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The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet...
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Transcript of The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet...
![Page 1: The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet Symposium 2011.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cf45503460f949c28a3/html5/thumbnails/1.jpg)
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The Importance of Fostering Student
LeadershipSteven Grossman
Northeastern University
ResNet Symposium 2011
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The Importance of Fostering Student Leadership
Why My Passion?
• Me, Circa 2003
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The Importance of Fostering Student Leadership
Today’s Main Ideas
• Top Performers -- Top Priority
• When Peers Lead, Everyone Benefits
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The Importance of Fostering Student Leadership
About Northeastern• 19,856 students
– 8200 On-campus
• Experiential learning (Cooperative Education)
• Urban Campus in the Heart of Boston
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The Importance of Fostering Student Leadership
“Responsibility is transformational.”
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The Importance of Fostering Student Leadership
A “Typical” Student Employee
• Intelligent and curious
• Track record of academic success
• Passionate about technology
• Gone in 4 years (5 at NEU!)
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The Importance of Fostering Student Leadership
The ResNet Team Dynamic
Part On-Campus Job Part Extracurricular Activity
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The Importance of Fostering Student Leadership
Our Balancing Act
Professionalism
PerformanceDiscipline
EnjoymentExperienceCreativity
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The Importance of Fostering Student Leadership
“It’s when no one is asking you to work that you should worry!”
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The Importance of Fostering Student Leadership
The “10-80-10” Rule
High Performers
Low Performers
Average Performers
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The Importance of Fostering Student Leadership
One Possible Management Strategy
• Jack Welch– Former CEO of GE
• Fired bottom 10% every year!
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The Importance of Fostering Student Leadership
The High Performer Paradox
Management
High Performers
Average and Low Performers
assigns more work to
focuses attention on
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The Importance of Fostering Student Leadership
The High Performer Paradox
Management
High Performers
Average and Low Performers
resent
resent
assigns more work to
focuses attention on
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The Importance of Fostering Student Leadership
The High Performer Paradox
Management
High Performers
Average and Low Performers
resent
resent
assigns more work to
focuses attention on
![Page 16: The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet Symposium 2011.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cf45503460f949c28a3/html5/thumbnails/16.jpg)
The Importance of Fostering Student Leadership
An alternate strategy…
Management
High Performers
Average and Low Performers
assigns more work to
focuses attention on
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The Importance of Fostering Student Leadership
An alternate strategy…
Management
High Performers
Average and Low Performerswork directly
with & lead by example
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The Importance of Fostering Student Leadership
Who Benefits?
• Student Leaders
• Student Staff
• Your Customers
• YOU!
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The Importance of Fostering Student Leadership
“Leaders get the job done,
regardless of rank or title.”
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The Importance of Fostering Student Leadership
Student Leader Development
vs.
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The Importance of Fostering Student Leadership
More Structured Approach
• Assigned “leadership” roles– e.g. Student Supervisor
• Better for larger organizations
• For more info on this approach:• Sunday, Session 5• “Working Together: Giving Students the
Professional Edge”• Erin Nettifee
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The Importance of Fostering Student Leadership
Less Structured Approach
• Leadership roles unassigned or ad-hoc
• Better for smaller organizations
• NEU ResNet– 40 employees– Open weekday business hours– Walk-in Support only
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The Importance of Fostering Student Leadership
NEU ResNet’s Mission Statement
Outstanding
Customer Outcomes
Commitment to
Customer Service
Hands-on Technical Education
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The Importance of Fostering Student Leadership
Dan (Manager)
Joe (Supervisor)
Steve (Analyst)
Co-ops, GAs, Senior Techs
Student Staff
System Admins
Project Team Leads
Project Team Members
Floor Leadership
Project Leadership
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The Importance of Fostering Student Leadership
Floor Leadership
• No specialized knowledge required
• GA’s/Co-op’s play special role
• Peer leadership fosters good habits and hard work
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The Importance of Fostering Student Leadership
System Administrators
• Maintain All Internal Systems and Servers
• “Supervise” Project Leads
• Continuous Presence Required
• Extra Responsibilities (“on call”)
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The Importance of Fostering Student Leadership
Project Leadership
• Project Leads as Staff Sergeants
• Every Project has 1-2 designated leads
• 15 different project leads
• Main undergrad leadership track
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The Importance of Fostering Student Leadership
Project Management
• FTS to oversee all aspects
• Set clear expectations
• Holistic view of office as “system”
• Excellent training for future software developers
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The Importance of Fostering Student Leadership
Benefits We’ve Seen
• Greatly increased staff participation
• Fewer staff “points of failure”
• Limited FTS manhours optimized
• More projects Better outcomes
• Greater job satisfaction/enthusiasm
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The Importance of Fostering Student Leadership
“Effective leadership is infectious.”
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The Importance of Fostering Student Leadership
Building Your Student Leader Base
• Start during hiring/training
• Assess interpersonal skills
• Calls for action/project proposals
• Nurture nascent leadership
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The Importance of Fostering Student Leadership
“No one wants their work to go unappreciated.”
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The Importance of Fostering Student Leadership
Recognizing Your Leaders
• Official Job Titles/Leadership positions
• Higher wages/bonuses
• Public Appreciation– Tech of the Month– Recognitions on wikis/websites/newsletters– Public thanks at project completion
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The Importance of Fostering Student Leadership
ResNet Alumni Dinner & Award Ceremony
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The Importance of Fostering Student Leadership
Presentation Review
http://www.resnetsymposium.org/rspm/evaluation/
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The Importance of Fostering Student Leadership
“Leading others is a tremendous
responsibility: to lead someone is to reshape
their world.”