1.The Most Important Online CRMand Social CRM Apps What is CRM and Social CRM Software?CRM solutions help a business to manage Web-based CRM and Social CRM apps are key for a good customercustomer relationships - the application will relationship and are popular Software as a Service solutions.automate the CRM process and help youorganize your customer information leaving you This infographic puts the most important online CRM and SCRM more time to concentrate on strategy. solutions on a landscape and guides you through your buying decision making process. CRM tracks all customer information in adatabase and allows you to input all interactions See what are the most important apps and compare how theyto better understand your customer needs. perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors. Social CRM solutions provide, apart fromcustomer management, the ability of interactionamong all users and integrate customer-drivendynamic channels such as social networks.

2. Contenders by Aplicor by Desk.com by Autotask Corporationby Brightpearlby Zestia Ltdby Commence Corporationby Get Satisfactionby 37Signals by Infusionsoft, Inc.by InsideSales.com by Less Annoying Software by Maximizer Softwareby Microsoft Corporation by NetSuite by Nimble by Oracleby PipelineDeals by Sage Technologies Limitedby Salesforce.com by SalesNexus by SAPby Shoutlet, Inc.by SproutSocialby SugarCRM by Workbooks by WORKetcby Zendesk by Zoho 3. Kingdom of Customer RelationSproutSocialAplicor Online CRMNimbleOcean of Customer Relation Microsoft Dynamics CRM Online Desk.comSalesNexus Online CRM and Email MarketingZoho CRMGet SatisfactionCapsuleLess Annoying CRMCRMWORKetcShoutletAutotaskCommenceHighrise CRMSAP CRM On demand Workbooks Zendesk SugarCRMHosted CRMSalesforceInfusionsoftNetsuite CRM+ Maximizer CRMSage CRMSOCIAL CRM BrightpearlPipelineDealsOracle CRM OnDemandCRM / SCRM MIXArchipelago of the CRM and SCRM Encounter CRM MixtureSCRM Traditional CRMs are based on historical data, aTraditional CRM apps that incorporate social Apps that incorporate real-time data which is one-way engagement model and companyelements generated directly from the customer and which dened processes are based on a two-way engagement model 4. Age and Size of Software CompaniesThis timeline gives you a broad overview of the age of the software company and their number of employees. SmallMediumLargeSalesforce.comZendeskNumber of employees Sprout37signals WorkbooksSocial1999Get OracleNetSuiteSugarCRM Satisfaction NimbleMicrosoft 1977 Commence1998Less Annoying Corporation CorporationZohoInfusionsoftShoutlet WORKetc Zestia Ltd Software 1975 1988 Maximizer1996 Autotask PipelineSAP Sage Software Corporation SalesNexus Aplicor InsideSales Deals Brightpearl Desk.com19721981 1995 70s 80s90s 200120022003 2004 2006 2007 2009 1986 2003First Contact Management Software was introducedThe Web becomes social with MySpace, Delicious, SecondLife and Facebook1998 1999 First "Multi-Tenant" SaaS Application Founders launch Salesforce.com and The End of Software revolution begins 5. Popularity andPopularity HighMedium LowSocial Media PresenceSocial Media LessHighrise Aplicor Get AnnoyingCRMOnline CRMAutotask Brightpearl Commence Desk.comSatisfactionInfusionsoft Hosted CRM CRM MarketingMaximizer Dynamics Netsuite Oracle CRM Pipeline SalesNexusSAP CRM OnCRMCRM Online CRM+NimbleOnDemandDeals Sage CRMSaleforce Online CRMdemandShoutletSproutSocial SugarCRM Workbooks WORKetcZendesk CapsuleZoho CRMThis is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measurepopularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presenceindicators are the number of followers in Twitter, Facebook and LinkedIn. 6. cyalsrenSe spa s pprtyceOther Important Decision Factors: n le A TraPafor uitogles irdceIntGo Pri ThSaIntegrationAPI Trust Highrise CRM Aplicor Online CRM AutotaskDoes the solution meet your needs Brightpearlwith the following Commence Desk.com Integration and API Flexibility Get Satisfaction InfusionsoftPrice Transparency Hosted CRM Less Annoying CRMTrust Guarantees Maximizer CRM Ms Dynamics CRM Netsuite CRM+ Nimble Oracle CRM PipelineDeals Sage CRM Saleforce SalesNexus SAP CRM On demand Shoutlet SproutSocialFor each solution, this table lists information about SugarCRMintegration with major online applications, availability of Workbooks an open API, price transparency on the website, and WORKetc third party seals for security and transparency. Zendesk Capsule Zoho CRM 7. Can you Access this Application with your Favorite Mobile Device?iOS Android37Signals This diagram informs you about theAutotaskavailability of a dedicated app for iOS, NetSuite Android or both. OracleSome vendors not shown might offer a Salesforcemobile accessible version of their software. Shoutlet SproutSocial SugarCRMWORKetc Zendesk Zoho 8. Still undecided? Need more information to make a shortlist? Go tohttp://www.getapp.com/crm-softwareto read reviews and discover CRM Appsor to http://www.getapp.com/social-crm-softwarefor Social CRM AppsGetApp.com is a business software marketplace where businesses can discover,compare and review the best online business software for their needs.Android is a trademark of Google Inc.iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" isan independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.