“The Heart of a Leader”presented by

Michelle Spradley CPS/CAP

Overview• The Difference between a Manager and a

Leader• Define an Exceptional Leader• Make an Impression• Leadership Traits• How can an administrative professional

lead in the 2009 workplace?• Building a Leadership Plan

Leader vs Manager Leaders

• Creates a clearly defined vision/mission

• Creates Buy in • Fosters synergy• Defines a common

purpose• Develops and coaches

individuals and teams

Managers• Manages Tasks• Enforces protocols• Organizes Data• Reports information

and facts

YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER

Define an Exceptional Leader• What makes a great leader?

Characteristics of a successful leader HONEST – Followers must have trust in a leader and

believe in the leaders vision. Leaders display sincerity, integrity and candor in all actions.

FORWARD-LOOKING – Leaders lead with purpose and are always on the lookout for new ideas.

COMPETENT- Leaders base their actions on reason and moral principles.

INSPIRING – Guides by heart, passion and compassion. INTELLIGENT – Leaders read, study and seek challenging

assignments. They do not command excellence, but rather build excellence.

MAKE AN IMPRESSION• Be articulate• Communication is by your tone, your words and your body

language.• Learn to think on your feet.• Be sincerely interested in others.• LISTEN! (Do not interrupt or act like you want to)• SMILE! (You can actually hear a smile)• Take notes when people speak.• Use people’s names when talking to them.• Always be poised, in control, “cool and collected”.• Know and demonstrate manners and etiquette.• Take time with your appearance.• Have a sense of humor.• Be trustworthy.

DAILY RULES1. Wake UP!!2. Dress Up!!3. Shut Up!!4. Stand UP!!5. Look Up!!6. Reach Up!!7. Lift Up!!

Leadership Traits• Superb Communicators• Effective Management Skills• Empathy• Positive Thinkers• Values and Integrity• Vision• Empowerment/Bringing out the best in

others

Superb Communication

“Real communication happens when people feel safe”

“Leadership is not something you do to people.

It’s something youdo with people.”

Effective Management Skills

Empathy

“If you want your people to be responsive, be responsive to their needs”

Positive Thinkers“Think Big!Act Big!Be Big!”

-Norman Vincent Peal

“Positive thinkers get positive results

because they are not afraid of problems.” -Ken Blanchard

Positive Thinker

Values and Integrity

Take time to identify core values

Values and Integrity• Never!• Never!• Never!• Never!• Give Up! Winston Churchill

“Without VisionPeople Perish”

-Proverbs 29:18 (paraphrased)

Vision

“All good performance starts with clear goals!”

Effective Management

“All empowerment exists in the present moment.”

Empowerment/Bringing Out the Best in Others

Leading in 2009

How can an administrative professional lead in today’s market?

Leading in Today’s Market• Continued Education/Certification

• CAP/CPS• Software Skills• Professional Image• Communication• Awareness of Business Market Trends• Exceptional Listening Skills

Leading in Today’s Market• Perform Expertly• Learn to Anticipate• Prioritizing Projects• Effective Time Management• Become a mentor

IAAP