The Mobile Workforce – A

real IT challenge

Name: Simon Acott,Business & Partner Development Director

The Changing Business Landscape

Working within a changing business environment: Reduced regulation and changes in social housing Changes in historic funding models for new homes Changes in Welfare Reform Act, biggest change in the welfare system

for 60 years Growing commercial business streams of the business

Technology ChallengesLack of investmentSkills and capabilitiesCustomer services to 24x7 basis (Payments / Maintenance) Inability to flexNo link between the cost of I.T and the size of the businessMobility Ineffective disaster recovery solutionsAbility to harness changes in the wider technology landscapeSecurity and compliance

Hybrid Solutions

SaaS - Solutionse.g Diligent Board Books

IaaS / AWS

Dual site

BackupSolution

DisasterRecovery

Exponential-eNetwork

Security

Hosted TelephonyFMC

Market Experience Comparing models in the market is a challenge Service levels are maturing, but need to be negotiated Security (Encryption) is a key focus Security accreditations vary across providers Licensing needs - Mobility / SPLA licensing options Clouds have limitations and need to be understood Not all services can go Cloud, most companies need a level of Colo, control

and governance Network integration key

Centralised apps Secure core and access Access from anywhere

•

Securing the Future:reliability,security & mobility

OverviewThe noise in the market is all about placing data in the cloud:security, compliance, scalability and risk. However, a good strategy is underpinned with the network providing the access on a fixed or mobile basis.

•How secure is the route to the cloud? •Is the infrastructure fit for purpose?•Are bandwidth & infrastructure scalable? •What about security?

Why use Internet?

• Security • Performance • Control• Quality of Service• Cost

For cloud computing to truly become mainstream it’s time torethink how organisations connect to cloud services. If cloudremains synonymous with the internet, then it will also remainsynonymous with insecure and Unreliable connectivity.

Challenges• Are field workers wasting time and money coming to and from

the office when they could go straight to a job?• Are people unable to do work from home or in transit

because they can’t connect?• Could tenant services be delivered quicker and at less cost

online?• Would greater connectivity make tenants lives better?• Do we have huge repositories of useful data we are not taking

advantage of?• Would we lose vital data if a whole office went down or if

computers were stolen?

Business drivers for cloud adoption

A Time Warner Cable Company

Cost► No Capital Expenditures► Utility Billing Model► Direct Allocation of Costs► Efficient Computing

Speed► Rapid Provisioning► Built in High Availability► Automated Workflow► Accelerate Time-to-Market

Features► New IT Capabilities► Compliance & Security► Cloning, Bursting, etc.► Complete Data Centre Control

Agility► Self or Fully Managed► Roles-Based Controls► Accessible Anywhere► Portability of Workloads

Drivers of Cloud Adoption

10

Appliance Access

• Fixed device and location• Fixed device, variable location• BYOD, client driven

• Centralised• Localised

Access anywhere• Employees are increasingly mobile• They expect to work from home or on the road• Money is saved if they can collaborate• Tablets • Bring your own Device (BYOD)

– Security– VDI

Operational transformation

• Charity• 9 main locations• Centralised call centre

– Support– Fundraising

• CRM– Localised– No integration

• Telephony• Distributed systems• Home working

Concerns

• Security• Centralisation

• Control• Management

• Quality• Service levels

• Scale• Future proofing

Resolution• Virtualisation• Integration• Access• Strategy

?Questions