The history of quality management
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http://qualitymanagementsystem.com/total-quality-management/the-history-of-quality-management/ The history of quality management can be traced all the way back to The Middle Ages. Work completed by journeymen and apprentices were evaluated and inspected by the skilled worker to ensure that quality standards were met in all aspects of the finished product, ensuring satisfaction of the buyer. And while the history of quality management has gone through a number of changes since that time, the end goal is still the same.
Transcript of The history of quality management
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Started in The Middle Ages Started in The Middle Ages Work completed were inspected by the skilled
workerworker To ensure the quality standards
T b ti f ti To ensure buyer satisfaction
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Started to surface during the 1920's Started to surface during the 1920 s Focus was still on the end product
Statistical theory was applied to product Statistical theory was applied to product quality control
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Determined through inspections Determined through inspections Involved:◦ Measuring◦ Measuring◦ Examining and testing the products◦ Processes and servicesProcesses and services
against specific requirements
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Brought forth during the 1940’s Brought forth during the 1940 s By industry experts like Deming, Dodge,
Juran and RomingJuran and Roming The beginning of Total Quality Management
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Carried out by production personnel Carried out by production personnel Responsible for inspections during
production intervalsproduction intervals Change the focus from
end product to preventingend product to preventing problems
Early detection on the Early detection on the production line
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Also during the 1940’s Also during the 1940 s Japan employed assistance of Deming and
JuranJuran Japan soon set new standards in TQM
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The phrase introduced by Feigenbaum in The phrase introduced by Feigenbaum in 1969
Ishikawa: TQM apply from workers to top Ishikawa: TQM apply from workers to top management
Western catch up by 1980's Western catch up by 1980 s
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Attempts for making guidelines and Attempts for making guidelines and standards
US government develop Malcolm Baldrige US government develop Malcolm BaldrigeAward
Could be won by quality management Could be won by quality management excellence
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Europe develop similar award Europe develop similar award Today there are the hundreds of Excellence
AwardsAwards Same purpose: excellent, quality product
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