The Story: Reinventing State Government Online

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Transcript of The Story: Reinventing State Government Online

  • 1. The Story: Reinventing State Government Online Presented by Dan Lohrmann, e-Michigan Chief Technology Executive Intergovernmental Technology Conference, Hershey, Pennsylvania December 11, 2001
  • 2. Results: Since the July launch, has greatly increased in usage and has received several awards. Site of the Month 9/01; GLIN Site of the Month 11/01 Since July, site visits have doubled and page views have quadrupled One of Top-10 State sites in the US Government Technology Magazine and the Center for Digital Government #2 State Web portal in the US Brown Universitys Taubman Center for Public Policy and American Institutions Home | Site Map | State Departments | Contact Michigan | FAQ Privacy Policy | Link Policy | Accessibility Policy | Security Policy Copyright 2001 State of Michigan
  • 3. Results: At the beginning of October, Gartner recognized Michigan as one of two leading states in e-government strategy and approach Representative e-Government Initiatives, October 2001 Source: Gartner Dataquest, E-Government 360 o , Gartner Symposium ITxpo 2001 Orlando, Florida October 8-12, 2001, Rishi Sood
    • In a 2001 Gartner Dataquest presentation, Michigan was represented in a competitive matrix as a State that has made significant progress in e-government strategy and scope.
    • Michigan was identified as having "a more strategic direction to eGovernment. has received very high customer satisfaction so far."
    • Specific factors that set apart included:
      • Strong Governor support, allocated $23M
      • Launched new portal project in 100 days
      • Allocated $3.7M to build, $3.7M to host portal
      • Customer/function-centric focus
      • Provides access to more than 70 online services
      • Standardized modules, e.g. common payments layer
      • Will provide 40 new transaction services in 12 months
      • Widely respected new entry to State portal development
      • High initial customer utilization rates
      • Built on a common platform to ease integration of other services and expand service delivery
      • All State agencies are expected to be migrated by May 2002
    Initiative Focus Arizona Arkansas Utah Washington Virginia Kentucky Michigan California Disclaimer: The Magic Quadrant is copyrighted September 2001 by Gartner, Inc. and is reused with permission. Gartners permission to print its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartners opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose. Tactical Strategic Broad Niche
  • 4. Results: The success of has also been captured by the media
    • More than 20 articles in regional and national publications, including:
    Michigan Citizens Get 24/7 e-Gov Access 07/12/01 State says web site makes service easier 07/11/01 State unveils new Web site 07/11/01 States Internet site clicks, experts say 07/11/01 Deloitte, IBM Finish Michigan Portal Redesign 07/13/01 New Michigan Portal Creates Common Look for Agencies 07/16/01 Michigan jumps on portal bandwagon 07/16/01 Michigan unveils user-centric web portal 07/20/01 Thinking Big: Michigans effort goes well beyond just Web-enabling service delivery. Its an attempt to redesign a government enterprise-wide. AUG2001
  • 5. Agenda
    • Vision for e-Government
    • Features of
    • The Creation of
      • Organizational and Financial Approach
      • Strategic Planning and Approach
      • Technology Approach
      • Policy Approach
      • Site Design Approach
      • Communications and Marketing Approach
      • Change Leadership Approach and Business Process Reengineering
    • Continuous Improvement
    • Lessons Learned
  • 6. The success of and all of Michigans e-government services is based on Governor John Englers vision and direction Michigan will be the leading state in providing trusted electronic government services to all customers. e-Michigan Vision Alreadycustomers are going on the Web to get fishing licenses or to reserve campgrounds. Web-based services will help students access financial aid, help entrepreneurs start businesses, help taxpayers apply for professional and occupational licenses 2001 State of the State Reaching our e-Michigan goal means permitting customers to conduct business at their convenience, going online, not waiting in line. 2001 State of the State
  • 7. is one long-term result led through the e-Michigan Office
    • The e-Michigan Office
      • A centralized, empowered agency established by Governor Engler via Executive Order to lead all state agencies in e-government initiatives and policy development, including the new web site.
      • New State of Michigan web portal that includes common web technologies, uniform policies and standards, a customer-designed look-and-feel throughout agency web sites, personalization and many other features
  • 8. Launched July 10, was developed using best practices from public and private sectors
    • Rapid launch window (90 days)
    • Customer-driven design
    • Common, statewide technologies
    • Organization by customer need
    • Involvement of over 250 agency staff
    • Common look-and-feel throughout portal and agency sites
    • Statewide policies and standards Home | Site Map | State Departments | Contact Michigan | FAQ Privacy Policy | Link Policy | Accessibility Policy | Security Policy Copyright 2001 State of Michigan
  • 9. With launched, there are still many e-government initiatives underway by e-Michigan and other State agencies Fall 2001 Winter/Spring 2002 State portal and theme sub-portal launch New search engine across all State sites Voluntary site personalization New Governors Home Page Business Entity Search Ph. I Financial Aid Portal Day care online invoicing pilot Business Process Reengineering underway Pilot Internet Application for Unemployment Benefits Contracts and Payments refinement Domestic violence resource dir. MVU online training for Medicaid providers License look-up expansion Fall 2000/Spring 2001 Summer 2001 On-line campground/State parks reservations On-line hunting and fishing licenses Lodging reservations Harbor reservations pilot Tee-time reservations Redesigned day care Web page Nursing home locator Verify License/Look-up expansion underway Eligibility Pre-Screening Tool Pilot at local hospitals and clinics in Detroit area Day care locator and EFT for providers New OFIS web site MVU online training for Medicaid billers Added portal functionality Agency site migration to Vignette Business Process Reengineering Michigan School Information Online Online Wage Records Reporting Internet Criminal History Report TEDS Construction Grant Apps e-Invoice expansion (BS & FHS) Online bid status display Employer-filed UA Claims Online filing of C-8030/No SBT Expansion of EFT for vendors Pre-screen tool rollout Long-term care portal License look-up expansion License renewal pilots App. for construction permits Michigan Education Grants MI Scholarships Online Kids pages Agency Migration to Vignette Web-CAM at Mackinac Bridge UCC forms look-up and filing Business Process Reengineering Electronic Reporting of Wastewater Discharge Online Business Start-up Forms Travel & Rec cross-promotions Mapping and Trip Planner Internet connections at welcome centers and state parks Web-CAM (at parks) MiChild/Healthy Kids Online Screening and Applications License renewal expansion Electronic forms infrastructure Lesson plans for grades K-8
  • 10. The timeline for e-Michigan is 2 years, and includes an aggressive agenda May 2000 May 200