The Performance of Water and Wastewater · Key Performance Indicators and Calculation Methods KPI...

The Performance of Water and Wastewater Service Providers in Palestine

Summary of 2015 - 2016

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Key Performance Indicators and Calculation Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Abu Dis Cooperative Society for Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Al ‘Eizariya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Al ‘Auja Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Anabta Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Arraba Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

As Sawahira Ash Sharqiya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Attil Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Azzun Municipality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Bani Nai'm Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Beit Ummar Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Beituniya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Biddya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Deir al Ghusun Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Dura Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Halhul Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hebron Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Illar Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Jenin Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Jericho Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Jerusalem Water Undertaking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Joint Service Council for Planning & Development - South East Nablus District . . . . . . 27

Kafr Ra'I Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mythaloun Joint Service Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Nablus Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

North West Jenin Service Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Northwest Jerusalem Joint Service Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Qabatiya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Qalqiliya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Sa'ir Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Salfit Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Tarqumiya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents

Tubas Joint Service Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Tulkarm Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Tuqu' Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Wadi Al-Far'a Village Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Water Supply & Sewerage Authority of Bethlehem, Beit Jala and Beit Sahour . . . . . . . . 42

West Bank Water Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Ya'bad Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Yatta Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Za'tara Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Abasan al Jadidah Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Abasan al Kabira Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Al Bureij Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Al Fukhkhari Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Al Maghazi Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Al Mughraqa Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Al Musaddar Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Al Qarara Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

An Naser Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

An Nuseirat Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Ash Shuka Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Az Zahra Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Az Zawayda Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Bani Suheila Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Beit Hanun Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Beit Lahiya Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Coastal Municipalities Water Utility - Rafah . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Deir Al Balah Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Gaza Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Jabalya An Nazleh Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Khan Yunis Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Khuza'a Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Umm An Naser Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Wadi as Salqa Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Wadi Gaza Municipality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

44

The objective of the Water Sector Regulatory Council existence as stated in the Decree No. (14) for the year 2014 on water, is to ensure the quality and efficiency of water and wastewater services provided to consumers in Palestine at reasonable prices through monitoring all related operations including production, transportation, distribution, consumption and wastewater management. For this to be achieved we need multiple forms of monitoring which we consider this summary is one of them. The council provided additional monitoring tool through comparing the performance of each service provider with its performance in the previous years, as a self-assessment tool and an additional planning tool, hoping to achieve the objectives of both the service providers and the council. Noting that this comparison was used by many regulators around the world, as a tool for strategic planning, a navigator for future work plans and to offer service providers a performance self-assessment.

The base of evaluating the service is the values of the desired performance indicators set by the Palestinian Water Authority (PWA) in its strategic plan for the year 2022. It should be noted that some people might compare between all service providers through some or all indicators, and this is not necessary at the meantime, because the requirements of improving the performance for any indicator differs greatly depending on the size of the service area, availability of water supplies, financial and human potentials, and geographical and political conditions surrounding the service providers. We believe that the desired advantage of this comparison is for the service providers at the first place, and for the council, PWA, ministries, donors and institutions involved in water sector.

Meantime, and as the Council is preparing to launch a database for water and wastewater service providers by the end of year 2017, self-comparison and comparisons with other providers (locally and internationally), will be available for all service providers, hoping it will motivate them to compete for the best.

The comprehensiveness of the Report:

This report provides a comparison of service providers performance in the years 2014, 2015, 2016 including self-comparison for 65 service providers in Palestine (39 in the West Bank and 25 in Gaza Strip, in addition to the only bulk water service provider "West Bank Water Department") in terms of the basic information for 2016 and based on a set of indicators that covers financial, technical, and quality of service aspects. The general attitude of the council is to include all service providers, in order to release the report annually with self- comparisons and national comparison, taking into consideration the differences mentioned earlier between service providers, and the possibility to make comparisons with service providers outside Palestine in a later stage. At the same time, the council seeks to make comparisons in the future with national targets and local ones within the service providers (for the differences mentioned above).

Note:

This report was not prepared as a detailed audit report, but a report to mainly analyze the performance indicators data that service providers agreed on submitting and reviewing. Mentioning that the process of collecting data, verifying it and completing the incomplete data, was conducted through field visits, emails, and phone calls. Then data was matched with reliable data we could attain. Therefore, even if variation was found in some figures compared to previous years, it does not affect the accuracy of the data nor the accuracy of the performance monitoring indicators. In fact, it’s a step in the right direction towards improving the quality of data available submitted by service providers.

Introduction

5

Key Performance Indicators and Calculation Methods

KPI Method of Calculation Unit Average daily per capita water consumption for domestic use

Domestic billed water sales (m3) during the assessment period * 1000 / number of days * total number of served population l/c/d

Average daily total per capita wa-ter consumption (Domestic, Indus-trial, Commercial, Touristic)

Total billed water sales (m3) during the assessment period * 1000/ num-ber of days * total number of served population l/c/d

Non-revenue water by volume (NRW)

100% - (Total billed quantity (m3) during the assessment period / (Total supplied water during assessment period ± difference in stored quan-tities in utility reservoirs) * 100%)

%

Non-revenue water per km of net-work per year

Total non-revenue water during the assessment period (m3) / Network length (km) (m3)

Non-revenue water per connec-tion per day

Total non-revenue water (m3) during the assessment period * 1000 / number of days * total number of served connections l/ con/d

Wastewater Service CoveragePopulation connected to the sewer systems managed by the water ser-vice provider / total population served by the water service provider * 100% at the reference date

%

Personnel costs per (m3) of water sold Personnel cost / Total sales (m3) NIS

Water purchase costs per (m3) of water sold Water purchase costs at purchase point / Total sales (m3) NIS

Energy costs per (m3) of water sold Energy costs / Total sales (m3) NIS

Collection efficiency – water ser-vice

Water fees collections during the year / total annual water and waste-water billed sales (NIS) ×100% %

Collection efficiency – wastewater service

Wastewater fees collections during the year / total annual wastewater billed sales (NIS) ×100% %

Working ratio (Efficiency Ratio) – for water service

Operation & Maintenance (O&M) and administrative costs (excluding depreciation) / Operating revenues from water No.

Operating costs per (m3) of waste-water

Operation & Maintenance (O&M) and administrative costs (excluding depreciation) of wastewater systems/ Total wastewater collected (m3) NIS

Water samples (taken from net-work including mains) containing free chlorine residual (RC)

Number of Samples (taken from network) containing free chlorine re-sidual / Total number of tested samples for this purpose *100% %

Water samples (taken at source) free from total coliform contami-nation

Number of tested water samples (taken at source) free from total coli-form contamination /Total number of tested samples for this purpose × 100%

%

Water samples (taken at source) free from fecal coliform contami-nation

Number of tested water samples (taken at source) free from fecal coli-form contamination /Total number of tested samples for this purpose × 100%

%

Water samples (taken from net-work including mains) free from total coliform contamination

Number of tested water samples (taken from network including mains) free from total coliform contamination /Total number of tested sam-ples for this purpose × 100%

%

Water samples (taken from net-work including mains) free from fecal coliform contamination

Number of tested water samples (taken from network including mains) free from fecal coliform contamination /Total number of tested sam-ples for this purpose × 100%

%

Microbiological tests carried outNumber of microbiological tests carried out during the assessment period / number of microbiological tests required by applicable stan-dards or legislation during the assessment period x 100

%

Water samples saken at source sree from Nitrate sontamination

Number of tested water samples (taken at source) free from Nitrate contamination /Total number of tested samples for this purpose × 100%

%

Staff productivity index (SPI) per 1000 customers

Total number of working staff / (number of active water subscrib-ers)/1000 customers No.

66

West Bank

7

Water & Wastewater Data

Abu Dis Cooperative Society for WaterWater & Wastewater Department Data 2015-2016

2016UnitBasic Info

30,000 No. Served Population

2,812 Connection Active Connections

0.62MCMAvailable Water Resources

14EmployeeNo. of Staff

36KmNetwork Length

Change20162015UnitTechnical Indicators

3727l/c/dAverage daily per capita water consumption

4356l/c/dAverage daily per capita water consumption -All types

2517%Non-Revenue Water by volume

4,372 3,567 (m3) Non-revenue water in (m3) per km in the network per year

153101l/c/dNon-revenue water per connection per day

NANA%Wastewater Coverage

Change20162015UnitFinancial Indicators

1.55 1.04 NISPersonnel Cost per (m3) of water sold

3.30 3.67 NISWater Purchase cost per (m3) of water sold

0.01 0.01 NISEnergy costs per (m3) of water sold

34 31 %Collection Efficiency - water service

NA NA %Collection Efficiency - wastewater service

1.10 1.01 No.Working ratio (Efficiency Ratio) - water service

NA NA NISOperating Costs per (m3) of Wastewater

Change20162015UnitQuality Indicators

--%Water samples (taken from network including mains) containing free chlorine residual (RC)

--%Water samples (taken at source) free from total coliform contamination

--%Water samples (taken at source) free from fecal coliform contamination

8897%Water samples (taken from network including mains) free from total coliform contamination

9498%Water samples (taken from network including mains) free from fecal coliform contamination

4693%Microbiological tests carried out

--%Water Samples (taken at the sources) free from Nitrate contamination

Change20162015UnitOther Indicators

5.004.40No.Staff Productivity Index -Water Service

Improvement in Indicator Value Decline in Indicator Value No Change in Indicator Value

88

Al ‘Eizariya MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





49KmNetwork Length







1NA%Wastewater Coverage






0NA%Collection Efficiency - wastewater service


-NANISOperating Costs per (m3) of Wastewater



100100%Water samples (taken at source) free from total coliform contamination

100100%Water samples (taken at source) free from fecal coliform contamination




100100%Water Samples (taken at the sources) free from Nitrate contamination




9


Al ‘Auja MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info


800 Connection Active Connections



28KmNetwork Length


--l/c/dAverage daily per capita water consumption




1,345 764l/c/dNon-revenue water per connection per day







NANA%Collection Efficiency - wastewater service


NANANISOperating Costs per (m3) of Wastewater





--%Water samples (taken from network including mains) free from total coliform contamination

--%Water samples (taken from network including mains) free from fecal coliform contamination

--%Microbiological tests carried out



**No.Staff Productivity Index -Water Service

This indicator does not apply to service providers who have less than 1000 connection, since this indica-tor is calculated based on the number of employees per 1000 connection

*


1010

Anabta MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info




7 EmployeeNo. of Staff

51 KmNetwork Length





5,888 4,807 4,988 (m3) Non-revenue water in (m3) per km in the network per year


444542%Wastewater Coverage


0.82 0.84 1.30 NISPersonnel Cost per (m3) of water sold

---NISWater Purchase cost per (m3) of water sold

1.47 1.77 1.80 NISEnergy costs per (m3) of water sold

116 139 112%Collection Efficiency - water service

69 51 45%Collection Efficiency - wastewater service

0.75 0.82 1.00 No.Working ratio (Efficiency Ratio) - water service

0.35 0.78 0.40 NISOperating Costs per (m3) of Wastewater


3590100%Water samples (taken from network including mains) containing free chlorine residual (RC)






-100100%Water Samples (taken at the sources) free from Nitrate contamination


3.603.203.90No.Staff Productivity Index -Water Service


11



Arraba MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





36KmNetwork Length














1. 81 1.96 No.Working ratio (Efficiency Ratio) - water service



-100%Water samples (taken from network including mains) containing free chlorine residual (RC)

-100%Water samples (taken at source) free from total coliform contamination

-100%Water samples (taken at source) free from fecal coliform contamination

-100%Water samples (taken from network including mains) free from total coliform contamination

-100%Water samples (taken from network including mains) free from fecal coliform contamination

-39%Microbiological tests carried out




1212

As Sawahira Ash Sharqiya MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





20KmNetwork Length











0.00 - NISEnergy costs per (m3) of water sold
















13



Attil MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info



0.50 MCMAvailable Water Resources


60 KmNetwork Length


























1414

Azzun MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





40 KmNetwork Length










- - NISWater Purchase cost per (m3) of water sold

















15


Bani Nai'm MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





64KmNetwork Length



























1616

Beit Ummar MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





94KmNetwork Length


75-l/c/dAverage daily per capita water consumption















2-%Water samples (taken from network including mains) containing free chlorine residual (RC)

100-%Water samples (taken at source) free from total coliform contamination

98-%Water samples (taken at source) free from fecal coliform contamination

98-%Water samples (taken from network including mains) free from total coliform contamination

98-%Water samples (taken from network including mains) free from fecal coliform contamination

209-%Microbiological tests carried out

100-%Water Samples (taken at the sources) free from Nitrate contamination




17


Beituniya MunicipalityWater & Wastewater Data 2015-2016



2016UnitBasic Info





57KmNetwork Length

























1818

Biddya MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





40KmNetwork Length


- -l/c/dAverage daily per capita water consumption









0.000.00NISEnergy costs per (m3) of water sold


10067%Collection Efficiency - wastewater service


0.16 2.75 NISOperating Costs per (m3) of Wastewater


- 98%Water samples (taken from network including mains) containing free chlorine residual (RC)

- 100%Water samples (taken at source) free from total coliform contamination

- 100%Water samples (taken at source) free from fecal coliform contamination

- 100%Water samples (taken from network including mains) free from total coliform contamination

- 100%Water samples (taken from network including mains) free from fecal coliform contamination

- 193%Microbiological tests carried out

- 100%Water Samples (taken at the sources) free from Nitrate contamination




19


Deir al Ghusun MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





57 KmNetwork Length



























2020

Dura MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info





104 KmNetwork Length





674 792 1,047 (m3) Non-revenue water in (m3) per km in the network per year


NANANA%Wastewater Coverage


1.171.241.10NISPersonnel Cost per (m3) of water sold

3.053.163.30NISWater Purchase cost per (m3) of water sold

0.560.080.10NISEnergy costs per (m3) of water sold


NA NA NA%Collection Efficiency - wastewater service

1.010.870.80No.Working ratio (Efficiency Ratio) - water service

NANANANISOperating Costs per (m3) of Wastewater


--100%Water samples (taken from network including mains) containing free chlorine residual (RC)

100-88%Water samples (taken at source) free from total coliform contamination

100-88%Water samples (taken at source) free from fecal coliform contamination




---%Water Samples (taken at the sources) free from Nitrate contamination




21


Halhul MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





84 KmNetwork Length



























2222

Hebron MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info







---l/c/dAverage daily per capita water consumption











- - -%Collection Efficiency - wastewater service














23


Illar MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





5 KmNetwork Length



























2424

Jenin MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info

















54 102 52%Collection Efficiency - water service*



0.860.950.27NISOperating Costs per (m3) of Wastewater











In the year 2015, the percentage of collection efficiency increased to 102% in which there was a settle-ment with the Palestinian Ministry of Finance, during which payments were paid to the Municipality of Jenin, which raised this index to this ratio.

*


25


Jericho MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info












1955 *27%Wastewater Coverage



NANANANISWater Purchase cost per (m3) of water sold



56 22 -%Collection Efficiency - wastewater service







100 100100%Water samples (taken from network including mains) free from total coliform contamination


1,248 1,035 1,226 %Microbiological tests carried out

--100%Water Samples (taken at the sources) free from Nitrate contamination


In the year 2015, number of connections reported in the Data Sheet, was the planned number of connec-tions to be installed and not the actual number of active connections.

*

2626

Jerusalem Water UndertakingWater & Wastewater Data 2014-2015-2016



2016UnitBasic Info





1,450 KmNetwork Length













NANANA%Collection Efficiency - wastewater service












27


Joint Service Council for Planning & Development - South East Nablus DistrictWater & Wastewater Data 2015-2016



2016UnitBasic Info










409 317 (m3) Non-revenue water in (m3) per km in the network per year




















2828

Kafr Ra'I MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





24 KmNetwork Length

























29


Mythaloun Joint Service CouncilWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info










1,170 902 619 (m3) Non-revenue water in (m3) per km in the network per year





3.50 3.35 3.10 NISWater Purchase cost per (m3) of water sold















3030

Nablus MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info






























31


North West Jenin Service CouncilWater & Wastewater Data 2014-2015-2016



2016UnitBasic Info










566238 1,240 (m3) Non-revenue water in (m3) per km in the network per year


-NANANA%Wastewater Coverage


















3232

Northwest Jerusalem Joint Service Council Water & Wastewater Data 2014-2015-2016

2016UnitBasic Info










817524 871 (m3) Non-revenue water in (m3) per km in the network per year






0.010 0NISEnergy costs per (m3) of water sold






8780-%Water samples (taken from network including mains) containing free chlorine residual (RC)










33


Qabatiya MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





50 KmNetwork Length

























3434

Qalqiliya MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info















- - - NISWater Purchase cost per (m3) of water sold















35


Sa'ir MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





69 KmNetwork Length

























3636

Salfit MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info





60 KmNetwork Length



























37


Tarqumiya MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





80KmNetwork Length






















57-%Microbiological tests carried out



3838

Tubas Joint Service CouncilWater & Wastewater Data 2014-2015-2016

2016UnitBasic Info



























555 1,051 604%Microbiological tests carried out





39


Tulkarm MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info















NANANANISWater Purchase cost per (m3) of water sold















4040

Tuqu' MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





85 KmNetwork Length

























41


Wadi Al-Far'a Village Council Water & Wastewater Data 2015-2016

2016UnitBasic Info





10KmNetwork Length


- -l/c/dAverage daily per capita water consumption



6,114 - (m3) Non-revenue water in (m3) per km in the network per year






0.000.00NISEnergy costs per (m3) of water sold














*--No.Staff Productivity Index -Water Service


*


4242

Water Supply & Sewerage Authority of Bethlehem, Beit Jala and Beit SahourWater & Wastewater Data 2014-2015-2016

2016UnitBasic Info
































43



West Bank Water DepartmentWater Data 2014-2015-2016

2014UnitBasic Info



525KmNetwork Length


--15%Non-Revenue Water by volume

- - 10,718 (m3) Non-revenue water in (m3) per km in the network per year


--1.5No.Working ratio (Efficiency Ratio) - water service

--42%Collection Efficiency - water service

--3.8NISoperating Costs per (m3) of water sold

--0.1NISPersonnel Cost per (m3) of water sold

--2.9NISWater Purchase cost per (m3) of water sold

--0.6NISEnergy costs per (m3) of water sold

--0.2NISOther operating costs per (m3) of water sold


--97%Water samples (taken from network including mains) containing free chlorine residual (RC)

--99%Water samples (taken at source) free from total coliform contamination

--99%Water samples (taken at source) free from fecal coliform contamination

--93%Water samples (taken from network including mains) free from total coliform contamination

--100%Water samples (taken from network including mains) free from fecal coliform contamination

--94%Microbiological tests carried out


--0.6No.Staff Productivity Index -Water Service

The West Bank Water Department did not submit for the Water Sector Regulatory Council the 2016 data to evaluate its indicators and publish it. And therefore, the data and indicators published in the Report 2013-2014 is the last data the council have received from the Department.

*

4444

Ya'bad MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





38 KmNetwork Length

























45




Yatta MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info



1 MCMAvailable Water Resources











1.220.81NISPersonnel Cost per (m3) of water sold

3.583.76NISWater Purchase cost per (m3) of water sold















4646

Za'tara MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





62 KmNetwork Length





1,074 943 (m3) Non-revenue water in (m3) per km in the network per year


NA NA %Wastewater Coverage


















Gaza Strip

4848

Abasan al Jadidah MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info





37KmNetwork Length




















---%Water samples (taken from network including mains) free from total coliform contamination

---%Water samples (taken from network including mains) free from fecal coliform contamination


0--%Water Samples (taken at the sources) free from Nitrate contamination


49


Abasan al Kabira MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





78KmNetwork Length



















5050

Al Bureij MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info





55KmNetwork Length

























51


Al Fukhkhari MunicipalityWater & Wastewater Department Data 2015-2016









2016UnitBasic Info





55KmNetwork Length





1,514 949 (m3) Non-revenue water in (m3) per km in the network per year





--NISWater Purchase cost per (m3) of water sold









5252

Al Maghazi MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





55KmNetwork Length


73--l/c/dAverage daily per capita water consumption

















53


Al Mughraqa MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info





38KmNetwork Length


















80--%Water samples (taken at source) free from total coliform contamination

100--%Water samples (taken at source) free from fecal coliform contamination






5454

Al Musaddar MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info





18KmNetwork Length


















100--%Water samples (taken at source) free from total coliform contamination

100--%Water samples (taken at source) free from fecal coliform contamination






***No.Staff Productivity Index -Water Service


*


55


Al Qarara MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





120KmNetwork Length



















5656

An Naser MunicipalityWater & Wastewater Department Data 2015-2016









2016UnitBasic Info





51KmNetwork Length



















57


An Nuseirat MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





115KmNetwork Length










1.39 1.11.0NISWater Purchase cost per (m3) of water sold









5858

Ash Shuka MunicipalityWater & Wastewater Department Data 2015-2016



2016UnitBasic Info





85KmNetwork Length







31NA%Wastewater Coverage



-NISWater Purchase cost per (m3) of water sold



24 NA%Collection Efficiency - wastewater service


0.96NANISOperating Costs per (m3) of Wastewater










59


Az Zahra MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





18KmNetwork Length










-NISWater Purchase cost per (m3) of water sold



80 54 %Collection Efficiency - wastewater service


1.36 0.92 NISOperating Costs per (m3) of Wastewater




6060

Az Zawayda MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





88KmNetwork Length










0.04--NISWater Purchase cost per (m3) of water sold









61


Bani Suheila MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





114KmNetwork Length



















6262

Beit Hanun MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





125KmNetwork Length






696 1,242 1,537 l/c/dNon-revenue water per connection per day













63


Beit Lahiya MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





170KmNetwork Length



















6464

Coastal Municipalities Water Utility - RafahWater & Wastewater Data 2014-2015-2016





64--%Water samples (taken from network including mains) free from total coliform contamination

85--%Water samples (taken from network including mains) free from fecal coliform contamination



2016UnitBasic Info





375KmNetwork Length



















65


Deir Al Balah MunicipalityWater & Wastewater Department Data 2014-2015-2016



2016UnitBasic Info





147KmNetwork Length

























6666

Gaza MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





701KmNetwork Length










1.34 0.72 - NISWater Purchase cost per (m3) of water sold









67


Jabalya An Nazleh MunicipalityWater & Wastewater Department Data 2014-2015-2016









2016UnitBasic Info





184KmNetwork Length






1,248 1,046 1,087 l/c/dNon-revenue water per connection per day













6868

Khan Yunis MunicipalityWater & Wastewater Department Data 2014-2015-2016


3.70 5.10 5.00 No.Staff Productivity Index -Water Service

2016UnitBasic Info





494KmNetwork Length

























69


Khuza'a MunicipalityWater & Wastewater Department Data 2014-2015-2016



---%Water samples (taken at source) free from total coliform contamination

---%Water samples (taken at source) free from fecal coliform contamination





2016UnitBasic Info





54KmNetwork Length



















7070

Umm An Naser MunicipalityWater & Wastewater Department Data 2014-2015-2016

2016UnitBasic Info





10KmNetwork Length


















---%Water samples (taken at source) free from total coliform contamination

---%Water samples (taken at source) free from fecal coliform contamination




-100-%Water Samples (taken at the sources) free from Nitrate contamination


-***No.Staff Productivity Index -Water Service


*


71


Wadi as Salqa MunicipalityWater & Wastewater Department Data 2015-2016

2016UnitBasic Info





52KmNetwork Length

























-**No.Staff Productivity Index -Water Service


*


7272

Wadi Gaza MunicipalityWater & Wastewater Department Data 2015-2016


*

2016UnitBasic Info





15KmNetwork Length

























-**No.Staff Productivity Index -Water Service


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