The Importance of Operational Standards within Data Centre fileTB Simatupang 3 DCCC (Site)...

The Importance of

Operational Standards within Data Centre

Presented by:

Moses Huwae

EPI Sales Manager

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Agenda

Intro to EPI

And Resources

DCOS

Summary

ANSI/TIA-942

Q & A

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EPIwho is

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EPI • History & global locations

UK origin, 1987

Singapore office, 1999

9 EPI officesworldwide

Global partner network spanning60+ countries, 130+ cities

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EPI is a Data Centre Expert company

• EPI offers and extensive range of expert data centre services

• We do evaluation and validation of data centre plans to make sure they are designed to meet the business requirements or industry standards

• We do data centre audits and certifications to the standards in the industry

• We design and write data centre training programs from our hands-on experience

design evaluation

andvalidation

audits and

certification

professional training

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EPI Certification Pte Ltd

• Two legal entities in Singapore

– EPI – Enterprise Products Integration Pte Ltd in 2001

– EPI Certification Pte Ltd in 2016

• Incorporated as a “CB” – Certification Body

– Operating under ISO-17021

• Incorporated in Singapore but providing services globally through regional offices– San Francisco – USA: North America / Canada

– Miami – USA: LATAM

– Netherlands: Europe

– Dubai: Middle-East & Africa

– Singapore: Asia-Pacific

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The Philosophy Behind the EPI Certification

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EPI Certification Portfolio

• Large portfolio aimed at providing a one-stop shop for audit & certification for data centre operator/owners

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Awards & News• Awarded:

20 Most Promising Data Center Solution Provider 2015 & 2016

• Edward van Leent named CEO of the Month June 2015

• Official Training Partner for AFCOM

• Official Training Partner for Data Centre World

• Quoted in many publications

http://bit.ly/1UH5NDF

http://bit.ly/1UH5NDF

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Some of Our Customers

They trust us, So can you!

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Rated Certification List in Indonesia

CompanyName

Rated/Rating

CertType Status Country

Dirjen Pajak 2 DCCC (Site) In-progress Indonesia

TelkomselRaden Inten

3 DCCC (Site) In-progress Indonesia

TelkomselTB Simatupang


Cyber Data Centre International


Graha Teknologi Nusantara

3 DCDV (Design) Valid Indonesia

Sinarmas Multi Finance 2 DCCC (Site) Valid Indonesia

Dwi Tunggal Putra (Cyber1)

3DCDV (Design)

+DCCC (Site)

Valid

In-progressIndonesia

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CompanyName

Rated/Rating


Primacom Interbuana

3 DCDV (Design)+

DCCC (Site)Valid

Indonesia

Dwi Tunggal Putra (Cimanggis)

3 DCDV (Design)+

DCCC (Site)

In-progress Indonesia

Datacomm Diangraha

3 DCDV (Design)+

DCCC (Site)

Valid

In-progress

Indonesia

Bank Indonesia(DC 1)

3 DCCC (Site) Valid Indonesia

Bali Tower Sentra 3DCDV (Design)

+DCCC (Site)

In-progress Indonesia

PT. Cyber Network Indonesia



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CompanyName

Rated/Rating


Moratelindo 3 DCDV Valid Indonesia

Ministry of Finance 3 DCCC In-progress Timor-Leste(East Timor)


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DCOS Certification List in Indonesia

CompanyName

DCOS Maturity

LevelStatus Country

Datacomm Diangraha DCOS-4 Valid Indonesia

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Primacom Interbuana

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Bank Indonesia

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Datacomm Diangraha

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Dwi Tunggal Putra

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Resources

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Professional Qualification

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EPI – Data Centre Competency Framework®

• Describes 40 competences required at various stages of the life cycle of a data centre being;

• Examples of over 30 job profiles with full details including tasks, competences requirement, recommended training, and more

• The descriptions are generic and depending on size and complexity of the data centre operations certain job scopes and titles can be merged or expanded in levels such as junior, senior etc.

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DCCF® – Quick Reference Guide

• 5-Page Data Centre Training Roadmap Guide

• Available in 6 difference languages,

including Bahasa Indonesia

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EPI – DCPT®

• DCPT (Data Centre Career Planning Tool) assists in generating a data centre career plan based on the current and desired future job roles.

• It lists the competences required and the training recommendations to help achieve a career objective.

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EPI Data Centre Training Framework®

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Inixindo Partner Certificate of EPI

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EPI IT Training Framework

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ANSI/TIA-942-BJULY 2017

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The scope of ANSI/TIA-942

ANSI/TIA-942

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Market Requirement for Standards• Standards assist in creating a verifiable quality framework

• Many data centres make claims about their data centre facility. BUT how to prove it…

– World-Class, 5-Star, Class-A, Grade-A

• Incorrect claims on Rating levels (1 – 4)

• Outsourced data centre owners are in need to have certification to prove their claims

– External and internal justification

– Shorten the sales cycle

– Marketing advantage

• Enterprise data centre owners are in need to have certification to set the right expectations to the business in terms of availability, capability and capacity

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Benchmark on Quality for Data Centres

Benchmark: A standard of excellence or

achievement, against which similar

things must be measured or

assessed

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What Makes a Good Standard?• Practical and focused on business value

• Provide guidance with flexibility

• Transparent

• Development process

• Full access to requirements

• Endorsed by industry

• Ability to influence

• Used by industry

• Access to consultants/auditors

• Freedom of choice

• Cost effectiveness

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Which Guideline/Standard?

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Why ANSI/TIA-942?

• There are some very clear advantages of benchmarking and certifying your data centre based on this standard, to name a few;

– ANSI/TIA-942 is a TRUE STANDARD issued by a Standard issuing body. It is governed by ANSI which ensures that the process of creating and maintaining the standard is done via a proper open process. Some so-called standards are often written by commercial companies

– ANSI/TIA-942 is an OPEN STANDARD. The specifications/requirements of the standard are public.

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Why ANSI/TIA-942

• ANSI/TIA-942 does not only address power and cooling. The standard addresses all aspects of the data centre such as Site Location, Architecture, Security, Safety, Fire Suppression, Power, Cooling & Telecommunication.

• ANSI/TIA-942 is the most COST EFFECTIVEconformity certification

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Certification Body

• Is the audit organization a registered Certification Body?

– EPI is a certification body (CB) and EPI is registered under the government law of Singapore.

– The registration number is 201604198G

– EPI is a certification body for Data Centre and IT Audit Services

• It is important that the audit organization is a registered Certification Body (CB) which ensures they follow due process and are legally allowed to issue certificates

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The Adoption of ANSI/TIA-942 Standard

• A recent global survey indicated that 78% of the respondents use the ANSI/TIA-942 as the standard of choice when designing and building their data centre

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The adoption of ANSI/TIA-942 standard• Over 6,000 copies sold…

• Downloads done in more than 90 countries, number of downloads per month is growing fast

• It is a REAL standard

– Written by a non-profit Standards organisation

– Open/Publicly available

– Addresses ALL areas (Telecom, Electrical, Mechanical, Architecture) of the data centre

– Customers know what you have done when you are compliant…

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Rating (a.k.a Tier) levels

• Rating levels for data centres provides levels of businesses availability expectations

• Level Expected outcome

Rated-1 Base line availability

Rated-2 Improved availability due to addition of redundant

components to critical parts of the infrastructure

Rated-3 Concurrent Maintainable; data centre can undergo

any form of maintenance without the need to

shutdown (concurrently maintainable) which supports

24x7 operations

Rated-4 Fault Tolerant; allows concurrent maintainability and

one (1) fault anywhere in the installation without

causing downtime (Fault Tolerant)

Note: Actual availability also relies on many other aspects such as processes, maintenance, training, security etc.

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Certification for ANSI/TIA-942

• Data centres can be certified for ANSI/TIA-942

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Recognition on www.tia-942.org

• All certified sites will be listed on the www.tia-942.org

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DCOS®

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Out of Scope of DCOS®

ITIL /ISO-20000

ANSI/TIA-942

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Issues Facing Today’s DC Operations

• Data centres often wonder

– Which processes should we have?

– To what level of detail should we go?

– What are proper control mechanisms?

– Controlled/automated and to what level?

• Until now there was no world-wide standard, not even a semi-standard or guideline

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Presence of Data Centre

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Why Optimize DC Operations?• A large portion of data centre downtime /

unavailability is caused by maintenance and operational processes = Human Error

• Example of Human Errors

– Reliance on people rather than process

– Maturity of process (too little / too much)

– Lack of (process) integration

– Lack of coordination

– Shift handover

– Inadequate proficiency levels of staff

– Lack of process improvement

– Human resource management

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PENYEBAB DOWNTIME YANG PALING UTAMA DI DATA CENTRE

• Kegagalan / kerusakan perangkat keras atau kerusakan sistem dan kesalahan manusia adalah penyebab utama dari penghentianoperasional layanan di dalam pusat data.

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Intent of the DCOS®

• The DCOS® is aimed at providing the data centre investor/owner/operator with– Reduce margin for error / reducing cost

– Increase market opportunities / gain competitive advantage

– Risk reduction and increased process efficiency

– Progressive approach to data centre operations management and improvement

– Regulatory and Business Compliance

• DCOS® provides a framework and guidance allowing flexibility to adapt to the organization’s business needs

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DCOS® Development & Applicability

Written by very experienced data centre managers

Reviewed by over 50 industry

experts

Respects local codes and standards and is aligned with ISO

Very practical

Appropriate level of details

relates directly to business results

Addresses all areas of

a well managed data centre

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The Value of DCOS®…

• DCOS® provides a great baseline for any data centre operator/owner/user

“Most data centres knew ‘they were lost’ but

now with the DCOS® they finally know

‘where they are lost’”

Walberto Ordonez, Senior Data Centre Consultant

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The 11 Disciplines covered by DCOS®

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Sub-disciplines• Each discipline has a variety of sub-disciplines

• Example: Service Level Management (SLM)– Needs analysis

– Technical requirements

– Support requirements

– Commercial and legal requirements

– Service catalogue

– Service Improvement Plan (SIP)

– Service Level Agreement (SLA)

– Incident management integration

– Escalation policy and procedures

– Vendor management

– Reporting

– Complaint procedure

– Customer satisfaction management

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DCOS®; Detailed Chapters

• Every chapter has a lot of detail covering all requirements of todays efficient and effective data centre operations team

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DCOS®; Ready to Use…• DCOS is written in a

very practical way such that it can be immediately put to use

• Template checklists

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DCOS®; Maintenance checklists

• Practical checklists for all facilities infrastructure

• Lists with recommended checks categorized by time period e.g. daily, weekly, monthly etc.

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DC-Operations Maturity Levels

• Each discipline is benchmarked against five levels of maturity

• The maturity levels defined in the DCOS® are fully aligned with ISO process maturity definitions

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Which maturity level to choose?

• Obviously, DCOS-5 would be the best showing fully managed and integrated processes with optimized continuous improvement plans leading to a highly efficient operations team with the lowest level of risk

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Audit Process

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The audit process

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The EPI-DCOS® Audit Outcome• The audit report provides the organization

with a high-level view on the current state of maturity

Example: Overall Maturity

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The EPI-DCOS® Audit Outcome

• Detailed view for each discipline

Example: Detailed maturity view

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Improvement Plans

• Depending on the gaps identified, the customer can develop an improvement plan

• Improvement plans should:

– Be targeted first at the most important gaps based on business requirements

– Be realistic in terms of timelines

– Adequate resources should be allocated

– Validate the adequate implementation of the improved discipline

• Remember; Improvement processes are gradual. It’s journey and not a quick fix.

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Certificate of Conformity• Data centres will be awarded with

Stamp of approval letter heads,

e-mail signatures,

business cards etc.

Certificate

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Summary

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EPI Certification

Key take away points

Data Centre Expert

ANSI/TIA-942

DCOS®

Value to Client(s)

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EPI Certification

EPI Certification, incorporated as a Certifying Body (CB) provides a one-stop shop for data centre operator/owners for all their audit and certification needs

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Data Centre Expert

EPI since inception is a data centre design and build company.

EPI is a contributing member on various standards bodies such as TIA, BICSI and others and we write data centre standard

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ANSI/TIA-942-B

1. True standard issued by non-profit standards body under ANSI (part of ISO)

2. Covers ALL physical elements of a data centre

3. Certifiable by CB’s

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Value to Client

1. Allows benchmarking of the presence, completeness and maturity of your data centre operations based on true standards

2. Provides a roadmap for a continuous improvement plan

3. Increased governance and reduction of risks and in-efficiencies

4. Increased trust from internal end-users and external customers

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ThankYou

Moses Ludwik Huwae; [email protected]

The Importance of Operational Standards within Data Centre fileTB Simatupang 3 DCCC (Site)...

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Transcript of The Importance of Operational Standards within Data Centre fileTB Simatupang 3 DCCC (Site)...