THE NEED TO IMPROVE OUR COMMUNICATION …...7/24/2017 1 THE NEED TO IMPROVE OUR COMMUNICATION SKILLS...

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THE NEED TOIMPROVE OURCOMMUNICATIONSKILLSMIKE FAZIO

FOUNDER/CEO

WORKFORCE180, LLC

100% FREE CONTENT

Recent episodes include:

• How To Be More Productive• Social Media Matters for Workforce• Creating a Winning Mindset• Youth Engagement Challenges• The Power of Thought Leadership

www.WORKFORCEPODS.comMike Fazio - Workforce180 - July 2017

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Mike Fazio - Workforce180 - July 2017

According to the Berkeley study "TactileCommunication, Cooperation and Performance:An Ethological Study of the NBA," Michael Kraus,

Cassy Huang and Dacher Keltner found thatsuccessful teams were more touchy on the court.

Keltner found that the teams thatmade more contact with each otherwere helping out more on defense,setting more screens, and overall

playing more efficiently andcooperatively.

This all aligns with Watson’sphilosophy of preaching trust, family

and selflessness to his team.


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Michelle’s in her 50’s. Her motherdied from cancer when she was

young. Her father and grandparentsare also all gone now. She’s been

through a divorce and has been laidoff from a few jobs in the past.

She also lost a friend on 9/11. Sheworks for herself now, with no

salary and only makes money whena customer hires her.

Who would you want to motivate?

Michelle is in her 50’s. She has threebeautiful daughters from two

marriages. Her family membershave all experienced success in

business and one is even retired at50 years old due to their financialearnings. Michelle is physicallyactive, has lots of friends and a

busy social life. She is well knownin her community and field of work.


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What is Motivation?The ACTIVATION or ENERGIZATION

ofgoal oriented

behavior.Mike Fazio - Workforce180 - July 2017

THREE TYPES OFINTENTIONS1. Habits – Positive, daily

actions that createdesired results

2. Planned - Actions wetake as a part of awritten desire

3. Inspired – Actions takenin response to an idea

THREE TYPES OFINTENTIONS1. Habits – Positive, daily

actions that createdesired results

2. Planned - Actions wetake as a part of awritten desire

3. Inspired – Actions takenin response to an idea


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Local business goalsClient goalsCareerSource goalsPersonal goalsCareer goalsRetirement goalsWealth goalsHealth goalsHappiness goals?

GOALSGOALSGOALSGOALS


Communicate Collaborate Create


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COMMUNICATE


Three Ways to Communicate With ACustomer or Co-Worker or Employer


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WORDS


TONE OF VOICE


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BODY LANGUAGE


Huh?COMMUNICATION takes place when asender SELECTS a certain message, gives itSPECIAL treatment for transmission, over a

selected channel to a receiver, whointerprets the message, BEFORE desired

action is taken.


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Translation

“Communication is less about whatis said by the sender and moreabout what is accepted by the

receiver.”


GoalGet people to CARE,so they will reallyUNDERSTAND andyou’ll get RESULTS


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How

•Understand the goal•Understand the receiver•Understand expectations


It's a VERB! • DEMONSTRATING• FOLLOWING UP• REVIEWING• TEACHING• ROLE PLAYING• STORYTELLING• ASSIGNING• REVISING• EMAILING• CALLING• TEXTING• MEETING• SHOUTING• AGREEING• ACTING• REACTING• REJECTING• SMILING• APOLOGIZING• DELAYING• FAILING


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IT’S A PROCESS….

MESSAGE SEND RECEIVEUNDER-STAND ACTION RESULT


Let’s communicate.


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313-818-1960"The razor-toothed piranhas of the

genera Serrasalmus andPygocentrus are the most ferocious

freshwater fish in the world. Inreality they seldom attack a human."

"The razor-toothed piranhas of thegenera Serrasalmus and

Pygocentrus are the most ferociousfreshwater fish in the world. In

reality they seldom attack a human."Mike Fazio - Workforce180 - July 2017

Um, the world record is


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Tell me about this for….one minute.


• LINE UP IN YOUR TEAM• WITHOUTTALKING,TEXTING,WRITING, ETC

• BY BIRTHDAY MONTHAND DAY ONLY (NOTYEAR)

groupCOMMUNICATION

January 1


THE NEED TO IMPROVE OUR COMMUNICATION …...7/24/2017 1 THE NEED TO IMPROVE OUR COMMUNICATION SKILLS...

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