The New Role of Managers as

Transformational Leaders

Wagner Denuzzo, Vice President, IBM Leadership Academy

Sofia Lamuraglia, Global Leader, Management Development

Peter Mostachetti, Leadership Solutions Incubator, Manager Champion

Elevating the role of the IBM Manager

3Leadership drives engagement and the client experience – and that drives business

results.

• Building a new IBM for the cognitive era

• Developing IBM Managers as drivers of a new culture

• Igniting change through executive sponsorship with the Client Experience Team (CET)

The Foundation – The First-Line Manager Success Profile

4

• Validated though

extensive research,

describes the behaviors

that clearly differentiate

high and average

performing managers.

• These behaviors, are

grouped into four major

factors and 16

underlying attributes.

5

The IBM Manager Experience

Appointment Induction Development

Preparing IBMers

for a career in

Management

Appointing the

best New IBM

Managers

Enabling

effective role

transitions

Equipping new

managers

Leveraging

change agents

Aspiring Manager ExperiencedManager

The Manager Champions as catalysts of change

How do we create a signature

7

Manager Experience?

The Leadership Journey – from Aspiring Leader to Executive

MD 101: Essentials to Lead

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Highlights:

Easy access to information

Personalized learning

Information when it’s needed

Learner driven real work challenges

Key manager tools demo

8 self-paced modules + 2-hour live virtual class to help managers quickly transition into their role.

Unique features:

Gamification

Videos

Notebook

On-the-spot challenges

Ability to apply learning to actual team

members

Bookshelf

Summary guides

MD 103: Advancing your Management Effectiveness through 360

Feedback

Highlights:

Self-paced + Live Virtual Class

360 feedback from self, manager, colleagues and

people you lead

Identify leadership skills and gaps

Personalized learning plan

The experience:

Dynamic report:

Back again…

(1) Impact

(2) Hypothesis

(3) Data Collection

IBM’s Moments of Impact

Faculty Academy: Program Impact

300+FACULTY

Delivered

300+ classes

Across

5 programs

58 countries

8,000+ participants

“I am not sure who learned more... the class from my experience ..or me from the class’passion…I always left even more ready to engage and lead!”

- Stefanie Chiras, Director and Business Line Executive for Scale Out Power Systems (FA Member).

“The fact that two of our top operating execs took time off to lead this made the event

even more impactful. Thanks for your efforts and I look forward to continuing to cross

paths!” - Bill Nussey, CEO of Silverpop, an IBM company (Program participant)

Impact on employee experience

Recognize more often

2.0x 1.3x 1.4x

BlueThx Blue Points Appreciation Cards

1.88 hrs/wk

Non-

participants

Drivers of

Engagement

(Kenexa, 2015)

Managers who attended MD102 and MD201…

Spend more time

with employees

+ 37hrs/wk

2.25 hrs/wk

Participants

Discuss IBM

strategy more

64%Participants

37%Non-

participants

Impact on engagement and client experience

+11 points

4.5%lower

Engagement Attrition

+5.2 points

Client Experience

Metric (recognition)

+4.2 points

Client Experience

Metric (programs)

Employee Engagement

• Pride: “I am proud to be an IBMer.”

• Satisfaction: “For me IBM is a good place to work.”

• Advocacy: “I would recommend IBM to a good friend.”

Client Experience

• Would you recommend IBM?

• Are you satisfied with the service IBM has offered?

• Would you continue to do business with IBM?

To scale our Management and Leadership Development programs to

over 380,000 IBMers worldwide, we built the IBM Leadership Academy

Easy search to find and learn

about any leadership topic.Track and plan leadership

journey.

Dedicated spaces for Executives,

Managers and Employees. Save favorite resources on your own

personalized bookshelf.

Homepage with the latest news and featured resources, on any

device, anywhere, anytime.

• Large-scale virtual episodes

• Live and video-enabled

• Free and open to all IBM leaders

(aspiring – executive)

Informal. Inspiring. Unscripted.

Hosted on

• Be agile and request feedback from others.

• As a manager you can also gather feedback on your

team from other IBMers!

Get feedback

Give feedback

• Contribute to the development of your team and colleagues by sending instant feedback anywhere, anytime.

ppreciation oaching valuation

Track history

• No more lost emails and notes!

• Review strengths and development

opportunities for you and your team, all in one

place and saved for one year.

• Gather insights into the work experience you are providing for your team members.

Send a quick 5 question survey

ppreciation oaching valuation