The GSK Virtual Library

From The Trenches

presented by Robert GuerreroSLA Pharmaceutical & Health Technology Spring MeetingApril 5, 2005

GSK and Information Management

Information Management – 5 teams Published Information, Information Analysis, Education & Support, Data & Document Management, Information Design

Published Information Manage Virtual library Document Delivery services Reference services Product Literature db Biomedical and Chemical sources Competitor information sources

Customer acceptance (expectation!) of e-delivery

Proportion licensed by GSK increasing

Physical libraries being used less and less

Reduction in Doc Del requests, as e-versions licensed

Virtual Library - Background

Enhanced electronic delivery of published information

Streamlined document delivery service - more e-delivery

Document Delivery Centres established

14 physical libraries closed by the end of 2003

Enhanced website – “The Library”

Virtual Library - Implementation

Document delivery/Electronic Journal trends 1999 - June2004

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Month

No

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EJ downloads

Document delivery (internal and external)

Spend on Journals 2000 -2004

Print spend

EJ Spend

2000

2001

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2003

2004

Virtual Library - Impact

Increased e-content c4000 E-Journal titles, 1000 E-Books/reference sources available

to all GSK Enhanced access to published literature

Direct linking to full text articles from key scientific databases (eg. EAGLE, Ovid, SciFinder)

Improved usage rights Flexible usage rights for R&D employees 96% of all E-Journal titles can be used to support external Medical

Information queries Access to all

Local print subscriptions converted to enterprise electronic licences to benefit whole of GSK

Web pages become our main gateway to content

Usage metrics ever more important

Licensing and contracting now a core competency

What to licence and what to buy-as-needed ?

Budget implications: licence costs/ doc del costs/ copyright fees

Virtual Library - Implications for GSK

Requirement to show value for £s spent on licences

Licensing costs: Global licences, but R&D funded.

No link to historic print subscriptions: or to their historic price

increases either. Price increases must be inflation-based.

Copyright fees: Doc Del costs higher than predicted - CLA

Budget Implications

Reduction in head count through Operational Excellence

Requires well-rounded, flexible staff

Keeping the trains running

Maintaining morale in a global information environment

Staff Implications

Questions?

Comments?

Concerns?

Thank You!