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KMD POLAND…

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KMD’s journey towards a setup

in Poland

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Welcome to

KMD Poland Sp. z o.o.

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WHO IS KMD POLAND?

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KMD Poland Sp. z o.o. is a 100% own subsidiary to KMD A/S in Denmark

KMD A/S is one of Denmark’s leading IT and software companies

The majority of KMD’s business revolves around software development, as KMD create and deliver IT solutions for the local government, central government and private markets, mainly in Denmark

Main sites in Denmark are Copenhagen, Aarhus, Odense, and Aalborg

KMD Group has around 3,200 employees and generated revenue of DKK 5.2 billion in 2015

The KMD Group also has subsidiaries in Norway, Sweden, Finland and Poland (KMD A/S Poland Sp. z o.o.)

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SUPPORTING THE WELFARE STATE

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For more than 40 years, KMD has played a key role in digitizing the Danish welfare state, helping make Denmark’s public sector one of the best run, most efficient and highly digitized in the world

KMD has developed and currently operates more than 400 IT systems, that support the Danish welfare state and accompany Danes from cradle to grave

Each year KMD systems handle billions of DKK, equivalent to more than 25% of Denmark’s GDP

Key social security benefits such as family allowance, maternity/paternity pay, sickness benefit and state pensions are paid through systems developed by KMD

KMD’s enterprise management systems also handle the finances of many local governments, and each month a million of workers in the public and private sectors receive their salary through our payroll systems

Many local governments and private companies have also chosen to have KMD handle parts of their administrative burden, such as payroll and human resources

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THE FUTURE IS DIGITAL

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KMD constantly strives to create new digital innovative solutions, and KMD see it as a responsibility to contribute initiatives and solutions that support and develop Denmark’s welfare system

The public sector faces significant challenges: a smaller number of workers need to help a larger number of people, and budgets need to stretch ever further

KMD views welfare technology and digitization as an important part of the solution, simultaneously improving public services and releasing resources in the sector

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PARTNER FOR THE PRIVATE SECTOR

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Decades of experience in the public sector mean that KMD is also able to handle even the most complex IT projects the private sector can wish

KMD also offer a wide range of services to private companies and organizations

By outsourcing tasks such as operation and maintenance of IT systems, payroll and HR administration, and printing to KMD, companies can focus on their core business, strategic development and innovation

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AN ATTRACTIVE WORKPLACE

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KMD’s 3,200 employees are its key asset

KMD’s IT experts and business specialists are national leaders in translating complex processes and legislation into simple and effective IT solutions, that make life easier for KMD customers and their employees and customers

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KMD POLAND SP. Z O.O.

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KMD Poland’s history is short – and the company develops every day

There are currently around +200 people on our location in Warsaw and our people work on +40 projects in close cooperation with Danish teams from KMD A/S

Every month KMD Poland welcome new and talented consultants, why it is expected, that KMD Poland will have +300 people operating, by the end of 2016

KMD Poland work on a wide range of projects and technologies to both public and private sector in Denmark, why KMD Poland has become a key element in the future development of KMD Group

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THE JOURNEY… November and December 2014

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It all started in November 2014…

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THE JOURNEY… January to April 2015

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Preparation of the temporary office

space in Mokotov, also called “Mordor” (from “The Lord of

the Rings”)

Moved into the temporary office March 2nd 2015 with two “guinea pigs”…

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THE JOURNEY… May 2015 to July 2015

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A totally raw new office

Investigated 8 potential office locations, but went for the one with the best location for the future KMD employees

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THE JOURNEY… September to October 2015

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Why should an office be so boring?

The new office should reflect a modern, innovative and functional IT workplace, for attracting the right employees for the future!

The finish needs to be perfect!

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A TIME TRAVEL IN KMD POLAND… October 2015

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Personality…

Functionality…

Acoustics…

Work environment…

Fun…

Employer branding…

Respect…

All key-words in the lay-out of KMW...

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THE JOURNEY…

14 Grand opening November 2nd, 2015

KMD “Must Win Battle 2015” delivered!

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THE JOURNEY… November 2015

15 Grand opening November 2nd, 2015

Opening reception November 2nd, 2105 in KMD Poland’s new office

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THE JOURNEY… January 2016

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KMD Poland got nominated for the CEE Shared Service and Outsourcing Awards 2016 in two categories:

“Best BPO firm of the Year – Poland”

“Best Employer of the Year – BPO”

Unfortunately we didn’t win in any of the categories, but this still shows that we are doing the right things and someone notice it…

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KMD POLAND Today…

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Office with soul, personality, style and inspiring work environment, which gives high productivity and will to deliver…

TVN – DK, the happiest nation in

the world

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KMD POLAND CSR and other initiatives in KMW

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24h #Hackaton

Christmas gifts to “Child Care Home no. 9” in Warsaw

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KMD POLAND Harvard Business Review April 2016

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Office of the 21st century…

KMD Poland is used as an example of how an office of the 21st century can be built by both HB Reavis,

Kinnarps and ICAN Institute in Harvard

Business Review April 2016.

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KMD POLAND

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KMD Poland Vision KMD Poland should at any time be a trusted, value-adding

partner towards all existing and future stakeholders, providing efficient, highly qualified and cost-effective cooperation, services and deliveries in time, in the right quality, inside scope and to the right price, at any given time…

KMD Poland Mission KMD Poland creates high quality solutions and services that

enable existing and future stakeholders to deliver the “best-in-class” results/services/solutions to the benefit of their own and/or their customers, at any given time…

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POLAND TODAY…

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Facts about Poland:

Population: 38,5 m in Poland (around 20,0 m live outside Poland) and Poland is the closest neighbor south east of Denmark

Capital: Warsaw with 1,7 m residents

Around 70.000 IT students on tertiary educations (OECD) one of the most prestigious educations today in Poland

Between 14. to 15.000 IT graduates per year (OECD), 10 – 15% women

17% of the population over 13 years have a tertiary education (national statistic) 90% of Poland’s youths complete at least 2nd education and 50% of them a academic degree

No. 1 among OECD and G20 countries in % of today’s young population expected to complete a university degree during their lifetime (OECD)

For 22 consecutive years a constant growth in GDP and is the eight-largest economy in European Union today (OECD)

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APPRECIATION & RESPECT

Polish team members want to be treated as KMD team members. They do not want to be seen as „near shore” outsourcing team

They want to get the same level of tasks as Danish colleagues, equally important, equally difficult, equally contributing

Equal efforts should be put into work as well (some negative experiences already, e.g. asking for overtime around Christmas when Danish team was off)

Using the word „RESOURCES” COLLEAGUE/EMPLOYEE/DEVELOPER/

TESTER

80% of the team comes from consulting/freelance development they

want to work on cutting edge technology as they are proud and confident in their skills

KMW DNA is still being built

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ON-GOING FEEDBACK IS A GOOD PRACTICE

Polish employees like feedback, negative and positive, all feedback is appreciated, as sometimes it is the only way to measure performance (we do not see results in practice in many cases)

Organize a 2:1 with the project manager and the competence manager every 2 months

Be open and straight-forward

Establish a monthly meeting with the relevant competence manager

Get feedback on your project via Mini-MTAs (Polish respondents are usually very straight-forward with their answers)

Flying over/taking time to talk is the best way to keep in touch and giving feedback from the PM/Head of Delivery/Business Line representative

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COMPANY CULTURE DIFFERENCE

Key takeaways

Similarities are far greater than the differences!

Avoid National Stereotypes

Company Culture

Scandinavian Management/leadership style vs. Startup/entrepreneur culture

Consultancy background

Respect each other. Respect the individual. Respect the Company. We are all part of the chain.

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KMD POLAND

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Opportunities in Poland… Poland is one of the fastest growing sourcing markets globally, mainly

because of high quality, reliability and low effective price per productive hour (some of the highest productivity levels in the international IT business contra cost levels)

The rapid growth in Poland is primarily due to the high educational level (No. 1 in OECD and G20)

Today Poland is the second largest BPO/SCC market in the world Examples well-known BPO/SCC in IT in Poland:

+350 +1.000 +150

+1.100 +200 +3.000

+150

+5.000

+1.000 +1.000

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WHERE TO FIND US ON THE INTERNET

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VISIT US ON THE INTERNET:

KMDPOLAND.PL PLUS.GOOGLE.COM/+KMDPOLANDPL/VIDEOS

FACEBOOK.COM/KMDPOLAND INSTAGRAM.COM/KMDPL

GOLDENLINE.PL/FIRMA/KMD-POLAND/ TWITTER.COM/KMDPOLAND

YOUTUBE.COM/C/KMDPOLANDPL LINKEDIN.COM/COMPANY/10072482