The NICE 2000 Web ServicesThe NICE 2000 Web Services

Ivan Deloose, Frédéric Hemmer, Alberto Pace, Maciej Sobczac, and others

Information Technology Division - CERN

HEPNT Meeting – April 2001

http://cern.ch/win

The NICE 2000 siteThe NICE 2000 site

HEPNT Meeting – April 2001

ContentContent

Documentation For end-users

Supported services and “as is” information For service providers and support staff

Services Accounts management (users, computers, groups, Passwords) File System (permissions, quotas, scratch space , macintosh access) Installation Operations (Status monitoring, scheduled jobs, alarms, updates) Application distribution

http://cern.ch/win

HEPNT Meeting – April 2001

DocumentationDocumentation

Scheduled for release beginning of June 2001 Addresses the following topics

Using Win2k at CERN (all specific informations) Using portable computers and remote access (ACB) Using the core set of applications

Office 2000, Internet Explorer, Outlook, Exceed, …

For Support staff and service providers, it covers: Active Directory at CERN, DFS at CERN, W2k

installation, drivers maintenance, application distribution, accounting and operational issues

http://cern.ch/win/docs/

HEPNT Meeting – April 2001

Services (page 1 of 4)Services (page 1 of 4)

User accounts management View Status – mainly for the help desk and support staff

but also for end-users Change password – for end users only (old password

required) Reset password – for helpdesk only (old password not

required) Erase Roaming profile

http://cern.ch/win/services/

HEPNT Meeting – April 2001

Services (page 2 of 4)Services (page 2 of 4)

Computer account management View Status – mainly for the help desk and support staff

but also for end-users Recreate computer account – for re-installation

Security groups management Group manager – allows creation/deletion/modification

of security groups by end-users. Very useful for NON-windows users using the CERN web services from unix

http://cern.ch/win/services/

HEPNT Meeting – April 2001

Services (page 3 of 4)Services (page 3 of 4)

File System Trustee manager – Allow managing of permission from

non w2k clients (especially W95, WNT, and UNIX users using web services)

Disk quota manager – for group administrators and for end users (read only)

Scratch space – for end-users

http://cern.ch/win/services/

HEPNT Meeting – April 2001

Services (page 4 of 4)Services (page 4 of 4)

Application database List of deployed application with responsible and

support information. It is planned to generate sw distribution policies from this database.

Operations Main internal tools to monitor, account and alarm

notification of the servers (more than 60 for the Win and Web services)

http://cern.ch/win/services/

HEPNT Meeting – April 2001

ConclusionConclusion

When deploying Windows 2000 to a large site, it is necessary to define and channel all “standard interventions” through a website in order to be able to work with a clear service definition and to outsource interventions to external companies that do not have elevated privileges.

Fortunately, using standard commodity tools, the development of these web interface is relatively easy and fast.