THE HUMAN ASSETTHE FUTURE RETURN ON TODAY’S INVESTMENT

1. High performance is not an option

Start with the Fundamentals

It’s about RESULTS (Achievement)

It’s about HOW (Reputation)

It’s about SUSTAINABILITY (Long Haul)

Focus· Mission — Vision — Values· Expectations (Alignment)

People· Competence· Commitment

Mindset· What Really Matters· Behavioral Norms

High Performance (H.R. Perspective)

Execution· Processes· Practices · Discipline

Resources· Systems· Technology

Start with the Fundamentals

1. High performance is not an option

2. People are a key driver of High performance

People are also a key driver of something else…..

What IsN o r m a l ?

What is Normal?

Peter Drucker once said:

“The only things that happen naturally in an organization are:

ConfusionFrictionMal-performance

What is Normal?

Peter Drucker once said: “The only things that happen naturally in an organization are:

ConfusionFrictionMal-performance

Everything else is the result of leadership.”

Human nature is inevitable and it will bring out the best and the worst in people.

Start with the Fundamentals

1. High performance is not an option

2. People are a key driver of High performance

People are also a key driver of

DYSFUNCTION !

Start with the Fundamentals

1. High performance is not an option

2. People are a key driver of High performance

3. Change is inevitable

Jack Welch

“I’m convinced that if the rate of change inside an institution is less than the rate of change outside, the end is in sight.”

Start with the Fundamentals

1. High performance is not an option

2. People are a key driver of High performance

3. Change is inevitable

4. No matter what is done it better emphasize:

Quality of Conversations

Quality of Leadership

Quality of Relationships

If you do not believe these fundamentals, you might as well leave now.

What can H.R target to invest in today in order to impact these “fundamentals” and the many other challenges faced by an organization as it strives to be high performing in the future?

The Role of H.R. in Creating the Future

What can H.R target to invest in today in order to impact these “fundamentals” and the many other challenges faced by an organization as it strives to be high performing in the future?

1. Leadership vs. management; target both but understand the difference.

Leading - - - - - - - - - Managing

Future

Change

Followers

Present

Control

Actions

Both Focus On:

Who You Are

Relationships

Communicating

The Role of H.R. in Creating the Future

1. Make sure there is Clarity about expectations

The Role of H.R. in Creating the Future

What can H.R invest in today in order to impact these critical success factors and the many other challenges faced by an organization as it strives to be high performing in the future?

1. Leadership vs. management; target both but understand the difference.

2. Make sure there is Clarity about expectations

3. Make sure managers are Credible

Credibility

• Being consistent – DWYSYWD – Respectful

TRUSTWORTHY

• Demonstrating you know what you are doing

COMPETENT

• Being accountable – Not blaming – Action

OWNERSHIP

• Showing enthusiasm – Positive mindset

INSPIRING

The Role of H.R. in Creating the Future

4. A key catalyst of individual improvement is Self Knowledge

You can’t act on what you don’t know

The Role of H.R. in Creating the Future

4. A key catalyst of individual improvement is Self Knowledge

5. When people are mindless they are dangerous; Be Intentional

The Role of H.R. in Creating the Future

4. A key catalyst of individual improvement is Self Knowledge

5. When people are mindless they are dangerous; Be Intentional

6. It is not about training it is about Application

The Role of H.R. in Creating the Future

4. A key catalyst of individual improvement is Self Knowledge

5. When people are mindless they are dangerous; Be Intentional6. It is not about training it is about Application

7. A core principle of the culture needs to be Valuing Differences …… and that requires intense focus on Engagement

Effective Utilization of Team Members

SynergyDeveloping the broadest perspective possible about the issue at hand

Requires: Differences and MindsetKilled by: Fear – Ego – Sameness

2. Worth it: Better decisions

= Better performance

1. If no innovation

= Extinction

Stagnation

Why Bother?

ENGAGEMENT• How we talk to people• Balancing inquiring with advocating• Creates the forum for differences to be aired• Promotes learning• Sends the message if valued or unwanted• The enabler of synergy

What is the primary tool to build such a culture?

Side Note on Engagement

Gallop findings: There is a clear correlation between business

growth and an engaged workforce Only 28% of employees are engaged Famous 12 questions (frames of mind) directly

linked to performance (virtually all jobs)

The Role of H.R. in Creating the Future

8. Managers must be skilled to Coach in the moment

The Role of H.R. in Creating the Future

8. Managers must be skilled to Coach in the moment

9. Everyone will Make Mistakes; so prepare employees to be able to Recover

The Role of H.R. in Creating the Future

8. Managers must be skilled to Coach in the moment9. Everyone will Make Mistakes; so prepare employees to be able to

Recover

10. Be thoughtful and careful about what you Measure

Measuring Results

Leading Indicators• Following Through on Application Plans• Feedback (including survey work)• Quality of Conversations

Lagging Indicators• Key Performance Areas• Revenue• Turnover

The Role of H.R. in Creating the Future

How does H.R. get more of a voice:

1. Gorilla O.D.

2. Results

3. Patrick Lencioni’s “Biases”

• It sounds too simple

• You can’t measure it

• Problem solvers

Going from Good To Great

“We can find pockets of greatness in nearly every difficult environment.  Every institution has its unique set of irrational and difficult constraints, yet some make a leap while others facing the same environmental challenges do not.  This is perhaps the single most important point in all of Good To Great.  Greatness is not a function of circumstances.  Greatness, it turns out, is largely a matter of conscious choice, and discipline.” 

Jim Collins

THE HUMAN ASSETTHE FUTURE RETURN ON TODAY’S INVESTMENT