Interview Marketing & Sales

“Working in partnership”

747-8 Entry into service

All set for the new Jumbo

Research & Development

Strong in innovation

Interview Engine Services

“The cost leverage”

1.2012 January/FebruaryThe Lufthansa Technik Group Magazine

2 | Content

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our websitewww.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Tilman Tesseraux · Marketing & Sales · HAM TS/M Weg beim Jäger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 marketing.sales@lht.dlh.de · www.lufthansa-technik.com

Editorial Production Editorial office: Flightlines, HamburgDesign: Art Works! Werbeagentur, HamburgPhotograph: Lufthansa Technik AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 1.2012

Strong in innovationThe virtual fit-check for VIP aircraft

cabins is a current example of Lufthansa Technik’s research and development capability.

New Aircraft • Boeing 747-8: 4 All set for the new Jumbo

Marketing and Sales• Interview with Walter Heerdt 6 and Wolfgang Weynell: “Working in partnership towards solutions”

Technical Training • Trainer Bernd Reumann: 10 Shaping “heroes”

eServices • manage/m®: 11 New functionalities of m/archive

Innovation•New series: Strong network 12 for innovations •VIP aircraft cabin: 14 The “virtual fit-check” • Interfill®: No wear after repair 15• Lufthansa LEOS: 16 Stop it with the Parkstopper

Engine Parts and Accessories Repair • 13th EPAR catalog on DVD 16

Engine Services• Teardown shop: 17 Engine teardown gains momentum• Interview with Dr. Johannes 18 Bussmann and Bernhard Krüger- Sprengel: “The cost leverage is in the life cycle”

Component Services • Regional Aircraft: 21 Single source support• Lufthansa Technik Logistik America: 22 One for everything• Water heaters: 22 Mission: durability and reliability

Events & Exhibitions • MRO Middle East: 23 Services in Middle East

Categories • News 3, 24• Personalities 21• Products & Services 25• Contacts 26

14

“The cost leverage for engines”The majority of the costs of an engine occur during its life cycle and not from the purchase price.

Ready for the 747-8With the first 747-8 of launching customer Lufthansa approaching service, Lufthansa Technik is all set for the new Jumbo.

4

20

“Working in partnership”Interview with Walter Heerdt, Senior Vice

President Marketing & Sales, and Wolfgang Weynell, Vice President Marketing & Sales.

6

Lufthansa Technik Connection 1.2012 News | 3

Component Services // Under a general terms agreement, Emirates and Lufthansa Technik have signed a non-exclusive agreement related to the maintenance of components installed on the Airbus A330/A340 and Boeing 777 fleets operated by Emirates. Since 2005, Lufthansa Technik has been supporting the landing gears of 21 Boeing 777s (-200, -200ER and -300) operated by Emirates, and since the beginning of 2011 it has also started to overhaul the cen-ter landing gears of the airline’s fleet of Airbus A340-300s. //

Agreement with Emirates

TTS® for Nok Air 737 fleetTotal Technical Support // Lufthansa Technik recently signed a Total Technical Support (TTS®) contract (including Total Material Operations, TMO®) with Nok Air and will provide all-round support for the Thai air-line‘s new Boeing 737 NG fleet. Technical fleet management on site and Maintenance Management Services (MMS) are just as much part of the extensive service spectrum as engine overhauls and the provision of components, consumables and expendables. In addition, the agree-ment comprises landing gear and APU overhauls as well as repairs on

large composite structures such as radomes and thrust reversers. “We appreciate a lot that Nok Air chose Total Technical Support which is Lufthansa Technik's most comprehensive service package. With this full service package we will contribute value and assure smooth operations to Nok Air,” said Robin Johansson, Director Sales Southeast Asia & Australia at Lufthansa Technik. //

VIP & Executive Jet Solutions // Lufthansa Technik has signed a second completion contract for a Boeing 747-8, with work starting in 2012. Additionally, Lufthansa Technik is in talks with further interested parties for completions of the same type of aircraft. “The signing of a second 747-8 completion contract within six months is a fantastic success for our VIP center in Hamburg,” said Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa Technik. “Besides having started engineering activities on the first Boeing 747-8 completion project which we could announce at EBACE 2011, we are also preparing our organization and service portfolio for the arrival of the first Lufthansa 747-8 in 2012.” Currently, Lufthansa Technik has signed contracts or is in final talks about the completion of a considerable number of widebody aircraft and more than ten narrowbody jets. //

Further 747-8 VIP completion

Component support and line mainte-nance // Maximus Air, headquartered in Abu Dhabi (United Arab Emirates), one of the largest freight carriers in the Middle East and North Africa, and Lufthansa Technik are expanding their cooperation. The airline’s existing con-tract for component supply from Luft-hansa Technik has been extended and new aircraft have been added. In addi-tion, Lufthansa Technik will carry out line maintenance in Europe for Maxi-mus Air’s Airbus A300-600 freighters. //

Maximus Air expands cooperation

Fathi Hilal Buhazza, President and CEO of Maxi-mus Air (left), and Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa Technik.

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Public classes 2012Lufthansa Technical Training // The public classes scheduled for 2012 by Lufthansa Technical Training are now available online. Customers will find a broad variety of basic and type trainings as wells as other aviation industry solutions. The new Training Finder will let you explore the comprehensive training portfolio of Lufthansa Technik more flexibly and precisely. www.ltt.aero //

Lufthansa Technik Connection 1.2012

All set for the new Jumbo The crane logo and the lettering may still have been missing, but it was unmistakably a Lufthansa

Boeing 747-8 that landed in Frankfurt for some tests at the beginning of December 2011.

Lufthansa Technik is ready and has already started providing support services for 747-8 freighters.

Lufthansa Technik has many years’ experience in providing technical support for the Boeing 747. But even

if the 747 is an established aircraft type with the maturity and reliability that implies, there are still some changes and new fea-tures on the 747-8 for which Lufthansa Technik has made intensive preparations. “Already long before the delivery of the first Lufthansa 747-8 Intercontinental we are able to provide maintenance and repairs for this type for third-party customers,” says Dean Raineri, who is responsible for the introduction of the 747-8 at Lufthansa Technik.

Lufthansa is the launch customer for the commercial passenger version of the new Jumbo. Several 747-8 freighters have already been delivered to customers and are now in service. These include the British all-cargo Carrier Global Supply Systems (GSS), which has entrusted line station maintenance of its 747-8 freighters to Lufthansa Technik.

The latest member of the Jumbo family is not only longer, but the wing has changed significantly. Compared with previous

models, the 747-8 has new aerodynamic profiles, a fly-by wire outboard aileron and spoiler system and completely new engines. “Even if the introduction of the 747-8 has not meant as many new fea-tures as it was the case with the A380, we have still examined and analyzed this type just as closely,” says Dean Raineri. The question for him and his team was what groundwork had to be laid for mainte-nance and repair of the 747-8.

Long before the first 747-8 took to the air, Lufthansa Technik was involved in planning for the new type. “We wanted to be well prepared,” explains Dean Raineri. “Hence, right from the start we followed all

the technical lessons learned from Boeing’s flight test program. Once a month there was a meeting with Boeing representatives to update us on the technical behavior of the new Jumbo. Thus we were able to find out early on whether there were any ‘teeth-ing problems’ – so we could then assess whether any special preparations would be necessary.”

From flight test to manual

Lufthansa Technik simulated maintenance of the new type even in advance of deliver-ies. A dedicated team of mechanics sat down to examine the manuals. Numerous

4 | New Aircraft

Lufthansa Technik Connection 1.2012

discussions and presentations were held. Measures were taken early on to design the technical operations to function smooth-ly. A large proportion of the preparations related to spare parts provisioning. This included, for example, the decision as to how many spare parts should be held in stock.

The infrastructure and docking facilities needed to be modified to accommodate the world’s longest passenger aircraft. The capabilities for maintaining the 747-8 com-ponents were built up. Another important step was training and certification of the engineers and mechanics. A small team of Lufthansa Technik mechanics attended three flight test periods conducted by Boeing, which gave them the opportunity to become better acquainted with the technical side of the aircraft.

After the many months of preparations, finally the big day had arrived at the begin-ning of December 2011, when a 747-8 Intercontinental still belonging to Boeing visited Frankfurt for three days. This was actually Lufthansa’s fifth 747-8, which is due to be delivered to the airline in the late

summer. The aircraft just recently complet-ed its role in flight tests for Boeing. The Jumbo with the registration “D-ABYE” is therefore not yet fully painted and flies with-out the typical Lufthansa crane logo.

During the tests at Frankfurt airport the Lufthansa Technik mechanics were able to thoroughly familiarize themselves with the new aircraft. As part of this, fit-checks were also carried out for the new docking facilities. During the pre-com-missioning test with the tail dock in the A380 hangar, which was farsightedly planned to accom-modate the 747-8 as well, it was estab-lished that every-thing was the right size. In another mainte-nance hangar the wing docking station has been reconstructed so that it can be varied to handle all 747 types. Once again the fit-check showed that the reconstruction work had been successful and all the ground-work required for the technicians to work on the new aircraft has been laid. At the

same time the Jumbo’s visit made it possi-ble to try out operating resources and tools.

“After the long preparatory phase, the aircraft is now ‘within reach’ and we were able to gain some additional concrete experience,” says Dean Raineri. A core team of 24 mechanics from Lufthansa Technik’s Aircraft Maintenance unit in Frankfurt will look after the 747-8 aircraft of Lufthansa and other customers. They will

be able to concen-trate specifically on this type. Once the first Lufthansa 747-8 Intercontinental is delivered in the spring of 2012 they will take over the provision of support

services for the first passenger aircraft in the new Jumbo generation. And the fleet continues to grow: this year alone another four 747-8s are due to be delivered to Lufthansa.

For more information: www.lufthansa-technik.com/747-8

New Aircraft | 5

Already long before the delivery of the first Lufthansa 747-8 Inter-continental we are able to provide maintenance and repairs for this type for third-party customers. Dean Raineri

“

The first visit of a Boeing 747-8 in Frankfurt allowed ample time for Lufthansa Technik staff to gain a first hands-on experience with the new Jumbo and verify the required modifications of the infrastructure and docking facilities.

Lufthansa Technik Connection 1.20126 | Marketing and Sales

Walter Heerdt, Senior Vice President Marketing & Sales (right), and Wolfgang Weynell, Vice President Marketing & Sales.

Marketing and Sales | 7 Lufthansa Technik Connection 1.2012

Connection: What were the most important milestones at Lufthansa Technik in the past year?

Walter Heerdt: Despite the difficult environment in the MRO market, we were able to win new customers and we suc-ceeded in slightly increasing our revenue, even if we didn’t meet our own expecta-tions. We delivered two Airbus A340 VIP to the German Air Force, and we sold a num-ber of other VIP completions, including two Boeing 747-8s.

Wolfgang Weynell: It’s also important to note that we were able to introduce some new products to the market. We signed the first customer contract for our 787 services, and we were able to expand our customer base for the new aircraft types like the CRJ700 and 900 and the Embraer regional jets.

2011 was another turbulent year in the MRO sector – where does Lufthansa Technik stand today?

Weynell: The beginning of 2011 was relatively subdued, but the second half was stronger. According to current figures, we were able to increase the number of aircraft under contract significantly over the previous year. We were able to hold

onto our market share within this demand-ing market and even increase it modestly in some regions.

Heerdt: Growth at Lufthansa Technik in 2011 was primarily the result of sales suc-cesses from previous years; during 2011 itself, customers were more hesitant about signing large contracts and long-term agreements. Our analysis shows that this is a crisis-driven response, but it means that we won’t see quite the sales success in 2011 that we hoped to achieve. Still, con-

sidering the entire MRO environment, it was a successful year for us. However, the avia-tion industry is growing and with our set-up we are confident to return to our planned growth path in 2012.

What progress were you able to make in the Lean programs, and how do customers benefit from it?

Heerdt: Our customers benefit directly from the learning successes we’ve achieved in conjunction with the Lean measures. That applies in particular to integrated services. The combination of our products enables us to offer operators service packages that assist our customers to achieve the goals for their individual businesses.

Weynell: In today’s market, no customer is willing to pay a bonus merely for the “Made by Lufthansa Technik” label. Top performance and quality are self-evident, and our prices have to be viable in the MRO market. We’ve initiated a number of projects across the entire Lufthansa Technik Group with the aim of improving our cost position. And every-thing we do today under the heading of Lean activities has already been incorporated in our contracts, simply because that’s a pre-condition for our being able to work compet-

itively. So the point is not to achieve greater profits; we’re doing this to secure our suc-cess in the market and to assure an attrac-tive cost position for our customers.

You’ve won the first 787 contract. Has that breached a dam?

Heerdt: The 787 is just another new air-craft type. We’re currently talking to a whole host of other potential customers about differ-ent services for this aircraft, and we assume we’ll be successful, but the same thing applies equally to all the other new aircraft types that are on the market already, or are now being launched. The 787 certainly does offer some particular challenges owing to its new tech-nologies, but in general we’re well experi-enced in integrating new aircraft products.

Connection spoke with Walter Heerdt, Senior Vice President Marketing & Sales,

and Wolfgang Weynell, Vice President Marketing & Sales, about Lufthansa Technik’s situation

in the difficult MRO market in 2011 and the company’s prospects in 2012.

“Working in partnership toward solutions”

Highlights 2011: delivery of the German government’s A340 VIP, start of MRO services for the 787, and the 747-8 entry into service preparation.

Lufthansa Technik Connection 1.20128 | Marketing and Sales

Weynell: What’s decisive here is our ability to offer complete packages includ-ing engineering and line maintenance. The operators of new aircraft types in particular are more likely to delegate all the mainte-nance for those types. And we’ve demon-strated in the past – most recently when the A380 was introduced at Lufthansa, and the Boeing 777 at Aerologic – that we can cover the entire spectrum, including line maintenance. Being able to offer a cus-tomer the freedom to concentrate on developing flight operations is a strength of Lufthansa Technik, and I think we’ll go on being successful with it.

Success as an independent MRO provider depends on access to intellectual property. How do you ensure that?

Weynell: There we have the advantage of being part of a Group. Lufthansa Group procures aircraft and is a large buyer of material, too. Beside that it is important to be recognized as a strong industry partner with widespread engineering background and huge airline operations background.Based on this we were able to obtain all necessary licenses for the full support of these new technology aircraft – and thus also for access to the relevant IP.

Heerdt: There is a certain protectionism in operation, that’s true, but we have a few options available. After all, Lufthansa Technik is an innovative, engineering-driven com-pany. I think we’re viewed in the industry – both by customers and in our work with manufacturers – as a company not just with muscles, but with brains, too: we can offer knowledge and skills that, at the end of the day, enable product improvements. For that reason, I think we’ll be able to count on cooperative relationships with our customers and OEMs in the future the way we do today.

Heerdt: Last year was the most suc-cessful sales year we’ve ever had in the VIP business, both in terms of aircraft com-pletion and VIP maintenance. Our three widebody lines in Hamburg will run at capacity until 2013, so we’re already sell-ing projects for 2014 and beyond. And then the new aircraft types will play a role – the Boeing 787, for example, or the Airbus A350 – which we regard as very promis-ing. Other possibilities arise through the fact that modern aircraft types will replace older ones, and that means the develop-ment of a secondary market for pre-owned aircraft. And as you know, besides the widebody lines we also offer completions and modifications to the ACJ and BBJ family, not to forget our operations at BizJet at Tulsa, LBAS in Berlin and LTSW in Basel.

In the completions business, Lufthansa Technik has traditionally offered high-quali-ty, innovative products. We deliver genuine innovations and solutions. That’s why we not only call ourselves “VIP and Executive Jet Solutions”, we live it. We expect that the demand for VIP completions will continue to be strong, and we anticipate increasing interest from developing markets, such as Russia and particularly China.

The Lufthansa Technik Group is active around the world. What developments are noteworthy here?

Weynell: We’re systematically develop-ing our base maintenance activities. We’ve expanded our base in Sofia, and the new hangar which is capable up to A380 base maintenance in the Philippines is almost ready. This process has gathered quite a lot of momentum already.

In addition, we’re working on focusing and significantly expanding component maintenance on all continents. Component pooling support will be decentralized: tradi-tionally, we’ve supplied components from

Walter Heerdt has been Senior Vice President Marketing and Sales for Lufthansa Technik since October 2003. Walter

Heerdt joined Deutsche Lufthansa in 1979 in the planning department of Engine Services. Between 1983 and 1986 he

worked at German Cargo Services, and in 1986 he became first an advisor and later head of Engine Services at Ameco

Beijing. In 1989 he was put in charge of engine parts repair at Lufthansa Technik in Hamburg, then between 1991 and

1994 he headed up two different departments within Engine Services. In 1995 he was appointed Vice President Engine

Services and three years later taking over responsibility for the product division as Senior Vice President Engine Services.

In April 2000 Walter Heerdt became joint General Manager of Ameco Beijing along-side a Chinese colleague. Born on

4 August 1954, Walter Heerdt specialized in thermodynamics and fluid mechanics during his university degree.

Weynell: An example is our current research program on composite material damage analysis and structural repair. Together with German research organiza-tions, we’re looking for answers to the question of how we can, for example, maintain and repair the carbon fiber struc-ture of the 787 over the long term. The OEM also wants to take advantage of the results of this research, and that naturally makes us a valuable partner.

In that respect, the significance of engineering and the Innovation business unit shouldn’t be underestimated!

Heerdt: That’s true. If we were no longer creative – in the Innovation unit, in develop-ing repair processes and across engineer-ing – we wouldn’t be in a position to offer our own know-how, and wouldn’t be wel-come at the table as an expert partner. Slacking off on this point would contradict corporate policy – and definitely result in our being less successful.

Weynell: We live up to our reputation for innovation by not backsliding on it, despite economic pressure from all sides. That’s why we’re currently expanding our devel-opment engineering activities very inten-sively. The extended capacity will be used for new products such as new cabin prod-ucts and cabin modification, but also for repair development.

Heerdt: Likewise, we’re investing in training our employees, from the mechan-ics all the way to the management level, so that we can continue to ensure high quality and safety – but also so we can work on the newest technologies, such as carbon fiber technology.

Lufthansa Technik has always demonstrated a particular innovative strength in the completion business. How has this market developed?

Lufthansa Technik Connection 1.2012 Marketing and Sales | 9

Germany, but now we’re moving into the regions. We’ve established a presence in India and America and are now developing a pool in Singapore. In other words, we’re moving our products closer to our custom-ers, so that supply is faster and more reli-able.

Heerdt: No business model or network can afford to be static, and we’ve learned to adapt dynamically to the market’s demands. We’re consolidating and invest-ing in the expansion of our capabilities, for example in the dollar region. One decision was to develop BizJet in Tulsa as a com-pletion center: we’ve been able to com-plete Airbus ACJs there very successfully already – on time and within budget. Now we’re completing BBJs there, too, so that we have a production site for these aircraft in the dollar region. We also plan to devel-op a shop for Airframe Related Compo-nents (ARC®) in the Dubai Free Trade Zone. The resonance from customers in the region has been very positive.

In your view, what is the most convincing argument for choosing Lufthansa Technik?

Heerdt: Even in a technology-driven business like ours, relationships are a very important factor. When you know you’re dealing with a reliable partner, and that the entire company stands behind the commit-ments that partner makes, then you can assume that the principles in the contract are expressed in the daily work of the com-pany, not just confined to paper. And we want to work as partners with our custom-ers and contribute to solutions in tandem with them. In many cases, that’s the con-vincing factor.

Weynell: At stake is engendering the trust of our customers, so that they know when they sign a contract that the entire company stands behind it and will do

everything to honor what's been agreed. This commitment is incredibly important: in this business, you can’t get anywhere without being a reliable partner.

Looking toward 2012, what challenges are waiting?

Heerdt: In 2011 we conducted a cus-tomer satisfaction analysis that brought us a lot of significant insights. I’d like to take this opportunity to thank our customers for the feedback they gave us, and assure them that we paid attention to what they had to tell us. We’re taking a close look at all the topics they mentioned and are work-ing on the corresponding improvements so that we can consolidate our strengths and take action wherever it’s needed. And we’ll survey customers again in the future to find out whether we’ve been performing the way we and our customers expect!

Weynell: The results of that survey got a lot of attention across the company. All of our employees are aware that we need to develop our strengths even more and elimi-nate our weaknesses.

Heerdt: In 2012, the basic conditions of our work won’t change. Whether it’s the financial crisis, the high price of oil, or increasing pressure from the competition: we have to learn to live with these con-cerns. So we’ll have to continue to work our ability to provide competitive terms, for example through even faster turn-around times. But as a company, we think we’re well positioned to master these challenges, and personally I’m convinced we’ll be able to hold our course in 2012 and return to the growth we planned for the company.

Walter Heerdt and Wolfgang Weynell: We’d like to thank all our customers and partners for their confidence in Lufthansa Technik and the business they’ve done with us, and in particular for the coopera-tion and teamwork we’ve been a part of. It’s our wish that this continues, and we’ll do our part to make sure it can. We wish everybody a successful, peaceful 2012!

Wolfgang Weynell has been Vice President Marketing and Sales since 2007. After graduation Wolfgang

Weynell worked initially as an assistant lecturer at the FH Aachen before joining Lufthansa Maintenance

Engineering in Frankfurt, where he was appointed Section Manager Maintenance Engineering in 1982.

He moved to Hamburg in 1988 as Quality Manager and in 1989 was appointed Director of product management

and coordination for Engine Services in Hamburg. In 1994 he became Director Customer/Finance Service and

Product Sales for Lufthansa Technik Engine Services.

Wolfgang Weynell was born on 4 February 1952 in Münster, Germany, and studied mechanical engineering at

the Aachen University of Applied Sciences (FH Aachen) with a focus on aircraft structures and engines.

Walter Heerdt (right) and Wolfgang Weynell.

Lufthansa Technik Connection 1.201210 | Technical Training

Should I turn a hobby into my pro-fession?” Bernd Reumann, who is now 46, asked himself this ques-

tion after he’d been at Lufthansa Technik for about ten years. That happened about ten years ago – when Reumann, a trained aircraft mechanic with specialties in manu-facturing and repair technologies, coinci-dentally discovered that Lufthansa Technik

was looking for trainers. As a politically active person, he had already gathered a lot of experience working with young peo-ple, for example as head of the firefighters’ youth group in his home town. So he decided to pursue a new career as a train-er at Lufthansa Technical Training.

This decision resulted initially in a host of courses designed to familiarize Reu-

mann with the work of a trainer and qualify him, particularly pedagogically, before he took up any concrete tasks. He’s never regretted the move. On the contrary: if you ask him which of his trainees make him happiest about his work, his answer is clear: “I enjoy all my ‘heroes’! What could be more fun than to support young people as they make their way?”

Shaping “heroes”

As a trainer at Lufthansa Technical Training, Bernd Reumann looks after young trainees

from the first to the last day of their training. Helping trainees ‘stay the course’ toward qualification

requires not just extensive experience, but also a special attitude toward the job.

Bernd Heumann (left) has been a Lufthansa Technical Training instructor for about ten years.

Lufthansa Technik Connection 1.2012

Just who are Reumann’s ‘heroes’? Cur-rently, they consist of more than 70 trainees in two classes from two different years – and he’s responsible for them all. The only downside is that the large number of train-ees he looks after means he spends very little time in the teaching workshop, and a lot of time on administrative tasks. As trainer he has more than just disciplinary authority; he’s also the first stop for any of his trainees when they have professional – and sometimes private – problems or con-cerns. “I look after them from the first to the last day of their training.”

Successful tutor concept

The foundation of this relationship is the tutor concept that Lufthansa Technik has introduced, which assigns each trainee a specific contact partner for all his or her problems. And Reumann is very dedicated to making sure each trainee’s needs are met, whether that person is having per-formance problems and needs special help or is especially talented and should be fostered and promoted. Occasionally a trainee also turns up in turmoil over a private problem. Here, too, Reumann regards it as part of his job to provide support, and is happy to help if he can.

A sophisticated computer program makes it easy to check on the training progress of each trainee. Here Reumann enters the results of performance tests, among other things. In conjunction with

other external reviews and self-assess-ments, the program delivers a very detailed picture of a trainee’s perfor-mance status. Reumann says: “When the reviews are less than adequate, my inner warning lights naturally start blinking, and I ask myself, ‘How can I help that train-ee?’” Do negative reviews happen a lot? “No, as a matter of fact they’re very rare. We have nearly 5,000 applicants for 150 trainee positions, so our trainees have a very high level of performance.”

This standard is also mirrored by the relatively high number of trainees who finish their training ahead of schedule – which, as Reumann notes with pride, is important evidence of the training sys-tem’s success. When the trainees com-plete their training and receive their EASA Cat A qualification, it’s not just a certified qualification they take with them to their first jobs and their day-to-day work; they also take a piece of their trainer’s positive mental attitude.

For more information: www.ltt.aero

New functionalities of m/archive

manage/m® // The manage/m® module m/archive/miscellaneous has been moved to a new hosting platform. This change means that new functionalities have become available for customers, allowing them to use the application in a broader way. “Within the tool m/archive/miscella-neous an aircraft operator can upload and digitally store any kind of aircraft related document or man-ual. With the new hosting platform we have the possibility to assign user rights in a more detailed way,” explains Anne Gleitsmann, who was the responsible project leader for the successful transition of the data between the platforms and optimiza-tion of m/archive/miscellaneous.“We can now offer users and administrators a very high degree of security, as, for example, user rights are administered on the basis of documents or document files.” An additional overview function pro-vides an insight into who worked with which document or file at what exact time. Users now also have the chance to activate an “alert” - function informing them if a docu-ment or file has been changed. Nevertheless, the appearance of m/archive/miscellaneous still reflects the manage/m® look and feel, as the module is of course fully integrated within the manage/m® WebSuite. Feedback from customers, users, and administrators is very positive so far. Therefore, the manage/m® team considers to expand the func-tion of the new hosting platform for other modules dealing with the administration of documents, as well. //

For more information: www.manage-m.com

eServices | 11

Lufthansa Technik Connection 1.201212 | Innovation

Strong network for innovations Research and development are seen as a top priority at Lufthansa Technik. In partnership

with industry and academic institutions, research on new technologies is constantly under

way in a strong network to ensure that customers can be offered suitable solutions both now

and in the future.

INNOV

AT

ION

AND TECH

NO

LOG

Y

NEW SERIES

Two Lufthansa Technik engineers working on a new repair procedure for a heat exchanger.

Lufthansa Technik Connection 1.2012 Innovation | 13

and in the aerospace industry,” says Dr. Kirschfink. Research funding has been re-ceived from European programs, the Federal Ministry of Education and Research (BMBF), the Federal Ministry of Economics and Tech-nology (BMWi) and the city of Hamburg.

Excellence: “Aviation Cluster” Hamburg

As the home of Lufthansa Technik, Airbus, Hamburg Airport and numerous suppliers and research establishments, Hamburg is the third biggest center of aerospace technology in the world. This is one of the reasons that it was selected by the BMBF as an “excellence cluster” particularly worthy of financial support, with the aim of promoting collaboration between industry and research and developing competitive

technologies. The aim of the aviation cluster found-ed at the end of 2008 is to make aviation in the future even more econom-ic, ecological, comfort-able, reliable and flexible. Lufthansa Technik is play-

ing an active role in the initiative. In the middle of this year Bernhard Conrad, Head of Design Organization and Innovation at Lufthansa Technik, was chosen as the first chairman of the new cluster organization. “We will meet the new challenges“, said Dr. Kirschfink, “because effective cooperation with industry and academic partners and the wealth of experience in the company are powerful innovation drivers.”

The aviation industry is constantly in a state of motion and change. New aircraft types bring improved tech-

nologies with them, while at the same time people are calling for higher standards of safety and comfort for aircraft already in service. Aircraft are required to be more efficient and cheaper to operate and to reduce their negative impact on the environ-ment. At the same time airlines want to offer their passengers the latest develop-ments in in-flight entertainment, connectivity and cabin comfort.

Engineers and technicians from Lufthansa Technik work on these issues early on with the aim of offering their customers suitable solutions not just now but in the future as well. As Dr. Franz-Josef Kirschfink, Director Technology Projects for Lufthansa Technik, explains: “We are thinking ahead to the future. We prepare for new technologies and materials early on. But at the same time we also consider how we can improve our existing products and procedures and offer our customers innovations for their current fleets.”

Research over a broad bandwidth

Lufthansa Technik is currently performing research on new products and procedures in some 30 projects. As the company offers technical services for every aspect of the aircraft, the depth of the research projects is correspondingly wide. “We perform basic research, but equally we are also involved in highly concrete projects that directly affect practice at the workbench. The range extends from cabin innovation to IT devel-opments, to new repair processes and fuel saving measures” says Dr. Kirschfink.

Most of the research services pay out direct benefits to the customer. New devel-opments are the means by which Lufthansa Technik can offer the appropriate MRO services for new aircraft types. Optimized procedures enable fleets to be operated more cost-effectively, while new cabin products make flying more comfortable. Upgrades of the aircraft and its components make operations more efficient and enhance reliability and availability. At the same time Lufthansa Technik is also

involved in research and tests for environ-mentally friendly flying operations. Another important area is optimization of data secu-rity, data availability and IT interfaces that link different systems with each other.

With industry and academia

For its research projects Lufthansa Technik has a large network that includes more than 60 prestigious partners from academ-ic establishments and industry. “At the moment we are working with seven Ger-man universities,” says Dr. Kirschfink. The broad range of research projects is reflect-ed in the diversity of partner universities – from classic aeronautical areas of special-ization such as aircraft technology to simu-lation and electrical engineering. Among the partners are, for example, the Rhenish Westphalian Technical University of Aachen (RWTU) and the Tech-nical University of Ham-burg Harburg. At the same time Lufthansa Technik has established effective cooperation with the German Aerospace Center (DLR) and maintains close contacts with numerous Fraunhofer institutes.

Other partners in the research network include many industrial companies that are specialists in their areas, such as the aircraft manufacturer Airbus, the EADS aerospace company and many innovative medium-sized companies. “We have selected fitting partners for each of our projects so as to ensure that we work with the best specialists from every sector,” says Dr. Kirschfink. Many projects receive public sector funding. “The fact that we enjoy support from our partners and from sources of public funding is a testimony to the trust that Lufthansa Technik enjoys at research establishments

We are thinking ahead to the future. We prepare for new technologies and materials early on. Dr. Franz-Josef Kirschfink

“

The range of research projects extends from cabin innovation to IT developments, to new repair processes and fuel saving measures.

In the next issues of Connection we shall be presenting a few of the research projects with their results. The series starts on the next page with “virtual fit-check”, an innovative procedure for the virtual fitting of VIP aircraft cabins.In the next issue: Rapid Repair P

Lufthansa Technik Connection 1.201214 | Innovation

When a new cabin is installed in a customer aircraft in the Comple-tion Center of VIP & Executive

Jet Solutions division in Hamburg, up to now the “fitting” – or “fitcheck” – has always followed the same procedure: the various elements of the cabin are designed in line with the customer’s wishes in the mock-up center, built in the workshops and then installed in the customer aircraft by way of test fitting. Any problems are then documented and the best possible solu-tions are developed. After that all the ele-ments are taken out again, adjusted and only then installed for good.

This fitcheck on the real aircraft, a pro-cedure established over the course of many years, is relatively time-consuming, ties up hangar space for a comparatively long time and accordingly is cost-intensive. With the aid of the results of the “Virtual Fit-check” research project, for which a patent application has been filed, the old proce-dure has been not just amplified but effec-tively revolutionized.

For more than two years engineering and IT staff of Lufthansa Technik have been working with representatives of five univer-sities on this research project funded jointly by Lufthansa Technik and the Federal Min-istry of Education and Research (BMBF) with the aim of eventually shortening the

process chain of the fitcheck. The objective is to develop working techniques and methods that will ensure most of the com-ponents fit the first time around. This will mean that the fitted elements no longer have to be removed, adjusted and rein-stalled; instead, they will remain in the cus-tomer aircraft after the very first installation. The virtual test fitting has the effect of reducing to a minimum the number of changes required to the real components, thus reducing significantly the length of the aircraft layovers.

The process starts by creating a 3D image of the relevant aircraft type in order to represent the airframe and the systems. A digital mock-up (DMU) is then created on the computer, enabling all the components to be viewed in a faithful reproduction of the aircraft environment and any problems

The development of a virtual fitting

process for VIP aircraft cabins promises

to revolutionize cabin installations as it holds

the potential of significantly optimizing the

physical fitcheck of cabin elements such as

furniture on the real aircraft.

The “virtual fit-check”

to be identified and rectified. In the course of this process the system detects errors and filters them out. For errors that the sys-tem cannot detect automatically, a check-list with about 10,000 different questions is available. Virtual reality is then used to detect as yet unknown error types.

The aircraft in three dimensions

The designers enter a twelve square meter glass cube (Cave Automatic Virtual Envi-ronment, CAVE) that serves as a projection room and faithfully reproduces the internal structure of every customer aircraft in three dimensions. The staff wear special glasses fitted with reflector spheres that are “tracked” by infrared cameras located on the ceiling. The system then uses the results to create 3D views for the employ-ees, who move within the virtual world.

As all the data generated is mapped faithfully on a 1:1 basis, any problem areas can be investigated more closely and iden-tified more easily than on the computer. Thus, in the CAVE one can see slanting cracks that are difficult to spot on the com-puter or in the model, for example, also maintenance access points that are too small. Such problems are barely visible on the computer, but in the CAVE they are immediately apparent.The Cave Automatic Virtual Environment.

INNOV

AT

ION

AND TECH

NO

LOG

Y

NEW SERIES

Lufthansa Technik Connection 1.2012 Innovation | 15

All the additional data gained from CAVE flows into production, so that inaccuracies or errors in the design process can be avoided. In this way most of the virtually checked compo-nents only have to be precisely fitted and screwed into position once. Minor work and corrections can even be carried out on the installed cabin.

But promising as the “Virtual Fit-check” is, at the end of the day this new work platform can only be as good as the knowledge that flows into it. Hence the success of this research project depends on a lot of input and constructive cooperation on the part of everyone involved. Now the priority is to transpose the knowledge gained from the project and establish it permanently in prac-tice. And if in future other staff and layouts can be included in the project, the advantages of the “Virtual Fitcheck” can soon be put to use in many other areas of Lufthansa Technik.

Oliver ThomaschewskiPhone +49-40-5070-63664oliver-sascha.thomaschewski@lht.dlh.de

Erklärung zum Bild

The current example of a component repaired with the Interfill® process is an indicator of the performance

offered by Lufthansa Technik Intercoat. The component in case was a PW4000 lubri-cation and scavenge oil pump, which was sent to Lufthansa Technik in 2011 in disas-sembled form. The last shop visit of the pump was in 2002, with Lufthansa Tech-nik’s specialist estimating the service time at larger than 15,000 hours. The findings can be described short and crisp: The inner bore shows no visible traces of gear wipe as common on metal surfaces.

Axel Kupke, the Lufthansa Technik engi-neer who wrote the report, interpreted the findings: “Obviously the Interfill® coating is highly resistant. It also appears more resis-tant to particles contained in the lubrication oil than the aluminum surface of the oil pump housing.” Measurements of the criti-cal dimensions showed, that the PW4000 oil pump housing was in serviceable con-dition. The pump was reassembled and returned to service.

Highly resistant coating

Interfill® is the key component of the Advan-ced Epoxy Repair Process. It is an airwor-thiness-approved material applied to the component in a coating thickness ranging

from 0.2 mm to 5.0 mm (0.008" to 0.2"). Three variants of the Interfill® material have been developed, differentiated in regards to scratch resistance, final achieved sur-face roughness and wear resistance.

Interfill® not only restores components to serviceability, but endows them with better wear characteristics than the original sur-face. This results in an improved perfor-mance of the complete assembly or sys-tem, while the base material properties remain unaffected even after repeated application. But using Interfill® is also very economical: Within a few days parts can be repaired at a fraction of the cost of OEM or PMA spare parts.

Holger BuenningPhone +49-4191-809-193holger.buenning@lht-intercoat.dewww.lht-intercoat.de

Customer advantages

Remarkable cavitation resistance Excellent bond strength Self-lubricating Wide temperature range Applicability to various

different materials Efficient corrosion prevention

No wear after repairDesigned to salvage worn or damaged engine and aircraft

components, Lufthansa Technik Intercoat offers the Epoxy Repair

Process Interfill® for the repair of engine and aircraft components.

A recent finding is proof of its performance and durability.

16 | Innovation Lufthansa Technik Connection 1.2012

13th EPAR catalog on DVD Engine Parts & Accessories Repair // The new, updated edition of the EPAR DVD is now available. The new EPAR catalog contains repairs for about 20,000 part numbers. The range of repairs covers a unique but virtually unrivalled combination of manual and propri-etary repairs that have been developed by the specialist engineers of Lufthansa Technik itself. Moreover, up-to-date product informa-tion sheets (PIDs) can be called up on this DVD for some 150 repair methods. Alongside the standard catalog information, they provide more detailed technical background for repairs recommended by Lufthansa Technik. Another offer successfully established in the market is the teardown service. At Lufthansa Technik Philippines in Manila Lufthansa Technik disassembles engines and, subsequent to a repair stop, sends the valuable parts and components back to its customers.

If there are questions on any specific aspect of the MRO business or on any of the services, customers will find the pertinent information and, if appropriate, a competent contact person directly on the DVD.

Wolfgang RohrmoserPhone +49-40-5070-8091wolfgang.rohrmoser@lht.dlh.de

Engine Parts andAccessories Repair EPAR

Price Catalog 2012Valid until 30.06.2012 | © Copyright 2012 Lufthansa Technik AGWeg beim Jäger 193 | 22335 Hamburgwww.lufthansa-technik.com/epar

CD_coverEPAR_7:Layout 1 14.11.11 16:19 Seite 1

For more information: www.lufthansa-technik.com/epar

Ground safety // The Lufthansa LEOS Parkstopper is the answer to a ground safety issue that is becoming increasingly important and is based on a patent devel-oped by Losch Airport Equipment. Techni-cal problems, such as an incorrectly applied or non-functioning parking brake (e.g. due to incorrect adjustment), coupled with factors such as the high gradient on the ramp regularly cause inadequately secured trains of baggage trolleys to col-

lide with and damage airport installations or parked aircraft. Airports and ground handling companies can eliminate this risk, which entails not only tangible dam-age but also considerable loss of image, with the Parkstopper. The one-sided brak-ing effect of the Parkstopper means that if a baggage trolley starts to roll in an uncontrolled fashion, its front axle rotates, preventing it from rolling away. This is accomplished by blocking one wheel on

Stop it with the Parkstopper

Customer advantages

Universal safety solution Reduced risk of damages Works with all baggage trolleys Quality-assured design Can be installed easily

the steering axis of the first trolley in a baggage train. As the other wheel on the steering axis can still rotate freely, a forward movement causes the vehicle to move into a controlled circular motion.

Jüri UgrinskyPhone +49-69-696-2569 jueri.ugrinsky@dlh.dewww.lufthansa-leos.com

Ein Radbolzen verlängert

Sperrklinke

Umlenkung

One extended wheel bolt

Ratchet pawl

Linkage

Wheel bolts

Lufthansa Technik Connection 1.2012 Engine Services | 17

Engine teardown gains momentum Engine teardown is becoming increasingly important as a source of surplus parts. Lufthansa

Technik’s engine teardown shop plans to tear down nearly 100 engines every year in the future.

The competence and capacity to tear down engines to obtain spare parts is actually available in Lufthansa

Technik’s overhaul shops. However, tear-down events are disruptive to the flow of operations. But the primary interest of engine teardown customers, who are usu-ally parts traders, is in accomplishing theentire teardown pro-cess as quickly as possible and getting the best possible use out of the parts obtain-ed as a result. The spe-cific requirements and Lufthansa Technik’s own considerable inte-rest in using the dismantled parts – tear-down contracts normally grant Lufthansa Technik the right of first refusal of interest-ing parts – have led the company to set up a dedicated shop to handle this work. Set up at Lufthansa Technik Philippines in 2008, the shop was initially designed to handle 50 engines per year maximum.

The shop’s productivity vindicates Luft-hansa Technik’s approach of using engine teardown as a source of material to supply Engine Overhaul Services with spare parts.

This access to valuable surplus materiel has become an important source for Luft-hansa Technik. On top of this, concentrating the work in a one-stop shop that handles the entire process simplifies matters con-siderably. This is also facilitated by the use of an online communication tool: Lufthansa Technik’s Technical Operations WebSuite

manage/m® offers every customer online access to its assets through the m/progress/engine-teardown function. Commenting on the sig-nificance of this tool, Jens Brandt, Event Manager Engine Tear-

down, says: “This tool is a unique selling point in the market and gives us very high acceptance among customers.”

Success is no reason for the team to rest on their laurels. Outlining the future philosophy, Andreas Rau, Team Manager Engine Teardown, says: “In the future the emphasis will be even more strongly on materials availability for Engine Overhaul Services. With additional component warehouses in Manila and Hamburg and improved data exchange, we plan to opti-

mize the control of dismantled parts in Hamburg and to drive the utilization ratio as high as possible.” In parallel to this the capacity of the teardown shop is set to rise to 100 engines per year.

The ability to offer dismantled parts benefits customers in several ways. Firstly, availability comes at a lower price. One example is a customer from the Asian region who was looking for life-limited parts (LLPs) for its engine fleet. Within a period of just two weeks the team suc-ceeded in obtaining 159 LLPs and inte-grating them into the overall process. Secondly, the system also makes it easier for Lufthansa Technik to supply engines assembled exactly according to the customer’s specification. In this way it is possible, for example, to satisfy lease return conditions in a highly cost-efficient manner since, instead of installing new parts, it is possible to use parts with no more life left in them than is stipulated under the terms of the lease.

Andreas Rau Phone +49-40-5070-1420andreas.rau@lht.dlh.de

Concentrating the entire teardown process in a one-stop shop simplifies matters considerably.

“

The ability to offer dismantled parts benefits customers in an availability at a lower price.

Lufthansa Technik Connection 1.2012

“The cost leverage is in the life cycle”

Dr. Johannes Bussmann (right) and Bernhard Krüger-Sprengel.

Engine Services | 19 Lufthansa Technik Connection 1.2012

Please continue on page 20�

Connection: Late in the summer of 2011, you took over responsibility for the Engine Services business area as a whole, Dr. Bussmann, and Mr. Krüger-Sprengel, you took on Engine Overhaul in particular. What was the situation in those areas at the time?

Dr. Johannes Bussmann: I am person-ally very pleased by the motivation and mindset of our employees. I think we have a committed team that can master the challenges the market brings, both current and future.

Bernhard Krüger-Sprengel: Lufthansa Technik’s Engine Overhaul had already undertaken restructuring measures design-ed to orient it to the requirements of its customers. The new pulse line engine facility in Hamburg is a good example of that. So we’re well prepared to be compet-itive – in terms of quality as well as costs, deadline adherence and turnaround times.

The issue of turnaround time in particu-lar is one that customers view critically. What’s behind that, in your view?

Dr. Bussmann: We’ve observed that with a lot of engine types, the supply chain behind the overhaul process doesn’t always function smoothly. That’s because adher-ence to deadlines in engine overhauling is partly dependent on the delivery perfor-mance of the numerous vendors. If even just one part of a single module is missing – and that can happen for a whole host of reasons – the work on an entire engine can be held up. Overhaul shops in general are especially affected by this, but engine manufacturers have to deal with it, too.

I think that at the end of the day, it’s more important to customers to get a truly reli-able delivery date for their overhauls than to have us all underbidding each other on turnaround times and not delivering to the promise. So I see it as an important task to create ways to be able to set and keep binding deadlines on overhaul completion.

Krüger-Sprengel: An aircraft engine consists of tens of thousands of individual parts. Of these, a few thousand are

expensive, critical parts that are complex to supply and repair. In these cases, we’re dependent on the whole network of manu-facturers who build engines or deliver engine parts around the world. Moreover, this supply chain has to manage without large inventories, because customers don’t want to finance them. So the chal-lenge for us is to manage this flow so that it doesn’t dam up anywhere.

What’s the role of Lean productionin this process?

Krüger-Sprengel: Our pulse line is one proof of the fact that our Lean activities have achieved the goal of creating an effi-cient production process. We have real-ized a lot of innovative new ideas in the production environment that theoretically enable the optimal flow of parts. But you can only build an engine when the very last blade is really there. And unfortunate-ly, for the reasons mentioned above that’s not completely under our own control.

Engine overhauling is just one of the cost levers that Lufthansa Technik can move for its customers. What options does the company have to offer above and beyond shop visits?

Dr. Bussmann: There are areas where we increasingly notice that we can move in the direction of our customers to save mon-ey for them. That’s why we’ve been invest-ing more resources in “mini-events” at cus-tomer sites. In these cases, we travel to where the aircraft is, and carry out engine repairs or modifications right there. The idea behind the work of our Airline Support Teams (AST®), as we call these mobile experts, is to avoid the need for a shop overhaul of an engine – at a cost of several houndred thousand euros – before its potential life cycle on wing has actually expired.

Krüger-Sprengel: Airlines are increas-ingly questioning whether a shop visit is really necessary. And that’s where we can differentiate ourselves because we can do everything, we don’t always need to do a

complete overhaul. It’s our business to offer the entire portfolio, not necessarily the most extensive or expensive works-cope. The less work and material we need to use, the better for the operator, finan-cially speaking. And that’s where our experience and expertise intersect pre-cisely with customers’ wishes.

What matters to our customers is ulti-mately the total cost of ownership, and the AST® teams are one way to keep an engine on wing cost-effectively. We’re investing a lot so that we can solve prob-lems flexibly and thus create genuine added value. Among other things, we’ve increased capacity in our engine shop in Frankfurt, which is one of six regional AST® hubs on the continents.

What other on-site services should be emphasized?

Krüger-Sprengel: The portfolio starts with “small" topics, such as our patented Cyclean™ engine wash, which improves engine performance, thus reducing fuel consumption and CO2 emissions. And our work at the heartbeat of airline flight oper-ations has resulted in our developing a solution for oil smells in the cabin, which are always critical for airlines because they directly affect passenger comfort during the flight itself. Our AST® team can identify and eliminate 90 percent of the oil smell problems – such as those from defective seals – on wing, without needing to remove the engine and send it through the shop!

Dr. Bussmann: Beyond that, we’ve got very committed employees. They take repair procedures we usually perform in the shop, and develop them further so that we can apply them in on-wing situations. Recently we honored two employees who developed both a brilliant procedure and the associated tool for replacing the PW4000-94 bearing no. 2 or the front seal on site, drastically reducing the time and expense needed for this repair.

“The cost leverage is in the life cycle”Connection spoke to Dr. Johannes Bussmann, Senior Vice President Engine Services, and

Bernhard Krüger-Sprengel, Vice President Engine Overhaul, about how operators can influence

the costs of engine repair and maintenance over the long term.

Lufthansa Technik Connection 1.2012

Krüger-Sprengel: So it’s not engineers at the drawing board who develop these solutions, it’s employees who have direct contact with the operation, who start with their knowledge of airlines’ real problems and the goal of contributing sustainably to solutions for those problems.

You mentioned Lufthansa Technik’s operational proximity to its customers’ flight operations. What particular role does that play?

Dr. Bussmann: A big one! It puts us in a position to evaluate, for example, whether a maintenance measure recommended in a Service Bulletin (SB) promises genuine benefits. The performance of SBs is a source of costs for our customers, so we are very interested in having these invest-ments deliver solid results. We look at more than just the manufacturer’s recom-mendation logic, we also compare the recommendation with the actual damage types – so that we can offer what amounts to an independent second opinion.

We are holding very promising discus-sions with some manufacturers to drive this point – that is, finding a sensible solu-tion – forward in a constructive dialog. We offer our expertise as a partner in the dis-cussion and the search for a solution, and manufacturers are increasingly responding with interest. And when we come to points we don’t understand, we take the next step together with the manufacturer.

Krüger-Sprengel: It’s absolutely indis-pensable to verify solutions on the “living object”. We do that using types of damage from engines from all over the world that are flown with a variety of flight profiles. Hardly anyone else can do that the way we can.

Dr. Bussmann: It’s important to bear in mind that in the engine area, aircraft already fly right at the limits of what is pos-sible in terms of material technology. That means the margins of what engine materi-als can tolerate in terms of temperature and combustion processes are very slim. Thus, the influence of operational behavior on engine maintenance is significantly greater than with other components, such as avionics.

In spite of the teamwork with manu-facturers, you place great value on an independent position. Why is that?

20 | Engine Services

Bernhard Krüger-Sprengel has been

Vice President Engine Services of Lufthansa

Technik in Hamburg since 2011. Between

1986 and 1989 he worked as a systems pro-

grammer in the computer industry. In 1990

he joined Deutsche Lufthansa as a project

leader in Aircraft Maintenance in Frankfurt. In

1995 he was put in charge of order, capacity

and work load planning for maintenance of

the continental fleet in Frankfurt before two

years later becoming head of the Production

Planning, Control and Controlling. Between

2000 and 2004 he was in charge of Produc-

tion in Aircraft Maintenance, becoming head

of Aircraft Maintenance Long-haul in 2005.

From 2007 to 2011 he was the

President and CEO of Lufthansa Technik

Philippines. Bernhard Krüger-Sprengel (49)

obtained a degree in Computer Science at

the Rheinische Friedrich-Wilhelms University

Bonn.

Dr. Johannes Bussmann has held the

post of Senior Vice President Engine Services

in Hamburg since 2011. He began his career

as a product engineer with ABB Mannheim

in 1998. In 1999 he joined Lufthansa Technik

in Hamburg as a development engineer in

Product Management and Development. In

2001 he took up the position of Director

Sales Asia and Australia, initially from the

company headquarters in Hamburg and

then, from 2003, from Singapore. In 2005 he

returned to Hamburg to take up the position

of Vice President Marketing and Sales and

held the position of Senior Vice President

Component Services in 2007.

Dr. Bussmann (43) obtained a degree in

Aerospace Engineering from the University

of Aachen. He subsequently obtained a

Ph.D. in Combustion Technology.

Dr. Bussmann: I think airlines have an interest in retaining a certain competition in the aftermarket owing to the fact that more and more of them have so called single-source engines on their planes. A lot of people in the industry aren’t really aware that the majority of the costs of an engine occur during its life cycle. And to retain some influence over these costs, it's not a good idea to have all your repairs and maintenance in the hands of a single source in addition to procuring the engine itself that way.

Just to make the point again: the larg-est lever in engine costs is the one that stretches across the engine’s life cycle. It’s not the purchase price. That fact is quickly overlooked at the moment of acquisition, which may take place at a particular time for what are primarily com-mercial reasons. That’s why competition from independent MRO partners is so important, so that across the entire life cycle of the engine, operators have the option of a second opinion from someone who is economically impartial – whether on a design question or to evaluate types of damage that inevitably turn up during operation.

Your customers are looking for inde-pendence, too. What role can Lufthansa Technik play in their efforts?

Krüger-Sprengel: The engine over-haul business is a challenging one. In our experience, there are a lot of customers who have long-term plans for building up their own competence here, and they need a partner to help them do that. Beyond the commercial relationship that may bind a customer to a manufacturer, we can provide consulting on engineer-ing, for example, and help customers, for example, quickly reach the critical size they need in order to get into the business deeply enough to be able to carry out dis-assemblies and assemblies themselves. That’s a skill we have, and customers who come from flight operations value that.

Dr. Bussmann: It’s precisely this flexi-bility in the services we offer that our cus-tomers like. We don’t do “one size fits all”. Instead, customers can trust us to do just what’s necessary, even if an engine has to be taken off the wing. That’s what drives us.

Lufthansa Technik Connection 1.2012

Regional aircraft business is special. Shorter cycles and different route profiles call for different logistics.

For example, there are special component pools not only in Frankfurt but also in Munich. Prompt service – in the case of an AOG customers often expect the replace-ment part to be at the counter within 20 minutes in Munich – and the link with regional airports calls for a high degree of flexibility if the optimum customer service is to be delivered.

In the past, regional aircraft customers operating Bombardier Q400s or Embraer E-Jets supported under a Total Component Support (TCS®) agreement were supplied with components from Hamburg whereas customers operating Bombardier CRJ air-craft were served by the biggest operator of this aircraft type in the Lufthansa Aviation Group, Lufthansa Cityline. Commenting on the new arrangements, Tim Butzmann, head of the Hamburg unit, said: “As CRJ support is increasingly focusing on external customers, we are streamlining the Group’s organization in line with requirements and are taking over the CRJ business into Lufthansa Technik, too.”

As well as integrating CRJ materials into the component pool, Lufthansa Technik

Hamburg is also taking over the AOG desk functions so as to guarantee even higher availability. Integration into Lufthansa Technik processes and IT systems will create fur-ther synergies, which above all will benefit the customer. “Especially in the regional business, customers concentrate very much on flying as their core business and therefore depend on particularly robust support,” says Butzmann. These customers often make requests that go beyond the normal scope of supply and often also involve customs- and export law-related peculiarities due to some extraordinary remote locations being part of the supply network.

250 regionals under contract The size of the regional fleet already under contract to Lufthansa Technik – around 250 regionals of all types – testifies to an estab-lished market position that can be optimally developed further with the new organization. “We are also well positioned on the cost side to be perceived as a leading supplier in the market,” Butzmann adds. Attractive price and business models for the individual customer needs of small aircraft operators are viewed as a top priority.

Christoph Meyer-rose, who has been the Managing Direc-tor of Lufthansa Tech-

nical Training in Hamburg for over ten years, is the new Managing Director of Lufthansa Bombardier Aviation Services in Schönefeld, Berlin.

Andreas Kaden, who has been the Man-aging Director of Lufthansa Bombardier

Aviation Services in Berlin for thirteen years, has taken over at the helm of Lufthansa Technical Training in Hamburg.

Olivier Mazzucchelli has been appointed new CEO Managing Director of Spairliners,

the joint venture between Air France and Lufthansa Technik for A380 component support. He will co-helm the company alongside of André Schulte-Bisping.

Holger Beck, former Chief Operating Officer at Lufthansa Technical Training,

has been promoted to Chief Commercial officer, with Karsten Schmidt replacing him in his role as Chief Operating Officer.

Olaf Albrecht, for-merly member of the sales team at Ameco Beijing, has joined

the Lufthansa Technik sales team in Hamburg.

Personalities | 21

Supported by Lufthansa Technik: Embraer ERJ 190 poised for take-off in Munich.

Single source support Lufthansa Technik has reorganized the component support for

regional aircraft. The Availability Management Regional Aircraft

in Hamburg is now supporting operators of all types of regional

aircraft throughout the world.

Lufthansa Technik Connection 1.201222 | Component Services

One for everythingCustomers are now able to draw on all the materials stored in a given location using the same

standard IT-supported requisition processes, irrespective of whether the materials are provided

by Lufthansa Technik, are the property of the customer or sourced from a third-party provider.

Lufthansa Technik operates exclusive logistics locations for the provision of aircraft-related materials for several

operators. Customers increasingly express-ed a desire to integrate their own material and material from third-party suppliers in these logistics locations and to be able to manage them through the existing IT-sup-ported standard processes operated by Lufthansa Technik. Integration into the sys-tems world of Lufthansa Technik offers cus-tomers the advantages of a simple and above all uniform process for all aircraft materials stored locally. In addition, all the information relating to a material request (e.g. Track & Trace) is provided in the infor-mation functions of Lufthansa Technik’s

Technical Operation WebSuite manage/m® or through the established IT interfaces to the customer. This data is available in the same way as information pertaining to re-quests for materials provided by Lufthansa Technik. Lufthansa Technik’s Aircraft Com-ponent Services division has been suc-cessfully using this system link for Virgin America since mid-October. Lufthansa Technik supplies this customer with all its aircraft-related materials under a Total Material Operations (TMO®) contract. Luft-hansa Technik maintains a 24/7 material service center, including AOG desk, in San Francisco. Lufthansa Technik’s logistics expert in the USA, Lufthansa Technik Logistik America (LTLA), handles the physical

logistics of Lufthansa Technik materials, the customer’s own materials and those of third-party suppliers (e.g. wheels and brakes) at LTLA’s logistics sites at the cus-tomer’s main bases in San Francisco, New York and Los Angeles. Here all the logistics services such as receiving, storage, ship-ping and customs brokerage are performed by LTLA. Lufthansa Technik already looks after 48 aircraft in this way, but this number is set to rise to over 90 by 2016. Virgin America currently flies to fourteen destina-tions in North and Central America.

Henning TominPhone +49-40-5070-65128 henning.tomin@lht.dlh.de

The water heaters in the lavatories are designed as continuous flow heaters and serve to heat up the water used

for hand-washing. They are located directly below the hand basin. In the past there have been frequent instances of leaks that result-ed in calcification and other damage. In addition, water dripping onto the control electronics below the unit has caused short-circuits that in turn triggered smoke smell alarms. Time-consuming repairs and scrap-ping of faulty equipment led to high costs.

Because it entails de-scaling, cleaning, repair and test, maintenance is relatively expensive. A further difficulty is that up to now it has not been possible to perform a thread repair, so that if just one thread was damaged the entire housing had to be scrapped. Moreover the high failure rate has created pool bottlenecks. Lufthansa Technik’s Component Services division has

Mission: durability and reliability A new repair method for water heaters of various Airbus types significantly

extends their durability and reliability.

now developed a way of at least doubling reliability. In the search for the reason for the heavy incidence of corrosion it was discov-ered that the material was not resistant to chlorine. To avoid corrosion, a chromium-nickel-molybdenum alloy is now used. The design of the appliance has also been improved: instead of differential construc-

tion, under which one component is pro-duced from many individual parts, the spe-cialists now manufacture integral units, so that important components are milled from a whole piece. With this improved design, thread repairs have become possible for the first time.

Whereas in the last few years the num-ber of units dismantled has risen every year to over 350, the improved design will reduce this figure by 60 percent in the long term. And that is just the beginning: at the moment Component Services staff are working on protection for the circuit board to reduce the incidence of smoke smell alarms. The first prototype is finished and should enter into service in 2012.

Joachim HarichPhone +49-40-5070-66331joachim.harich@lht.dlh.de

Before – after: the decalcified-scaled water heater is to all intents and purposes as good as new.

Lufthansa Technik Connection 1.2012

Meet us at...

For more information: www.lufthansa-technik.com/events

31 Jan. – 2 Feb. 2012 | Dubai

MRO Middle EastThe local point of the region’s aviation industry, attracting decision makers from both airlines and MRO providers.

14 – 19 February 2012 | Singapore

Singapore AirshowAsia’s largest aerospace and defence event ranges among the most renowned air shows in the world.

1 – 2 March 2012 | Moscow

Aircraft Maintenance Russia & CISThe region’s annual platform for dis-cussing the main problems of aircraft maintenance in modern conditions.

14 – 18 March 2012 | Hyderabad

India AviationConcurrent to the exhibition the con-ference on civil aviation focuses on policy issues and business aspects.

27 – 29 March 2012 | Shanghai

ABACEThe Asian Business Aviation Conference & Exhibition highlights the enormous potential for business aviation in Asia.

Preview Highlights from the next issue• Cabinmodifications• InnovationsRapidRepair• Regionalaircraft

Events & Exhibitions | 23

Services in Middle EastLufthansa Technik is expanding its activities in the Middle

East with a new company headquartered in Dubai –

Lufthansa Technik Middle East Services.

By founding Lufthansa Technik Middle East Services, Lufthansa Technik will bundle all the Middle East sales

and service activities currently pursued by a variety of members of the international Luft-hansa Technik Group and establish a repair operation for nacelle components such as fan reversers, inlet cowls and fan cowls.

Lufthansa Technik Middle East Services will look after customers in the Middle East for all Lufthansa Technik Group companies and thus enable one-stop service. “This will make it possible for us to speed up services and communication between Luft hansa Technik and the customer and structure them more efficiently,” says Man-aging Director Ziad al Hazmi, who served as General Manager Gulf for Lufthansa Technik for two years before taking on this new position. “Here we have got all the contact partners for sales, logistics, com-ponent areas and even Lufthansa Technical Training under just one roof.”

In response to the growing regional demand for repairs of nacelle components, Lufthansa Technik Middle East Services is

also opening its own service operation tai-lored especially to needs of its customers there. “Having a service and repair facility in the region offers our customers the opportunity for fast, flexible and cost-efficient solutions, since we can avoid the addition-al costs of transporting components,” explains Heike Hartmann, who heads up Airframe Related Components (ARC®) at Lufthansa Technik.

Integrated services such as spare parts provision and repairs can be offered more efficiently to customers in the region when there is a local facility. Depending on the required repair, service can be provided directly at the customer site by an Airline Support Team (AST®), at the new business facility, or be organized within the Lufthansa Technik network.

Ziad al Hazmi is convinced: “Lufthansa Technik Middle East Services and the new nacelle operation will allow us to live up to our Middle Eastern customers’ expecta-tions and meet their needs in this growth market even better. We’re already consid-ering adding other products.”

Ziad Al Hazmi is Managing Director of the newly founded Lufthansa Technik

Middle East Services. Ziad Al Hazmi comes from Dubai and is trained as an

aeronautical engineer at the University of London. He joined Lufthansa Technik in

1999, initially working as the on-site representative with Saudi Arabian Airlines in

Jeddah. From 2005 to 2009 he held the post of Senior Regional Manager Sales,

and he served as General Manager Gulf for Lufthansa Technik for two years.

31 J

an. - 2

Feb. 2012

Dubai

MRO Middle East

Lufthansa Technik Connection 1.201224 | News

Quality ensuredAircraft Production Inspection Program (APIP) // BOC Aviation, the leading Asia-based leasing company, has signed a major APIP contract with Lufthansa Technik. The contract makes BOC Aviation Lufthansa Technik’s big-gest customer for the APIP product after Lufthansa and will cover the pro-duction and delivery of more than 50 aircraft – 18 Boeing 737 and 777 jets and 35 Airbus A320 and A330 aircraft – over a period of several years. Commenting on the deal, Ralf Schulze, Senior Sales Executive, Lessors & Banks at Lufthansa Technik, said: “This con-tract underscores the effectiveness of the APIP product. For a leasing com-pany, APIP is well worthwhile even in the short period between production and acceptance of an aircraft. For an airline, the product brings even greater benefits as the effects endure over the entire service life of the aircraft.” //

Spare engine pool for airberlinLufthansa Technik AERO Alzey // airberlin, Germany’s second largest airline, and Lufthansa Technik AERO Alzey (LTAA) have signed a multi-year spare engine pool agreement to support airberlin’s regional fleet of PW150A powered Q400 aircraft operated by Luftfahrtgesellschaft Walter (LGW). “This contract gives us the guarantee for a reliable and smooth operation,” said Florian Rohe, Technical Director of LGW. “We welcome airberlin as the latest member of our growing Spare Engine Pool community. Furthermore, it is a good example of our wide range of customized solutions for the regional airlines,” says Martin Hach, COO of Lufthansa Technik AERO Alzey. “We will be very pleased to justify airberlin’s confidence in us with providing outstanding reliability and service.” //

TCS® for Europe AirpostTotal Component Support // Europe Air-post and Lufthansa Technik have signed an extensive Total Component Support (TCS®) contract. One of France’s largest airlines can thus rely on the services of Lufthansa Technik, which will establish a home base at Charles de Gaulle Airport especially for this purpose. The contract concerns com-ponent supply for Europe Airpost’s fleet of 17 Boeing 737-300. 14 of these planes are equipped with a Quick Change Kit, which enables a rapid conversion from cargo to passenger configuration. In order to meet the customer’s time-critical material requirements, the new home base will be equipped with a broad inventory including line replaceable units, wheels and brakes, as well as thrust reversers. //

Under one roof // The Representative office of Lufthansa Technik and two of its Russian daughter companies have moved under one roof in the new offices in downtown Moscow. Together with Lufthansa Technik Vostok and Lufthansa Technik Vostok Services the Representative office is now easily accessible to the customers and partners of the company in Russia and the CIS. Thanks to this move Lufthansa Technik shall realize its well-practiced “one face to the customer” service concept in Russia. The personnel of the Lufthansa Technik companies available at arm’s length is able to answer a wide variety of questions related to project management and sales support, customer care and logistics. On the inside the move has further shortened lines of communications between colleagues representing different business

units of Lufthansa Technik and has facilitated additional cost savings due to joint usage of available office space and infrastructure. //

Lufthansa Technik Mosenka Plaza 2 Tsvetnoy Boulevard 25 127051, MoscowPhone +7-495-937-5103

New Moscow office

Representatives of various Lufthansa subsidiaries at the new location.

Best Authorized Service FacilityLufthansa Bombardier Aviation Services // Bombardier Aerospace has singled out Lufthansa Bombardier Aviation Services as the best Authorized Service Facility (ASF) in Europe. At the NBAA Annual Meeting & Convention in Las Vegas Eric Martel, Bombardier President Customer Services & Specialized and Amphibious Aircraft, presented the award to Dr. Hans Schmitz, Chairman of the Supervisory Board of Lufthansa Bombardier Aviation Services. Commenting on the award, Andreas Kaden, the then Managing Director of the company, said: “Our entire team has worked very hard and deserves this award. It proves that we are the market leaders when it comes to the maintenance of Bombardier business aircraft in Europe, not just quantitatively but also qualita-tively. We shall work tirelessly to defend this position over the next year.” //

Dr. Hans Schmitz (left) receives the award from the hands of Eric Martel (right).

Meet us at...

Total Support Services

Special Services Single Services Cabin & IFE

Products

Products & ServicesLufthansa Technik is one of the world’s leading providers of aircraft maintenance, repair and overhaul services (MRO) for aircraft owners and operators with all fleet types and sizes. The individual products – ranging from single services to a fully integrated Total Support – underline Lufthansa Technik’s claim of being a true one-stop shop for all requirements of commercial and private aircraft operations.

Aircraft Services

Airbus A300-600, A310, A318, A319, A320, A321, A330, A340, A350, A380 Boeing 737CL, 737NG, 747, 757, 767,

777, 787, MD-11, MD-80 British Aerospace Avro RJ series,

BAe 146 Embraer ERJ 135/145 Saab 2000 Business Jets Airbus Corporate

Jetliner (ACJ), Boeing Business Jet (BBJ) Embraer Legacy, Avro RJ series, BAe 146, Bombardier Challenger, Learjet, Global Express

Engine Services

General Electric CF6-80C2, -80E1, CF34-3, -8, -10 CFMI CFM56-2C, -3, -5, -7B Pratt & Whitney JT9D, -7A, -7F, -7J,

-7Q, -7R, JT9D-59A, -70A, PW4000-94, PW100, PW150 Rolls-Royce RB211-535, Trent 500,

700, 900, Spey, Tay 611/620/650 IAE V2500-A5, -D5 Honeywell LF507, ALF502 APUs APS2000, 3200, 2300, PW901A,

GTCP36-300, GTCP85-129H, GTCP131-9A, 131-9B, GTCP331-200, 331-250, 331-350, 331-500, 331-600, TSCP700-4E

Component Services*

Airbus A300-600, A310, A318, A319, A320, A321, A330, A340, A380 Boeing 737CL, 737NG, 747, 757, 767,

777, 787, MD-11 Bombardier CRJ, Q400 British Aerospace Avro RJ series,

BAe 146 Embraer ERJ 135/145, E-Jet 170,

175, 190, 195 Saab 2000 (excluding LDG) Only Landing Gear

MD-80, Raytheon Hawker, Gulfstream

* including Landing Gear Services

Additional Services

VIP & Executive Jet Solutions Cabin and cockpit modifications Customized engineering services Component pooling Airline Support Team – AST® Surface technology services Aircraft Leasing & Trading Support – ALTS®

Certifications

Certified Maintenance, Production and Design Organization. Certified by the US Federal Aviation Administration FAA (FAR 145, certificate numbers: DLAY225D, DLAZ225D, DLOY747N), Germany’s LBA (EASA Part-145, EASA Part-21/G, EASA Part-21/J) and more than 30 airworthiness authorities.

Total Support ServicesTotal Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time. • Total Operational Support (TOS®)• Total Technical Support (TTS®)• Total Base Maintenance Support (TBS™)• Total Material Operations (TMO®)• Total Component Support (TCS®)• Total Engine Support (TES®)• Total Landing Gear Support (TLS™)

Single Services Single Services such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services.

•AircraftServices•ComponentServices•EngineServices• LandingGearServices•VIP&ExecutiveJetSolutions•SupplementaryServices

eServicesAt the center of Lufthansa Technik’s eServices is the unique Technical Operations Websuite manage/m® which allows operators to manage their technical operations via a web-based system.

Special Services At Lufthansa Technik, standard solutions are just the basis. Under the designation Special Services the leading MRO provider offers a product portfolio reaching beyond traditional MRO services from the manual.

• Airframe Related Components (ARC®)• Engine Parts & Accessories Repair (EPAR)• Maintenance Management Services (MMS)• Aircraft Leasing & Trading Support (ALTS®)• AOG Services

Cabin & IFE Products Lufthansa Technik has successfully estab-lished a line of cabin products receiving a strong market acceptance.

• Cabin Management & IFE Systems• Aircraft&CabinEquipment• Connectivity• PatientTransportSolutions

New Aircraft Services • Airbus A380• Boeing 747-8• Boeing 787• Embraer E-Jets

For more information:Lufthansa Technik Marketing & Sales Phone +49-40-5070-5553marketing.sales@lht.dlh.dewww.lufthansa-technik.com/services

Lufthansa Technik Connection 1.2012 Capabilities | 25

Lufthansa Technik Connection 1.2012

Uzbekistan/ Middle AsiaRuslan Nurislamovp +998-71-120-6789f +998-71-120-6790ruslan.nurislamov@lht.dlh.de

26 | Contacts

Key Account VIP & Executive JetsJoachim von Holtzapfelp +49-40-5070-3514f +49-40-5070-8331joachim.vonholtzapfel@lht.dlh.de

Let’s talk about solutions

Local representatives

Senior Vice President Marketing & SalesWalter Heerdtp +49-40-5070-2524f +49-40-5070-2101hamtssek@lht.dlh.de

Vice President Marketing & SalesWolfgang Weynellp +49-40-5070-2547f +49-40-5070-2101hamtssek@lht.dlh.de

Director Sales Western EuropeSuheil Mahaynip +49-40-5070-5295f +49-40-5070-5869 suheil.mahayni@lht.dlh.de

Key AccountGovt. & Special Mission AircraftHans Indlekoferp +49-40-5070-2548f +49-40-5070-64423hans.indlekofer@lht.dlh.de

Director SalesUSA and CanadaRobert Gaagp +1-305-379-1222f +1-305-379-2771miatsusec@lht.dlh.de

Director SalesCentral EuropeAndré Fischerp +49-40-5070-2590f +49-40-5070-9865128andre.fischer@lht.dlh.de

Director SalesLatin America and CaribbeanJörg Femerlingp +1-305-379-2604f +1-305-379-2771joerg.femerling@lht.dlh.de

SpainMarkus Salzigp +34-971-267-877f +34-971-408-625markus.salzig@lht.dlh.de

ItalyGeorgios Ouzounidisp +39-0331 233713 f +39-0331 233799georgios.ouzounidis@lht.dlh.de

UK and IrelandNigel Woodallp +44-1202-496572m +44-7812-091-074nigel.woodall@lht.dlh.de

Director SalesMiddle East, AfricaWieland Timmp +49-40-5070-3053f +49-40-5070-5067wieland.timm@lht.dlh.de

BrasilSimon Engertp +55-11-3048-5856f +55-11-3846-2892simon.engert@lht.dlh.de

USA (for Lessors & Banks)Axel Haugp +1-425-454-1962f +1-425-454-2103axel.haug@lht.dlh.de

TurkeyFulya Türközp +49-40-5070-65818f +49-40-5070-4781fulya.tuerkoez @lht.dlh.de

JapanHidenori Satop +81-45-309-2777 f +81-45-309-2777 hidenori.sato@lht.dlh.de

Lufthansa Technik Connection 1.2012

DubaiZiad Al Hazmip +971-4-4057-557f +971-4-33148-66ziad.al-hazmi@lht.dlh.de

ChinaSteven Wangp +86-10-6465-1593f +86-10-6463-8016steven.wang@lht.dlh.de

Key Account Lessors & Banks Harry Seegerp +49-40-5070-4780f +49-40-5070-3980harry.seeger@lht.dlh.de

Line Maintenance WorldwideMichael Struckp +49-69-696-69660f +49-69-696-69666linemaint.agrmts @lht.dlh.de

Director SalesEastern Europeand CISDmitri Zaitsevp +49-40-5070-5404f +49-40-5070-2558dmitri.zaitsev@lht.dlh.de

Director SalesSouth East Asia and AustraliaRobin Johanssonp +65-6733-9081f +65-6733-1923robin.johansson@lht.dlh.de

Director SalesEast AsiaRichard Haasp +852-2846-6370f +852-2156-0230richard.haas@lht.dlh.de

Australia and PacificRoland Wunderlichp +61-3-8623-6067f +61-3-8623-6169roland.wunderlich@lht.dlh.de

IndiaTim Hallmayerp +91-22-395-37409f +91-22-395-37200tim.hallmayer@lht.dlh.de

Affiliates & Corporations | 27

Lufthansa Technik Airmotive IrelandPhone +353-1-401-1109Fax +353-1-401-1300sales@ltai.ie | www.ltai.ie Lufthansa Technik AERO AlzeyPhone +49-6731-497-0 Fax +49-6731-497-197sales@lhaero.com | www.lhaero.com Lufthansa Technik BrusselsPhone +32-2-752-8660 Fax +32-2-752-8673sales.bruub@lht.dlh.dewww.lufthansa-technik.com/brussels Lufthansa Technik BudapestPhone +36-1-296-3000 Fax +36-1-296-3001sales@lhtb.hu | www.lht-budapest.com Lufthansa Technik Component ServicesPhone +1-818-765-6201 Fax +1-818-765-7023sales@ltcs.aero www.lufthansa-technik.com/ltcs Lufthansa Technik IntercoatPhone +49-4191-809-100 Fax +49-4191-2826 sales@lht-intercoat.dewww.lht-intercoat.de Lufthansa Technik Landing Gear Services UKPhone +44-20-8589-1941Fax +44-20-8589-1901sales@ltlgs.comwww.lht-landinggear-uk.com Lufthansa Technik LogistikPhone +49-40-5070-5331Fax +49-40-5070-8667sales@ltl.dlh.de | www.ltl.aero Lufthansa Technik Maintenance InternationalPhone +49-69-696-46929 Fax +49-69-696-69603altfried.nessel@lht.dlh.dewww.lufthansa-technik.com/ltmi Lufthansa Technik MaltaPhone +356-2560-4000Fax +356-2560-4190sales@ltm.com.mt | www.lht-malta.com

Lufthansa Technik MilanPhone +39-02-7486-7357Fax +39-02-7486-7073lht-milan@lht.dlh.dewww.lht-milan.com Lufthansa Technik PhilippinesPhone +63-2-855-9311Fax +63-2-855-9309sales@ltp.com.ph www.lht-philippines.com Lufthansa Technik Services IndiaPhone +91-22-935-37409Fax +91-99-5800-5695sales@lht-services-india.com www.lufthansa-technik.com/india Lufthansa Technik ShenzhenPhone +86-755-2777-5925Fax +86-755-2750-0269sales@lht-shenzhen.comwww.lht-shenzhen.com Lufthansa Technik SofiaPhone +359-2-4601-777Fax +359-2-4601-251sales@lht-sofia.com | www.lht-sofia.com

Lufthansa Technik SwitzerlandPhone +41-61-568-3078Fax +41-61-568-3079sales@lht-switzerland.com www.lht-switzerland.com Lufthansa Technik Turbine ShannonPhone +353-61-365-512Fax +353-61-360-513sales@ltts.ie | www.ltts.ie Lufthansa Technik Vostok ServicesPhone +7-495-981-5850Fax +7-495-981-5852maciej.mazurowicz@lht.dlh.dewww.lufthansa-technik.com/vostok Lufthansa Technical TrainingPhone +49-69-696-2751Fax +49-69-696-6384sales@ltt.dlh.de | www.ltt.aero

Lufthansa Bombardier Aviation ServicesPhone +49-30-8875-4600 Fax +49-30-8875-4511 sales@lbas.de | www.lbas.de Lufthansa LEOS Phone +49-69-696-8222Fax +49-69-696-93888sales@lufthansa-leos.comwww.lufthansa-leos.com Airfoil ServicesPhone +603-6145-3612Fax +603-6141-6810info@airfoil.com.my | www.airfoilservices.com Ameco BeijingPhone +86-10-6456-1122 Phone ext 4100/4101Fax +86-10-6456-1823sales@ameco.com.cn www.ameco.com.cn AirLiance MaterialsPhone +1-847-233-5800Fax +1-847-233-5900sales@airliance.com | www.airliance.com

BizJet InternationalPhone +1-918-832-7733 Fax +1-918-832-8627sales@bizjet.com | www.bizjet.com Hawker Pacific AerospacePhone +1-818-765-6201Fax +1-818-765-5759sales@hawker.com | www.hawker.com Heico AerospacePhone +1-954-961-9800Fax +1-954-987-7585sales@heico.com | www.heico.com LTQ EngineeringPhone +61-3-8346-2000Fax +61-3-8346-2111sales@ltq.com.au | www.ltq.com.au N3 Engine Overhaul ServicesPhone +49-3628-5811-0Fax +49-3628-5811-8240sales@n3eos.com | www.n3eos.com Shannon AerospacePhone +353-61-370-000 Fax +353-61-361-100marketing@sal.iewww.shannonaerospace.com SpairlinersPhone +49-40-5070-66499Fax +49-40-5070-66742info@spairliners.com | www.spairliners.com

Russia and CISRobert Beddiesp +7-495-937-5103f +7-495-937-5102robert.beddies@lht.dlh.de

Boeing strong since 1960.

Launch customer 747-8 Intercontinental

Lufthansa Technik services for Boeing. Never change a winning team! Over 50 years ago, Lufthansa started into the jet age with a Boeing. Since then, we’ve been providing full technical support for boeing aircrafts, engines and components. With the latest addition being the 747-8 Intercontinental. Lufthansa Technik and Boeing − a partnership with a long tradition and a bright future.

Lufthansa Technik AG, Marketing & SalesE-mail: marketing.sales@lht.dlh.de www.lufthansa-technik.com/747-8 Call us: +49-40-5070-5553

More mobility for the world

173_210x297_747-8_LHT-Connection_ICv2_RZ05.indd 1 04.05.2011 18:16:57 Uhr