The journey to DevOps: What I learned after leading transformation at 2 Enterprise Companies
Transcript of The journey to DevOps: What I learned after leading transformation at 2 Enterprise Companies
The Journey to DevOps: What I Learned
From Leading Transformation at Two
Enterprise Companies
By Brian Roche
@brianrochebos
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THE DIGITAL ECONOMY CHANGES EVERYTHING
DISRUPTION
9/10COMPANIES
WILL SEE
REVENUE
STALLEDDUE TO
DIGITAL
DISRUPTION
RECOVERY
ONLY
ONEWILL
RECOVER FROM
THAT
STALL
THE FUTURE
UNLOCK
VALUE
INNOVATE
AND LEVERAGE
NEW TECHNOLOGY
REIMAGINE
CUSTOMER
EXPERIENCE
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BUSINESS
VALUE/REVENUE
INNOVATIONLEVERAGE TECHNOLOGY FOR
GREATER BUSINESS VALUE
MAINTENANCEKEEP THE BUSINESS RUNNING
RE-IMAGINEDELIGHT THE USER
REDEFINE COMPETITIVE ADVANTAGE
C-SUITE CHALLENGES
CIOS ARE ALREADY SPENDING 18% OF
THEIR BUDGET IN SUPPORT OF
DIGITALIZATION; THAT NUMBER WILL
INCREASE TO 28 PERCENT BY 2018 – GARTNER
TOP PERFORMING BUSINESSES WITH A
TRANSFORMATION INITIATIVE HAVE
SPENT 34% OF THEIR BUDGET ON
DIGITAL AND WILL SPEND 44% IN 2018.– GARTNER
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DIGITAL TRANSFORMATION IS HARD.
THE PURPOSE OF THIS TALK IS SIMPLE.
IF I COULD GO BACK IN TIME,
THIS IS THE ADVICE I’D GIVE MYSELF.
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INTRODUCTIONS
BRIAN ROCHEVICE PRESIDENT
OF PRODUCTS
TWITTER@BRIANROCHEBOS
Software Engineering
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TRANSFORMATION IS HARD
SOMETIMES YOU’LL FEEL LIKE AN ISLAND
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the journey.
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great
things come
fromhumble
beginnings
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start
with
matters.something
that
revenue adoption investment+ =
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people. culture.
sectionone.
location.
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NEW
TALENT
TEST PAL IMMERSION ENGAGE TRANSFORMTHE JOURNEY BEGINS
WITH A CODING TEST OR
A PRODUCT MANAGER
EXAM
PAL PROVIDES THE
FOUNDATIONAL
EXPERIENCE
CANDIDATES NEED
IMMERSION IN A
COGNIZANT LABS
FACILITY TO PRACTICE
WITH THE EXPERTS
ENGAGE WITH THE
FORTUNE 2,000 TO
BUILD THE NEXT
GENERATION OF APPS
SEED A NEW COGNIZANT
LABS OFFICE AND TRAIN
THE NEXT GENERATION
OF COGNIZANT
DEVELOPERS
NEW CULTURE
NEW WAY OF WORKING
NEW WAY TO WIN
great results are
achieved with great
teams. here’s
our hiring process
HIRING
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PAIRING
TDD
CD
BML
ELIMINATE
WASTE
MVP
FEEDBACK
BALANCEDTEAMS
THE IMPORTANCE OF EMPATHYCONSCIOUS AND DELIBERATE EMPATHY IS
AT THE HEART OF EVERYTHING WE DO.
WHEN WE HAVE EMPATHY FOR EACH
OTHER, WE HAVE EMPATHY FOR THE
CUSTOMER.
GETTING
STARTED
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we love them but
one size does not fit all
MODERN
CollaborationOpen workplaces promote collaboration and
access to the entire team. This enables us to
make quick decisions and move fast.
Whisper ZonesNot every task requires violent constant
collaboration. Occasionally we need quiet
time to get work done.
one size does not fit all,
variety is key. we’ve
adapted our approach to
the modern office by
listening to our most
valuable asset -
our people
DevOps AdoptionTaking down the physical walls accelerated
our adoption of DevOps and helped us
deconstruct the organizational silos that were
barriers to success.
OFFICES
DevOps XP Lean Startup Running Lean
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roles. innovation.
sectiontwo.
communities.
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act your way to new thinking.
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anatomy of a
TransformationMovement
focus alignment discipline
Top Down
No transformation movement succeeds without leadership
support. Transformation impacts every part of the business.
To pull off such a massive shift organizations need to accept
that not changing is the existential threat.
Leaders play a key role in defining the goals of transformation.
Supporting experiments and adoption of Lean. Leaders need a
point-of-view and to continue to re-enforce that stance
through the change. Increasing investments around
innovation and placing the customer at the center of everything
we do.
Leadership
Bottom Up
The skills that got you to this point in your career may not be
the skills that enable you to thrive in the Digital Economy. We
each own the learning investment needed to acquire the skills
to enable our company to be successful.
Learn and embrace new technology. Reskill yourself so
you can continue to be an asset to your company. Breakdown
organizational silos and find ways to work together. Become
customer and user obsessed and place their needs at the
center of everything you do.
Individuals
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carve-outInnovationLarge organizations have challenges
startups don’t face. Legacy process ‘its
always been done this way’. Operational
commitments override any type of
optimize the business initiative or
transformation movement.
Creating capacity for innovation will be
critical to any organization’s success, but
what is the formula? Here are 4 things you
can do today to create space for
innovation.
The Value-LineMake a list of all the work your team is doing.
Ask the hard question, is that work
contributing to your team’s core initiatives.
Be ruthless in cutting work that isn’t imperative to your team’s mission.
Duplicative workLarge companies are notorious for
duplicating work in different teams. Identify
work that’s happening in multiple teams and
share the burden. In turn you will both create capacity for innovation.
Fixing the wrong problemHow many times has a team you depend on
not delivered on their commitments? So you
shouldered the work because it was critical
to your success? Hold them accountable for their deliverables.
AutomationThis one is simple and our Digital Economy
is built on the premise that we identify the
work that knowledge workers don’t need to
do and we automate it. Find that work within your team and automate away.
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The Cognizant Technical Community exists
to identify, expose, collaborate and share
innovation happening across the company.
Intrepreneurs have a startup mentality except they
don’t work in a startup. They are everywhere and
they’re creating great technology inside your
company. Find them, give them a voice and
celebrate their success. Internal communities help
to remove organizational boundaries and focus on
what matters, customers.
the Power of
Communities
Share
Collaborate
Engage
Innovate
Code Community
Slack
* An intrapreneur is someone who behaves like an entrepreneur but is often
employed in a large company that is not a traditional startup.
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socialscience.
sectionthree.
failfast. case study.
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Translating human insightsinto meaningful digital experiences.
INSIGHT TO CODE
socialscienceThe study of society and the manner
in which people behave and influence
the world around us. It tells us about
the world beyond our immediate
experience, and can help explain how
our own society works - from the
causes of unemployment or what helps
economic growth, to how and why
people vote, or what makes people
happy.
designthinkingHypothesis driven discovery with the
intent to uncover and empathize with
unmet user needs. A methodology
used by designers to draw upon logic,
imagination, intuition, and systemic
reasoning, to explore possibilities of
what could be—and to create desired
outcomes that benefit the end user.
We translate social science based
understanding into modern software
experiences. Resulting in lower cost,
rapid innovation cycles with greater certainty. Sense-making has become extremely important in the Digital Economy where user needs are constantly evolving.
nextgeneration
vs.
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failingfast
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declining revenues quarter over quarter is
an example of the wrong type of failure.
this is failing fast.
disrupt yourself.Dedicate time quarterly to disrupt
yourself. Identify weakness in your
technology or strategy and try to
exploit it. Once exposed close those
gaps before your competitors do.
need for speed.Removing roadblocks and enabling
teams to deliver fast will increase
customer feedback. Faster feedback
accelerates learning. Companies that
adapt quickly to market needs will
win.
start small.Start with something small and
iterate quickly. Relentlessly focus on
MVPs (Minimum Viable (valuable)
Products and increase learning
cycles.
customer journeys.Customer adoption will lead to.
Revenue will always be the
scorecard. Begin with a
meaningful customer journey and
demonstrate success.
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insight to code.green field.app transformation.value stream.
case study.
This is the story of a 20+ year old startup.
A company that began with a simple goal,
to service the needs of its clients.
It has grown to over 250,000 people strong and
over the course of its life-span has been
through many transformations in response to
market changes and adapting client needs.
This company is yet again transforming its
people and technology in response to the needs
of the
Digital Economy.
Software Engineering
No one succeeds in their transformation
without help. They need a partner on the
journey to embrace a new culture and to
adapt to market needs.
We are transforming and we can
accelerate your journey to compete and
win in the Digital Economy.
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change is hard.
Everyone has a plan 'till they get punched in the
mouth. – Mike Tyson
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bringing it all
together.
the world has changed
success is not guaranteed
but failure is if you do nothing.
the timing will never be perfect.
transform your team. transform your company. transform yourself.
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we are hiring.
brianrochebos
thank you.
BRIAN ROCHE@BRIANROCHEBOS
Learn More. Stay Connected.
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#springone@s1p
BRIAN ROCHEVICE PRESIDENT
OF PRODUCTS
TWITTER@BRIANROCHEBOS