The new face in Right-shoring

Ismail Al Naqi

Dubai 1950’s

30 years later

Trade

Logistics

Transportation

Tourism

• Technology

Enabled services

• Financial

• Health

• Media

• Telecom / IT

• E-Government

• R & D

• Pharma

• Biotech

• Nanotech

• Wireless

Short Term Impact Long Term Impact

“Do w

hat we do best,

better”

“Apply

core co

mpetencies t

o

new areas”

“Seed in

vestm

ents for fu

ture

competencie

s”

Hig

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r im

pa

ct o

n

Kn

ow

led

ge

Eco

no

my

Lo

we

r im

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n

Kn

ow

led

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con

om

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Dubai Road Map to build a knowledge Based Economy

Dubai 1992

To this…

Dubai 2004

Burj Dubai the tallest in the world

Well connected location

Strategic location

The West Asia Pacific

New York LondonFrankfurt

Dubai&

Region

Tokyo Singapore Hong Kong

8 hour timedifference

The most Pro-Business attitude

The Best Regulatory Environment

Relatively low cost work environment

Consistently strong economic outlook

Thriving Tourist Destination

Highly Cosmopolitan work environment

Dubai value proposition

Almost 0% crime rate

Country 2002 %

Euro Area 0.9

UK 1.7

France 1.3

Germany 0.2

Netherlands 0.2

Spain 2.0

Portugal 0.4

Switzerland 0.2

USA 2.4

Japan 0.2Source: OECD Economic No. 74, December 2003 & ESRI Quarterly Economic Commentary, Winter 2003

Dubai 7% in 2002 (Source DDIA)

Dubai 8.1% in 2003 (Source DDIA)

Around 93% of which is from NON-OIL sectors (Source DDIA)

GDP Growth – International Comparison

A Birth of a New Initiative

Dubai Outsource Zone

What is Dubai Outsource Zone

The world first free zone dedicated to the outsourcing industry

Dubai Outsource Zone mission

To create an infrastructure, environment and attitude that will enable Outsourcing, off-shoring, ITES and BPO companies to operate locally, regionally and globally, from Dubai, with significant competitive advantage

OPERATIONAL BENEFITS

SET-UP BENEFITS

• GOVERNMENT INCENTIVE

• EASE OF OPERATIONS

• INFRASTRUCTURE

• SCALABILITY

• 100% 100% Tax FreeTax Free • NoNo Corporate Tax Corporate Tax• NoNo Income tax Income tax• NoNo Custom Duty Custom Duty•100% 100% foreign ownershipforeign ownership• FullFull Currency Currency convertibilityconvertibility• No No restrictions on profits orrestrictions on profits or capital repatriationcapital repatriation• Stringent attrition lawsStringent attrition laws• Reduced Reduced real estate and real estate and telecommunication costtelecommunication cost

• Hassle-free Company registration• Hassle-free company laws and legal framework• Flexible labour laws for recruiting during part-time projects• 24-hour visa service • Quick access to Knowledge Workers due to fast-track immigration process

Value Proposition

OPERATIONAL BENEFITS

SET-UP BENEFITS

• FREE ZONE

• EASE OF OPERATIONS

• INFRASTRUCTURE

• SCALABILITY

• Part of the world’s orld’s largest largest commercial commercial system of IP telephonysystem of IP telephony• MultipleMultiple connectivity options connectivity options ((lease line, international toll free, satellite, Voice VPN etclease line, international toll free, satellite, Voice VPN etc))• Structured cablingStructured cabling supporting supporting GigabitGigabit applications applications• Intelligent Intelligent buildingsbuildings with built-inwith built-in redundancy (UPS)redundancy (UPS)• ServicedServiced office space & office space & Land leaseLand lease optionoption• Common infrastructure and virtuallyCommon infrastructure and virtually no utilities downtime no utilities downtime

• ScalableScalable broadband internet broadband internet access to desktopaccess to desktop• NetworkNetwork components supporting components supporting scalable operationsscalable operations• ScalableScalable upgrades to network upgrades to network management servicesmanagement services• ScalableScalable office space that enable quick office space that enable quick ramp-up of operations ramp-up of operations • Ability Ability to easily expand work-force across nationalities• Data Center Facility

Value Proposition

Regional Talent PoolRegional Talent Pool

Levant:Levant: Jordan, Lebanon and Syria Jordan, Lebanon and Syria

Africa:Africa: Egypt, Libya, Algeria, Morocco, Tunisia & South Africa Egypt, Libya, Algeria, Morocco, Tunisia & South Africa

Middle East:Middle East: Iran and Turkey Iran and Turkey

Sub Continent:Sub Continent: India, Pakistan and Sri Lanka India, Pakistan and Sri Lanka

Asia:Asia: Philippines Philippines

Independent research commissioned in August 2003 to assess Independent research commissioned in August 2003 to assess

Dubai Outsource Zone’s attractiveness as offshore operations Dubai Outsource Zone’s attractiveness as offshore operations

location…ranked no.location…ranked no. 33 in the world*.in the world*.

* Research model uses USA as frame-of-reference, i.e. as origin of offshore transactions

AT Kearney Country ValuationAT Kearney Country Valuation

DUBAI OUTSOURCE ZONEDUBAI OUTSOURCE ZONEMarket SegmentsMarket Segments

• Finance and Accounting Finance and Accounting • Customer CareCustomer Care• Human ResourcesHuman Resources• Transaction ProcessingTransaction Processing• Information TechnologyInformation Technology• GraphicsGraphics• EngineeringEngineering• Back Office OperationsBack Office Operations• Research & Development Research & Development • ConsultancyConsultancy

Products and Services

Incorporation & Licensing

State of the art office space

Satellite Communication

Telecommunication Services

Call Center Technology

Employee residency & visa’s permit

Hosting & Security Services

Plug & Play Center

Research Center

And more

Perspective View

“What’s good for business

is good for Dubai”

and

“The role of Dubai Government is to Manufacture business opportunities for

businesses”

Thank you