The Oberoi Group
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Transcript of The Oberoi Group
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Our Dharma
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Chairman and Chief Executive
Mr. Prithvi Raj Singh Oberoi is the Chairman and Chief Executive Officer of East India Hotels (EIH) Limited, the flagship company of the Oberoi Group
Mr. Oberoi is credited with placing Oberoi hotels on the international luxury traveller’s map with the opening of several award winning luxury hotels in recent years
Mr. Oberoi has been instrumental in establishing ‘The Oberoi Centre of Learning & Development’ at New Delhi in 1966
Today, this institute is considered amongst the best in Asia
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Group’s Business Segments
EIH Press EIH Aviation Mercury Car Rentals
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Our Fundamentals
People
Service Profit
A combination that makes The Oberoi Group a great
place to work.
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Our People
People are our key asset
How you treat people reflects the culture of the workplace
The key to excellence is to focus on talent and motivation of the people
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Our Perspective
Driving our Mission, Vision
and Dharma
Hiring the right people
Leadership Development
Building Employee Motivation
Managing the Talent
Retention of Key Talent
Employee Satisfaction and
Engagement
Capability Building
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Company
Practices Appreciation Communication
Nurturing
Talent
Social
Responsibility
The Oberoi Group
A Great Place to Work
•Mission
•Vision
•Dharma
•Recruiting practices
•The Oberoi Alumni
Group on LinkedIn
•Employee Benefits
•STAR Program
•The Oberoi Millionaire
•Champion program
•Leading Quality
Assurance champ
•Shining Stars
•Appreciation Tree
•Team Hearts and
Minds
•Round Table
•General Manager’s
Address
•Team Lunch
•Employee Newsletter
•Bulletin Boards/ Notice Boards
•Robust Performance
Management System
•Cross Exposure
Training
•International Exposure Training
•Rain water harvesting
•Environment week
•Heat recovery system
•Flash Floods in Leh
•Tsunami relief in Japan •Blood Donation Camps
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The learning centre of The Oberoi Group is
based at Maidens Hotel, Delhi
Oberoi Centre of Learning & Development
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Training operations executives through two-year
postgraduate diplomas in:
•Guest service management
•Housekeeping management
•Kitchen management
Oberoi Centre of Learning & Development
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This is the first post –
Operations Executive
• Almost 80% of our current General Managers and Senior
Management are alumni of OCLD. They are well groomed
and inculcated with company standards and values.
Career path through OCLD
GM
Department Head
Supervisors
Operation Assistants
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Hospitality Industry- India
According to HVS India reports, India’s rank in world tourism arrivals is 41 and India has the potential to be
in the top 20.
India today, hosts about 5 million tourists annually with the potential to
increase to 18 million tourists by 2016.
India’s domestic market also is growing with 540 million domestic
travelers a year
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Manpower Shortage
Over one lakh
quality rooms
available in
India
On an average,
the room to
staff ratio is
1:1.75.
Over 400
projects with
over 70,000
rooms in the
near future
With more and more hotel projects being announced
and the room inventory expected to almost double in
the next five years, the demand for trained manpower
will rise dramatically.
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Industry attrition rate
25%(Approx)
Manpower crunch at the
entry and junior
management levels
Survey reveals above half
of the hotel graduates are
not interested in joining
the hospitality industry
Key Challenges
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Percentage of Employees
Staff (80%)
Leadership (15%)
Middle Management (5%)
Hiring and retaining the Staff is most
challenging
Composition of Employees in a hotel
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Performance
Management
Employee
Satisfaction
Surveys
Partnering in
career
planning
through
mentoring &
coaching
Team
engagement initiatives
Personal
development
targets &
need based
training
How do we meet challenges?
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INSPIRE ENERGISE
CARE
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Partnered with eCornell (E-Learning Programs)
Franklin Covey Workshop
Management Development Program, MDI Campus, Gurgaon
Executive Development Plan
Talent Management
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THE OBEROI GROUP
TRUST
CAMARADERIE PRIDE
What makes a Great Place To Work?
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Camaraderie
EMPLOYEES MANAGEMENT
GUESTS STAKEHOLDERS
Great workplace is measured by the quality of interconnected relationships that exist :
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Our Key Initiatives