The New World And How To Respond: CRO - Conversion Rate Optimisation
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Transcript of The New World And How To Respond: CRO - Conversion Rate Optimisation
The New World And How You Should Respond: 4. Conversion Rate Optimisation
PEDRO MONA
WHAT IS CRO?
QUICK WINS
QUIZ!
INTRODUCTION
FAST FORWARD
MEDIA
PURCHASE
CRM
HEREHERE
HERE
It’s not a magic pill
41BLUE
WHAT IS CRO?
It is a process
It combines multiple disciplines
It is guided by data
It is not independent from traffic sources
The process starts with the first contact the user has with your brand
Conversion does not mean sales
It is not a project
?AD PROMISE
“I came, I puked,
I left.”Avinash Kaushik
BOUNCE
Mind the Gap
CRO FOLLOWS A PROCESS…
1 2 3
‒ Data Sciences‒ Media planning
‒ Display‒ Search
‒ UX‒ Development
‒ Front end‒ Back end
DISCIPLINES INVOLVED
TESTING FOLLOWS A PROCESS
Is my data enough?
C = 4M+3VP+2(I-F)-2A
© Marketing Experiments
LETS BE GEEKS…
TECH LOVES CRO
NOT ALL TECH IS THE SAME…
IT TAKES MORE TIME
Test length calculator uses a factor of:
‒ Current conversion rate
‒ Expected improvement
‒ Number of variations
‒ Total visitors
QUICK WINS
QUICK WINS
QUICK WINS
QUICK WINS
QUICK WINS
QUIZ
A B
57% INCREASE
TRAVEL CALL TO ACTION?
A B
62% INCREASE
ADD TO BASKET?
A B
9.1% INCREASE
THREE COLUMN VS. SINGLE COLUMN CART?
27% INCREASE
A B
THREE COLUMN VS. SINGLE COLUMN CART?
A B
127% increase
HOMEPAGE VS. TARGETED LANDING PAGE?
A B
VALUE PROPOSITION TEST?
They didn’t want increase!
What Do We Need For CRO?
MUST HAVE SOLID DATAMEASUREMENT FRAMEWORK ALIGNED TO BUSINESS OBJECTIVES
TRACKS LTVTEST HYPOTHESIS
UNDERSTAND MOTIVATIONTIME