The importance of field research when designing for health workers
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Transcript of The importance of field research when designing for health workers
Step Two Designs (www.steptwo.com.au) November 2013
The importance of field research when
designing for health workers
James Robertson, Step Two [email protected] // @s2d_jamesr
Step Two Designs (www.steptwo.com.au) November 2013
In 2001, our first intranet project was with Hunter
Health …
“
”
Step Two Designs (www.steptwo.com.au) November 2013
You can’t deliver effective solutions
to staff you haven’t personally met
Step Two Designs (www.steptwo.com.au) November 2013
Staff interviews
Workplace observation
Contextual inquiry
Other ethnographic techniques
Step Two Designs (www.steptwo.com.au) November 2013
Someone showedme a crumpled
piece of paper …
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”
Step Two Designs (www.steptwo.com.au) November 2013
One person’s desk was covered insticky notes …
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”
Step Two Designs (www.steptwo.com.au) November 2013
It’s not just about nurses, it’s also
linen, food, HR …
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”
Step Two Designs (www.steptwo.com.au) November 2013
Field research is essential in every
design project
Step Two Designs (www.steptwo.com.au) November 2013
Healthcare environments are
varied and challenging
Step Two Designs (www.steptwo.com.au) November 2013
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