THE HOME DEPOT Vendor SSR Training Guide Documents/Vend… · Vendor SSR Training Guide. T H E H O...
Transcript of THE HOME DEPOT Vendor SSR Training Guide Documents/Vend… · Vendor SSR Training Guide. T H E H O...
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REVISION HISTORY: Application and Program
Version Changes Modified By
1.0 Document Created: January 2014 IPR Solutions 2.0 Added information regarding Prebuilt Reports in
April, 2016 Merchandising Operations
3.0 Updated data history time period from 2 years to 53 weeks October, 2017
Merchandising Operations
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TABLE OF CONTENTS
Introduction.............................................................................................................................................. 4
Internet Browsers ................................................................................................................................... 4
How to Gain Access to Vendor SSR ................................................................................................... 4
How to Assign Mvendors to Users ...................................................................................................... 5
How to Access Vendor SSR ................................................................................................................. 5
Understanding User ID / Pvendor / Mvendor Alignment .................................................................. 6
Vendor SSR User Interface .................................................................................................................. 6
Menu Overview....................................................................................................................................... 7
Report Criteria Overview....................................................................................................................... 7
Prompt 1: Vendor ................................................................................................................................... 7
Prompt 2: Filter - Time........................................................................................................................... 8
Prompt 3: Filter - Location..................................................................................................................... 8
Prompt 4: Filter - Product ...................................................................................................................... 8
Prompt 5 and 6: Objects to Display on Rows and Columns............................................................ 9
Prompt 7: Metric Selection.................................................................................................................... 9
Prompts 8, 9, 10, 11, and 12: Store Traits ....................................................................................... 10
Prompts 13 and 14: SKU Attributes .................................................................................................. 11
Action Buttons....................................................................................................................................... 12
Pre-Built Reports .................................................................................................................................. 12
Basic Functionality of Vendor SSR.................................................................................................... 13
Report Results Overview .................................................................................................................... 18
Report History ....................................................................................................................................... 20
Exporting Reports................................................................................................................................. 20
Troubleshooting & FAQs..................................................................................................................... 20
FAQs ...................................................................................................................................................... 23
Contacting Support .............................................................................................................................. 26
Training Video....................................................................................................................................... 26
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Introduction
This document is intended as a reference and training guide for suppliers using the Vendor Self-Service
Reporting tool. Vendor Self-Service Reporting can also be referred to as SSR, Vendor SSR or VSSR.
Vendor SSR provides U.S. Merchandising Suppliers with ad-hoc reporting capabilities for sales,
inventory, and receipt related data by selecting location, time, and product information. Reports can be
generated down to the Store / SKU level and data will be available by 11 am EST for the previous day
and 53 weeks worth of data can be collected.
Internet Browsers
The recommended internet browser for most Home Depot applications and reports is Microsoft Internet
Explorer. Vendor SSR can still work in other browsers and it is possible due to individual supplier security
preferences and computer setup, suppliers may have to utilize Google Chrome or Mozilla Firefox to access
some functionality of Vendor SSR. The most common challenge experienced when using Internet Explorer
is the inability for the user to export a report. If the user encounters this challenge, it is recommended that
the user install another internet browser. Please refer to the Vendor SSR Troubleshooting section for more
information about solving potential challenges.
How to Gain Access to Vendor SSR
A Partner Guardian at your organization must provide access to the Vendor SSR tool as well as provide the
Mvendors tied to the User ID. A guardian must follow the steps below to provide access to VSSR and to
provide the desired Mvendors for the user.
1. Log into HomeDepotLink 2. Select “Partner Profile” in the top right corner 3. Select the User ID, “--------” and select “Edit” 4. Select “Access Rights – HomeDepotLink” tab from the top 5. Select the “Reports” tab 6. Check the box next to “Vendor Self-Service Reporting (SSR)” 7. Select the “M-Vendors” tab
8. Select the appropriate Mvendor(s) for the user
9. Move the Mvendor(s) to the Selected side using the right arrow
10. Select “Save” at the bottom of the “Update Contact” box
Attention: Once access is granted, it will take 24 hours before the user can go into the reporting tool
and run reports. Additionally, only U.S. Merchandising Suppliers will have the ability to grant access to
Vendor SSR.
Tip: Many Home Depot Applications and Reports are operated by system named MicroStrategy and this
includes Vendor SSR. When providing access to a report or application and the below “Access Denied”
message is received, wait 24 hours before trying to access the report or application again.
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How to Assign Mvendors to Users
If you are a Partner Guardian you have the ability to assign Mvendors to your User ID and other employee User
IDs at your organization. Follow the steps below to assign Mvendors to the specific User IDs:
1. Log into HomeDepotLink 2. Select “Partner Profile” in the top right corner 3. Select the User ID, “--------” and select “Edit” 4. Select “M-Vendor” tab from the top 5. Select the Mvendor, “-------“ and select the arrow pointing right so the Mvendor appears on the
“Assigned” side 6. Select “Save”
Below is link to the HomeDepotLink Training Guide. It provides direction of how to manage your
organization through Partner Profile which is a critical responsibility in order for your organization to
accurately and properly conduct business with The Home Depot.
Tip: Additional information about the Partner Guardian’s role and responsibilities can be found in the
HomeDepotLink Training Guide. Also, helpful information about HomeDepotLink navigation and
functionality can be found on the HomeDepotLink Training Page.
How to Access Vendor SSR
To access Vendor SSR the user must log into HomeDepotLink and select the reports tabs located near
the top of the screen. Locate “VENDOR SELF-SERVICE REPORTING (SSR)” and select “GO”. Please see the
screenshot below.
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Understanding User ID / Pvendor / Mvendor Alignment
User IDs are created and associated with a Pvendor number or Payment Vendor number. Mvendors or
Merchandising Vendors are then setup under the Pvendor based on where your products fall into The
Home Depot’s merchandising departments. Lastly, SKUs are then aligned to Mvendors. Therefore to see
data for a SKU that is aligned to a specific Mvendor the user must have been assigned that Mvendor.
Attention: The Vendor SSR support team does not have the authorization to realign Mvendors with a
different Pvendor nor do they have the authorization to consolidate Mvendors under one Pvendor. The
user will have to speak with their Merchandise Planner to determine if this action is possible. Here is the
Merchandising Contact List for you records.
Vendor SSR User Interface
The Vendor SSR tool interface setup into 3 distinct sections, the Menu, the Report Criteria, and Actions.
The Menu provides 14 prompts to customize a report. The Report Criteria contains either detailed
information or displaying options depending on the prompt. Lastly, the Actions section allows the user
to perform simple operations to operate the tool.
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Menu Overview
The Menu is located on the left side of the screen and consists of
14 prompts (see screenshot on the right). The Menu displays the 14
prompts available for selecting report criteria. There are four
required prompts that are needed to create the most basic report
and are indicated by the words “(Required)”. If a report is
attempted and a required prompt is not correctly selected, a red
flag and an error message will appear next to the prompt indicating
an incorrect setup.
A green flag indicates that the prompt criteria has been entered
correctly
A red flag indicates that the prompt criteria has not been entered
correctly
A user can navigate between prompts by either clicking on the
prompts in the Menu or by using the Previous and Next buttons in
the Action section of Vendor SSR.
Report Criteria Overview
The Report Criteria section allows for the selection of criteria to appear on the report. Referencing the
image below, the screen is divided into 2 sections – Available and Selected. Using your cursor, you can
expand the items in the Available section and select the desired options. Once the desired options have
been selected, click the right arrow in the middle of the sections and the selected options will be moved
to the Selected box. In the example below, the “Fiscal Quarter 3 of 2011” was selected. When the
report is executed it will only return results for that Fiscal Quarter.
Prompt 1: Vendor
The Vendor prompt allows users to select from available Mvendors the user has been assigned by the
organization’s guardian. Select all Mvendors desired for the given report and move them over to the
Selected side to include the Mvendors in the report.
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Tip: Please see the above sections, How to Assign Mvendors to Users and Understanding User ID / Pvendor
/ Mvendor Alignment for more information about Mvendor assignment.
Prompt 2: Filter - Time
The second prompt, Filter – Time, allows users to set the time period for the report. The filters that are
included are Fiscal Year, Fiscal HY (Half-Year), Fiscal Quarter, Fiscal Month, Fiscal Week, and Fiscal Day.
The filter is arranged in a hierarchy with Fiscal Day being the lowest level of reporting and Fiscal Year the
highest.
Tip: To collect the inventory metrics Store On-Hand Units (STR OH Units) or Store On-Hand Dollars (STR OH
$) the selected time in Prompt must be in the past.
Attention: Time prompts are based off of Home Depot’s fiscal calendar. Home Depot fiscal calendars are
available in the footer of HomeDepotLink (Must log in to see the calendar). Only 53 weeks worth of data is
available in Vendor SSR.
Prompt 3: Filter - Location
The Filter – Location prompt allows users for the selection of locations to be included in the report results.
The prompt filter includes Company, LOB (Line of Business), Division, Region, District, BYO (Buying
Office), Market and Store. The filter is arranged in a hierarchy with Store being the lowest level of
reporting and Company the highest.
Tip: Information concerning Division, Region, District, BYO, Market and Store can be found in the footer of
HomeDepotLink under OUR LOCATIONS in the Store Listing file. The file Store Listing by RDC file that is also
located in the footer. This file can be useful in importing RDC/Store locations to analyze sales, receipt
and inventory data.
Tip: LOB (line of Business) allows users to view data by channel (dotcom or store). “852: THD DIRECT”
will pull back data for dotcom SKUs, whereas “2598: CORE RETAIL” will pull back data for store SKUs
Prompt 4: Filter - Product
The Filter – Product prompt allows for the selection of products to be included in the report results. The
prompt filter can be selected for All Product, Merch Department, Class, SubClass, and SKU. The filter is
arranged in a hierarchy with SKU being the lowest level of reporting and All Product the highest.
ATTENTION: The product filter will only display products, departments, classes, sub-classes, and SKUs
for the Mvendor associated with a user’s account.
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Prompt 5 and 6: Objects to Display on Rows and Columns
Prompt 5, Objects to Display on Rows and Prompt 6, Objects to Display on Columns are used to determine
how the report data will display.
Tip: To help create reports that are easier to read and understand the criteria with the largest selection
should be selected in Prompt 5 Objects to Display on Rows.
Prompt 7: Metric Selection
Prompt 7, Metric Selection has 3 different types of metrics available: Sales, Inventory and Receipts.
Below is an explanation of each of the metrics available.
Attention: Sales data is reported as Net Sales. Receipts are items that are accepted at the store.
Inventory is the on-hand count of an item. To receive data for inventory metrics Prompt 2, Filter – Time
must be in the past.
Metric Description Details
Sales $ Sales $ for specified time filter
The sum of unaudited retail sales (net sales) amount for the current fiscal year
Sales $ LY Sales $ Last Year for specified time filter
The sum of unaudited retail sales (net sales) amount for the previous fiscal year
Sales $ v LY ($)
The variance of Sales $ for specific time filter versus Sales Last Year $
Measures the difference between sales $ for the current fiscal year and sales $ for the same fiscal year.
Sales $ v LY (%)
The variance of Sales $ for specified time filter versus Last Year Sales $
Measures the difference between sales $ for the current fiscal year and sales $ for the previous fiscal year expressed as a percentage of sales $ during the same fiscal year.
Sales Units Sales Units for specified time filter
The number of items on sales transactions for the current fiscal year.
Sales Units LY Sales Units Last Year for specified time filter
The number of items on sales transactions for the current last fiscal year.
Sales Units v LY
The variance of Sales Units for specified time filter versus Last Year Sales Units
Measures the difference between POS sales units for the current fiscal year and POS sales units for the previous fiscal year
Sales Units v LY (%)
The variance of Sales Units for specified time filter versus Last Year Sales %
Measures the difference between POS sales units for the current fiscal year and POS sales units for the previous fiscal year expressed as a percentage of sales units for the previous fiscal year.
Str OH $ Store On-hand $ for specified time filter
Measures the retail value of store on hand inventory for the current fiscal year.
Str OH Units Store On-hand Units for specified time filter
Measures the value of store on hand inventory units for the current fiscal year.
STR Rcpts $ Store Receipts $ for specified time filter
The retail value of the receipt for a SKU in a store for the current fiscal year.
STR Rcpts Units Store Receipts Units for specified time filter
The number of units received for a SKU in a store for the current fiscal year.
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Prompts 8, 9, 10, 11, and 12: Store Traits
There are three different store trait types: Corporate, Department, and Class and there are 4 prompts to
select 4 different Store Traits if needed. Suppliers usually find Corporate Traits beneficial because it
allows them to analyze sales data based on store demographics.
Store Trait Definitions
Tip: For data to be generated in the report and to create the best report possible it is recommended
that Store must be moved to the Selected side in Prompt 5 Objects to Display on Rows.
Only one trait is selected per prompt and for each of the Store Trait prompts that are moved to the
Selected side it must be included on the Selected side of Prompt 12, Store Trait Attributes List.
The desired Store Trait will not be displayed without moving the corresponding Store Traits in prompt
12 to the Selected side.
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Attention: Stores can be assigned to multiple traits within a prompt thus totals may reflect duplicative
information when a store appears as multiple line items thus it is important to only include one trait per
prompt.
Prompts 13 and 14: SKU Attributes
SKU Attributes are a new feature added to Vendor SSR in January 2014. SKU Attributes are information
that is provided by the supplier concerning their SKUs. The information that suppliers provide about
their respected SKUs can be brought into the in Prompt 13, Select SKU Attribute(s) and the information
can displayed by product and attribute in Prompt 14, Display SKU Attributes By. Prompt 13 allows users
to filter by Corporate Attributes (Brand, Color, Line Structure, Price Band, and Private Label) or by SKU
Attribute Hierarchy. Prompt 14 allows users to select how they want the SKU Attributes data to display.
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Action Buttons
The action buttons in the bottom left of the screen should be used to navigate between the 7 steps in
the Menu. The Previous and Next buttons utilize the familiar “Wizard” like approach to move to the
previous and next sections in the menu. Once all of the selections have been made, click the “Run Report”
button to execute the report.
Pre-Built Reports
Vendors have the ability to pull data using one of the pre-built reports. These reports allow vendors to
quickly view information that Merchants deem important. When using these reports, vendors will
noticed that they are pre-populated with information.
Pre-built reports can be reached by clicking the “PREBUILT REPORTS” button from the Vendor SSR home
screen:
Here are the available reports:
1. Sales and Inventory Metrics (Previous Week) – Provides Sales $, Sales $ vs. LY ($), Sales Units,
Sales Units vs. LY and Str OH Units data from the previous week (looks at the most recent closed
week). This report is ideal for a quick look at sales and/or inventory metrics from the previous
week. Report includes metrics for store SKUs.
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2. Sales and Inventory Metrics (Previous 6 Months) – Provides Sales $, Sales $ vs. LY ($), Sales Units,
Sales Units vs. LY and Str OH Units data from the previous 6 months. This report is ideal for a
look at sales and/or inventory metrics from the last 6 months (looks at the most recent, closed 6
months). Report includes metrics for store SKUs.
3. Sales and Inventory Metrics (Previous 12 Months) – Provides Sales $, Sales $ vs. LY ($), Sales
Units, Sales Units vs. LY and Str OH Units data from the previous 6 months. This report is ideal
for a look at sales and/or inventory metrics from the last 12 months (looks at the most recent,
closed 12 months). Report includes metrics for store SKUs.
4. Sales Metrics – Dotcom (Previous 12 Months) – Provides Sales $, Sales $ vs. LY ($), Sales Units,
and Sales Units vs. LY data from the previous 12 months (looks at the most recent, closed 12
months). This report is ideal when looking to get sales data for dotcom SKUs.
5. Sales Metrics – Dotcom vs. Store (Previous 12 Months) – Provides Sales $, Sales $ vs. LY ($), Sales
Units, and Sales Units vs. LY data from the previous 12 months (looks at the most recent, closed
12 months). This report is ideal when looking to compare sales data by line of business (dotcom
vs. store)
Attention: The “Filter – Time” prompt is not visible in the pre-built reports as the timeline is defined by
report. If you need to define a specific timeframe or make any other specific edits, click on the “HOME”
button to navigate back to the original Vendor SSR.
Basic Functionality of Vendor SSR
Select Report Criteria
Prompts 1 through 13 report criteria are setup in a similar manner. The user is able to select from available
criteria to build a report. A user has to select criteria and move it from the Available side to the Selected
side of the Report Criteria. To move criteria over to the Selected side, select one or many options
and click the single arrow to the right. The user can return the option back to the Available side by clicking
the left arrow. The double arrow will bring all of the options still on the Available side over to the Selected
side and same occurs to remove all of the criteria from the Selected side to the Available side.
Save this Answer When Report is Run
On prompts 1 through 4 and prompt 13 the user has the ability to save an answer for the respected prompt for later use by selecting “Save this answer when report is run”. Selecting this box allows you to save the criteria in the Selected side for easy report creation when running reports. This feature is helpful if you have some common criteria and do not want to have to select them each time. Simply check the box to save the answer when the report is run and give the defined criteria a meaningful name.
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Attention: Be careful not to select the “Set as Default” option. This will cause every report to run with the saved criteria by default even if other criteria is selected. If “Set as Default” is selected then uncheck the checkbox and run a report to remove the default settings.
Remember this Answer
On prompts 5 through 7, has the option to “Remember this Answer.” “Remember this Answer” will default a certain selection to that which the user created when the checkbox “Remember this Answer” was originally clicked. It is not recommended to select this option because you will have to navigate the preferences to remove that option on a prompt.
Import Files
On Prompt 3 Filter Locations and Prompt 4 Filter Product, the user has the ability to import text (.txt) or
CSV (.CSV) files to the report criteria. This can prove to be extremely beneficial if the user only wishes to
generate reports on specific locations or SKUs. It is only recommended to import Store Numbers in prompt
3 and/or Home Depot SKU Numbers in prompt 4. The user must first list the store number(s) or SKU
number(s) in vertical order in a compatible file type. Follow the steps below to import a file based on the
prompt.
Prompt 3 Filter Locations
Step 1: Move Store over to the Selected side
Step 2: Click Select and change to Qualify
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Step 3: Click ID and change to STR #
Step 4: Click Value and then Import
Step 5: Click Browse and locate the appropriate text of CSV file
Step 6: Click Import so the values of the file are populated in the text box
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Step 7: Click OK so the values populate prompt Selected text box
Prompt 4 Filter Product
Step 1: Move SKU over to the Selected side
Step 2: Click Select and change to Qualify
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Step 3: Click ID and change to SKU #
Step 4: Click Value and then Import
Step 5: Click Browse and locate the appropriate text of CSV file
Step 6: Click Import so the values of the file are populated in the text box
Step 7: Click OK so the values populate prompt Selected text box
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Report Results Overview
The report generated in Vendor SSR has 3 sections: The Toolbar, the Report Prompts, and the Report
Results. These are identified in the image below. The Report Results contain the criteria selected in the
report prompts. The Report Prompts are a summary of what was selected in each of the prompts on the
previous page. The Toolbar provides the user with functionality to interact with the report results. The
three most important options are shown below.
Re-prompt
Click the Re-Prompt any time a report has been executed and you want to change some of the report criteria. For example, if you run a report for the Month of June 2010 and would like to change the report to show July 2010, clicking Re-Prompt will take you back to the report criteria you previously entered and you can then make any necessary adjustments.
Save Saving a report will allow you to Save the report to the “My Reports” section.
Export
Exporting a report will open a new window with several options for how the report should be exported. Exporting reports allows users to save a report to a local computer in a preferred format.
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Saving, Exporting, and Viewing Report History
My Saved Reports
Saved reports can be accessed from the “My Saved Reports” link in the top navigation of application.
From the My Saved reports screen there are options to export a saved report or open it as a PDF.
Clicking on the report name will open the saved report.
Saving to My Saved Reports
Users can save reports when once they have been
executed by clicking on the Save ( ) icon in the report
results toolbar. When the Save icon is clicked a prompt
will appear (see image to the right).
Attention: Reports should always be saved in the My
Reports folder.
Give the report a Name and Description and select
whether to keep the report prompted before selecting OK.
Prompted vs. Unprompted:
When running a prompted report the user will be taken
to the initial report page where the report criteria are selected. All criteria for saved reports will be
preselected and a user will be able to make any necessary changes before running the report.
Unprompted reports will execute using the saved report criteria and the user will be taken directly to
the report results.
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Report History
The Report History keeps a running record for all reports that have been executed over the previous 15
days. For every report executed by a user, the report history will be updated with the name of the
report indicated in the Report Message Name text box (see image below) on the main report criteria page.
Any report that needs to be viewed more than a week later should be saved to My Saved Reports.
Exporting Reports
Reports can be exported to other formats to be saved on a local computer. Users can select the Export
icon ( ) from the report results toolbar and from the My Saved Reports page for previously saved
reports. The Export feature will open a new window containing several options for how the report
should be exported.
Once all selections have been made, clicking the Export button with start the report export and the user
will be prompted to Save/Open the report in the format selected from the above screen.
Troubleshooting & FAQs
Clear Cache
It is recommended that the user clears their computers cache daily to prevent errors when trying to access
Vendor SSR. Clearing your computer’s cache includes Temporary Internet Files, Cookies, History,
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Download History, Form Data, Passwords, and Active X Filtering and Tracking Protection Data. Directions
of how to do this for Internet Explorer and Chrome are below.
Internet Explorer
When Internet Explorer is open press Ctrl + Shift + Delete and Delete Browsing History form will appear.
Make sure that the Temporary Internet Files, Cookies, History, Download History, Form Data,
Passwords, and Active X Filtering and Tracking Protection Data checkboxes are checked and then select
Delete.
Google Chrome
When Google Chrome is open press Ctrl + Shift + Delete and Clear Browsing data form will appear. Make
sure that the Clear Browsing History, Clear Download History, Delete Cookies and Other Site and Plug-In
Data, Empty the Cache, Clear Saved Passwords, Clear Saved Autofill Form Data, Clear Data from Hosted
Apps, and Deauthorize Content Licenses checkboxes are checked and then select Clear Browsing Data.
Create a Store-SKU Report
To create a report that displays the Stores and SKU please follow the below directions:
Prompt 1 Vendor: Select the Mvendor(s) that you want to report on
Prompt 2 Filter-Time: Select the time frame. Recommend to use Fiscal Year unless looking for
Store On-Hand Units or Store-On Hand Dollars then fiscal weeks would be more appropriate. If
inventory metrics (Store On-Hand Units or Store-On Hand Dollars) are needed, DO NOT include
the current fiscal week.
Prompt 3 Filter-Location: Select “Company” then “ALL THD”
Prompt 4 Filter-Product: Select “All Product” then “All Product”
Prompt 5 Objects to Display on Rows: Remove all values from the assigned side. Then select the
“Location” folder and then select “Store”
Prompt 6 Objects to Display on Columns: Select the “Product” folder and then select “SKU”
Prompt 7 Metric Selection: Select the metrics that you wish to see
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Receive Junk Characters When Exporting a Report
Due to security established on the supplier’s side at times a user may encounter the following
screenshot when trying to export a report in Vendor SSR.
If the above occurs when trying to export a report please follow the below directions
Start by clearing your computer’s cache which includes Temporary Internet Files, Cookies, History,
Download History, Form Data, Passwords, and Active X Filtering and Tracking Protection Data. Directions
of how to do this for Internet Explorer and Chrome are below.
Internet Explorer
When Internet Explorer is open press Ctrl + Shift + Delete and Delete Browsing History form will appear.
Make sure that the Temporary Internet Files, Cookies, History, Download History, Form Data,
Passwords, and Active X Filtering and Tracking Protection Data checkboxes are checked and then select
Delete.
Google Chrome
When Google Chrome is open press Ctrl + Shift + Delete and Clear Browsing data form will appear. Make
sure that the Clear Browsing History, Clear Download History, Delete Cookies and Other Site and Plug-In
Data, Empty the Cache, Clear Saved Passwords, Clear Saved Autofill Form Data, Clear Data from Hosted
Apps, and Deauthorize Content Licenses checkboxes are checked and then select Clear Browsing Data.
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FAQs
1. How do I find help or training documentation for Vendor SSR
Training documentation is available using the Help link in the top right-hand corner of Vendor
SSR. Please do not use the icon in the report output page. This will launch a web-based help
guide that is not applicable for Vendor SSR.
2. Are Sales metrics reported as “Gross Sales” or “Net Sales”?
All Sales related metrics in SSR refer to Net Sales.
3. What are multi-sourced SKUs and how are they reported using the 90% rule?
Multi-sourced SKUs are SKUs that are shared by multiple suppliers at The Home Depot. For
reporting purposes, a single supplier will be assigned to the SKU using the 90% rule:
SKUs are assigned to the vendor accounting for 90% or greater of receipt cost over the
previous 4 week period. If no vendor is assigned using the previous 4 weeks, then the
system looks backward another 4 weeks until an assignment can be made.
Vendor assignment is calculated and stored by the Store, SKU, Week
4. Why is the data in my EDI 852 POS report different than the data in SSR?
Suppliers of multi-sourced SKUs have the option of selecting to see all Sales data for the SKU or
no data on the EDI 852 report.
If a supplier has opted to see all Sales data on the EDI 852 report then they will receive all sales
data for the entire SKU, regardless of the number of suppliers who share the SKU. SSR uses the
90% rule to determine which supplier should receive credit for the SKU
5. My company has more Mvendors than are available for me to select. Why can’t I see them all?
Suppliers using the SSR application will see the Mvendors their Partner Guardian has given them
access to view. Each supplier has Partner Guardians that are responsible for setting up users at
their supplier.
If you believe that you should have more access then please contact your Partner Guardian. You
can view who your Partner Guardian is by logging into the HomeDepotLink portal and selecting
the “My Account” link in the top right of the screen.
6. Why do my Inventory metrics sometimes show no values?
Inventory metrics will only have a value for closed time periods. For example, if a report is run
for the entire year 2011, the inventory will show zero because we are currently in 2011 and the
reporting period has not closed yet.
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Another cause of this behavior is when you select a custom date range for a period and do not
use the Fiscal Day time period (i.e. Fiscal Quarter 4 of 2010). If you specify an end date that is
different from the quarter end date, then no inventory data will be returned
Additionally, if the SKUs are Special Order SKUs, then they may not be stocked and as a result
the inventory metrics will be returned as blank cells.
7. How do I run a report for a custom date range?
SSR date ranges follow The Home Depot’s fiscal calendar by default.
To set a custom date range, select Fiscal Day from the Time filter and move that entire
parameter to the Selected box in SSR. Then click on “Select” and choose “Qualify” and click on
“Equals” and choose “Between”.
Attention: Whenever setting custom date ranges remember to do it by selecting Fiscal Day.
Setting a custom date range for other time parameters (Fiscal Month, Fiscal Week, etc.) could
potentially cause inventory data to report incorrectly.
8. All of the Time periods are listed by the fiscal time period. How do I know what dates are covered
during that time period?
THE HOME DEPOT I TRAIIIIIIG GUIDE 25
Please refer to the fiscal year calendars available in HDLink at the footer. These calendars can be used to
view the dates in a Fiscal Year, Half Year, Quarter, Month and Week.
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Contacting Support
For all issues related to the available Merchandising Vendor names (MVendors) displaying in the Vendor
section of the report criteria, please contact your Partner Guardian. If you don’t know who your Partner
Guardian(s) is/are then you can find out by logging into HomeDepotLink and viewing your account
information from the My Account section in the upper right-hand corner of the screen. Changes made
to your account by your Partner Guardian will be available the following day.
For all other issues please email the Vendor SSR support team at [email protected].
The support team can provide guidance on using the application and can help with issues encountered
with reports. Please describe the issue you are having in as much detail as possible and provide screenshot
of the error message and the report prompts used to create the report.
Training Video
The training video provides an overview and guided demonstration on how to use the Vendor SSR Tool.
Training Video
Attention: User will need to save the file to their computer and the user must have Windows Media
Player in order to view the file.