The near future for artificial intelligence and conversation botsHello World!

Litlle annoyances

Big Dreams

But the reality

Some success

Loads of questions

Baby steps

different forms

Most promising/prominent Now: Bots

Of course bots existed before

Similarities● Mostly text input based

● Some form of learning

● Mainly on mobile

Different forms of BotsOmnipotent Self Contained Built in

Omnipotent

Self contained● Focused on one task

● Secure data

● Full control over your product

● But still a separate app

Built in● Several services provide ‘bot stores’

● No separate app needed

● Present where the users are

● No full control over data or design

When To use?● One or more clearly defined

(and related) tasks

● To dispense structured information

● In your app for specific situations

What is needed?● Clear goals and questions

● Clear answers

● Cleaned up data

● Good database structure

Facebook’s Big Bet on Bots● Easiest way to build a bot

● Simple tools available(https://developers.facebook.com/docs/messenger-platform)

● Biggest platform for bots now

● Familiar to users

UX consequences● Interfaces → Conversations

● How to present info in a speech bubble

● When to present the right info (location based?)

● Don’t be too intrusive

● Pay attention to structured info

The future for AI