The myHCL Project by Cecile Dolla
28
07/06/2022 The myHCL Project ForumCis, Barcelona 2013, April 19th
-
Upload
forum-catala-dinformacio-i-salut -
Category
Health & Medicine
-
view
722 -
download
1
description
The myHCL Project Cecile Dolla Hôpitaux de Lyon
Transcript of The myHCL Project by Cecile Dolla
10/04/2023
The myHCL ProjectForumCis, Barcelona
2013, April 19th
Table of contents1. ORIGINS AND GOALS
Who are we ? Why myHCL ?
2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality
3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives
10/04/2023
DSII HCL
2
Hospices Civils de Lyon (HCL) : who are we ?
Second-largest University Hospital Network in France
14 hospitals Multi-disciplinary Specialized Geriatric
10/04/2023
Direction Générale
3
23,000 professionnals
5000 physicians
41 surgical units
10,000 births /year
900,000 consultations
/year
1.4 million hospitalization
days / year
300 organ transplants / year
Why myHCL ?
10/04/2023
Direction Générale
4
ModernizeInvolve patients
Link hospital to home
- A new legislation linking resources to activity- A huge budget deficit- New private clinics challenging public hospital
A global strategy started in 2009 heading 2013The « Customer approach »
Transform our information system to gain efficiency : the easily project
Why myHCL ?
10/04/2023
Direction Générale
5
ModernizeInvolve patients
Link hospital to home
Patients must participate in their healthcareWe, as a public hospital, have a role to play
- The rise of medical websites and support groups - New technologies- Patients empowerment
Why myHCL ?
10/04/2023
Direction Générale
6
ModernizeInvolve patients
Link hospital to home
Continuous care from hospital to home is needed- Optimize doctor time- Avoid complications and unnecessary consultations
- Growing intervals between specialized consultations
- One-day surgery- Population ageing
Table of contents1. ORIGINS AND GOALS
Who are we ? Why myHCL ?
2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality
3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives
10/04/2023
DSII HCL
7
What is myHCL ?
A website dedicated to our patients A secure communication tool between home and hospital
10/04/2023
Direction Générale
8
Administrative procedures
Medical follow-up
Internet
What is myHCL ?
10/04/2023
Direction Générale
9
Internet
Appointment request
E-admission
Remote follow-up
Medical secretaries
Admission desks
Doctors
Private follow-up
E-payment
Medical summaries
Subscription Customer desk
Patients
myHCL features :
10
Public homepage
10/04/2023
Direction Générale
11
Private homepage
10/04/2023
DSII HCL
12
Administrative procedures : appointment request page
10/04/2023
DSII HCL
13
Private follow-up : entering values, receiving medical summaries
10/04/2023
DSII HCL
14
Ophtalmologie
Dr UNTEL
Private follow-up : entering values, receiving medical summaries
Originality
Patient centered A lifelong system A family approach The « anonymous » level for « non HCL »
members of the family
10/04/2023
Direction Générale
15
Originality
Generic « Pluggable » into any French hospital Non invasive
… and customizable as well myHCL extensions : specific modules
designed with medical or surgical units10/04/2023
Direction Générale
16
myHCL extensions : example, the prostatectomy follow-up
10/04/2023
DSII HCL
17
10/04/2023
DSII HCL
18
Example, the memory troubles follow-up (for the patient’s helper)
Example : the pediatric rehabilitation follow-up
10/04/2023
Direction Générale
19
Originality
Service oriented Not only a medical record Made to facilitate patients life
10/04/2023
Direction Générale
20
10/04/2023
Direction Générale
21
Printable admission justification
10/04/2023
DSII HCL
22
Printable administrative forms
Table of contents1. ORIGINS AND GOALS
Who are we ? Why myHCL ?
2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality
3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives
10/04/2023
DSII HCL
23
A good start…
10/04/2023
Direction Générale
24
19 000 registered patients in 16 months 20 300 e-payments / 850 K€ collected 2 000 e-admissions 596 appointment requests
…but it’s not enough !
The « customer approach » takes time to settle among hospital people
Only 50% of the registered patients used myHCL almost once
Remote follow-up is stopped by a lack of organization
10/04/2023
DSII HCL
25 Communication, user groups, software re-engineering, satisfaction surveys…
Perspectives
More extensions : maternity subscription, « ask a question », infection survey after a surgery
Care pathways myHCL Phone myHCL becomes myHOP with 5 cancer
centers adopting it10/04/2023
Direction Générale
26
Thank you for your attention !
Questions / answers
10/04/2023
Direction Générale
27
FòrumCIS
Més informació disponible a la web del Fòrum Català d'Informació i Salut:
www.forumcis.cat
You can find more information at Fòrum Català d'Informació i Salut site:
www.forumcis.cat
