The Lost Art of Social Listening

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Transcript of The Lost Art of Social Listening

Page 1: The Lost Art of Social Listening

THE LOST ART OF SOCIAL LISTENING

How to create a social media listening strategy+ 5 tools to put it into action

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Hello, I’m Nicholas

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bit.ly/art-of-listening

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What are we really doing?

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Making things people wantbeats making people want things

John Willshire

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Somethingwe make

Somethingpeople need

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It all starts with listening

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Why do businesses failwith social media?

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Too much push,not enough pull

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Running on autopilot

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Trying to be everywhere,and ending up nowhere

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Chasing (the wrong) numbers

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Giving up too soon

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So, what should you do?

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Dive in and start listening

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Find your target audience

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Filter out the noise

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Identify the influencers

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Look for the trends

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Oh, and remember…

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Your audience doesn’tcare about you

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Your audience cares aboutwhat you can do for them

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Store 1GB of MP3 files on the hard drive

1,000 songs inyour pocket

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5 tools to make you anawesome listener

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hootsuite.com

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mention.com

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hotjar.com

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buzzsumo.com

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feedly.com

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And two more bonus tools…

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Phone and email (yes, really)

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The $10,000 tweet

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earnworthy.com/book

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@nscalice

[email protected]