLITY ACCOUNTABLITY


MINIMUMMINIMUM

WORKLOADWORKLOAD

MAXIMUMMAXIMUM

RECOGNITION RECOGNITION


LIFELIFE WORKWORK

BALANCEBALANCE

CAREERCAREER

ENHANCEMENTENHANCEMENT

OPPORTUNITIES OPPORTUNITIES

Stable Career path Stable Career path –– more personalized definition goes here...more personalized definition goes here...

??

? ?

Stable career paths are Stable career paths are DISAPPEARINGDISAPPEARING. .

Stability is precursor to Stability is precursor to DEATHDEATHStability is precursor to Stability is precursor to DEATHDEATH

Every Organization gets its identity Every Organization gets its identity

from individuals working for it.from individuals working for it.

Every Organization gets its identity Every Organization gets its identity

from individuals working for it.from individuals working for it.

Organization’s definition of SUCCESSOrganization’s definition of SUCCESS

Business Goals, Values & StrategyBusiness Goals, Values & Strategy

Organization’s definition of SUCCESSOrganization’s definition of SUCCESS

Business Goals, Values & StrategyBusiness Goals, Values & Strategy

Individual’s definition of SUCCESSIndividual’s definition of SUCCESSPromotion, Reward, Recognition & Vacation..???Promotion, Reward, Recognition & Vacation..???

Individual’s definition of SUCCESSIndividual’s definition of SUCCESSPromotion, Reward, Recognition & Vacation..???Promotion, Reward, Recognition & Vacation..???

Definition of SUCCESS varies Definition of SUCCESS varies Definition of SUCCESS varies Definition of SUCCESS varies

Every Every IndividualIndividual tends to work for their tends to work for their

MAXIMUM Satisfaction MAXIMUM Satisfaction

Every Every IndividualIndividual tends to work for their tends to work for their

MAXIMUM Satisfaction MAXIMUM Satisfaction

Individuals represents all 3 levels of Individuals represents all 3 levels of

ManagementManagement

Individuals represents all 3 levels of Individuals represents all 3 levels of

ManagementManagement

Organization is pursuing its definition Organization is pursuing its definition

of SUCCESSof SUCCESS

Individuals are pursuing their definition Individuals are pursuing their definition

of SUCCESSof SUCCESS

Organization and IndividualsOrganization and Individuals

Intercept each other every dayIntercept each other every day

At point called..At point called..

JOBJOBJOBJOB

Organization expects Organization expects

MAXIMUM CONTRIBUTIONMAXIMUM CONTRIBUTION

Individual expects Individual expects

MAXIMUM SATISFACTIONMAXIMUM SATISFACTION

Organization expects Organization expects


ENGAGEMENTENGAGEMENT

Individual expects Individual expects

MAXIMUM SATISFACTION MAXIMUM SATISFACTION


REASONABLEREASONABLE

CONTRIBUTIONCONTRIBUTION

MAXIMUM MAXIMUM

SATISFACTIONSATISFACTION

MA

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SA

TIS

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NM

AX

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AT

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ION MAXIMUM MAXIMUM


MAXIMUM MAXIMUM


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SA

TIS

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M S

AT

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MINIMUMMINIMUM


MINIMUM MINIMUM


MAXIMUM MAXIMUM


MINIMUM MINIMUM


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Engagement should be a DAILY PriorityEngagement should be a DAILY Priority

ManagersManagersExecutivesExecutives

IndividualsIndividuals

ExecutivesExecutives

ACTACTAA –– Assess Assess –– Goals, aspirations Goals, aspirations –– success def.success def.

C C –– Communicate Communicate –– share with Mgrs.share with Mgrs.

TT –– Take Action Take Action –– find the way aheadfind the way ahead

IndividualsIndividuals

TT –– Take Action Take Action –– find the way aheadfind the way ahead

ManagersManagers CARE CARE C C –– Coach Coach C C –– Coach Coach

AA –– Align Align

RR –– RecognizeRecognize

EE -- EngageEngage


CASECASECC –– CommunityCommunity ExecutivesExecutivesCC –– CommunityCommunity

A A -- AuthenticityAuthenticity

SS –– SignificanceSignificance

EE -- ExcitementExcitement


VOLUNTEERVOLUNTEER to work in to work in TEAMSTEAMS

Individuals Individuals

ManagersManagers


FAIRFAIR Resource Resource ALLOCATIONALLOCATION & & UTILIZATIONUTILIZATION

ExecutivesExecutivesExecutivesExecutives


Foster Sense of Foster Sense of COMMUNITYCOMMUNITY in the Org.in the Org.

HELP!HELP!


ManagersManagers

Individuals Individuals

HELP!HELP!

Make Make HELPINGHELPING as the norm.as the norm.

Collaborative Collaborative GENEROSITY!GENEROSITY!

Culture of HELPING! Culture of HELPING!

HELPING BehaviourHELPING Behaviour

Why HELPING is so Why HELPING is so DIFFICULT!DIFFICULT!

Helpfulness doesn’t arise Helpfulness doesn’t arise

automatically among peopleautomatically among people

People in Social Groups experience People in Social Groups experience

conflicting Impulsesconflicting Impulses

A potential HELPER is often inclined toA potential HELPER is often inclined to

COMPETECOMPETE

A potential HELP seeker often takes A potential HELP seeker often takes

PRIDEPRIDE in doing alonein doing alone

A potential HELP SEEKER often A potential HELP SEEKER often

DISTRUST DISTRUST the potential HELPERthe potential HELPER

HESITATIONHESITATION –– Norm of ReciprocityNorm of Reciprocity

HESITATIONHESITATION –– Norm of IncapabilityNorm of Incapability

BEST HELPERS = GREATEST EXPERTISEBEST HELPERS = GREATEST EXPERTISE

ATTITUDEATTITUDE

TRUST and ACCESSIBILITYTRUST and ACCESSIBILITY

Supersedes the Supersedes the Supersedes the Supersedes the

COMPETENCECOMPETENCE


Professional with HIGH level of CommitmentProfessional with HIGH level of Commitment

Perfect Balancing Perfect Balancing

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WORK LIFE WORK LIFE

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NEGOTIATIONNEGOTIATION

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1111

WORK LIFE BALANCEWORK LIFE BALANCE

High Paying Job High Paying Job

Not only You but Not only You but

Want your type of DREAM JOBWant your type of DREAM JOB

For anything DESIRABLEFor anything DESIRABLE

There is There is

COMPETETION!COMPETETION!

The only way toThe only way to

EARN your DREAM JOBEARN your DREAM JOB

Get Get FULL ENGAGEMENTFULL ENGAGEMENT

Show Show ENTHUSIASMENTHUSIASM

FULL ENGAGEMENTFULL ENGAGEMENT

Is a place where Organization and Individual Is a place where Organization and Individual

EXPECTATIONS MEET EXPECTATIONS MEET

Competitive AdvantageCompetitive Advantage

Combination of Combination of

1.1. Our AssetsOur Assets

2.2. AspirationsAspirations2.2. AspirationsAspirations

3.3. Expectations Expectations

Our ASSETS Our ASSETS Our ASSETS Our ASSETS

KNOWLEDGEKNOWLEDGE

AwarenessAwareness

Appearance Appearance

ConfidenceConfidence

PersonalityPersonality

Gestures & posturesGestures & postures

Our ASPIRATION Our ASPIRATION Our ASPIRATION Our ASPIRATION

EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS

Market Realities.Market Realities.Market Realities.Market Realities.

EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS EXPECTATIIONS

ACTUALS ACTUALS ACTUALS ACTUALS

REMEMBER REMEMBER

It is all a matter of It is all a matter of

GIVE and TAKEGIVE and TAKE

REMEMBER REMEMBER

It is all a matter of It is all a matter of

GIVE and TAKEGIVE and TAKE

The best career allows you to pursue The best career allows you to pursue

Worthy Worthy ASPIRATIONSASPIRATIONS, using your , using your ASSETSASSETS

While navigating the While navigating the MARKET REALITIESMARKET REALITIES

Realize your TRUE potentialRealize your TRUE potential

Who Says...?Who Says...?SELF AWARENESS SELF AWARENESS –– Not what other say…Not what other say…

ACCEPT your WEAKNESSES ACCEPT your WEAKNESSES

DO NOTDO NOT

DEFEND / DEFEND / PRETENDPRETEND

VOLUNTEER VOLUNTEER -- HELP OTHERSHELP OTHERS

This way you learn to understand This way you learn to understand

Other people’s Other people’s NEEDSNEEDS

HELP and HELP and

GROW!GROW!

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That's OBVIOUS!That's OBVIOUS!

NEGOTIATION NEGOTIATION

is a SERIOUS Issueis a SERIOUS Issueis a SERIOUS Issueis a SERIOUS Issue

NEGOTIATE with PURPOSENEGOTIATE with PURPOSE

Every JOB boils to negotiating with PEOPLEEvery JOB boils to negotiating with PEOPLE

PEOPLE controlPEOPLE controlRESOURCES , OPPORTUNITIES & INFORMATIONRESOURCES , OPPORTUNITIES & INFORMATION

OPPORTUNITIES are OPPORTUNITIES are

attached to attached to PEOPLEPEOPLE

If you’re looking for If you’re looking for

looking for a PERSONlooking for a PERSON

If you’re looking for If you’re looking for

OPPORTUNITIES, you’re really OPPORTUNITIES, you’re really

looking for a PERSONlooking for a PERSON

BUT REMEMBER!BUT REMEMBER!

The PEOPLE you spend time will SHAPEThe PEOPLE you spend time will SHAPE

WHO you are and WHO you will BECOMEWHO you are and WHO you will BECOME

CHANGE yourself by hanging CHANGE yourself by hanging

with PEOPLE who are alreadywith PEOPLE who are already

THE WAY YOU WANT TO BE!THE WAY YOU WANT TO BE!

Meet New PEOPLE Meet New PEOPLE

Via PEOPLE YOU ALREADY KNOWVia PEOPLE YOU ALREADY KNOWCIRCLE OF INFLUENCECIRCLE OF INFLUENCE


MOVE MOVE –– WALK AROUNDWALK AROUND


DISCUSS DISCUSS -- Talk about ..Talk about ..

Start the CONVERSATIONStart the CONVERSATION

POSSIBLYPOSSIBLYIt’s very likely thatIt’s very likely that

SOMEONE YOUSOMEONE YOU

ALREADY KNOWALREADY KNOWALREADY KNOWALREADY KNOW

Knows someoneKnows someone

Who could beWho could be

GREAT HELPGREAT HELP

To You!To You!

Of Extending HELP!Of Extending HELP!

3333

Manage RISKManage RISK

Afraid Afraid

RISK of FAILURE RISK of FAILURE

To know the best plan To know the best plan

You have to... You have to...

LEARN by DOING! LEARN by DOING!

NOT by PASSING to OTHERS NOT by PASSING to OTHERS

Take the INITIATIVETake the INITIATIVE

DON’T WAIT for Instructions! DON’T WAIT for Instructions!

Not sure .... What to do? Not sure .... What to do?

Spend some time! Spend some time!

CURIOUSCURIOUSOther person JOB is a better thanOther person JOB is a better than

what you are currently doing?what you are currently doing?

The other side of grass is always GREENThe other side of grass is always GREEN

FOCUS ON YOUR WORK FOCUS ON YOUR WORK –– Don’t be suggestiveDon’t be suggestive

VOLUNTEER VOLUNTEER -- CAN I BE OF ANY HELP TO YOUCAN I BE OF ANY HELP TO YOU

STRATEGY OF EXTENDING HELPSTRATEGY OF EXTENDING HELP

HELP others achieve their TRUE POTENTIALHELP others achieve their TRUE POTENTIAL

DO SOMETHING..DO SOMETHING..

ACTIONACTION help us help us DiscoverDiscover where we want to where we want to GoGo

and also how to and also how to GETGET therethere

MOST SUCCESSFUL PROFESSIONALSMOST SUCCESSFUL PROFESSIONALS

Knows how & when to take INTELLIGENT RISKSKnows how & when to take INTELLIGENT RISKS

Most of us assume that we Most of us assume that we

can get career stability by can get career stability by can get career stability by can get career stability by

MINIMIZING RISKMINIMIZING RISK

Stability is precursor to Stability is precursor to DEATHDEATHStability is precursor to Stability is precursor to DEATHDEATH

Stable career paths are Stable career paths are DISAPPEARINGDISAPPEARING. .

PLAYING SAFE PLAYING SAFE is one of the is one of the

RISKIESTRISKIEST thing one can dothing one can doRISKIESTRISKIEST thing one can dothing one can do

DO NOT AVOID RISK,DO NOT AVOID RISK,

TAKE INTELLIGENT RISKSTAKE INTELLIGENT RISKS

Always Focus on Always Focus on LEARNINGLEARNING

NOTNOT

Position, Power and ComfortPosition, Power and ComfortPosition, Power and ComfortPosition, Power and Comfort

Do not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENT

Just because you keep hearing what others Just because you keep hearing what others

have to say…….have to say…….

Do not DISMISS a ASSIGNEMENTDo not DISMISS a ASSIGNEMENT

Just because you keep hearing what others Just because you keep hearing what others

have to say…….have to say…….

ALL are Actions are with ALL are Actions are with

PREDEFINED INTENTIONSPREDEFINED INTENTIONS

ALL are Actions are with ALL are Actions are with

PREDEFINED INTENTIONSPREDEFINED INTENTIONS

LosingLosing Extra time Extra time LosingLosing Extra time Extra time

Losing Losing Extra MoneyExtra Money

Working HardWorking Hard

Some Some discomfort discomfort –– work life adj.work life adj.

IT IS A RISK ONE SHOULD BE WILLING TO TAKEIT IS A RISK ONE SHOULD BE WILLING TO TAKE

((Intelligent RiskIntelligent Risk))

The BEST OPPORTUNITIES are the onesThe BEST OPPORTUNITIES are the ones

with the MOST QUESTION MARKSwith the MOST QUESTION MARKS

The BEST OPPORTUNITIES are the onesThe BEST OPPORTUNITIES are the ones

with the MOST QUESTION MARKSwith the MOST QUESTION MARKS

Most of us AVOID ALTOGETHERMost of us AVOID ALTOGETHER

when in doubtwhen in doubt

Most of us AVOID ALTOGETHERMost of us AVOID ALTOGETHER

when in doubtwhen in doubt

Take INTELLIGENT RISKSTake INTELLIGENT RISKS

SEEK for OPPORTUNITIES other MISSSEEK for OPPORTUNITIES other MISS

Take INTELLIGENT RISKSTake INTELLIGENT RISKS

SEEK for OPPORTUNITIES other MISSSEEK for OPPORTUNITIES other MISS

Volunteer to participate & LEADVolunteer to participate & LEADVolunteer to participate & LEADVolunteer to participate & LEAD

We all areWe all are

WIPWIP

WORK IN PROGRESSWORK IN PROGRESSWORK IN PROGRESSWORK IN PROGRESS

Each Each Each Each Day Day Day Day

Presents an Presents an Presents an Presents an

pportunitypportunitypportunitypportunitytotototo

pportunitypportunitypportunitypportunitytotototo

LEARN MORELEARN MORELEARN MORELEARN MOREDO MOREDO MOREDO MOREDO MORE

BE MOREBE MOREBE MOREBE MORE

Every day is EXAM DAY at workplaceEvery day is EXAM DAY at workplaceEvery day is EXAM DAY at workplaceEvery day is EXAM DAY at workplace

If you’re Not GROWING,If you’re Not GROWING,If you’re Not GROWING,If you’re Not GROWING,

You’re CONTRACTINGYou’re CONTRACTING

If you’re not moving FORWARDIf you’re not moving FORWARD

You’re moving BACKWARDYou’re moving BACKWARD

If you’re not moving FORWARDIf you’re not moving FORWARD

You’re moving BACKWARDYou’re moving BACKWARD

WORK LIFE WORK LIFE

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Thank You Thank You

The Power of Engagement

Career

Transcript of The Power of Engagement