The People Challenge!

Syndicate Exercise One

List the key issues and problems you have in managing your

people!

Why are we having these Problems?

• We are selling more intellect and less materials• We are now managing the human imagination

not production lines• Our peoples expectations have changed but

ours haven’t• Our customers expectations have changed but

have ours?• Brand is starting to impact even B2B• Its all got a bit emotional• And if the trust is missing…..

Some key points!

• Many businesses have done just the opposite of what they should have done – order and conformity rather than free thinking and risk taking

• Many businesses could not have frustrated their people any more if they had tried to

• As small business owners/managers we are so reluctant to let go

• Perception is all there is – we need to learn to manage it

Why Leadership?

• The world around business is changing very fast

• Businesses themselves are also changing but more slowly

• People in business are hardly changing at all

Five Key Skills

• Creating a vision

• Generating Inspiration

• Reinforcement and Momentum

• Utilising change teams

• Letting go – facilitating rather than doing

Building Loyalty

Values = Loyalty + Commitment

Syndicate Exercise Two

How in our businesses might we build loyalty & commitment?

Building Trust

Trust = Inspiration + Credibility

Syndicate Exercise Three

How in our businesses might we build trust amongst our people?

Vision Inspiration Reinforce

Things Created within the Business

Techniques Employed

Creating Meaning

Seeding ideas

Skills impact

Projecting charisma

Engaging

Uniting

Encouraginginitiative

Celebrate success

Values

• Establishing a sense of urgency• Living the values• Corralling attention for the changes needed

Engaging with People

1. High skill, high will

Involve & Delegate

3. High skill, low will

Convince

2. Low skill, high will

Train or Enable

4. Low skill, low will

Replace

Why we need them?

• Businesses will need to be able to manage change better in the future. They will have to be less organised and less controlled by a single brain

• The widespread trend towards interconnectedness will accelerate leading us needing to be more nimble, innovative and continuously self modifying

• Small, autonomous, flexible businesses will be the ideal structure in the future

“After you plant a seed in the ground, you don’t dig it up every week to see how its

doing.”

William Coyne (3M)

Stop, Start, Continue

• Identify what you need to stop doing• Identify what you need to start doing

that you haven’t done before• Identify what you need to continue

doing

Gives you a chance to replace whatever you need to that is important to you

Some points to ponder

• Imagination is the new economy• Brain power not muscle power• Become passionate about problem

solving• Formal structures may be holding

you back• Stand behind people in times of

stress• Disrupt the status quo

Questions?