The Networked Organization - The New Foundation for High-Performance
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Transcript of The Networked Organization - The New Foundation for High-Performance
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1© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
The New Foundation for High-performance
The NetworkedOrganization:
Polly Pearson VP Employment Brand & Strategy Engagement
EMC Corp
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2© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
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A Bit about EMC and Transformation
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3© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
EMC in 2006What approach should we take?
Employeerecruitment
andengagement
Globalization,diversity
andinclusion
Internalproductivity,collaboration
and innovation
Externalproductivity,collaboration
and innovation
Mgmtstyle
CareerDev.
“Not hot in the hallways” “Buttoned-down, old-school”“ I don’t know the strategy of the VP in the office
next door.” “Are we Mass-based, or are we Global?”“I feel left out of the meeting.”
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4© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
From: To:1. Silos2. Command &
control3. Single skill4. Meet the need5. Short-term
1. Cross-functional2. Connected3. Broad business
knowledge4. Scalable5. Balance of short- and
long-term“me” “WE”The second important skill for our successful leaders is to have the courage to change.We’re still changing as a company. This is the model we know we have to deploy to be considered in the upper echelon of vendors.Our customers want us to make everything work seamlessly for them. To be One EMC. To be strategically relevant.Now, as we go through such changes not everyone comes along —even with coaching, development, inclusion and restricted shares!Casualties are unfortunate but necessary. We must show our courage to change. 2006
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5© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
The Transformation. Click icon to add picture
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6© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Backdrop: The Move Awayfrom the Industrial Era Model
“Command & Control”
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7© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
“Leadership at Every Level”
“Connection & Collaboration”
To the Networked,Knowledge Era Model
Hierarchy of Employee Traitsfor the Creative Economy
PassionCreativityInitiative
IntellectDiligenceObedience
CannotCommand(won’t commoditize)
Commodities
Illustration: Gary Hamel
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8© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Hierarchical Connected & Collaborative
From Command to Connection
Assigned roles andresponsibilities
Applied, shared interestsand passions
PUREGOLD!
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9© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
“. . . and those on the inside will know that this is the ultimate place to be.”
— Polly Pearson
— Dr. John Sullivan
For Smart Talent,“Work” is a B2C Proposition
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10© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Jump-starting the Journey to the High Performance,Connected Organization
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11© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
EveryoneHas aVoice
Today: 170+ communities; >70% of the workforce registered and active
Internal, Voluntary 2.0 Network . . .perspective and behavior begin to shift
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12© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
The Community Brings Genuine Brand Values to Life: Innovation
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13© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Free.
People Become More Connected with the Strategy, Culture, and One Another
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14© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
People Begin To Share More
“Day in the Life”
Photo SharingEvent
Hundreds photos shared from employees in Russia, Japan, Utah, Boston, and more
Free.
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15© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
“The Working Mother Experience” Book EMC.com; http://www.workingmotherexperience.com Personal Stories
from EMCWorking “Moms”
15 countries96 women1 man
And a living blog:www.workingmotherexperience.com
. . . and, Courageously, Even More
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16© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Today: Dozens of bloggers; hundreds of micro-bloggers
And thousands of employees who suddenly feelwelcomed to sharethat they care
Free.
Organic Brand Ambassadors Emerge:Home Grown, Enthusiastic, Expert Voices
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17© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Ambassadors Engage with Customers, Developers, and Partners
• Building relationships
• Honoring “rock stars”
• Developing products
• Increasing revenue• Improving service • Reducing support
costs • Providing
certification on products
• Building loyaltyFree.
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18© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
“100 Job Search Tips” eBook
Free.
AmbassadorsEngage with Prospective Talent
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19© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Internal “reality TV”
Free.
Executives Catch On – Sharing with a Genuine, Human Voice
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The real magic happens in the “Unofficial” Engagement
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21© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
“Constructive ideas to save money?” 400 + ideas
30,000 + views
CFO reporting back
Ideas being put to use; employees feel heard
Company saving money
Free.
Connecting with the Bottom Line
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22© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Innovation Idea Contest“The Country Cup”
Grass Roots Global Peer voting
fosters connection with others, ideas
“Country Cup”competition adds spark
Free.
Connecting with Innovation
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23© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Free.
Connecting with Hope
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24© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Free.
Connecting with Future Employees:“Why I work at EMC”
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25© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved. 25
Free.
Connecting with Customers
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26© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
EVP of HR interviewing . . .new executive hire . . .on YouTube!
Connecting with the Story
Free.
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27© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Free.
Expanding Your Network to Millions
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28© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Blogs on EMC Culture & Careers
Free.
Facebook: EMC Careers
TWITTER: EMC Careers
Engagement Opportunities Become Like Viral Fly Paper Blogs
FacebookTwitterYouTube
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29© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved. 29
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30© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
$18,600more market value
per employee
$3,800more profits
per employee
$80,000–120,000additional revenue
per month
Higherprofitability
Highercustomer
loyalty
Recruitmentcosts 55%
lower
Fortune 500 Companies withEngaged Employees Report:Growth in employee productivity
Source: Impact of Engaged Employees on Business Outcomes. Ongoing Employee Engagement Research, Hewitt Associates
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31© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Quiz: Commitment DriversWhich do you think are the top 5 satisfiers for employees today?
Source: EMC Corp; Corp Exec Board
____ High pay
____ Good benefits
____ Social, environmentalresponsibility
____ Product quality
____ Collegial work environment
____ The right people get recognized and promoted
____ “Great employer” recognition
____ Ethics and integrity
____ Empowerment; ability to innovate
____ Recognition
____ Skill and career development
____ Treated with respect;people management
____ Interesting work;job/skills alignment
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32© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Quiz: Commitment DriversWhich do you think are the top 5 satisfiers for employees today?
Source: EMC Corp; Corp Exec Board
____ High pay
____ Good benefits
____ Social, environmentalresponsibility
____ Product quality
____ Collegial work environment
____ The right people get recognized and promoted
____ “Great employer” recognition
____ Ethics and integrity
____ Empowerment; ability to innovate
____ Recognition
____ Skill and career development
____ Treated with respect;people management
____ Interesting work;job/skills alignment
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33© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved. 33
Results: Snapshot
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34© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Additional revenue
Highercustomer
engagement
Additional Innovation
More MarketValue perEmployee
Better Recruitme
ntVolume
and Speed
More +More FavorableMedia Coverage
HigherEmployee
Engagement
Additional profit
EMC’s ROI
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35© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Personal Satisfaction
Enjoy Co-workers
95% 92%93%
Manager Integrity
*Based on 30,827 responses from 92% of employees
Employee Survey Results*
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36© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
RESULTS
EmployeeSatisfaction
andMotivation
Ratings
CustomerSatisfaction
RatingsRevenue Cash Flow
Innovationand
Market Share
Best PlaceTo WorkAwards
RECORD
EMC’s 2009 Score Card
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37© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Key Elements “Lessons” in Our Journey (so far)
• Inside out– Get good behind the firewall, then go outside
• A “coalition of the willing”– Cross-functional, global – and at all levels of the organization
• Clearly defined “corporate champions”– All initiatives need a “face” and a “voice”
• The “3 Es” – Enablement, Empowerment and Encouragement– avoid corporate mandates
• Lightweight governance– Use it sparingly, (e.g., “guidelines” vs. “policies”)
• Celebrate and promote successes– Increases the velocity of change in the organization
• Have patience– It takes time for perceptions and behaviors to change
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38© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Your Photo Goes Here.
What the journey could look like.
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39© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
2010 2011
Something in the Air
Reverse Mentorsfor BOD& Top Execs
BOD & CEOAir Cover
Explore & Listen
BOD Share Notes
Big Gun Champion Assigned
“CommandComm”
Marketing, HR + IT Connect
“WorkforceProficiency”
InternalEnthusiasts
Internal Network “launch”
Rolling purchase of software seats
2012
Lunch & Learns
Viral evangelism: WIIFY, Peer mentoring
Communities grow
Trust Builds
“Rock stars” discovered
Employees Go External
“Blog Corps Groomed”
2013
Investment Idea “Flow”
2.0 Behavior among managers & execs
Flattened Escalation;Heightened Decision Making Ability
Lowered Cost Structure
Connected Workforce
Connected Supply Chain
Connected with Customers
Destination for top talent – “cool”
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40© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
New Tricks
1.Lead with Trust 100% of your employees are adults; 99.9% do not want to be fired
2.Listen to the conversations and tone of web 2.0 behaviorSupportive, collaborative, peer-to-peer mentoring, idea rich
3.Share information openly internally; question why not share this? Why not ask the company community help with this?
. . . and watch people be inspired, while they help you!
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41© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Some Observations: The Big Border Disappearing Act
Employees
Customers,Prospects, Communities
We are at a rare inflection point in business,similar to the dawn of the industrial era.
Ideas Innovation Success
HierarchiesGeographies
AgeRace
Degrees
Leadership & Action
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42© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
BLOG: http://www.pollypearson.com
EMAIL: [email protected]
STAY IN TOUCH.
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43© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
Appendix
EMC’s Timeline
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44© Copyright 2010 EMC Corporation. All rights reserved.© Copyright 2010 EMC Corporation. All rights reserved.
2006 2007
Something
in the Air
Research: Tools & Culture
InternalEnthusiasts
Marketing, HR + IT Connect
“WorkforceProficiency”
EMC| ONE “soft launch”
Rolling purchase of software seats
2008
Lunch & Learns
Viral evangelism: WIIFY, Peer mentoring
Communities grow
“Rock stars” discovered
Employees Go External
“Blog Corps”
2009
Record Employee Engagement, Profit, and Revenue
2.0 Behavior among managers & execs
EMCers Top Industry Blog Ranks
EMC Ranked World Most Admired Company + Top Social Brand
EMC|ONE: 50%+ of employee population active, 160+ communities
Facebook & Twitterrecognized as a business tool