The Importance of Building Trust - Best Friends Animal Society Matter of trust Moore.pdf · The...
Transcript of The Importance of Building Trust - Best Friends Animal Society Matter of trust Moore.pdf · The...
The Importance of Building Trust:How to Build Better Outcomes For All
Presented By: April Moore, Engagement Manager, Austin Animal Center
Engagement-based animal control programs:
• Support a community lifesaving ethic
• Positively affect lifesaving within the shelter
• Promote and enhance public safety
• Effectively address neglectful situations
Restructure your program so that you are prioritizing around what is important.
• Maximizing opportunities for lifesaving
• Redefining animals in need
• Building community capacity
Create a culture in which you empower animal control officers to identify and resolve root cause of issue when possible.
• Hire the right people• Make it easy for officers to connect
community members with resources• Eliminate unnecessary internal
barriers
Build community capacity by creating a team of connectors.
• Identify and hire for core soft skills
• Understand the importance of building rapport
Guzman & the Boxers
The necessity of building trust and rapport extends to every interaction, not just those you engage in with ease.
Experiences shape our approach to situations and individuals.
An understanding of our triggers, as well as our use of coping mechanisms, can affect an outcome.
Connectors that are connecting means:
• Being present and engaging, • Empowering through
information sharing, and• Meeting people where they
are
By aligning your program with your communities expectation, as well as building capacity through pet retention, Animal Control Officers:
• Maximize lifesaving, • Create healthier environments
for all• Promote safety
Animal Control Officers have the unique ability to build safer and healthier environments for all through their commitment to stay connected and remembering:
• Be deliberate in your work.
• The shelter is a reflection of the community.
THANK YOU
April MooreEngagement Manager
Austin Animal Center
www.austintexas.gov/aac