On 11th January, UPS was awarded

flying rights into China and since 1st

April 2001, we have been offering a

direct flight service six days a week

from the USA to China.

“China has become one of the most

important express cargo markets in the

world. These rights are critical for UPS to

provide its customers with the flexibility and

capacity they need to grow their business in

this vital region,” added Kelly.

The new air route is excellent news

for all our customers worldwide. Until now,

UPS has been unable to offer the types

of services that our customers enjoy

to other Asian markets where

we already have a

direct service.

UPS aims to be theleading shipping andlogistics provider in China■ The new direct service

The flights are the first new air cargo

authorities to be granted by the People’s

Republic of China since before World

War II and UPS is currently the only US

cargo carrier to fly directly from the US

to China.

■ What does this mean for UPS

customers in Europe?

At the end of last year we enhanced our

service to Asia by increasing

our flight connections,

with a daily flight

operating from Cologne

to Taipei. The new

China routes from the US

provide us with alternative

routing options for UPS

volume directly into China,

and more importantly, they will allow

us to expand our presence and connections

within this important market.

■ UPS’ operations in China

For the past 13 years, UPS has worked

with China through a partnership with

Sinotrans. This joint venture enables us

to reach 120 cities across China

through offices in Beijing,

Guangzhou, Shanghai and

the Sinotrans network

throughout the rest of

the country.

As our business develops in China, we

will need to extend our infrastructure and

already have plans to expand our branded

operations to 40 major cities. In addition, we

will be opening three new representative

offices in Qingdao, Shenzhen and Xiamen.

We aim to deliver to every address inChina by the end of the year■ Opportunities for European

business in Asia

Over the last two decades, UPS has

made important investments in its China

operations and Asian network. The ability

now to directly connect China to our Asian

network is the last missing link in UPS’

complete global network.

European companies seeking to expand

into China whether through exporting or

investing will be able to take advantage of

the new openness of China’s economy.

Pascal Lamy, Trade Commissioner, European

Commission said: “The EU is committed

to working in partnership with China and

determined to share its experience in the

WTO, assisting as far as possible with

the changes which China will have to

introduce and sustain in its continuing

economic transition.”

■ China’s entry to the WTO

China is a major manufacturing base

for many industries and is also the

world’s fastest growing economy. China

is preparing to join the World Trade

Organisation later this year and UPS’ role

as a global enabler of trade becomes

increasingly important to the country’s

economic development efforts. China’s

impending membership of the WTO is

predicted to bring about vastly improved

access for EU firms to China’s market and a

population base of over 1.2 billion people.

The costs of exporting will be lessened as

tariffs and non-tariff restrictions are

expected to be sharply reduced. Also, the

incentives to invest in China will be

enhanced by a more attractive and pre-

dictable business environment.

■ The future – trading with China

The EU currently accounts for 15% of

China’s imports and exports and we expect

trade to significantly increase. The kind of

products moving between the two regions

is also likely to change. An open trading

policy should trigger a migration from general

air cargo to higher value commodities that

usually require fast, time-definite, express

services.

Go on and surf the net – UPS style!Click on Quick Cost Calculator todetermine shipping rates – online.

UPS Europe Business MonitorTurn to page 3 and read how changes inmodern technology have effected the faceof European Business.

Dangerous GoodsUPS answers questions over thetransportation of Dangerous Goodsshipments on page 4.

Service UpdateNeed to ship less urgent goods, efficientlybut with UPS reliability? Find out how onpage 4.

T h e l a t e s t n e w s a n d v i e w s f r o m U P S – S u m m e r 2 0 0 1w w w . u p s . c o m

UPS China Express – enhancing global trade to and from ChinaThe new direct route to China creates “a competitive, high-speed business-to-business aviation highway that services global business, builds jobs and

speeds high-value exports” comments Jim Kelly, Chairman and CEO on UPS’ new air rights to China.

Inside Story

Businesses need to be aware of

the regulations governing the trans-

portation of Dangerous Goods and

their responsibilities in this area.

The article below should help to

clarify potential areas of confusion.

Dangerous Goods are often referred

to as hazardous materials. Both terms

have the same meaning, although in

Europe the term Dangerous Goods is

much more commonly used. Dangerous

Goods are defined as articles or

substances which are capable of posing

a significant risk to health, safety or

property when transported and which

are classified according to criteria laid

down in various shipping regulations.

UPS adheres to the transportation

regulations outlined by the International

Air Transport Association (IATA) and

does not accept Dangerous Goods in its

system – nationally or internationally.

Businesses which ship dangerous

goods without appropriate labelling,

documentation and packaging can face

significant financial and legal penalties.

See Question & Answer section

on back page for more information.

Handle with care–DANGEROUSGOODS!

ENG/GEN

P51531 Forum IV Eng/Gen 20/7/01 3:11 pm Page 1

within your own intranet environment, at

any location.

The right tools for the jobEasy To Implement – although UPS OnLine®

Tools offer sophisticated capabilities, as APIs

they can be easily integrated into websites

and enterprise applications.

Platform-Independent – No matter what your

computing environment, UPS OnLine® Tools

work with any platform that supports HTTP.

Flexible and Customisable – The tools

are very flexible and can support web store-

fronts as well as enterprise applications.

A total support serviceUPS offers you a total support service.

Our technical team provides both the

documentation and customer support you

need to successfully implement the tools.

How do I access them?To download and integrate UPS OnLine® Tracking

into your website, visit your country page

and click on the E-business section for

everything you need. If you are interested in

incorporating the UPS Signature Tracking,

UPS Shipping and UPS Rating Tools

into your website, please e-mail us at

tellus@upsforum.com and we will have

someone contact you.

UPS OnLine® Tools are free to downloadand give you a variety of options tocustomise your e-commerce and enter-prise solutions.

Currently, available to customersacross Europe are:■ UPS Tracking: Let your customers

track their shipments right from your e-commerce site using your referenceor order number.“We provide better customer servicebecause of the Tracking Tool”.

■ UPS Signature Tracking: Track apackage and gain valuable Proof ofDelivery information including a digitisedsignature of the recipient and deliveryaddress confirmation. With full PODreduce your days sales outstanding.“Signature Tracking helped to strengthen our company’s cash flow”.

■ UPS Shipping: Bring UPS’ web-basedshipping to your employees’ desktopsvia your intranet.“Just what I needed, a shipping systemcustomised to my business needs”.

■ UPS Rates & Service Selection:Display all the UPS shipping optionsand rates on your website, giving your online customers the flexibility tochoose the service that best fits their needs and budget.

InBriefUPS acquires Mail Boxes EtcUPS has acquired the world’s largest franchiser

of independently owned and operated business,

communications and shipping centres, MAIL

BOXES ETC (MBE).

MBE will be merged into UPS, consolidating

opportunities to develop new services for small

businesses, e-commerce and financial services. It

will also strengthen UPS’ links to a growing segment

of retail customers, such as Internet consumers and

SOHO (small office/home office) owners.

MBE is comprised of more than 4,300 retail

locations, including 900 centres in 29 countries

around the world. For more information about MBE

log-on to the website at www.mbe.com

America’s Most Admired for 18 consecutive yearsWe are delighted to announce that UPS has

once again been voted America’s Most Admired

company in the mail, package and freight

delivery sector for the 18th consecutive year

by Fortune magazine.

The magazine polled 10,000 senior executives,

directors and analysts to compile a list of America’s

most admired companies. The result is an “industry

by industry guide to corporate America’s shiniest

reputations” said the magazine.

The honour follows a similar survey last Autumn

in which UPS was selected “the World’s Most

Admired” company in its industry for the third

consecutive year. Also, for the first time, Fortune

placed UPS on its Top 25 “All Stars” list for exempli-

fying leadership on a global scale.

UPS expands freight forwarding expertise with acquisition of Fritz Companies, IncUPS recently completed its acquisition of

Fritz Companies, Inc, one of the world’s leading

freight forwarding, customs brokerage and

logistics companies.

The acquisition expands UPS’ flexibility to offer

customers a broad, integrated portfolio of services

for moving everything from small packages to heavy

freight, by any mode of transport, anywhere in the

world.

■ Notification of the shipment’s arrival is

issued to the customer via e-mail (or

SMS mobile phone messaging in the

future) together with the tracking

number, which is required when

collecting the shipment from the

Texaco Service Station.

■ Orders can be collected from the

designated Texaco Service Station

within 14 days, after which they are

automatically returned to the e-tailer.

UPS’ delivery services combined

with RelayStar® offer an innovative

solution to the e-tailer and their

customers*. If this delivery solution

is suited for your web business

and you want to learn more,e-mail us

at tellus@upsforum.com

*Currently for deliveries to Benelux and UK only.

How does RelayStar® work?■ While on the e-tailers website, the cus-

tomer places their order and chooses

the UPS delivery to a RelayStar® location.

Here they can see and choose the

Texaco service station they wish to pick

up from.

■ Confirmation of their order is e-mailed to

the customer including the UPS tracking

number for tracking online.

■ UPS collects the goods from the e-tailer

and delivers the shipment to the desig-

nated Texaco Service Station. The UPS

driver’s hand held computer (DIAD)

captures the delivery information.

■ Increased customer satisfaction by

providing customers with a choice of

economical and convenient delivery

options when purchasing online.

■ Order visibility as

e-tailers can integrate

UPS’ leading edge

tracking technology

into their own web-

site – enabling cus-

tomers to track their orders directly

online. This improves value to

consumers and also reduces the

number of calls to the e-tailer’s

customer service department.

■ New business gained by providing solutions

for those customers frequently deterred

from using the web for their purchases

because of home delivery concerns.

To increase flexibility and choice of deliv-

ery options for online purchasers, UPS

has teamed up with Texaco in Benelux

and the UK to test a new, innovative

delivery concept.

Dubbed RelayStar®,

e-tailers can integrate

this new, cutting edge

“alternative delivery”

option into their website.

When UPS customers with an online

presence sign up for this programme,

their customers are able to opt for

a delivery to their nearest Texaco

station*.

With the RelayStar® station locator

and UPS delivery services, there are

obvious benefits for both the e-tailer

and the consumer, such as:

UPS on the Net UPS’ Quick CostCalculator tool comesto your UPS countryInternet page

Visit your country page on

www.ups.com and check out UPS’

newest interactive tool.

UPS Quick Cost Calculator allows

you to determine the cost of single pack-

ages and documents or multiple piece

shipments* immediately online. Want to

know how much it costs to ship a 10kg

package from your office to Milan or a

document to New York with UPS Express?

Easy, simply enter the origin and destina-

tion postcodes, your shipment details

and immediately see the cost, by service

level. No need to call UPS or look it up in

the Service and Tariff Guide. Costs are

provided in the currency of the origin coun-

try and in an easy-to-read chart format.

Don’t forget, if you want to check out

the transit times of UPS services, simply

click on the Transit Times icon on your

country page and you can look up exact

time and day commitments by service,

to postal code level accuracy.

*Costs are given for shipments containing up to five packages.

Prices quoted reflect UPS’ most current published rates

UPS OnLine® ToolsIntegrate UPS OnLine® Tools into your e-commerce website and your customers will be able to shop, ship and

track directly from your site. You will have to field fewer calls about their orders and your customers will have

another reason to return to your site, giving you additional cross-selling opportunities.

“We believe that there is a significant need for alternative delivery options for today’s online customer. This solution provides significant convenience for online purchasers with busy lifestyles”

comments Michael White,

UPS Technology Marketing

Manager.

UPS teams up with Texaco to offer a unique e-delivery solutionE-commerce and doing business on the web have created a range of new purchasing patterns and customer needs. Shopping, ordering and payment now take place in a virtual environment.

Delivery of the actual goods ordered, however, still uses traditional delivery channels.

Coming soon■ UPS Time in Transit: Enable your cus-

tomers to know exactly how long it willtake for their shipments to reach them.

■ UPS Address Validation: Reduce shipping and billing address errors byvalidating the city, area and postal codeat the time of customer order entry.

Look at the detailed benefits fromintegrating UPS OnLine® ToolsImprove Your Customer Service: You cancorrect errors at the point of entry, offerflexible shipping options and customisedtracking numbers.Add Website Functionality: Digitise yourentire shipping procedure to allow youronline customers to shop, ship and trackfrom one location only – your website.Increase Customer Time on Your Site:Bring customers back to your website andkeep them there by putting the power ofonline shipping at their fingertips. This couldhelp you increase impulse buying andmarketing opportunities.Reduce Costs: By making your shippingmore efficient, you can reduce returns, decrease customer support phone callsand eliminate address errors at order entry.Internal flexibility: Integrate our OnLine®

Tools into your internal systems and your employees can ship, track and trace

P51531 Forum IV Eng/Gen 20/7/01 3:11 pm Page 2

■ If the consignee refuses the shipment

due to reason 3, it is automatically

returned to the shipper. However, if it is

a freight collect shipment, UPS notifies

the shipper in order to gain alternative

delivery or return instructions, and

informs the shipper of the return freight

charges.

Please note: ■ Undeliverable shipments within the

E.U. will be returned via UPS Standard

service, with a yellow label attached

showing the reason for return. (See

example to the right).

■ There is no charge for the return of

undeliverable shipments (unless the

shipment was sent freight collect),

■ Shipments are not held by UPS for

more than 10 working days.

For handling shipments fordelivery outside the E.U., UPS follows these procedures:■ Undeliverable shipments will be

stored on our premises while UPS

calls the shipper to give the reason for

non-delivery and to confirm consignee’s

contact details, alternative delivery

options or return instructions and

any applicable return charges.

Simultaneously a postcard is sent to

the consignee requesting alternative

delivery instructions, or a new delivery

address.

■ If there is no consignee reply after

10 working days,

or if the shipper

instructs UPS to

abandon the ship-

ment, it will be for-

warded to a cen-

tralised UPS depart-

ment for disposal.

These newly intro-

duced procedures

mean that all unde-

liverable packages

will be promptly returned, having made

every reasonable attempt to effect

delivery to the consignee. This allows

you to receive your packages back

in a more time-effective manner

with minimum inconvenience and

minimum or no cost to you.

Our procedure works in two ways

depending on whether the shipment

is in circulation within the E.U. or

outside. The new procedure has been

specifically developed to offer a

consistent service that reduces the

time shipments are held in UPS centres.

For handling E.U. shipments, UPS follows these procedures:

■ If the shipment cannot be delivered

due to reasons 1 and 2 (after

attempting address correction and

leaving notices at the delivery

address) a postcard is sent to the

consignee requesting further delivery

instructions. If there is no reply by the

consignee after five working days,

UPS returns the shipment to the

shipper.

Undeliverable Package – Next StepsUPS has introduced a new Package Handling Procedure for shipments that we have been unable to successfully deliver.

Reasons why we cannot deliver include:

1. Incorrect address details on shipment

2. No one is available to receive the shipment after 3 delivery

attempts by the UPS driver

3. Refusal by consignee to pay freight collect or duties charges,

or the C.O.D. amount

The ‘90s’ was a time of dramatic

change as the pace of business

accelerated. After mobile phones,

e-mail and laptops came hot-desking

and home working. The workplace

was under pressure to become more

flexible and stress was accepted

almost as a pre-requisite to an indi-

vidual’s success.

Nowadays technology is key to

modern day business solutions. Back

in 1997, there was concern that com-

munications technologies were under-

utilised, especially in Italy. Although

almost all companies there had a web-

site, it was not then considered to be

important to marketing efforts. By 1998,

a majority of European executives were

using e-mail and a growing number the

Internet, although only to source informa-

tion. But by 2000, 20% of all companies

surveyed were using the Internet to

conduct business.

Both the UK and Germany are seen

as leading in e-business. In 2000, 30%

of respondents saw the UK leading in

this area with 28% saying Germany. When

asked which country would be best to set

up an e-business, again the majority

stated the UK (28%) while 13% said

Germany.

Most of Europe’s businessmen said

their companies had changed strategy to

take on the challenge of e-business. The

majority have gone on-line and even

employed e-commerce experts. Never-

theless, 58% of respon-

dents still view the

dot.com start up trend

as a phenomenon

where only some

will survive.

Europe’s

business leaders

increasingly

conduct

e-business

and commu-

nication via

e-mail. In 1999,

the average senior

businessman in Europe

received only 17 e-mails a day

but a year later, the number had risen to 27

with 12% receiving over 50 e-mails a day.

How European businessmen see each otherThe Germans are still perceived as the

hardest workers (although Germany’s

working days are among Europe’s short-

est) and the highest paid (though British

executives are often paid more).

According to the survey, the Italians

and Spanish take the fewest days holiday

a year and while away, the Spanish are

most regularly in contact with their offices.

The survey found that UK executives

spent the most nights away on business.

When asked to select which city senior

business executives would prefer to meet

in, the most popular choice was Paris.

Where the grass is greenerAccording to the survey, and especially

amongst respondents from Germany

and the UK, the happiest businessmen in

Europe were perceived to be the Italians.

When it comes to retirement, European

businessmen plumped for the sun, with

France, Italy and Spain ranking high

although the USA and other long haul

destinations like Australia, the Caribbean

and Latin America were also mentioned.

And, if given the opportunity to change

their nationality, the majority would choose

to be American.

Different ways of workingIn Europe, the average working week is

more than 50 hours but increasing num-

bers of executives are seeking flexible

working arrangements. In 1995 and 1997,

business leaders anticipated that the

proportions of staff working part-time and

on short-term contracts would increase.

By 1998, British business leaders antici-

pated a growing trend in casual work

clothes and an increase in working from

home. The Dutch forecast more crèche

facilities while the French predicted a

four-day week.

Yet by 1999, only 7% of European

boards of directors included any women

and the majority of leading businesses in

Italy, Germany and the Netherlands still

had no senior female executives.

More stressIn the Millennium year, work-related stress is

considered to be of huge significance. In

most countries (except the Netherlands)

stress is seen to be caused by bureaucracy,

paperwork, staff recruitment and

retention. Absenteeism was seen

as a contributing factor for the

Dutch and Germans.

In all countries, office politics,

technical hitches and computer

problems together with the

ever-increasing number of

e-mails are all seen as

causes of stress.

The total pictureDespite high stress levels, the picture

that emerges from the latest Business

Monitor is that Europe’s businesses are

coping well with change and there is a

sense of optimism.

At the same time however, business

leaders are fully aware that they will

have to continue to work hard to keep

ahead and that the price of success is

the ability to manage continual change.

For a complete review of the

results, past and present, visit

www.ebm.ups.com

UPSguest This is the second part of Douglas McWilliams’, CEO, Centre for Economics and Business Research, assessment of a decade of results found through the UPS Europe Business Monitor.

The author looks at key trends and how attitudes and habits of European business leaders have changed. He shows us how companies are coping with the fast pace of changing technology and

discovers that despite our ever-increasing European involvement, we all still have national allegiances and bias…

Are we truly European yet?The second part review of 10 waves of the UPS Europe Business Monitor

About the survey The UPS Europe Business Monitor surveys 1,500business leaders from Europe's top 15,000companies on an annual basis across Belgium,France, Germany, Italy, The Netherlands, Spainand the UK.

Respondents are at director level. The averageturnover of businesses interviewed in 2000 wasUS$ 1.64 billion (1.94 billion Euro); averageemployee size is 3,310. Interviewing is conductedin the respondents' native tongue at the TNS Harrisinternational telephone unit in London, UK.

P51531 Forum IV Eng/Gen 20/7/01 3:11 pm Page 3

? What goods are commonlyclassified as Dangerous Goodsfor shipping?

A You might be surprised by what itemsare in fact classed as Dangerous Goodsand therefore prohibited by UPS.Common examples of DangerousGoods include items such as:

■ Petrol which, if ignited, will burn easilyand fiercely.

■ Acids which can burn or corrode skin,metals or other materials.

■ Matches which through friction mayignite and cause a fire.

■ Many paints which may contain flam-mable liquids.

■ All types of aerosols which can alsobe flammable, and if punctured willexplode violently.

■ Cigarette lighters which contain flam-mable liquids and if ignited cause fire.

■ Thinners usually for paints, which arehighly flammable.

■ Some fire detectors which may con-tain radioactive material in the detectorsensor.

■ Some strong bleaches which can con-tain organic peroxides and can causesevere damage on contact with the eyes

■ Dry Ice (Carbon Dioxide, Solid), oftenused to keep perishable items cool.

? Why does UPS not acceptDangerous Goods?

A Dangerous Goods require very special,separate handling procedures through-out their entire journey. In order tomaintain UPS’ express delivery servicecommitments and for the protection ofour staff, equipment and other goodstransported, we currently do not permitthe general transportation of DangerousGoods.

? Are there situations when UPSdoes accept Dangerous Goods?

A UPS carries an extremely limited andcontrolled amount of low risk dangerousgoods for certain pre-approved con-tracted customers. However, this is nota general service offering and there areno current plans to extend this.

? What are the Dangerous Goodsregulations?

A The carriage of Dangerous Goods byroad, rail, sea and air is controlled andregulated by various complicated setsof regulations. These regulations setdown specific responsibilities for ship-pers and carriers of Dangerous Goods.To gain more information, the keyregulations include:

Technical Instructions for the Safe Transport of Dan-gerous Goods issued by theInternational Civil AviationOrganisation (ICAO) and Dan-gerous Goods Regulationsissued by the International AirTransport Association (IATA).

‘ADR’. ‘Accord Européen relatifau transport international desmarchandises Dangereusespar Route’. Local national reg-ulations may also apply andvary from country to country.

The International Maritime Dan-gerous Goods Code issued by the International MaritimeOrganisation.

? What if I don’t know anythingabout Dangerous Goodsregulations. Can I still be heldresponsible?

A Yes, the regulations outline specificresponsibilities for shippers and carriersof Dangerous Goods. It is the respon-sibility of the shipper to determinewhether they are shipping DangerousGoods. It is their responsibility to classifythe contents accurately, package themcorrectly and complete the appropriateaccompanying Dangerous Goods docu-mentation as well as pre-alert their

shipping company to the contents.Regardless of any lack of personalknowledge of Dangerous Goods, failureto comply with these regulations canresult in heavy fines and in some caseslead to imprisonment for the shipper orcarrier.

? How do I find out if my products are classified asDangerous Goods?

A It is the legal responsibility of the

shipper to classify goods correctly. You

can refer to the regulations listed or

ask your local Department of Transport

for advice. UPS is prohibited from

classifying or advising on the shippers

behalf. Many articles and chemical

products, including those which may be

classified as Dangerous Goods, are

required to have an associated Safety

Data Sheet (also known as a Material

Safety Data Sheet). Information on the

classification of goods for transport is

usually contained under the “Transport”

section of this document. If information

is missing, or cannot be found, contact

should be made with the manufacturer

or supplier of the goods.

? What do I need to rememberwhen using UPS?

A 1) If you are reusing packaging or

cartons, please ensure all old labelling

is removed. Any Dangerous Goods

labels on a package will cause the

shipment to be held up and inspected,

causing service delays and in-

convenience to you and your customer.

2) If you are shipping goods that could

be potentially confused as Dangerous

Goods but are not – because of their

unusual name, appearance, etc. it is

advantageous to clearly declare on the

shipping documentation that the goods

are “not classified as Dangerous

Goods”. This will ensure the shipment is

not delayed unnecessarily. Any mis-

declaration will lead to strong penalties

for the shipper.

3) Remember that UPS does not accept

Dangerous Goods in its system.

JUNE1 Madaraka Day, Kenya.

Children’s Day, China

4 Prophet’s Birthday, observed inpredominantly Islamic nations.Whit Monday, observed in many countries includingAustria, Bahamas, Barbados,Belgium, Benin, Denmark,Finland, France, Germany, Ivory Coast, Martinique, New Caledonia

6 Flag Day, Sweden

9 Queen’s Birthday, Antigua

10 National Day, Portugal

16 Youth Day, South Africa

17 National Day, Iceland

23 Ligo’s Day, Latvia

AUGUST2 Our Lady of the Angels’ Day,

Costa Rica

6 Farmers’ Day, ZambiaShopkeepers’ Day, Iceland

13 Women’s Day, Tunisia

15 Independence Day, IndiaAssumption Day, observed inmany countries includingAndorra, Argentina, CentralAfrican Republic, Chile,Colombia, Cyprus, Guatemala,Italy, Poland, Portugal, Spain, Venezuela

17 General San Martin Day, Argentina

20 Constitution Day, Hungary

29 Slovakian National Resurrection, Slovakia

JULY1 Republic Day, Ghana

Canada Day, Canada

4 Independence Day, USA

5 St. Cyril & St. Methodius, Czech Republic

6 Crowning Day, Lithuania

7 Saba Saba or Peasants’ Day,TanzaniaUnity Factory Day, Yemen

14 Bastille Day, France

17 Constitution Day, South Korea

24 Bolivar’s Birthday Celebration, Venezuela

SEPTEMBER3 Labour Day, USA

6 Independence Day, Swaziland

7 Independence Day, Brazil

8 Nativity of Our Lady,Liechtenstein

12 National Day, Cape VerdeIslands

15 Respect for the Aged Day,Japan

24 National Day, Saudi Arabia

25 Kamarampaka Day, Rwanda

28 Teachers’ Day, Taiwan

Service Focus

Questions & Answers To help you ensure you act within the regulations,

here are some basic facts about Dangerous Goods.

�

UPS Forum is published several times a year by United Parcel Service for managers and executives of firms whose scope for business is

within Europe, Middle East and Africa. Reproduction of UPS Forum in whole or in part is prohibited without written permission. Persons or

publications quoted and the comments of guest contributors do not necessarily represent the corporate opinion of United Parcel Service.

We welcome questions and comments from readers. Please forward correspondence to: Forum Editor, UPS Europe S.A./N.V., 5 Avenue

Ariane, 1200 Brussels, Belgium.

We want to hear from youRemember – this newsletter is just for YOU!

Your opinion is important to us and we’d love to hear whatyou think of UPS Forum, any suggestions you might have andstories (funny or not) that you’d love to share. Send them totellus@upsforum.com What’s more, if you know of someonewho would like to receive UPS Forum regularly, give us theirdetails and we’ll make sure they don’t miss out!

International Holidays Summer 2001

UPS is the world's largest express

carrier and package delivery

company and a leading global

provider of specialised transportat-

ion and logistics services, serving

more than 200 countries and

territories. So no matter where you

do business, you’ll find that UPS can

deliver. UPS also gives you more

choice offering a range of next day

delivery times*, so you’ll always have

the right service to suit both your

requirements and budget.

In addition, you can track your

shipment as well as receive full delivery

confirmation information, including a

digitised signature of the recipient,

online at www.ups.com. This access to

full delivery information in almost

real-time can help speed up

your own billing processes as

well as improve your customer

service. For example, if you have

a website, you can incorporate

our tracking services within

your website for your own

customers to access, or your intranet for

your employees.

*For more details and service coverage from your area,

visit your country page on ups.com and click on the Transit

Time icon, alternatively, contact your local call centre.

UPS Worldwide Express - whenmeeting a deadline is paramountUPS Worldwide Express service is our premium delivery service providing the perfect solution for customers

shipping around the corner or across the world. So if you have an urgent contract or samples that need to be with

your customer or supplier as soon as possible, UPS Worldwide Express gives you the speed to get there fast as

well as the information to keep you in control.

Service Focus – a look at one of UPS’ service options to make sure you

are benefiting from our range of fully integrated international services.

An Exporters Dream Machine

P51531 Forum IV Eng/Gen 20/7/01 3:11 pm Page 4