Library 2.0? No, thank you! Obstacles to Creating a Social Library
The library is there: for you, with you, by you · –The library is there: for you, with you, by...
Transcript of The library is there: for you, with you, by you · –The library is there: for you, with you, by...
The library is there: for you, with you, by you
By Mogens Vestergaard, Director of Library and Citizens Services, Roskilde
Libraries and Citizens Services dept., Roskilde, 17th of May 2018
Bruxelles 17.05.2018
• The title:
– The library is there: for you, with you, by you: Collection/Connection - transactions/relations -serving/facilitating
• Presentation of your speaker and of Roskilde municipality and our experiences on the transformation
• Some examples on connecting, cooperation and a little on sustainability
• Some reflections on what could be done
Short agenda
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• Mogens Vestergaard
• Leader positions since 1997-
• Director of libraries and Citizens services at Roskilde Libraries 2002-
• Chairman of Association of Danish Public Library Directors and Managers 2009-2017
Allow me…
Where are we…?
Library, Citizens’ services
and Archives
Red = Main Library
Blue = Branch Library
Green = Book Mobile Stop
86.000 inhabitants.
Ca. 110 FT Staff
Gross budget 10 mill. EUR
500.000 Items
1.400.000 Loans
600.000 visits
600.000 visits on homepage
400+ events
Roskilde
30
km
Municipal organization
City Council
Mayor
Schools & Childcare
Employment & Welfare
Planning, Culture and
Environment
Culture and sport
Libraries and Citizens’ services
Planning and development
Environment Traffic
Administration
Organization
Library and Citizens services
Space and Communication
Learning and events
Children and Young Adults
IT &Medias Citizens services Local historyRegional
Libraries and Projects
Administration
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• Roskilde Libraries and Citizens’ Service provides a free space for all citizens, focusing on empowerment and relationships between people.
• We sort and disseminate actively to inspire citizens to enrich their lives in spaces for knowledge, literature and events
Core statement
Danish Library Act 2000
Overskrift fylder
Rød bjælkes højde
Evt. manuel justering
Public Libraries: Objectives and services
§ 1. The objective of the public librariesis to promote information, education andcultural activity by making available books,periodicals, audio books and other relevantmaterial, such as recorded music andelectronic information resources, includingInternet and multimedia.
Source: Agency for Culture and Palaces
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• Are libraries redundant?
• Why don’t libraries focus on BOOKS?
The strategic situation
0100.000200.000300.000400.000500.000600.000700.000800.000900.000
An
tal
besø
g
År
Visits – physical and virtual
Fysiske besøg
Virtuelle besøg
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• Perhaps because we are
– talking about patrons, users, citizens or partners?– taking an outside->inside perspective on our
business?– contributing to important agendas in the local
community?• - also outside the library field?
– Seeing a mind shift on its way in the staff – including the managers and directors?
• The libraries in the knowledge society• 4-spaces model
The strategic situation
Much more than books
4 – spaces model
ENGAGEMENT
EMPOWERMENT
PERCEPTION/EXPERIENCE
INNOVATION
©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009
Bruxelles 17.05.2018
Cooperation
Input
• Creation
Process
• Participation
Output
• Consumation
Outcome
• Evaluation
Impact
• Change lives
We can cooperate with the Citizens in every part of:
Bruxelles 17.05.2018
• Transaction
• Collection
• Serving
• Expert
• Established
From… To…
• Relation
• Connection
• Facilitating
• Multi-competent
• Floating
4 – spaces model
ENGAGEMENT
EMPOWERMENT
PERCEPTION/EXPERIENCE
INNOVATION
©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009
Transaction/Collection/Serving
Relation/Connection/Facilitating
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Staff development 2007-2017
0
10
20
30
40
50
60
2007 2008 2009 2010 2011 2012 2013 2014 2015 * 2016 2017
Librarians
Assistants
Other staff
Academics
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• Adopted by the City Council 2015 – reflecting some major agendas in Roskilde (but not all!):
1. The Role of Libraries in Local Areas
2. The role of the library in the Culture street of the city center
3. The digital citizen
4. IQ Roskilde – the innovative city
5. Literature
Roskilde Library Policy
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• Open Libraries– Open 7-22 every day (weekends 7-16)
– Self service (Staffed some hours according to size)
• Citizens’ services
– The public authority/municipality is close to the local community
• Supporting local acitivities– Making Local Communities attractive
– Creating coherence
1. The Role of Libraries in Local Areas
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• Results of large interview survey:
– 7 important points:• A local player
• An important way into the community
• A place for contemplation• Guidance by trained staff
• Digital connections
• Structure in life• Hygge (Cosiness, friendliness…)
• Libraries are used in transitional phases of life
• Libraries are so important, that you don’t mind paying for them, even though you don’t use them yourself
Outside->In perspective
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• Partnerships:
– BiMus – a very close and unique partnershipbetween library and museum (LiMus in English)
– The library as a city builder together with othercultural institutions
• To:
– Making the city center live and be (more) attractive for both citizens and tourists
2. The role of the library in the Culture street of the city center
Culture Street
Culture Street
Commercial Street
Culture Street
• Created cultural activities in the central part of Roskilde city
• Cooperation bwtween Library, Abbey, Museum, Museum for Contemporary Art, Cathedral and City’s House (former Town Hall) with BiMus as secretariat.
– Festival of light– Go Orange – leading to Roskilde Festival– Science day– Rock Around the World– Kulturautomaten
An ATM for CULTURE
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• Empowerment– How to use public solutions
– How to use data and technology
• Democracy
– What about those, who are not able to make use or cope with a society, in which digital is essential
– The project: Youth and Democracy: how to get the youth becoming more interested in democratic processes
3. The digital citizen
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• Integration and internationals
• Innovation
– Project: Local community’s Innovation Space
– Makerspaces
– Do-it-together
– The library as a partner and a facilitator
– www.folkelab.dk
4. IQ Roskilde
Internationals at Roskilde library
Makerspace…
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• ”Classic” literature
• Digital literature (more than e-books…!)
• Literature makerspaces
5. Literature
Literature and 4-spaces model
EXPERIENCE EXPLORE
CREATE PARTICIPATE
©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009
Reading
Meet the author
Music & literature
Digital literature
Website
Shelves
Consulting staff
Litteratursiden.
dk
Festival
Reading clubs
YOUR-litera-TURe
Local events
Poetry bingo
Short stories
competition
Writing school
Adventure on the
iPad
Makerspaces
Book talks in schools
Biblo.dk for tweens
Writing workshop
for children
Meet the author - 1
Discover your literature
Poetry machine – digital literature
Library driven homepages
Children and Young Adults
Cooperation with schools – reading, internet ethics, literature…
There are 50 % more rare words in childrens’ books than in a conversation between adults
That’s why it is important for children to read
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1. Creating new ways of meetings btw. civil servants and citizens
2. The house of the citizens, whocreates the activities
3. Local identity through localhistory
4. Active local democracy
5. Mobile and flexible libraryservices (to parts of the municipality without branches)
6. Local partnerships
The Role of Libraries in Local Areas
New paths
’Dissemintion and guidance in new waysFocus on inspiration og guidance during n both manned and
unmannet oprening hours – we are still a LIBRARY!
- Using the collection in new ways
- Promoting the digital services
- Focus on local library service
BEFORE AFTER
From transaction to relation
Library
BibDok & Design Thinking
Impact and user needs
Connecting to the citizens
Design Thinking
Field studies to discover user needs - prototyping and testinghttp://designthinkingforlibraries.com/
BibDok
useremployee
Impact evaluation
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Cooperation
Input
• Creation
Process
• Participation
Output
• Consummation
Outcome
• Evaluation
Impact
• Change lives
We can cooperate with the Citizens in every part of:
Thereby making libraries FOR, WITH & BY the citizens
4 – spaces model
ENGAGEMENT
EMPOWERMENT
PERCEPTION/EXPERIENCE
INNOVATION
©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009
Bruxelles 17.05.2018
• Stakeholders
– Politicians
– Patrons
– Associations, organizations, guilds, unions...
– Educational institutions
– Municipality departments
– Local, regional, national, international
– ...
• Because the library is for everyone
With whom to cooperate
Citizens’ whishing tree – for them
Citizens’ sharing furniture – with them
Juniorparty – by them
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• Your core statement!
• What do you bring
• What do you want to achieve
• Where to connect
Always
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• UN
• IFLA
• What are libraries doing?
– Promoting the goals
Sustainability
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1. Legislative
2. Executive
3. Judiciary
4. Journalism
5. Libraries
Another perspective
5th state of power
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• Performance
• Facilitation of processes
• Didactics
• Handle big data
• Host of debates
• Anthropology
• Curate and innovate
• Navigation within the flow
New competencies
Staff promotion initiative
Staff promotion initiative
Bruxelles 17.05.2018
• For, with and by the citizens is crucial
• Connection to stakeholders of any kind is essential
• Connection to major common (local) agendas are important
• Cooperation must be on a core statement basis
• Competence development of relational competencies is necessary
• Involvement on a much more personal level by the staff is a must
• We are (to be) the 5th power of state
My points
SILF 2016
Thank you for listening