The Knowledge Management Observatory™ Global 2011 Survey (v2)

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The Knowledge Management Observatory™ Global 2011 Survey(v2)

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For questions relating to this survey or the use of BOS at University of Edinburgh, please contact: David Griffiths([email protected])

Submission Date:

11 Apr 2011

4. Data Validity

1. In order to ensure the validity and reliability of our data collected, we request that any person partaking in this surveyprovide THEIR COMPANY email address for follow-up. This COMPANY email address will also be used to validate theability to receive a free copy of the Executive Summary at the time of publication.

I understand that my email address will remain confidential. It be removed from the data set prior to dataanalysis process to ensure response confidentiality.

I do not wish to provide an email address and understand that my data may or may not be used in the data analysisprocess as it will decrease the validity and reliability of the results.

1.a. If you Understand and Agree, Please provide YOUR Company Email Address:

[email protected]

1.b. OPTIONAL - The Knowledge Management Observatory™ will be publishing a monthly newsletter containinginformation on current research and practice in the field. Please select below if you would like to be added to our mailinglist.

YES, I would like to receive the Newsletter delivered to the email address provided above

YES, I would like to receive the Newsletter, but delivered to the email address provided below

NO THANK YOU (you can sign up later if you wish at www.K3cubed.com)

1.b.i. Alternate email address

[email protected]

5. KNOWLEDGE MANAGEMENT:

2. Does your organisation currently engage with Knowledge Management?

Yes (Please Continue)

No (PLEASE DO NOT CONTINUE WITH THIS SURVEY)

The Knowledge Management Observatory™ Global 2011 Survey (v2) https://www.survey.ed.ac.uk/kmoglobal2011

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6.

3. What is your Job Title?

Branch Manager

4. Are you ultimately responsible for Knowledge Management activities within your organisation?

Yes

No

4.a. If No, what is the Job Title of the person who is responsible for Knowledge Management in your organisation?

5. How would you categorise your current position?

Executive (or similar)

Knowledge Manager (or similar)

Knowledge Consultant (or similar)

5.a. Does your organisation have a Knowledge Management Department or Team?

Yes

No

5.a.i. If Yes, how many people are in your organisation's Knowledge Management Department or Team? (includingyourself)

1-5

6-10

11-15

16-20

More than 20

6. How long have you been in your current post with your organisation?

Less than 1 Year

1-3 Years

4-6 Years

7-9 Years

10 or more Years

7. Do you hold a Knowledge Management qualification?

Yes

No

7.a. If Yes, to what level do you have a Knowledge Management related qualification?

Doctorate (i.e. DBA, PhD, EdD, etc.)

Masters Degree

Bachelors Degree


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Accredited Certification (please specify below)

7.a.i. Which Accredited Certification? Please specify:

7.b. If No, are you currently working toward a Knowledge Management Specific Qualification?

Yes

No

7.b.i. If Yes, what level are you working toward?

Doctorate (i.e. DBA, PhD, EdD, etc.)

Masters Degree

Bachelors Degree

Accredited Certification (please specify below)

7.b.ii. Which Accredited Certification? Please specify:

eCKM

8. Since being employed with your current organisation, what personal development have you received specifically forKnowledge Management activities?

8.a. Higher Education

Yes

No

8.b. Knowledge Management Certification by an Accredited Body

Yes

No

8.c. Mentoring or Coaching

Yes

No

8.d. Informal Training

Yes

No

8.d.i. What type of Informal Training?

7.

9. In what sector does your organisation operate?

Public

Private

Third Sector

10. What SUB-Sector does your organisation operate in?

outsourcing services


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8.

11. How would you describe your organisation's DOMINANT organisational configuration, according to Mintzberg (1984)?

Simple Structure

Machine Bureaucracy

Professional Bureaucracy

Divisionalised Form

Adhocracy

DO NOT KNOW

9.

12. In what Region is your Organisation's Headquarters located?

Africa

Asia

Australia and Oceania

Central America and the Caribbean

Europe

Middle East

North America

South America

12.a. Africa - Choose Country

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Cameroon

Cape Verde

Central African Republic

Chad

Comoros

Republic of the Congo

Democratic Republic of the Congo

Cote d'Ivoire

Djibouti

Equatorial Guinea

Eritrea


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Ethiopia

Gabon

The Gambia

Ghana

Guinea

Guinea-Bissau

Kenya

Lesotho

Liberia

Libya

Madagascar

Malawi

Mali

Mauritania

Mauritius

Morocco

Mozambique

Namibia

Niger

Nigeria

Rwanda

Sao Tome and Principe

Senegal

Seychelles

Sierra Leone

Somalia

South Africa

Sudan

Swaziland

Tanzania

Togo

Tunisia

Uganda

Zambia

Zimbabwe

12.b. Asia - Choose Country

Bangladesh

Bhutan

Brunei


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Cambodia

China

India

Indonesia

Japan

Kazakhstan

North Korea

South Korea

Kyrgyzstan

Laos

Malaysia

Maldives

Mongolia

Myanmar

Nepal

Philippines

Singapore

Sri Lanka

Taiwan

Tajikistan

Thailand

Turkmenistan

Uzbekistan

Vietnam

12.c. Australia and Oceania - Choose Country

Australia

East Timor

Fiji

Kiribati

Marshall Islands

Federated States of Micronesia

Nauru

New Zealand

Palau

Papua New Guinea

Samoa

Solomon Islands

Tonga

Tuvalu


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Vanuatu

12.d. Central America and the Caribbean - Choose Country

Antigua and Barbuda

The Bahamas

Barbados

Belize

Costa Rica

Cuba

Dominica

Dominican Republic

El Salvador

Grenada

Guatemala

Haiti

Honduras

Jamaica

Nicaragua

Panama

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Trinidad and Tobago

12.e. Europe - Choose Country

Albania

Andorra

Armenia

Austria

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Georgia


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Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Moldova

Monaco

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Russia

San Marino

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Ukraine

United Kingdom of Great Britain and Northern Ireland

Vatican City

12.f. Middle East - Choose Country

Afghanistan

Azerbaijan

Bahrain

Egypt

Iran

Iraq


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Israel

Jordan

Kuwait

Lebanon

Oman

Pakistan

Qatar

Saudi Arabia

Syria

Turkey

United Arab Emirates

Yemen

12.g. North America - Choose Country

Canada

Greenland

Mexico

United States

12.h. South America - Choose Country

Argentina

Bolivia

Brazil

Chile

Colombia

Ecuador

Guyana

Paraguay

Peru

Suriname

Uruguay

Venezuela

13. Is your organisation a Multi-Location Enterprise?

Yes

No

13.a. If Yes, how many permanent facilities does your organisation operate (including your Headquarters)?

2-5

6-10

11-15

16-20


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More than 21

13.b. If Yes, Do you consider your organisation a Multi-National organisation?

Yes

No

13.b.i. If Yes, which other countries do you consider to be significant in terms of operational output?

Ireland, Hungary, Czech Republic

13.c. If Yes, are you responsible for guiding the direction of Knowledge Management Activities across all locations?

Yes

No

No One Holds this Position

13.c.i. If No, what is the title of the person who is responsible?

14. What is the size of your organisation, across all locations? (European Commission Definition on Organisation Size)

Small Organisation (Fewer than 50 employees)

Medium Organisation (51 - 250 employees)

Large Organisation (251 or more employees)

11.

15. Does your organisation's definition of Knowledge Management align with the one provided above?

Yes

No

15.a. If No, what is your definition of Knowledge Management?

Management initiatives which enable knowledge based decision making leading to better value for the organization.

16. How long has your organisation been engaged in Knowledge Management activities?

Less than 1 Year

1-3 Years

4-6 Years

7-9 Years

10 or more years

17. When did you personally become familiar with the concept of Knowledge Management?

Under 1 year ago

1-3 years ago

4-6 years ago

7-9 years ago

10 or more years ago

18. How long have you been in a Knowledge Management related post at your organisation?


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Under 1 year

1-3 years

4-6 years

7-9 years

10 or more years

12.

19. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGESHARING? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)''

Yes

No

19.a. If Yes, how would you rate the operational performance of this activity?

Highly Satisfied

Mostly Satisfied

Somewhat Satisfied

Somewhat Dis-Satisfied

Mostly Dis-Satisfied

Highly Dis-Satisfied

19.a.i. What factors influence your rating?

19.b. If No, is there a need for this Knowledge Management activity?

Yes

No

19.b.i. If Yes, what is stopping your Organisation from engaging?

Formal initiative

20. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGEINNOVATION? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)''

Yes

No


Highly Satisfied

Mostly Satisfied

Somewhat Satisfied







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Yes

No


Formal initiative

21. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGEACQUISITION & STORAGE? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)''

Yes

No


Highly Satisfied

Mostly Satisfied

Somewhat Satisfied






Yes

No


Formal initiative

22. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGE USE?''(* We define formally as activities monitored, evaluated or directed by the organisation.)''

Yes

No


Highly Satisfied

Mostly Satisfied

Somewhat Satisfied






Yes

No


Formal initiative


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13.

23. Has your organisation defined what it means by the concept of KNOWLEDGE?

Yes

No

Don't Know

23.a. If Yes, please provide definition:

24. Has your organisation defined what it means by the concept of KNOWLEDGE MANAGEMENT?

Yes

No

Don't Know

24.a. If Yes, please provide your definition:

25. Are the staff made aware of the Organisation's definition of KNOWLEDGE and KNOWLEDGE MANAGEMENT?

25.a. KNOWLEDGE

Yes

No

Don't Know

25.a.i. If Yes, how are they informed of these definitions?

25.b. KNOWLEDGE MANAGEMENT

Yes

No

Don't Know

25.b.i. If Yes, how are they informed of these definitions?

14.

26. At an ORGANISATIONAL Level:

26.a. Are Knowledge Management needs reflected in the STRATEGIC Plan?

Yes

No

Don't Know

26.b. Are Knowledge Management needs reflected in the OPERATIONAL Plan?

Yes

No

Don't Know


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27. Does your Organisation have a specific Knowledge Management Strategy (separate from the MAIN OrganisationalStrategy)?

Yes

No

Don't Know

28. At a DIVISION Level:


Yes

No

Don't Know


Yes

No

Don't Know

29. At a DEPARTMENT Level:


Yes

No

Don't Know


Yes

No

Don't Know

30. In HUMAN RESOURCE Policies:

30.a. Are Knowledge Management needs reflected in the organisation's Human Resource Policy?

Yes

No

Don't Know

30.a.i. If Yes, please provide an example statement:

30.b. Are Knowledge Management activities reflected in your Human Resource Appraisal Process?

Yes

No

Don't Know

30.c. Are Knowledge Management needs reflected in your recruitment and selection strategy?

Yes

No

Don't Know


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30.c.i. If Yes, please provide an example statement:

30.d. Are Knowledge Management activities reflected in your Human Resources Pay and Rewards Policy?

Yes

No

Don't Know

15.

31. Knowledge Management roles in your organisation, are the job descriptions based on:

People Centric Activities Only

Mostly People Centric Activities

Evenly Distributed

Mostly Technology Centric Activities

Technology Centric Activities Only

16.

32. What competitive advantage do Knowledge Management activities bring to your organisation?

Better sharing

17.

33. What are the STRATEGIC drivers for Knowledge Management in your organisation?

Better operational and technical knowledge

34. What are the OPERATIONAL or TACTICAL drivers for Knowledge Management in your organisation?

Better operational and technical knowledge

35. Rate the STRATEGIC performance of Knowledge Management in your organisation:

Highly Satisfied

Mostly Satisfied

Somewhat Satisfied




35.a. What factors influence your rating?

Need of formal central KM role


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36. Rate the OPERATIONAL or TACTICAL performance of Knowledge Management in your organisation:

Highly Satisfied

Mostly Satisfied

Somewhat Satisfied






37. What do you believe are the TOP 5 factors/activities that have contributed to the SATISFACTION of KnowledgeManagement in your organisation? (please provide at least one)

37.a. Primary Contributor

Technology - microblogging platform

37.b. Second Contributor

Sharing sessions - tacit to tacit knowledge transfer

37.c. Third Contributor

37.d. Fourth Contributor

37.e. Fifth Contributor

38. What do you believe are the TOP 5 factors/activities that have contributed to the DIS-SATISFACTION of KnowledgeManagement in your organisation? (please provide at least one)

38.a. Primary Contributor


38.b. Second Contributor

Need of formal central KM strategy and activties

38.c. Third Contributor

KM focuses on people

38.d. Fourth Contributor

38.e. Fifth Contributor

18.

39. In YOUR OPINION, which option below best describes your organisation's Knowledge Management activities?

People Only

Mostly People

Evenly Distributed

Mostly Technology

Technology Only


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40. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE SHARING?

People Only

Mostly People

Evenly Distributed

Mostly Technology

Technology Only

40.a. Why?

We use CRM based software with integrated KM tools like microblogging service.

41. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGEINNOVATION?

People Only

Mostly People

Evenly Distributed

Mostly Technology

Technology Only

41.a. Why?

We use CRM based software with integrated KM tools like ideas discussion board.

42. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGEACQUISITION & STORAGE?

People Only

Mostly People

Evenly Distributed

Mostly Technology

Technology Only

42.a. Why?

We use CRM based software with integrated KM tools like DMS

43. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE USE?

People Only

Mostly People

Evenly Distributed

Mostly Technology

Technology Only

43.a. Why?

We use CRM based software with integrated KM tools

44. If you are a Multi-Location organisation, does distance from Headquarters impact the Knowledge Managementprocesses?

Yes


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No

Don't Know

NOT A MULTI-LOCATION ORGANISATION

44.a. If Yes, please elaborate on how distance has had an impact.

Some tacit to tacit transfers are more rare and difficult

19.

45. How important is the measurement of Knowledge Management activities to your organisation?

Extremely Important

Very Important

Important

Somewhat Important

Not Important

46. Does your organisation attempt to measure return on investment in regard to Knowledge Management activity?

Yes

No

Don't Know

46.a. If Yes, how do you measure return on investment in Knowledge Management activity?

47. Does your organisation measure satisfaction in regard to Knowledge Management activity?

Yes

No

Don't Know

47.a. If Yes, how does your organisation measure satisfaction in regard to Knowledge Management activity?

20.

48. What technology platform(s) do you use as a part of the Knowledge Management activities within your organisation?

None

Bespoke - External Design

Bespoke - Internal Design

Bought in - Off the Shelf Options (please list below)

48.a. Bought in - Off the Shelf Option 1

Salesforce based CRM with KM tools

48.b. Bought in - Off the Shelf Option 2

48.c. Bought in - Off the Shelf Option 3


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49. How satisfied are you with these platforms?

Highly Satisfied

Mostly Satisfied

Somewhat Satisfied





Social networking

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The Knowledge Management Observatory™ Global 2011 Survey (v2)

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