Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided?

Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

Other Important Decision Factors:

PopularityHigh Medium Low

Social Media

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRM

Highrise CRM

Aplicor Online CRM Autotask Brightpearl Commence

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided?

Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

Other Important Decision Factors:

PopularityHigh Medium Low

Social Media

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRM

Highrise CRM

Aplicor Online CRM Autotask Brightpearl Commence

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided?

Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

Other Important Decision Factors:

PopularityHigh Medium Low

Social Media

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRM

Highrise CRM

Aplicor Online CRM Autotask Brightpearl Commence

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided?

Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

Other Important Decision Factors:

PopularityHigh Medium Low

Social Media

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRM

Highrise CRM

Aplicor Online CRM Autotask Brightpearl Commence

70’s

1972

80’s 90’s

1975

1981

1988

20022001 200720062004

1986First Contact Management Software was introduced

1999Founders launch Salesforce.com and “The End of Software” revolution begins

1998First "Multi-Tenant" SaaS Application

2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook

Small Medium Large

Number of employees

SAP

Salesforce.com

Microsoft Corporation

Sage SalesNexus

Zestia LtdCommence Corporation

1977

OracleGet

Satisfaction

Workbooks

Autotask Corporation Brightpearl

PipelineDealsInsideSales

Shoutlet

SugarCRM

WORKetcInfusionsoft

1995

1998

1999

Maximizer Software

NetSuite

37signals

1996

Zoho

Zendesk

2003

Aplicor

2009

Less Annoying Software

Nimble

SproutSocial

Desk.com

This timeline gives you a broad overview of the age of the software company and their number of employees.

Age and Size of Software Companies

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided?

Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

Other Important Decision Factors:

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRMHighrise

CRMAplicor

Online CRM Autotask Brightpearl Commence

PopularityHigh Medium Low

Social Media

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

70’s

1972

80’s 90’s

1975

1981

1988

20022001 200720062004

1986First Contact Management Software was introduced

1999Founders launch Salesforce.com and “The End of Software” revolution begins

1998First "Multi-Tenant" SaaS Application

2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook

Small Medium Large

Number of employees

SAP

Salesforce.com

Microsoft Corporation

Sage SalesNexus

Zestia LtdCommence Corporation

1977

OracleGet

Satisfaction

Workbooks

Autotask Corporation Brightpearl

PipelineDealsInsideSales

Shoutlet

SugarCRM

WORKetcInfusionsoft

1995

1998

1999

Maximizer Software

NetSuite

37signals

1996

Zoho

Zendesk

2003

Aplicor

2009

Less Annoying Software

Nimble

SproutSocial

Desk.com

This timeline gives you a broad overview of the age of the software company and their number of employees.

Age and Size of Software Companies

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided? Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

Other Important Decision Factors: Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRMHighrise

CRMAplicor

Online CRM Autotask Brightpearl Commence

PopularityHigh Medium Low

Social Media

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

70’s

1972

80’s 90’s

1975

1981

1988

20022001 200720062004

1986First Contact Management Software was introduced

1999Founders launch Salesforce.com and “The End of Software” revolution begins

1998First "Multi-Tenant" SaaS Application

2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook

Small Medium Large

Number of employees

SAP

Salesforce.com

Microsoft Corporation

Sage SalesNexus

Zestia LtdCommence Corporation

1977

OracleGet

Satisfaction

Workbooks

Autotask Corporation Brightpearl

PipelineDealsInsideSales

Shoutlet

SugarCRM

WORKetcInfusionsoft

1995

1998

1999

Maximizer Software

NetSuite

37signals

1996

Zoho

Zendesk

2003

Aplicor

2009

Less Annoying Software

Nimble

SproutSocial

Desk.com

This timeline gives you a broad overview of the age of the software company and their number of employees.

Age and Size of Software Companies

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Can you Access this Application with your Favorite Mobile Device?

AndroidiOS

37SignalsAutotask NetSuite

OracleSalesforce

ShoutletSproutSocial

SugarCRMWORKetcZendesk

Zoho

This diagram informs you about the availability of a dedicated app for iOS, Android or both.

Some vendors not shown might offer a mobile accessible version of their software.

Still undecided? Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

Other Important Decision Factors: Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRMHighrise

CRMAplicor

Online CRM Autotask Brightpearl Commence

PopularityHigh Medium Low

Social Media

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

70’s

1972

80’s 90’s

1975

1981

1988

20022001 200720062004

1986First Contact Management Software was introduced

1999Founders launch Salesforce.com and “The End of Software” revolution begins

1998First "Multi-Tenant" SaaS Application

2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook

Small Medium Large

Number of employees

SAP

Salesforce.com

Microsoft Corporation

Sage SalesNexus

Zestia LtdCommence Corporation

1977

OracleGet

Satisfaction

Workbooks

Autotask Corporation Brightpearl

PipelineDealsInsideSales

Shoutlet

SugarCRM

WORKetcInfusionsoft

1995

1998

1999

Maximizer Software

NetSuite

37signals

1996

Zoho

Zendesk

2003

Aplicor

2009

Less Annoying Software

Nimble

SproutSocial

Desk.com

This timeline gives you a broad overview of the age of the software company and their number of employees.

Age and Size of Software Companies

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

Still undecided? Need more information to make a shortlist?

Go to http://www.getapp.com/crm-software to read reviews and discover

CRM Apps or to http://www.getapp.com/social-crm-software

for Social CRM Apps

GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.

Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.

Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees

Other Important Decision Factors: Integration API Trust

Google Apps

Salesfo

rce

Intuit

Third Part

y Seal

s

Price Tr

ansparen

cy

Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM

This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.

Popularity and

Social Media Presence

Shoutlet SproutSocial SugarCRM Workbooks WORKetc

PipelineDeals Sage CRM Saleforce

SalesNexus Online CRM

MarketingSAP CRM On

demand

Zendesk Capsule Zoho CRM

Maximizer CRM

Dynamics CRM Online

Netsuite CRM+ Nimble

Oracle CRM OnDemand

Desk.comGet

Satisfaction Infusionsoft Hosted CRM

Less Annoying

CRMHighrise

CRMAplicor

Online CRM Autotask Brightpearl Commence

PopularityHigh Medium Low

Social Media

Ocean of Customer Relation

CRM

SOCIAL CRM

CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter

Aplicor Online CRM

SAP CRM On demand

SalesNexus Online CRM and Email Marketing

Autotask

Brightpearl

Capsule

WORKetc

Workbooks

Sage CRM

Commence

Hosted CRM

Less Annoying CRM

Microsoft Dynamics CRM Online

Netsuite CRM+

Oracle CRM OnDemand

PipelineDeals

Desk.com

SproutSocial

Get Satisfaction

Nimble

SugarCRM

Salesforce

Zoho CRM

Shoutlet

Zendesk

Maximizer CRM

Highrise CRM

Infusionsoft

CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes

Mixture Traditional CRM apps that incorporate social elements

SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model

70’s

1972

80’s 90’s

1975

1981

1988

20022001 200720062004

1986First Contact Management Software was introduced

1999Founders launch Salesforce.com and “The End of Software” revolution begins

1998First "Multi-Tenant" SaaS Application

2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook

Small Medium Large

Number of employees

SAP

Salesforce.com

Microsoft Corporation

Sage SalesNexus

Zestia LtdCommence Corporation

1977

OracleGet

Satisfaction

Workbooks

Autotask Corporation Brightpearl

PipelineDealsInsideSales

Shoutlet

SugarCRM

WORKetcInfusionsoft

1995

1998

1999

Maximizer Software

NetSuite

37signals

1996

Zoho

Zendesk

2003

Aplicor

2009

Less Annoying Software

Nimble

SproutSocial

Desk.com

This timeline gives you a broad overview of the age of the software company and their number of employees.

Age and Size of Software Companies

Contenders

by Aplicor by Desk.com by Autotask Corporation

by Brightpearl

by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals

by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software

by Microsoft Corporation by NetSuite by Nimble by Oracle

by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus

by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM

by Workbooks by WORKetc by Zendesk by Zoho

Kingdom of Customer Relation

Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.

See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.

The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?

CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.

CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.

Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.