The IT Support Calls That Never Happened
Transcript of The IT Support Calls That Never Happened
![Page 1: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/1.jpg)
THE IT SUPPORTCALLS THATNEVER HAPPENED
NEXT GENERATION ITSM
![Page 2: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/2.jpg)
WHO PUT JANE FROM FINANCEIN CHARGE OFNETWORKSUPPORT?
![Page 3: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/3.jpg)
Next generation collaborative ITSM means Jane has the power to help the VP of Marketing resolve his WIFI password issue while the Service Desk deliver real value where it’s needed.
![Page 4: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/4.jpg)
WHO PUT MIKEFROM SALESIN CHARGE OF DEPLOYING BYODSECURITY POLICY?
![Page 5: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/5.jpg)
Next generation collaborative ITSM means Mike’s passion helps 6 people, from 3 countries enable their BYOD security policy while the Service Desk deliver real value where it’s needed.
![Page 6: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/6.jpg)
WHO PUT JIMFROM LEGALIN CHARGEOF FILEMANAGEMENT?
![Page 7: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/7.jpg)
Next generation collaborative ITSM means Jim’s knowledge helps Mike in Sales access the latest version of the new sales presentation while the Service Desk deliver real value where it’s needed.
![Page 8: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/8.jpg)
WITH PEER-TO-PEER SUPPORT...
![Page 9: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/9.jpg)
...NOW YOUR LAST RESORT MIGHT JUST BE YOUR FIRST.
![Page 10: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/10.jpg)
Next generation collaborative ITSM
Reasons to be cheerful...#1 Lowers the cost of IT service support
#2 Faster more efficient IT Service Delivery and issue resolution
#3 Increased customer satisfaction
![Page 11: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/11.jpg)
Next generation collaborative ITSM
Reasons to be cheerful...#4 Reduces the pressure on the service desk by
extending your ‘shift-left’ capabilities
#5 Ensures ‘tribal’ knowledge is not only shared but can be retained and augmented over time
#6 Enables IT to listen to customers and proactively engage their user community
![Page 12: The IT Support Calls That Never Happened](https://reader030.fdocuments.us/reader030/viewer/2022020123/55aa1a061a28ab38248b48ad/html5/thumbnails/12.jpg)
Download our Smart Guide:
HARNESSINGTHE POWER OFPEER-TO-PEERSUPPORT
SMART GUIDE:
HARNESSING THE POWER OF PEER-TO-PEER SUPPORT
DELIVERING MORE EFFICIENT ITSM BY LEVERAGING THEUNTAPPED POWER OF PEER-TO-PEER SUPPORT
THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF
Find out more