The mobile channel enables banks to provide fast, secure and reliable access to customers, and also allows them to leverage technology to transform distribution, reduce costs and increase sales. And with more than 60% of customers worldwide expected to use mobile banking in 2015, it’s a channel that banks need to embrace with urgency.

THE MOBILE CHANNEL -A GAME-CHANGER ACROSSTHE BANKING INDUSTRY

Besides its obvious advantages, the mobile channel also presents fresh challenges vis- a-vis a need to focus on constant innovation, multiple channel management and strong and secure infrastructure, all backed by a comprehensive testing and assurance plan.

End users are the �nal frontier in Quality Assurance (QA) due to their ability to provide instant feedback about mobile apps. It is estimated that more than 40% of the issues with mobile apps are discovered by end users. The consequences can be devastating. In case of an app failure, 48% users are less likely to use the app again and 34% of them are expected to switch to a competitor and never to return.

NEW AND UNIQUE CHALLENGESFACING THE MOBILE CHANNEL

How to launch a high quality application that is compatible and usable on end customer devices

How to keep pace with fast evolving mobile technologies without increasing cost to market

How to choose the right set of tools and testing processes to improve testing effectiveness and time to market

How to move automation upstream across the entire testing lifecycle to accelerate time to market

MOBILE APPLICATIONTESTING CHALLENGES

Over 40% ofmobile appissues arediscoveredby end users

Most customers delete an app if it does not load within3 secs

As per Gartner, by YE18, 55% of bank customers in developed markets will use wearable devices to interact with their banks

Maveric is working with clients across �nancial services and telecom industry verticals to help them deliver high quality applications on the mobile and stay ahead of the curve in terms of new technology adoptions. Our offerings on mobility covers end to end testing of mobile applications and adapts to the fast changing ecosystem of devices, networks, platforms and tools.

BasicPhones

SmartPhones Tablet

HybridPhones

Devices

Andriod iOS WindowsRIMPlatforms

Radio/Connectivity 2G 3G 4G/LTE WIFI

AccessModels SMS Banking USSD Native Apps Mobile Web

FinancialServices

Front & Back Of�ceCore BankingCustomer Management SystemAgent ApplicationsPayment Systems

Channels InternetSMSMobileUSSD

Tools See Test Perfecto HP RTWB Appium Selenium

Execution Physical Devices Emulators Device Cloud

PartnerEcosystems

• Technology Partners

• VAs Providers

• System Integrators

• Telecom Operators

People

• Test Analysts

• Automation experts

• Performance Testers

• Technical support

• Managers

• Domain SMEs

DEVISING AN EFFECTIVEMOBILE QA STRATEGYMobile application testing is different from testing of other IT applications in multiple ways. Mobile testing involves understanding of physical devices, end customer pro�le, network and location dependencies, managing a highly fragmented technology ecosystem and striking the right balance between a feature rich application and a simple to use application.

MAVERICMOBILITYPRACTICE

Maveric delivers IT Lifecycle Assurance Services backed by its deep domain knowledge and product innovations. As a strategic partner, Maveric brings comprehensive service offerings around mobility to address both RTB (Run the Bank) and CTB (Change the Bank) initiatives.

Mobile Test Strategy and Consulting

Managed Test Services

End user pro�le

App type - Native, hybrid, web

Geo markets addressed

Development technologies - Native, multi-channel

Development methodology - Waterfall / agile

Device and OS selection

Test types involved

Test scope

Automation strategy

Tool strategy

Test data management

Test environment

Middleware considerations

Specialized QA skills

Manage OS and device upgrades

Managing binary releases

New device model testing

Manage automation scripts

App submissions

App ratings and user experience feedback

Compliance with standards

Planning Test coverage across the

fragmented ecosystem

Automation – Simultaneous and remote execution

Test method – Emulator / Physical device / Cloud / Crowdsourcing

Network and location simulation

Regression coverage

BYOD expectations

ExecutionDesign Release &Management

MAVERIC SERVICE OFFERING SPECTURM

Functional andUI Testing

Performance Testing Mobile Automation Network Testing

Compatibility Testing System Testing

ProcessesTest

InfrastructureTools Test Assets

Run the Bank

BAU Upgrades Migration

Change the Bank

Green�eld Transformation

Key Considerations

MAVERIC MOBILITY TEST LAB

Wide range of physical devices across manufacturers – Apple, Samsung, LG, Sony, HTC, Blackberry, etc.

Devices across leading platforms – iOS, Andorid, Windows and others

Wide range of tablets and phablets

Manufacturer Emulators

On Demand Cloud

Leading Automation and Testing Tools

Test Assets – Cases Repository, Test Scripts

Maveric has established a state of the art mobile testing lab in its of�ces in India to deliver testing services from offshore

Requirements Assurance | Application Assurance | Program Assurance

India | Malaysia | Saudi Arabia | Singapore | UAE | UK | USA

To know more contact us at strategicservices@maveric-systems.comwww.maveric-systems.com

MAVER

IC

EDGE

Future ready model, mapping technology features across devices, operating systems, manufacturers’ skins and browser layer for over 250 devices

Provides Optimal Device Matrix for testing

DEVICECOMPATIBILITYLIBRARY MODEL

More than 14 years experience across retail, corporate and investment banking

More than 25 transformation projects executed

DOMAIN CENTRIC

Domain speci�c automation frameworks

Tool agnostic test automation

Simultaneous and cross platform execution

CROSS PLATFORMAUTOMATION ANDEXECUTION FRAMEWORK

Test Basis – Proprietary requirements de�nition workbench to enhance capture and testability of requirements

Testac – Model Based test design framework – Ensure maximum coverage with minimal test paths

REQUIREMENTSAND TEST DESIGNFRAMEWORK