The New CollaborationExperienceSteve SlatteryVP & GM Collaboration Infrastructure Technology GroupMay 2012

bring people together Harvard Business Review 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Productivity Productive and accessible mobile workers Effective virtual teams Interactive and engaged employees Innovation Strategically aligned organization Flexible and innovative working options Growth Satisfied and loyal customers New and innovative IT models 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Sales of smartphones and tablets are Android is the #1 OS for mobile platforms with now greater than all PCs, including more than 700,000 new activations per day. notebooks. 65% of companies are deploying at least one People spend more time on Facebook than enterprise social software tool. any other website. One third of corporations say they are using video at least once per By 2013, over 90% of network week. data traffic will be video. 20% of professional PCs will be managed 60% of server workloads will be under a hosted virtual desktop model by virtualized by 2013. 2013. 2011 Cisco and/or its affiliates. All rights reserved. 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential 55

Find expertise and information; enable proactive Secure access to information and people from any customer interaction. device, anywhere. Deliver agility and scale on demand; create rich media with VDI economics. Enable high-quality interaction from anywhere, in real-time and offline. 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

PC World Post-PC World DevicesClient OSApplicationsServerArchitecture 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

Cloud On-Premises Mobile, Office, Home, Inter- Company Smartphones, Tablets, Laptops, Video, Voice, Web, Thin Clients Social, Business Apps 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

INTEGRATED COLLABORATION EXPERIENCE Anywhere Any Device Any Content Best experience Secure in any location mobility Video handled as Flexible access easily as voice and data from all clients 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

Mobile, Social, Visual, Virtual 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

Unified Customer Communications Collaboration Collaboration Applications Telepresence 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

From the Desktop to the Boardroom Cisco Unified Communications Manager On Premises Hybrid Cloud 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

Consistent employee services, whether at main campus, branch office, or remote. 1 Voice and Video Call Processing Enterprise-class unified voice and video call management 2 Mobility and Presence Single-integration client for adaptive workspacesCiscoUnified CommunicationsManager 3 Business to Business Secure intercompany collaboration, intra and intercompany 4 Choice of Endpoints and Devices From IP phones to mobile devices to video experiences. 5 Management Integrated tools for intelligent administration and user support 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

Scalability 40,000 users in a single cluster; 80,000 users in a super-cluster Centralized or Distributed Call Processing Deployed across an IP network, with transparent features and management, dial-plan partitioning Administration Real-time performance monitoring, dial-plan analysis and management, single sign-on, bulk administration, and EnergyWise intelligent power management Enhanced Desk Phone Features Do not disturb, intercom and audio message-waiting indication, secure conferencing, call recording, and silent monitoring. 1 Voice and Video Call Processing 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

Video Application Servers B2B and Expressway Firewall Traversal/ Remote Worker Intercompany Media Engine Unified CM SME Distributed Advanced Enterprise Conferencing Conferencing Services Services SIP SIP grooming IP PBX Trunking (video) 3rd Party/H.323 Through Cisco Unified Video Endpoints Border Element 1 Voice and Video Call Processing 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

Simultaneous Seamlessly move Single voice mailbox Extend your Place mobile calls ring on all phones calls between across all phone numbers office phone through Cisco UCM mobile and desktop phones 2 Mobility and Presence 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

Video Fully Free Mission- Free long- Standards- Business telephony automated and international critical distance based to Business self-learning calls security calls 3 Business to Business 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Session Management Capabilities Simplified global dial plan Deep interoperability SIP TRUNK Eased migration from TDM to UC Mobile Cisco IME Extend to rich Unified CM collaborative applications Unified Messaging SME Multiple deployment models IM Contact Center Enterprise Apps Video 3rd Party PBX 3rd Party PBX Vendor #1 Vendor #2 3 Business to Business 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

Mobile Collaborative Advanced Collaborative Advanced Professional Advanced Business Business Basic Voice Communications Media Communications Voice Visual, Mobile, Virtualized 4 Choice of Endpoints and Devices 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

MultipurposeTotal Immersion Personal 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

Multipurpose Cisco Video EndpointsTotal Immersion Personal Third-Party Endpoints 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

Immersive Multipurpose Personal Solution 500-37 C90 C60 500-32 C40 Profile 65 / 52 / 42 1100 C20 Quick Set 3010 Dual 65 / 52 EX60 / 90 3210 T3 Custom MX200 MX300 Movi Vertical Extensions 1300-65 E20 WebEx Healthcare 1300-47 Cius OneTouch Education 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

Quad Jabber Social Collaboration WebEx Rich, Real-Time Communications Virtual Meetings Group One-one; Many-to-many Real-time One-to-few Real-time and asynchronous Real-time 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

Rich, Real-Time Virtual Meetings Communications Social Collaboration WebEx Jabber Quad 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

Industry-leading Web conferencing Audio, web, and high-quality video Meeting, Training, Event, and Support versions Document, application, desktop sharing Ad-hoc and scheduled meetings, including scheduling with Outlook and Lotus Notes Interoperable with Cisco Unified Communications products Delivered securely over the Cisco Collaboration Cloud Consistent, cross-platform experience Windows, Mac, Linux, Unix, Solaris Supported on mobile devices Available in 13 languages 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

Collaboration Solutions TelePresence/Jabber for enhanced collaboration Mobile Devices and IP Phones Mobile/IP phones provide ubiquitous access On-Premises Audio and Cisco Network Devices MeetingPlace/ASR/3rd Party audio/Medianet for lower TCO 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

All-in-one UC Application Collaborate from Any Workspace Presence and IM PC, Mac, tablet, smart phone Voice, video, voice messaging On-premises and Cloud Desktop sharing, conferencing Integration with Microsoft Office 4 Choice of Endpoints and Devices 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

See who is available and how Instantly and efficiently interact Desktop and mobile access Easily escalate Audio, video, web share Interoperable XMPP-based broad support Federates with popular solutions 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

Cisco Presence Light-ups Click-to-IM, Click to-Call 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

Social Content Out-of-Box Enterprise Built-In Integration with Social Software for Desktop Content / Document Management & Mobile Devices Systems Context: Activities, Social Graph, Notifications, Recommendations, Search Open Standards & APIs Built-In Integration to Integrate with Business with Enterprise Communications and Transactional Systems Systems Business Process Communication 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31

Monitoring, Alerting and Service Quality Monitoring Troubleshooting Reporting Provisioning Complete Lifecycle Management 5 Management 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32

Devices Collaboration Applications Client Services Collaboration Services Medianet Services Any combination of end-user clients, devices, Network Services and applications from Cisco or third parties access this core. 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33

Interoperable, Open Architecture Secure Flexible Intracompany Consumption Models Integrated Experience Enterprise Pervasive Video Social Software 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34

Use Collaboration as a competitive differentiator. Develop a collaboration strategy using an architectural approach Design your user experience to be mobile, social, visual, and virtual Collaboration is a journey, not a project 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35 35

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