The Houston Mobile Enforcement Fleet
description
Transcript of The Houston Mobile Enforcement Fleet
Leveraging Partners, Resources & Technology for Delinquent Collections
a City of Houston Case StudyPresented by
Don Pagel, City of Houston Parking Management Division
Joe R. Martin, Municipal Intelligence Group
The Houston Mobile Enforcement Fleet
Overview
• Abstract
• Statement of Problem
Since the beginning of booting operations in 2005, the annual budget of 2,400 boots installed per year had never been achieved
Agenda
• Houston Metrics• The Team• Background• The Challenge• The Solution: Phase I, II & III• The Results• The Cost• Summary & Conclusion
• Square Miles 650• Population 2,100,000 • On Street Parking Spaces 4,700• Off Street Parking Spaces 1,300• Meters 2,000• Staff 70• Annual Citations 238,000 *• Annual Meter Revenue $4,700,000 *• Annual Citation Revenue $7,600,000 *
* 2011 budget
Houston Metrics
The TeamCity of Houston
Parking Management
Division
CoH PMDEnforcementDepartment
Duncan SolutionsCollections
Municipal Intelligence Group
Booting & Support Services
T2 SolutionsT2 Flex &
Handhelds
CoH PMDMeter
Department
Enforcement Background
Booted Vehicle Information by YearFiscal Year 2005 2006 2007 2008 2009
Budgeted Boots Installed 2,400 2,400 2,400 2,400 2,400
Actual Boots Installed 1,300 1,300 1,400 1,400 1,300
Shortfall 1,100 1,100 1,000 1,000 1,100
Method of Locating Boot Eligible Vehicles
Busted Thumbs
The Challenge
In 650 Square Miles of Houston,Boot Eligible Vehicles are“Few and Far Between”
Booting Density Metrics
Market Comparison
Houston Pittsburgh Detroit Chicago
Square Miles 650 55 143 227
Population 2.1 mm 305,000 713,000 2.7 mm
Population per Sq. Mile 3,200 5,600 5,000 12,000
Boot List Vehicles 32,000 6,000 86,000 500,000
Vehicles per Sq. Mile 49 100 600 2,200
vs. Houston 2 x 12 x 45 x
Pace of Enforcement: Walking Beat PEO
• Walking Beat PEO:– Typical Walking Speed 3 MPH– Walking Speed when
Manually Typing Plates <1 MPH– Miles Covered in 8 Hour Shift <5 Miles
Pace of Enforcement: Mobile PEO
• Mobile PEO:– Typical Driving Speed 15 MPH– Driving Speed when
Manually Typing Plates < 2 MPH– Miles Covered in 8 Hour Shift <20 Miles
Mobile PEO pace reduced to NEAR WALKING SPEED
Pace of Enforcement Daily Coverage in Houston
#
Walking Beat PEO Miles per Shift 5
Number of Walking Beat PEO’s 30
Total Walking Beat Miles per Day 150
Mobile PEO Miles per Shift 20
Number of Mobile PEO’s 15
Total Mobile PEO Miles per Day 300
Total PEO Miles per Day 450
Lane Miles of City Streets - Houston 16,000
Percent of Lane Coverage Daily 3%
The Conclusion
Boot Eligible Vehicles are too Spread Out and PEO Coverage
Barely Touches 650 Square Miles
The Solution
Bring Technology to Bear
Phase IImplement License Plate
Recognition Systems
In March 2010, Municipal Intelligence Group (MIG) is engaged by Duncan Solutions and Parking Management to provide vehicle immobilization services using MIG enforcement vehicles equipped with License Plate Recognition (LPR)
Phase I Details
• Launch March 2010• One LPR equipped enforcement vehicle• Operating all eligible booting hours• 8 am – 6 pm M-F• Areas of coverage outside focus areas covered
by PEO’s• Spot eligible vehicles, install and release boots
Phase I Results
• Significant improvement in booting activity• Better understanding of metrics
But…
• Still not on track to meet budget• LPR enforcement vehicle operating at a loss
Phase I Assessment
While LPR made great strides in improving booting results, due to the low density of boot eligible vehicles, one enforcement vehicle could not makeup the difference to meet budget.
Additionally, the low density produced a negative ROI on enforcement vehicle operations and therefore not sustainable by MIG & Duncan.
Phase I Challenge
While LPR proved a useful resource in locating scofflaw vehicles and created a significant net gain in booting activity, a new program needed to be devised to expand booting activities while creating a positive ROI to the contractors.
Phase II – Pilot Program
Leverage Existing Resources
Phase II – Pilot Program
MIG was retained to operate in areas not already covered by walking beat and mobile PEO’s. These PEO areas are typically high in traffic and rich in booting opportunities.Due to the slow pace of manual plate entry by PEO’s, it was expected that many vehicles were being missed.
Phase II – Pilot Program
As Mobile PEO’s were already patrolling in areas of high traffic but at a very slow pace, a pilot program was conceived for MIG to provide, maintain and support LPR equipment on two mobile PEO vehicles. Hence…
“Leverage Existing Resources”
Phase II Details
• Launch February 2011• LPR systems, installation, maintenance, and
support all provided by MIG• Installed on:– Boot Van patrolling CBD– Prius patrolling suburbs
Phase II - Pilot Results
Year February March
2010 149 139
2011 233 224
Improvement 84 85
% Increase 56% 60%
Boot Installed
Phase III – Expansion & Enhancements
Due to success of the Phase II Pilot Program, during the balance of 2010 the program was expanded and enhanced:
• LPR systems installed on two (2) additional PEO Prius’ operating in the suburbs, expanding the Parking Management PEO LPR fleet to four (4).
• Implementation of StreetOPSTM, the proprietary MIG boot log management system.
Phase III - StreetOPSHistorically, Parking Management recorded boot activities using an Excel spreadsheet maintained by Dispatch. This allowed only one user at a time and only at the location of the file. Additionally, management reporting was, at best, difficult and slow. Feedback of results fromthe field came too late to take action. Now that booting activity had significantly increased, a new solution was needed.
Phase III - StreetOPSAt no cost to Parking Management, MIG provided StreetOPSTM, a boot activity log, management and reporting system designed by MIG. Features include:
• Web interface SQL database application• Unlimited simultaneous users• Real-time access to data and reporting• Boot, notice, release and tow tracking• Android, iPhone & Windows Mobile compatibility
Phase III – StreetOPS
Landing Page
Phase III – StreetOPS
Enter New Boot
Phase III – StreetOPSDaily Activity Report
Phase III – StreetOPSBoots Installed Report
Phase III – StreetOPSBootable Areas Map
Phase III – StreetOPS
Daily & Monthly Totals
Phase II-III Results
Phase II-III Results
Fiscal Year 2005 2006 2007 2008 2009 2010 2011 2012*
Budgeted 2,400 2,400 2,400 2,400 2,400 2,400 2,400 2,400
Actual Boots 1,300 1,300 1,400 1,400 1,300 1,300 2,000 2,400
Shortfall 1,100 1,100 1,000 1,000 1,100 1,100 400 0
* Actual calendar year 2011 & projected 2012 fiscal year
Phase II-III Results
* Actual calendar year 2011 & projected 2012 fiscal year
2005 '06 '07 '08 '09 '10 '11 '120
500
1000
1500
2000
2500
3000
Fiscal Year 2005 2006 2007 2008 2009 2010 2011 2012*
Budgeted 2,400 2,400 2,400 2,400 2,400 2,400 2,400 2,400
Actual Boots 1,300 1,300 1,400 1,400 1,300 1,300 2,000 2,400
Shortfall 1,100 1,100 1,000 1,000 1,100 1,100 400 0
2,400
Phase I-II-III Costs
Provided by Municipal Intelligence Group & Duncan Solutions to Parking Management:
Cost to Parking Management:
4 License Plate Recognition Systems Maintenance & RepairInstallation/Support StreetOPSTM
2 Enforcement Vehicles (1 seasonal) 2 Enforcement Crews (1 seasonal)
$0.00(included in collections contract)
Summary & ConclusionDue to the low number and wide dispersion of boot eligible vehicles in the City of Houston and Houston’s large land mass, the traditional methods of enforcement and outsourcing were not viable and did not achieve desired results.
By leveraging existing assets and resources of Municipal Intelligence Group, Duncan Solutions and Parking Management, a solution was reached that finally met Parking Management booting budgetary goals.
The Houston Mobile Enforcement Fleet
Questions and Answers