The Groupe Onet is committedDD+2010...The women and men of the ONET Group are driven by the...

The Groupe Onet is committed

The future begins today

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ContentsThe commitment of the executive board ......................................................................................................................................................... 4The ONET Group in 2010 ..................................................................................................................................................................................... 6Tomorrow – what professional challenges for responsible development? ................................................................................................. 10Organisation and steering of the Sustainable Development approach ..................................................................................................... 11Scope and Methodology used in drafting this report .................................................................................................................................... 121 - - Risks and Opportunities of Corporate Social Responsibility for the ONET Group ................................................................................. 14

1.1 - Group ONET policy ................................................................................................................................................................................ 161.2 - Practices and actions of the ONET Group ......................................................................................................................................... 18

2 - Economic Performance2.1. To ensure economic performance....................................................................................................................................................... 222.2. To be a part of the local economic network ....................................................................................................................................... 242.3. To combine skills in order to provide a comprehensive offer ............................................................................................................. 262.4. To satisfy customers................................................................................................................................................................................. 28

3 - – Social Equity 3.1 - To develop employement whilst taking diversity into account ....................................................................................................... 34

3.1.1 - Number of employees .............................................................................................................................................................. 343.1.2 - Overtime ..................................................................................................................................................................................... 353.1.3 - . Diversity Charter ....................................................................................................................................................................... 353.1.4 - Our policy for the integration of handicapped workers ....................................................................................................... 42

3.2 - To develop skills through training ......................................................................................................................................................... 443.3 - To promote employee health and safety ......................................................................................................................................... 50

3.3.1 - Action priorities .......................................................................................................................................................................... 503.3.2 - Work safety training courses ..................................................................................................................................................... 523.3.3 - Analysis of the rates ................................................................................................................................................................... 533.3.4 - Certifications .............................................................................................................................................................................. 543.3.5 - Follow-up on the exposure to ionizing radiation .................................................................................................................... 55

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4 - Environmental protection4.1 - To integrate environmental and social policies into purchasing policy .......................................................................................... 584.2 - To improvre control over consumption ............................................................................................................................................... 62

4.2.1 - Reducing greenhouse gases .................................................................................................................................................... 634.2.2 - Follow up of potentially polluting land sites and Classified Installations for the Protection of the Environment (ICPE) .. 65

4.3 - To promote innovation .......................................................................................................................................................................... 674.4 - Environmental actions from the Divisions of Activity .......................................................................................................................... 70

4.4.1 - . Functional Organisation .......................................................................................................................................................... 714.4.2 - Certifications ............................................................................................................................................................................... 72

5 - Corporate responsibility5.1 - Contractual Stakeholders ..................................................................................................................................................................... 79

5.1.1 - Staff members ............................................................................................................................................................................ 805.1.2 - . Social partners ......................................................................................................................................................................... 815.1.3 - Shareholders ............................................................................................................................................................................... 815.1.4 - Clients .......................................................................................................................................................................................... 815.1.5 - Suppliers and subcontractors ................................................................................................................................................... 835.1.6 - Partners ........................................................................................................................................................................................ 85

5.2 - The non-contractual stake-holders ..................................................................................................................................................... 875.2.1 - The associations ......................................................................................................................................................................... 875.2.2 - Exchange networks .................................................................................................................................................................... 895.2.3 - Professional Federations ............................................................................................................................................................ 895.2.4 - Technical Committees .............................................................................................................................................................. 905.2.5 - Educational Institutions .............................................................................................................................................................. 905.2.6 - Public Authorities ........................................................................................................................................................................ 91

How to read this report?This report is organised in two parts:

• The first part presents the Group’s responsible development approach, from challenges to its professions to its policy.• The second part makes clear how the ONET Group meets its responsible development challenges with common commitmentsand the specific objectives of each one of its activities in four fields: economic, social, environmental and societal.

2010 was a difficult year where we nevertheless reached our objectives.We would like to thank our teams fortheir involvement and all-round effort.In this context, no concession wasmade concerning our responsible development policy. On the contrary,we intensified both our actions and therecognition of these objectives by ma-nagement at all levels. We invested intraining for managers at head office,other offices, agencies and regionalmanagers, involving the ExecutiveCommittee and the Executive Board ofthe Group.

2011 will be another difficult year, butour economic, social and environmen-tal commitments will be maintainedand strengthened. Work will be under-taken to get to the heart of the chal-lenges to our professions.In 2011, responsible development will remain the keystone of all our actions atall management levels. All our teamsare the gauge of the coherence bet-ween our values, our commitments, ourpractices and our actions.The Group will also continue to invest inthe promotion and respect of the prin-

ciples of the Global Compact and the‘Caring for Climate’ commitment.Our ambition is to consolidate our placeas leader by asserting our identity. Wecontinue to commit to our strategy ‘Thefuture begins today’.

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Max MASSAAlain BROUSSE

Dominique MOUILLOTLaurent CANTORNE

The Executive Board

The Commitment of the Executive Board

In 2010, thanks to its O3 project (OsonsOnet Ensemble – Daring Onet toge-ther), our Group refocused on its values– listening, respect and daring – aroundwhich it has built its growth over morethan 150 years.The women and men of the ONETGroup are driven by the determinationto bring together their energy and theirtechnological and human know-how,to meet the fundamental needs of theirclients in a sustainable manner, andcontribute to a more responsible so-ciety.It is what is conveyed in our ambition:‘ONET, energies and resources to accompany you in a healthier, moredependable world’. On a daily basis,this ambition is upheld by three greatchallenges.

Enhancing the individualMember of staff or client, the challengefor the ONET Group is to facilitate self-fulfilment and to create a favourableenvironment for each individualthrough the diversity of skills and profiles.Daring to undertake the futureIn the medium term, innovation and thecorresponding investment capacity arethe guarantee of the lasting develop-ment of the company, respectinghuman beings and the environment.Looking beyond our bordersExporting our know-how and develo-ping our international partnerships, evol-ving our professions and anticipating ourclients’ needs with a responsible socie-tal approach.

‘The future begins today’ approach,which is particularly close to my heart,and for which I chair the steering com-mittee, brings answers to these chal-lenges. Our company must continue togrow harmoniously, implementing its res-ponsible development approach, toanticipate and act on all its impacts onhuman beings, society and nature.Our Group has continued its investmentfor the promotion of and respect for theGlobal Compact.I have high hopes for the ONET founda-tion we have just set up and which willcontribute to human development in asafe and healthy local environment.

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Elisabeth COQUET-REINIERChair, HOLDING REINIER

temporary work and recruitment

home services

sales of cleaning equipment and products

nuclear engineering & maintenance

decontamination, nuclear decommissioning

cleaning & associated services

electronic security & video protection

sales of electrical vehicles

logistics & handling

human guarding & remote monitoring

airport assistance

waste management

training

receptionist services

The ONET Group in 2010Our varied range of services and engineering brings innovative solutions. It is based on fourteen professional areas led by our experts who, thanks to local relationships,provide quality advice, a guarantee of economically adapted services.Our Group, numbering 57,000 employees, has developed its own social engineeringthat firmly places the human being as the key to success. The reliability and security ofour services come from qualified, stable and well-trained teams and managementstructures as well as a network whose density contributes to its success.Every staff member, both in France and abroad, carries out his or her job respecting responsible commitments. They consider their activity as bringing added value to helpthe performance of their clients.Since 2002, sustainable development has been an integral part of our strategy, structured around four divisions of activity: ONET CLEANING MULTISERVICES, ONET TECHNOLOGIES, ONET SECURITY, AXXIS RESOURCES, and one department, PRODIM.

Consolidated Turnover 2010 (IFRS):1 367 million Euros

Contributions to consolidated management turnover 2010 (published in paragraph 2.4.1. of the IFRS consolidated

accounts appendix):ONET PROPRETE-MULTISERVICES: 61.5%

ONET TECHNOLOGIES: 16%ONET SECURITE: 12%

AXXIS RESSOURCES: 7.5%PRODIM: 3%

Total staff as of 31 December 201057,028 employees

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ONET: energy and resourcesto bring you a healthier and

more dependable environment

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ONET PROPRETE-MULTISERVICES conti-nued its development in the cleaningsector and allied services, in a compli-cated context, marked by uncertaintiesabout the economic upturn, therebystrengthening its leading position. The increase in turnover shows its abilityto adapt and rewards its willingness toaccompany its clients by continuallyadding to the value of its services.

ONET TECHNOLOGIES has been buildingup a dynamic of progression for severalyears which has made it a key player inthe nuclear sector and means it achie-ved 11% of its turnover internationally.This year again, it turned in a remarka-ble performance with its activity pro-gressing by more than 10%.

ONET SECURITE saw results increase des-pite a reduction in its activity, in a Frenchsecurity market that shrank by 1.2% in 2010.ONET SECURITE asserts its positioning thatdifferentiates: ‘One expertise: security’ inproposing a total approach. This isbased on its ability to manage inde-pendently and to integrate physical sur-veillance, electronic security, videosurveillance, reception, engineeringand training.

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AXXIS RESSOURCES, specialised inhuman resources delegation, experien-ced a mixed year in a job market in cri-sis. With the structuring of the COALYSnetwork, created in partnership with theTRIANGLE and DLSI temporary workagencies, AXXIS RESSOURCES is wellprepared to seize the opportunities of-fered when the economy rebounds.The personal services activity is fromnow on oriented towards home helpservices.

PRODIM, specialised in the sale of clea-ning products and materials, managedto reach its objectives, despite a diffi-cult economic context, thanks to the sti-mulation of all segments of its activity,the accentuation of its efforts at inno-vation and its willingness to put sustai-nable development at the heart of itssales strategy.

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Tomorrow – what professional challenges for responsible development?

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Hygiene and cleanliness in a more polluted world

ResponsibleDevelopment

Development of job insecurity and exclusion

New employment paradigms (globalisation,unemployment, workinghours, qualifications,

obligations…) Aging, increasinglydependent population

Growth in energy needs

Keeping society peacefuland safe

In 2010, we mapped out these challenges with the aim of redefining our commitments to responsible development so as to give evermore concrete and coherent responses to the expectations of society.

Organisation and steering of the Sustainable Development approachManagement of Sustainable Develop-ment Quality depends on the Chair ofthe Group Executive Board, MR. MaxMASSA. Elisabeth COQUET-REINIER, Chair of

HOLDING REINIER and Chair of the Supervisory Board, presides over the sus-tainable development steering com-mittee created in 2002. This committeeis representative of all the Group’s acti-vities with profiles that differ accordingto the challenges of each profession. It is led by Laurence ACERBO, Sustainable

Development Quality director for theGroup, and member of the executivecommittee. In 2002, Anne-Sophie CRESPIN-AUGIER was named as Sustai-nable Development co-ordinator, tolead policy and action plans.

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Steering Committee

Set newobjectives

Follow-up, assess and determine corrective measures.

Define commitments, objectives and actions to be implemented.

Sustainable Development Steering Committee missions.

Scope and Methodology used in draf-ting this reportThe scope of the report covers, unlessotherwise stated, the companies esta-blished in France except for seven en-

tities (DSN, TELEM TELESURVEILLANCE,TELEM, AXXIS EVENEMENTIEL, AXXIS ADOMICILE and temporary workers fromAXXIS RESSOURCES), as these data arenot consolidated in the centralisedHuman Resources IT system. This year,

the effort to ensure the reliability of in-formation transmitted by the compa-nies outside the scope, has beencontinued. Results, unless otherwise stated are forcalendar year 2010.

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What is your assessment of this year ofresponsible development?The assessment of our policy is posi-tive, as proved by a large number ofindicators in the report. The chal-lenges of responsible developmentare integrated into the way of mana-ging and are considered by our staffas opportunities for positive differen-tiation. The perception of the environ-ment the company evolves in haschanged and the question of ONET’sacceptability regarding its impacts isin everyone’s mind. We must there-fore go further and progress from aGroup sustainable development ap-proach to responsible developmentby professional sector. Great work must be undertaken to adapt and apply the Group’s

commitments to commitments byprofessional sector.To this end, the Group organised trai-ning-reflection seminars in 2010, usingchange management techniques tomodify our professional practices in adeep and sustainable manner. Theseseminars, for Group managers, allo-wed us to communicate the reflec-tions of 90 members of staff to theGroup Executive Committee concer-ning the challenges of adapting andapplying the ONET Group’s responsi-ble development commitments byprofessional sector.It emerges that staff members nowhave sufficient maturity to enter aphase of identifying the challengesspecific to each professional sector,to act locally, as close as possible to

stakeholders’ expectations.The Group Executive Board has the-refore decided to continue this stra-tegic reflection by mobilising themanagement committees of the Divi-sions of activity to define commit-ments by professional sector whichwill then be determined in practicesand actions.The objective is to maintain Groupcoherence while stressing the specifi-cities of professional sectors, womenand men; to maintain coherencewhile refining and multiplying our ac-tions.The whole process is in line with the ‘Apresent for the future’ approaches ini-tiated in 2002.

Anne-Sophie CRESPIN-AUGIER, Sustainable Development Co-ordinator

Staff numbers taken into account within the scope of data transmission for the sustainable development report.

IndicatorsAction plans derive from the ‘The futurebegins today’ policy and the assess-ment of challenges and risks in opera-ting centres. The indicators allow theimplementation of actions to be mea-sured.So that the reader can compare theONET Group’s report with that of othercompanies, the Group’s indicatorshave been set down in accordancewith the Global Reporting Initiative andthe French law on New Economic Re-

gulations (NRE – Decree N° 2002 -221 of20 February2002). A box with the initialsGRI/NRE signals these indicators throu-ghout the report. For further informationon these subjects, go the site:www.globalreporting.org.Drafting and DisseminationThis report was drawn up by the mem-bers of the Steering Committee, coordi-nated by Sustainable DevelopmentManagement. You may communicateyour questions or remarks to the follo-wing address: [email protected]. This re-

port is communicated to all the Group’sagencies and staff representatives. Itmay be consulted/downloaded on theintranet portal by members of staff. It isavailable to stakeholders on internet:http://www.groupeonet.com/fr/groupe/dd/index.php

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Total Group staff

2008 2009 2010

Entities excluded from the scope of the report

55 047

93247436 7913

16,94%13,49% 13,87%

55 13757 028

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Principle 1Support and respect the protection

of internationally proclaimed human rights

Human Rights

Principle 6Eliminate discrimination in respect of employment and occupation

Principle 2Make sure that Group companies as well as subcontractors or suppliers are not complicit

in Human Rights abuses.

Principle 3Uphold the freedom of asociation andthe effective recognition of the right to

collective bargaining

Principle 4Eliminate all forms of forced

and compulsory labour

Principle 5Abolish child labour

Principle 10Work against corruption in all its forms

including extortion and bribery

Principle 9Encourage the development

and diffusion of environmentallyfriendly technologies

Principle 8Promote greater environmental

responsibility

Principle 7Support a precautionary approach

to environmental challenges

LabourEnvironmentAnti-Corruption

1. Risks and Opportunities of Corporate Social Responsibility for The ONET GroupSince 2004 the Group has encouraged the promotion and defence of Global Compact principles. The Global Compact, a worldwideaction instigated by the United Nations encourages companies to have more responsible management.Global Compact Principles

Governance ofthe Organisation

The implementation of these principlescan be found in the different sections ofthe report ‘A present for the future’:economic, social, environment and societal.

The Group supports the United Nationsinitiative ‘Caring for Climate’.From this identification of the importantchallenges for the professional sectorsof the Group, the analysis of the mainimpacts has led us to position ourselvesin terms of governance, work relations

and conditions, human rights, good business practice, questions concerningour clients, and social and environmen-tal commitments in an ISO26000 approach. This approach supports theresponsible Development policy of theGroup.

Respect of Human Rights (international development,choice of partner suppliers) Human Rights

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Regional attachment(local economic develop-ment)Image/reputationSocial integrationDialogue and collabora-tion with NGOs and/ornon-profit organisations(environmental and so-cial)

Corporate Commitment

Respect commitmentsmadeFair price for our ser-vices (balance)Market leader InnovationHeritage companycreated to last

Questions concerning clients

Corruption Anti-competitive practices

Good businesspractice

Mastering pollution risks (effluents, gases, solids)Direct or indirect exposure to chemical risksGeneral waste volume (packaging, electric & electronic equipment waste ….)Optimisation channels for waste processingSaving natural resourcesProduction of greenhouse gases in business tripsSale of environmentally friendly services, eco-responsible products and materials

Environment

Risks of accidents and work-related illnessPsychosocial risksRisks of unattractiveness in recruitment termsRoad-related risksJob insecurity situationsDiversity DiscriminationIn-company communicationRisks of exposure to ionising radiationDirect or indirect exposure to chemical risksSocial integration (literacy…)

Work relations and conditions

ONET Group’s Impacts regarding ISO 26000

1.1. ONET Group policyTo meet its challenges, the ONET Group has, since 2002, been committed to the path of responsible development.

To develop employement whilst taking diversity into account

To develop skillsTo promote employee health and safety

To ensure the financial performance of thecompany founded en 1860

To be a part of the local economic networkTo combine skills in order to provide

a comprehensive offer To satisfy customers

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Economic performance

Socialequity

To incorporate environmental and social policies into purchasing policyTo improve control over consumption

To promote innovation

To raise awareness of environmental issuesTo contribute to sustainable development think tank

To help change attitudes in this area

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Environmental protection

Corporate responsibility

1.2. Practices and actions of the ONET GroupThese commitments and practices are implemented through action in the different professions and evaluated periodically.Examples of practices and actions implementedPracticesEnsuring economic performance

Integrating the local economic fabric

Combining skills in social,technical and environmentalmatters to offer responsibleservices

Satisfying clients

Developing employment by integrating diversity

Developing skills through training

Watching over the health and safety of staff members

IndicatorsLabel Horizon p. 23

GEIQ p.25employment of disabled workers p. 43

Pilot agencies p.23

Certifications p.28

Signature of the ‘espoir banlieus’ p.40Youth employment p. 40Disabled people p. 43 Training courses p. 46

Literacy courses p. 45Safety-certified entities p. 54 Exposed persons p. 55

ActionsCorrelate economic performance, social equity and environmental preservation

Contribute to social integration Act with outside stakeholders by implementing agreementssigned with the AGEFIPH (national organisation for disabledworkers)and the ANPE(national employment agency)

Promote cross-sector environmental and social actionsbetween Group entities

Promote Quality, Security, Environment integrated systems approaches

Promote social integrationImprove the integration and recruitment process

Increase skill levels to develop employability by employee training.Promote social integrationImprove working conditions by raising awareness on safety, reducing chemical risks and exposing employeesas little as possible to ionising radiation

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PracticesIntegrating environmental andsocial criteria in purchasingpolicy

Privileging innovative projects

Improving consumption management

Implementing awareness-raising initiatives on environ-mental problemsTaking part in reflection networks on sustainable developmentBeing involved in changingthe way we think

IndicatorsElectrical consumption and proportionof renewable energy sources p. 62Micro-fibre, steam cleaners, green-labelled products p.60

Follow up consumption of recycledpaper p. 62R&D programmes p. 67

Concentrated products p. 60

Following up consumption p.64

Following up communication initiatives p.79

Following up external communicationin the responsible Manager frameworkp.89Professional federation actions p.89

ActionsControl electrical consumption by reducing consumption and using renewable energy sourcesBe involved in preserving water resources and limitingchemical pollutants by putting in place products and techniques to reduce water consumption and usinggreen-labelled productsPromote the preservation of resources by increasing the proportion of recycled and recyclable stationeryReduce the volume of low and medium activity effluents

Improve control of waste and discharge by reducingpackagingReduce greenhouse gas emissions by controlling fuelconsumption and optimising delivery of products andmaterialsInform all Group staff members of challenges and solutions

Exchange with all stakeholders to find common solutions

Lead reflection networks with ‘chambres des métiers’(professional federations) the Group’s activities are associated with

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To ensure the financial performance of the company founded en 1860To be a part of the local economic network

To combine skills in order to provide a comprehensive offer To satisfy customers

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Economic performance

In terms of governance, the ONETGroup must make use of managementrules known and shared by all so as toensure coherence between its respon-sible development commitments, ma-

nagement practices and achieve-ments. Since 2006, ONET PROPRETE-MULTISER-VICES has rewarded the most effectiveagencies with a ‘Horizon Seal of Approval’.

The agencies and management teamsare thus encouraged to improve theirperformance in non-financial terms (in-tegration of disabled workers, work sa-fety, client satisfaction…).

Consolidated turnover (IFRS) Return

2008 2009 2010

3,87% 3,97%4,41%

1 302 998 K€1 345 403 K€

1 367 182 K€

progression

+3,25%

progression

+6,54%

progression

+1,62%

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2. Economic performance GRI: This section corresponds to the Global Reporting Initiative: EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

2.1. To ensure the economic performanceSince 1860, the ONET Group and its shareholders have been committed to permanence and economic performance.

In 2010, 35 agencies were rewarded:GOLD HORIZON: ONET SERVICES Vannes,SILVER HORIZON: H. REINIER Lyon Vaise,BRONZE HORIZON: ONET SERVICES Dun-kerqueHORIZON SEAL OF APPROVAL: 32 agences(ONET SERVICES Gien, ONET SERVICESAuxerre, ONET SERVICES Montluçon, H.REINIER Nevers, H. REINIER Brive, SAFEN

Clermont-Ferrand, SAFEN MANUTEN-TION Clermont-Ferrand, SAFEN Nevers,SAFEN MANUTENTION Roanne, ONETSERVICES Thionville, SAFEN Metz, H. REI-NIER Chatillon Montrouge, ONET SER-VICES Caen, ONET SERVICESAngoulême, ONET SERVICES Poitiers, H.REINIER Nantes, ONET SERVICES Chalon,ONET SERVICES Macon, H. REINIERChambéry, SAFEN Saint-Romain Le Puy,

SAFEN Blanzy, ONET SERVICES Avignon A,ONET SERVICES Salon de Provence,ONET SERVICES Nice, ONET SERVICES Mo-nosque, ONET SERVICES Cannes A, ONETSERVICES Cadarache, H. REINIER Nice,ONET SERVICES Bayonne, ONET SERVICESToulouse A, ONET SERVICES Carcas-sonne, ONET SERVICES Perpignan).

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How to reconcile economic perfor-mance and respecting responsiblecommitments?Companies now face new gamerules. Economic performance andrespecting responsible commitmentsare not opposed but, on the contrary,complement each other to createvalue for the company and forhuman society. Committing to a responsible deve-lopment approach is a means ofcompetitive differentiation and the-refore a splendid opportunity for thecompany. It is not a question of sa-ving the planet, but of updating ourprofessional practices so they have aless negative impact on mankind, so-ciety and nature. Without this upda-ting that society expects, our

company would run the risk of beingrejected by society and, in the end,of being weakened or even disap-pearing.This is precisely the theme of the trai-ning courses SUSTAINWAY, in coopera-tion with EUROGROUP, a practicespecialised in change management,gave to 100 managers from the ONETGroup in 2010. A new phase will openup in 2011 with a first variation beinggiven to three Management commit-tees of the Activity Divisions. These working days aim to allow staffand teams to appropriate and pro-fessionalise a responsible develop-ment approach for themselves. Becoming aware of the close link bet-ween our company and social chal-lenges allows the manager and his orher team to integrate new questions

into the core of professional practiceand the portfolio of business sectors,and thereby innovate and make bet-ter bids for tender. They learn to iden-tify and map out the negative andpositive impacts of their activity onstakeholders and the environment. Fi-nally comes the definition of the prio-rity axes for action (strategiccommitments and practices). At theend of these training days, each per-son went away with commitments setby him- or herself for their activity. In this way, each ONET manager be-comes an ambassador for the res-ponsible development policy of theGroup, and locally, the guarantor ofrespect for the commitments madeby the company

Olivier DUBIGEON, Chair of SUSTAINWAY Sustainable development, strategic integration and responsible leadership

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What responsible approach does ONET adopt in internationaldevelopment?Our geographic development canhave different forms: the creation ofsubsidiaries, external growth, localpartnerships or joint ventures... Thereis no one ideal market approach. Itis a question, according to the tar-get country and the activity we in-tend to develop, of finding the mostadapted solution to develop our bu-siness in a sustainable way. Our ap-proach is tailor-made, in fact, andsystematically includes an environ-mental and local practice analysisso as to map out the range of stake-

holders, the role each of them playsand a fair assessment of risks.In support of the development ofthe ONET Group’s international acti-vities, I make sure international de-velopment respects the Group’scommitments as a member of theGlobal Compact.The Group has establishments in 10countries and has a trading positionin 24 countries spread over fourlarge geographic areas. The Group therefore created an In-ternational Coordination Commit-tee in 2010 to:

• Coordinate its international de-velopment• Optimise each Division’s actionby privileging synergy • Facilitate the setting-up of allestablishments

The International CoordinationCommittee, favouring synergy andexchange, contributes to every-body being enriched by intercultu-ral business experiences. It is anadvantage for us to develop inter-nationally with a common CSR ap-proach and by making our activitiessafer.

Xavier PROVOSTDirector in charge of ONET Group International BusinessLeader/Member of the Group International Coordination Committee

2.2. To be a part of the localeconomic networkGRI: This section corresponds to the Global Repor-ting Initiative: SO3 Percentage of employees trainedin organisation’s anti-corruption policies and proce-dures.

The ONET Group has 460 establish-ments (430 in 2009, 414 in 2008) andthousands of clients in France andabroad. Being close to the community and in-tegrating the local economic fabricare part of the Group’s strategy foreconomic development. ONET there-

fore supports collaboration and ex-change with local networks. TheGroup’s agencies are involved in localdevelopment, particularly in recruitingas close as possible to client sites.These actions contribute to the reduc-tion of such problem areas as distancetravelled to work and absenteeism.

In 2010, ONET SECURITE signed partner-ship agreements with the Regional Ma-nagement of POLE EMPLOI (NationalEmployment Agency) in the followingFrench regions: Ile de France (Paris re-gion), Rhône-Alpes and PACA (Pro-vence, Alps and the French Riviera). Thechoice of these regions is significant:they correspond, in fact, to the areaswhere our activity is most highly develo-ped. The objectives of this collaborationare to strengthen the links, multiply thepoints of contact and intensify the jointactions of ONET SECURITE and POLE EM-PLOI to meet the needs for effective re-cruitment both for the company andjob-seekers.

The main commitments are: • Communication of ONET SECURITEjob offers to POLE EMPLOI services• Creation of a network betweenPOLE EMPLOI agencies and ONET SE-CURITE agencies • Support from POLE EMPLOI to theoperatives of ONET SECURITE in theimplementation of the recruitmentoptimisation policy • Promotion by POLE EMPLOI of therecruitment method by simulation forthe recruitment of security officers • Implementation of training path-ways to practise the human or elec-tronic security professions (Approvedtraining courses or measures foradaptation)• ONET SECURITE will take part in in-formation sessions and forums to pre-sent the various professions and thecompany.

These agreements also mean that regu-

lar cost-and-effectiveness assessmentsof these recruitments can be carried out.Passport to Employment ONET PROPRETE-MULTISERVES’ Human Re-sources Management continued its com-mitment to the ‘passport to Employment’plan in partnership with the DepartmentalOlympic and Sports Committee of theBouches du Rhône (Marseilles area) andother companies, initiated in 2003 by thePrefecture of the Bouches du Rhône. Thisplan forms part of the City Council’s po-licy of equal chances and the fightagainst discrimination in recruitment andcorresponds to one of the priority orien-tations of the State and its institutionalpartners in its Social Cohesion Plan. Theplan mobilises companies and employ-ment institutions in the aim of helpingyoung people who have difficulties in in-tegrating professional life, and encoura-ging them to face the world of work moreeasily. There are two constituent parts: jobinterview simulation and professional dis-covery.In 2010, ONET PROPRETE MULTISERVICESheld 30 job interview simulations withyoung people in professional integration,coming from structures such as the Mar-seilles ‘mission locale’, the Public Esta-

blishment of Insertionfor Defence (EPIDE)or NeighbourhoodAction for Employ-ment.In July, ONET PRO-PRETE-MULTISERVICESorganised the ma-nagement commit-

tee for the ‘Passport to Employment’ planin its head office. It therefore welcomed,under the aegis of the DepartmentalOlympic and Sports Committee, thecompanies and institutions mobilised bythe operation. During this meeting it wasdecided, notably, to give each youngperson a ‘passport’ when they came outof the job interview simulation, certifyingthe relevance of their professional inte-gration approach and giving a proof ofseriousness to their job applications. Theseactions will continue in 2011.Employers Grouping for Integration andQualificationFor several years now, ONET PROPRETE-MULTISERVICES has been particularly in-volved in the GEIQ Propreté(Groupements d’Employeurs pour l’Inser-tion et la Qualification, ‘Employers Grou-ping for Integration and Qualification’,Cleaning branch). The purpose of thesestructures is to favour the employment ofyoung people just out of school, the long-term unemployed, disabled people andformer prisoners (http://www.geiq.net).Out of the 12 GEIQ in the Cleaningbranch, four are chaired on a voluntarybasis by staff from ONET PROPRETE-MULTI-SERVICES.For these people, the GEIQs give thechance to have a full-time job for up to amaximum of twelve months, with 25% oftheir time given over to training so theycan obtain a Professional QualificationCertificate. They benefit from an almostcertain guarantee of being taken on byone of the members of the GEIQ Clea-ning branch.

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Housing Action AssessmentAll of the companies in the ONETGroup make an annual contributionto the French construction effort, re-presenting 0.45% of payroll, or2,700,000 Euros, which was all used.With the help of these funds, rentaldown-payments and loans were gran-ted to members of the various com-panies.In 2010 we submitted 445 applications;166 families were housed, a successratio of 37.30% (well above the natio-nal average of about 10%) and 24loans for the purchase of a main resi-dence were granted.For information, there are 1,200,000 pendingrental applications throughout France, including 110,000 for the Paris region alone.There exists a shortfall of 500,000 public housing units.

2.3. To combine skills in order to provide a comprehensiveofferThe ONET Group offers a full range ofexpertise. Our professions allow an offer of ser-vices and engineering for which thehuman being is considered the key tosuccess.

26

How is Responsible Developmentintegrated into the Group?In 2010 the ONET Group reformula-ted its fundamental values, LISTE-NING, RESPECT and DARING, andredefined its mission: ONET energiesand resources to accompany you ina healthier, more dependableworld. Through our Company project 03,we have redefined our competitiveadvantages and developed toolsto make them come alive. Eachone of the innovative solutions pro-posed is inspired by responsiblepractices.Our overall strategy is thus orientedto enhance the role of the com-pany vis-à-vis the individual: allo-wing everyone to advance in asafer, more dependable environ-ment. The environment and thehuman being are therefore at theheart of our preoccupations throu-ghout our professions, in responsibi-lity towards society.

In this way, our members of staff in-tegrate solutions linked to responsi-ble development as realopportunities to create value for thepermanence of the company.To consolidate this dynamic, theGroup’s Sustainable DevelopmentQuality Management set up ‘Res-ponsible Manager’ training sessionsin 2010 which help our staff in thefield to get local professional prac-tices to change. It’s by being close to our clients thatresponsible actions bear most fruit.

Emilie de LOMBARESDirector in charge of Strategy, O3 project manager

*See chapter 3.2 Development of skills through training, p.48 27

What responsible strategy for ONETSECURITE?Our strategy for 2011-2017, ‘Futureand Ambition’, is built around ourstaff, their skills and company culture.To allow ONET SECURITE to be organi-sed around its expertise, security, andno longer around its operating com-panies, we have constructed a strongsocial policy, coherent with our Res-ponsible Development approach:Training:

• Creation of an integration pro-gramme by socio-professional ca-tegory (from the security officer ortechnician to the regional mana-ger, including different administra-tive or operational positions), • Extension of the sector : afterMAIN SECURITE, it will be TELEM’sturn to launch its local manage-ment training programme, twodays a month for 10 months. Theprogramme will finish the meetingwith an exam board where partici-pants will present their motivationsand ideas.

Support:• Employee satisfaction: we gaveout an employee questionnaire‘Knowing you better’ at the end ofthe year. The results will let us im-prove our answers to staff expec-tations and to federate themaround structuring ideas for the

company. The rate of return of 23%shows the high level of interest inthis approach from staff members.• Periodic interviews: plan an inter-view for every member of staff, in-cluding those in the field, at leastevery two years to be able to setup a personalised follow-throughand support them in their skills de-velopment.

In this way, with our members of staff,we are building our success on the se-curity market for the years to come.

Carole PHELIPOTDeputy managing Director ONET SECURITE

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Divisions CountryFrance

Europe : ONET SUISSE (SA), ONETBELGIUM, ONET LUXEMBOURG,ONET ESPANAFrance

Europe : ONET TECHNOLOGIESITALIA, ONET TECHNOLOGIES UK,ONET TECHNOLOGIES BULGARIA,ONET TECHNOLOGIES ROMANIAFrance

France

referential 2010Certification ISO 9001Qualification Qualipropre (certificate OQEPSA**)Certification ISO 9001

Certification ISO 9001Frames of Reference clients EDF-COGEMA-CEAAsbestos Frame of Reference (certificate AFAQ-ASCERT)CEFRI E and F (qualification follow-up of staff workingunder ionizing radiation)Certification ISO 9001

Certification NF X 50-777 for MAIN SECURITEDouble certification NF SERVICES & APSAD in break-in detection and video surveillance for TELEM.Certification APSAD P3 for TELEM TELESURVEILLANCE.Certification ISO 9001 for SOCIETE EUROPPENNE DE SUR-VEILLANCE.Certification QUALICERT for INGELYSISO 9001 for SERI TTCEFRI I (qualification and follow-up of staff working under ionising radiation for temporary workers)for ONEPI

* Details concerning these certifications are available on demand** Office de Qualification des Entreprises de Propreté et Services Associés (Qualification Office for Cleaning and related Services Companies) 28

2.4. To satisfy customers GRI: This section corresponds to the Global Reporting Initiative: PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Frame of Reference 2010 : Quality certifications and qualifications*

Surveillance of internal and externalquality/security/environment manage-ment systems represented 500 days ofaudits in 2010 (342 in 2009, 339 in 2008).The progression is due essentially to alarge increase in internal and externalaudits on safety at work in all Divisions ofactivity (MASE Frame of Reference).In 2010, quality systems were validatedby the extension or maintaining of certi-fications.ONET TECHNOLOGIES and ONET ESPANAhave integrated certifications in theFrames of Reference ISO 9001, ISO 14001and OHSAS 18001.onet-client.com the customer site, conti-nues to gain traction at ONET PROPRETE-MULTISERVICES (1,280 national andregional clients compared to 1,040 in2009).Satisfaction surveys are carried out pe-riodically with our clients. The latest sur-vey, carried out at the end of 2010 forcleaning-multiservices professions, ap-plied to a significant sampling of 550clients. It showed an improvement in ge-neral satisfaction with two particularlyhighly marked aspects: respect for safetyrules and respect for the environment.

29

How will the publication of ISO 26000impact us?Our ‘The future begins today’ policy,that has been in place for manyyears now, began an important evo-lution in terms of maturity in 2010. Theobjective for the coming years is toimprove the variations on this idea bymaking a precise identification ofpriority challenges and CSR commit-ments by profession and then a se-lection of key practices to deploymore rigorously.This standard, which cannot be cer-tified, will help us to identify, fromseven central questions, the areas ofaction each of our professions canbase itself on to set its priorities.

In addition, the international refe-rence framework that ISO 26000constitutes should make our ex-changes with our stakeholders easierso as to strengthen our credibility. As regards our clients in particular, inFrance and internationally, beyondtheir satisfaction, the objective weaim for is the sustainable increase intheir trust.

Laurence ACERBOSustainable Development Quality Manager

ISO 26000

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31

To develop employement whilst taking diversity into accountTo develop skills

To promote employee health and safety

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Socialequity

3. Social equity

32

How are you making Onet’s socialmodel progress even further? In 2010, our Group made the decisionto reinforce the coordination of the so-cial policies of all its entities by creatingthe Social Coordination Committeewhich I run under the presidency ofAlain BROUSSE, President of ONET PRO-PRETE-MULTISERVICES.The objective of this committee,made up of the Human Resource Ma-nagers from all the structures of theGroup, is to reinforce the coordinationof our social policies and take intoconsideration the growing complexityof the numerous reforms that are im-

portant to implement in a collectiveand a coherent manner. The Committee determines the socialissues which need to be dealt with in across-disciplinary manner on themessuch as:

• the prevention of psychosocialrisks,• the employment of seniors,• the forward planning of employ-ment and skills,• labour relations,• equal access to employment,• training,• the evolution of legislation andour social information system.

The setting-up of a social dashboardat Group level is helping us to betterfollow-up and evaluate the actionsresulting from our social commit-ments. It is also enabling the Board ofDirectors to carry out strategic arbi-tration in social areas in order tocontinue to reinforce its modelaround three axes: • the development of the job by in-corporating diversity,• the development of skills by trai-ning,• the health and safety at work ofour employees, in particular in theprevention of psychosocial risks.

Members of the Social Co-ordination Committee fromleft to right: Alain BROUSSE (Chairman of OPM), Del-phine FAULLO (Assistant, Social Affairs Department), My-riam ROGER (Head of Human Resources, Prodim),Corinne QUIBEL (Human Resource Manager, ONETTECHNOLOGIES), Sylvie BRUNET (Social Affairs Manager,ONET Group), Véronique GANTELME (Human ResourceManager, AXXIS RESSOURCES), Véronique PARRINELLO(Human Resource Manager, ONET SECURITE), Olivier DE-REYMEZ (Human Resource Manager (GIE ASSISTANCESERVICES), Christine BALNAT (Human Resource Mana-ger OPM) is absent on this photo.

Sylvie BRUNETDirector of Social Affairs

Promotion of diversity and thefight against discrimination

Promotion of social integration

(literacy...) Except for ONET TECHNOLOGIES

Prevention of roadrisks

Prevention of the riskof occupational accidents and

diseases

Prevention of psychosocial risks at

work

Development of internal communication (social

dialogue, exchange of bestpractices...)

33

Attention given to respectingHuman Rights (international

development, choice of suppliers & partners...)

Social challenges

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The number of employees registered inthe Group are on average 55 822 in2010.The number of employees registered inthe Group on 31st December 2010 –that is 57 028 people, including interimworkers – is growing significantly, +3.4%

compared to 31st December 2009. In particular, AXXIS RESSOURCES haveseen an increase in the number oftheir permanent salaried staff(+27.05%), because of the increase inthe importance of AXXIS A DOMICILE‘shome services.

As for ONET TECHNOLOGIES, they arecontinuing their development in highvalue added activities and have seenthe number of employees increase by6.56% in 2010, with a large number ofrecruitments of engineers and techni-cians (more than 300 recruitments).

* For more coherence, the number of interim workers corresponds to a full-time equivalent over the month of December 2010

ONET PROPRETE-MULTISERVICES

INTERIM WORKERS*

ONET TECHNOLOGIES ONET SECURITE AXXIS RESSOURCES

EUROPE VARIOUS

42 0

13

4 85

0

2 14

9

2 29

0

2 39

6

2 36

7

2 66

22

966

706

897

4 72

6

43 4

14

2009

2010

2009

2010

2009

2010

2009

2010

2009

2010

2009

2010

361

368

2009

2010

34

3. 1. To develop employement whilst taking diversity into accountGRI/NER: Section corresponding to the Global Reporting Initiative LA1: Total workforce by employment type, employment contract, and region, broken down by gender andarticle 148-2.1°a workforce from the law on the New Economic Regulations.

3.1.1. Number of employees

Number of employees registered by Activity Division

35

What answers does AXXIS RESSOURCESprovide to its social stakes?For AXXIS Ressources, 2010 was a yearduring which we developed those ac-tions that had already been imple-mented concerning social issues. Our agencies stepped up recruitmentin favour of handicapped workers,even exceeding the objectives set bythe AGEFIPH convention of which weare signatories. We can attribute this

success to the quantity of internal com-munication on the network, as well asour participation in numerous events onthis theme (job forums, conferences…)and the setting-up of local partnerships. As far as the employment of seniors isconcerned, AXXIS RESSOURCES onceagain took strong action and can nowreport more than 1 300 employees ofover 50 years of age in 2010. In addition, we are continuing to acti-vely work in favour of the principle of

non-discrimination, by communicatingwithin the network through numerousreunions which enable our Agency Ma-nagers and Assistants to find practicalsolutions to those problems encounte-red in the field. We also spoke at theUniversity of Aix-Marseille in the contextof the programme for occupational in-tegration whose aim is to help youngstudents gain access to jobs.

Christophe PINDeputy Regional Managing Director for the South-East AXXIS INTERIM & RECRUITMENT

ONET SECURITE have recorded a slightdecrease in the number of their em-ployees due to the closure of some establishments by market transfers. Finally, the number of employees in theGroup is growing in Europe (+11.42%),especially in Spain (+19%).

3.1.2. Overtime

In 2010, we recorded a slight increase inthe annual average of overtime (1.07 %against 0.91 % in 2009) due to thegrowth of activities in some of our Divi-

sions, but on the other hand a clear de-crease in the average of additionalhours (0.60 % against 0.88 % in 2009).3.1.3. Follow-up of redundanciesLe Groupe a signé la charte de la Diversité en 2006. Elle implique la réali-sation d’actions pour le respect de ladiversité. Ces actions ont pour but deprendre en compte la diversité de la société française (ou des autres paysoù nous travaillons) dans toutes sescomposantes.Des actions menées en faveur de la diversité se retrouvent dans les diffé-rentes parties de ce chapitre.

3.1.4. Diversity CharterIn 2006, the Group signed the DiversityCharter. This implies carrying out actionsfor the respect of diversity. The aim ofthese actions is to take into account thediversity of French society (or any othercountry in which we work) in all its ele-ments. The actions carried out in favour of di-versity can be found in different sec-tions of this chapter

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NER : Section corresponding to article 148-2.1° a Overtime from the law on the New Economic Regulations

Number of employees by level of qualificationNumber of employees registered by occupational category

The significant increase in the numberof executives in 2010 (+4 .95%) can beexplained by the large number

recruitments of engineers at ONETTECHNOLOGIES, in fields of high exper-tise and value added.

2009 2010

BLUE COLLAR WORKERS EMPLOYEES SUPERVISORS EXECUTIVES OT EUROPE*

4934

350

976

2184

2386

2191

2198

1293

126

11113

57

+3,31%

+9,25% +0,32% +4,95% -11,9%

*European subsidiaries of Onet Technologies for which the sameoccupational categories don’t exist (project leaders, experts …) 36

*FARE : Fonds d’Action pour la Réinsertion et l’Emploi (Action Fund forRehabilitation and Employment) dedicated to cleaning companiesand associated services 37

Your Human Resources policy leadsyou to work in particular on two axesof Corporate Social Responsibility:the prevention of psychosocial risksand diversity. What key actions haveyou taken in these fields in 2010? Christine BALNAT:The prevention of work-based risks,the preservation of the physical andmental health of our employees andthe fight against all forms of violenceat work make up the main axes ofthe social policy at ONET PROPRETE-MULTISERVICES. In this context, in 2010, in collabora-tion with our social partners, we im-plemented various measures toprevent psychosocial risks. Indeed,method agreements have been si-gned and a management trainingcampaign used. In this way, the Re-gional Managers, the employees ofthe regional offices and the agencymanagers of our Division were ableto follow a training course on the de-tection and the prevention of psy-chosocial risks and the promotion of

well-being at work. This trainingcourse was designed and given byMrs. Marie PIETTE, the psychologistwhose services the Group engaged.In 2011, our local management trai-ning courses will also be used withthe help of the FORMATION SERVICESHEALTH DEPARTMENT.Philippe ARNAUD :In order to keep on improving thequality of its recruitments, as well asthe management of candidacies, al-ways in accordance with the inhe-rent diversity rules, ONETPROPRETE-MULTISERVICES initiatedthe OASIS DIVERSITY approach in2010, in partnership with the FARE . This system is comprised of a trainingmodule, a sourcing kit (a job booklet,media presentation, kakemono…),an exclusive method for recruitmentand integration, management soft-ware for candidacies. By placing di-versity at the heart of all our HRprocesses, we are benefitting from asizeable advantage when fulfilling

the « insertion » criteria which is in-creasingly present in our customers’tenders. The tools have been created anddeveloped in-house by the HumanResources team and the trainingcourses are given by AMEA CONSEIL. In 2010, 30 collaborators were trainedto use this system. It will continue tobe used in 2011 with the training ofanother 150 collaborators in orderthat all the operational employeeswho are affected on a daily basis bythese subjects may use it efficiently

Jobs booklet

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Christine BALNATHuman Resources Manager ONET PROPRETE-MULTISERVICESPhilippe ARNAUDHead of Human Resources Department ONET PROPRETE-MULTISERVICES

Men and women Break-down of the Group’s employees by gender

Break-down by gender for each socio-professional category

Men

Women

2009 2010

64,5% 65,22%

35,5% 34,78%

MenWomen

Blue-collar workers Employees Supervisors Executives

3435

0

1662

9

1758

627

670 15

25

341 10

17

38

The distribution of Men / Women in theGroup shows an increase in the per-centage of Women in 2010: 65.22 % ofwomen for 34.78 % of men (64.5 % and35.5 % respectively in 2009). The per-centage of women executives remainsstable over the year: 25.13 % in 2010(24.61% in 2009).In 2010, the Group continued to supportactions promoting the access to em-ployment of women:

• Within ONET TECHNOLOGIES, inthose technical jobs traditionally not

open to women, with the develop-ment of the activities of the Actuellesnetwork and the strong involvementof Dominique MOUILLOT, the Presi-dent of this Division of activities. Alsowithin the WiN France and WiN EU-ROPE (Women In Nuclear) associa-tions over which she presides.• Towards « senior » women, by pur-suing the partnership with the asso-ciation FORCE FEMMES. A specificaction aiming to promote jobs in thenuclear industry to women was laun-ched jointly by the teams at ONET

TECHNOLOGIES/WIN France and theSocial Affairs Management of theGroup along with FORCE FEMMES. • Lastly, ONET has created a groupof experts, associating collaboratorsand people outside the company inorder to produce and ensure the re-liability of comparative situation re-ports for Men / Women in all itsentities?

Blue-collar workers

Employees

Supervisors

Executives

- de 25 years 25 à 30 years 31 35 years 36 à 40 years 41 à 45 years 46 à 50 years 51 à 55 years 56 à 60 years + de 60 years

The diversity of ages Pyramid of ages at 31st December 2010

39

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Our policy for youth employmentIn 2008, the « Espoir Banlieue » (Inner-cityHope) plan was signed with the Clea-

ning Branch and presented locally, no-tably in Marseille in partnership with theEqual Opportunities Prefect This was followed in 2010 by some very

concrete actions for the occupationalintegration of young people in our jobs.

Lastly, our actions in support of the em-ployment of young people have beenillustrated by the recruitment of under-26 year-olds in 2010 with either an ap-prenticeship contract or a professionaltraining contract. In total, 436 under-26 year-olds were

employed under a work / study trai-ning programme (apprenticeship,qualification and professional training)in the Group by 31st December 2010,against 458 in 2009.The action in support of young peo-ple’s access to training courses, which

is carried out with other companiesalongside the MEDEF (Movement ofthe French Enterprises) in the P.A.C.A,Region by means of the internet por-tal « Provence-training courses », hasgained a similar system for work /study training programmes.

*This person was hired in 2011 by AXXIS A DOMICILE, as an in-home care-giver. 40

What did PACT 13 and ONET SERVICEScontribute to your learning path?I had a professional diploma in ac-counting, but I was more attracted tojobs in the medical profession or in hel-ping relationships. After a year of inactivity, a friend ofmine advised me to sign up atPACT13. There, I was given a coachwho got me to do some placements

in some retirement homes. It was du-ring these placements that I unders-tood that I had to do a training coursethat would give me a qualification. In addition to that, on the advice ofmy coach, I worked for the first time forONET SERVICES during the Trade Fair inMarseille. I had never had a workcontract nor taken any responsibilitybefore. At first I found it odd to get upin the morning because people were

relying on me. It made me want towork. I did the cleaning. I was even trustedto be in charge of the public conve-niences. I really liked working in a teameven if I didn’t know anyone at thebeginning. It’s a hard job but thereare a lot of different tasks to do. ONETSERVICES have offered me other assi-gnments but I wanted to do a courseto be an in-home caregiver first.

About PACT 13 PACT 13 is the structure which pro-poses the Contract of Autonomy inthe Department of the Bouches-du-Rhône. The Contract of Autonomy is

the key measurement of the “Hopefor the Suburbs” dynamic. Designedfor 16 to 25 year olds living in a zoneunder an urban contract for socialcohesion, it is made possible by the si-gnature of a contract between theyoung person and the service provi-

der. The objective is to enable theyoung person to be guided througha short, intensive learning programmetowards autonomy, so that he or shemay reach a fixed objective, which isdirect employment or the creation ofa company.

Hadidja CHARIFFOUnewly qualified Home Help*

The partnerships signed with schools oruniversities such as EUROMED (Mar-seille’s Management School), the IAE inAix-en-Provence, INSA in Lyon or ENSAM

…make it easier to recruit and integrateyoung graduates and strengthen ties. In addition, the ONET Group is conti-nuing to develop its action in receiving

young placement students during theirdegree programme: in 2010 339 youngpeople carried out placements in diffe-rent entities of the Group.

Our policy for the employment of seniors Follow-up on the policy of the employment of seniors over 50 registered at 31/12/2010

The percentage of seniors compared tothe total number of employees in theGroup in France (excluding interim wor-kers, AXXIS A DOMICILE and Europe)had increased by 8.80% on 31st December 2010.

In 2009, all the companies in the Groupentered into negotiations or actionswhich led to 52 company agreementsor action plans. These agreements andaction plans allow for specific measuresto keep seniors in work, measures such

as a policy to carry out voluntary perso-nal assessments or training via tutoring.In 2010, the action plans continued.

MenWomen MenWomen

Blue-collar workers Employees Supervisors Executives

MenWomen MenWomen

10 7

23

3 42

3

109

28 139 26

2

65 230

41

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42

What actions have you carried out insupport of disabled workers?At the Eastern Regional Office ofONET PROPRETE-MULTISERVICES wehave strongly called for jobs to beadapted and maintained for disa-bled workers. It’s a cause that wehold close to our hearts and a subjecton which companies have an in-creasing number of obligations, andwhich are specified in the Act of 9thJanuary 2010.We carried out an examination of ourworkforce which enabled us to takestock of those employees who hadbeen subject to an industrial acci-dent, as well as frequent absences.We also encouraged all our em-ployees who were encountering diffi-culties to carry out their activity tomake themselves known. An interview with each employee en-abled us to compare each job des-cription with the capacities and thepossible medical restrictions.

We have benefitted from the exper-tise of the SAMETH who advised us inour approach. They informed us ofthe legal framework of keeping disa-bled workers in employment, the toolsavailable (ergonomic studies, assess-ments, training courses...), the techni-cal, human and financial aids thatcan be mobilised (AGEFIPH, HealthInsurance...). It is a precious help in

the analysis of every situation, and im-portant to be accompanied in theimplementation of active solutions.

The assessment of our action, both inhuman and managerial terms is verypositive. In economic terms we havereduced the regional envelope ofour contribution by 150 000 euros.Our approach is global. It doesn’tstop with keeping our own em-ployees in work, as we also collabo-rate with structures such asHANDICOMPETENCES which strives forthe return to work of handicappedworkers. In this same logic, when it came tothe payment of our contributions re-garding 2010, several of our establish-ments chose to pay 10% of theamount of their contributions to anapproved public utility associationwith which we can create specialpartnerships (help in job retention, thepromotion of candidates …), like forexample, the association for the blindand visually handicapped of Alsaceand the Lorraine

Célia DELACOURResponsable Ressources Humaines de la Direction Régionale Est d’ONET PROPRETE-MULTISERVICES

Célia DELACOURHead of Human Resources- Eastern Regional Office, ONET PROPRETE-MULTISERVICES

3.1.4. Our policy for the integration of handicapped.NER: Section corresponding to article 148-2.7° The Employment and integration of Disabled Workers from the law on the New Economic Regulations

'Action Handicap' visual booklet

The agreement established by theGroup with AGEFIPH ended on 31stMarch 2010.In the context of this agreement, theGroup confirmed its commitment insupport of the employment and the jobretention of disabled persons.

The actions undertaken in 2009 werepursued in terms of external communi-cation, in terms of an awareness cam-paign and training about the disabilitiesof employees (physical session, intra-net…) and with representatives of thepersonnel for company policy. In spite

of a difficult economic context, thenumber of “beneficiary units” which ourdisabled workers constitute, progressedby 10% in 2010, whereas the equivalentnumber of the Group’s full time em-ployees rose by 2.28%.

Effective overall Group percentage for 2010: 5.20% for 1715 units employed with a total staff reference of 32,988 employees.

Employment of disabled workers

*Pro-rata HR Access scope.

5,04% 5,13% 5,66%

Employees units employed for a total reference

2008 2009 2010

1375

1528

1715

2918

0*

2979

0*30

290*

43

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Consolidated rates of the employment of handicapped workers

ONET PROPRETE-MULTISERVICES

VARIOUS

ONET TECHNOLOGIES ONET SECURITE AXXIS RESSOURCES

GROUP

2008

2009

2010

2008

2009

2010

5,9

%

5,9

1%

6,4

4%

2008

2009

2010

2,2

4%

3,2

%

3,8

2%

2008

2009

2010

2,3

1%

2,0

2%

2,9

4%

2008

2009

2010

4,1

1%

5,7

3%

6,0

4%

2008

2009

2010

1,6

7%

2,1

3%

2,8

6%

4,7

1%

5,1

3%

5,2

%

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On 1st April 2010 a new agreementwas established between AGEFIPHand AXXIS RESSOURCES, ONET SECU-RITE, PRODIM and the EIG ASSISTANCESERVICES. The agreement was signedfor a two year period and carries onthe same objectives as the previousones. A specialised firm in human re-sources is continuing to support us inthis agreement. As for ONET PROPRETE-MULTISERVICESand ONET TECHNOLOGIES, they areapplying a pro-active approach, thusconcretizing the ONET Group’s com-mitment.

AXXIS INTERIM & RECRUTEMENT ap-pointed 28 interim handicapped wor-kers to 271 assignments in 2010,against 18 interim handicapped wor-kers to 117 assignments in 2009.

3.2. To develop skills throughtraining The leanings in terms of the investmentin training are defined and formalizedevery year in the form of a general po-licy for Group Training presented by

activity Division. The latter is aiming todevelop policies of anticipation andsupport of evolutions in the short andmedium term, taking in to account theeconomic perspectives of the com-pany, the organizational evolution, thetechnical changes and the individualand collective needs of the em-ployees.

45

What training policy did you implementin 2010?Professionalizing, validating and sup-porting could be the key words of theimplementation of the Training policyfor 2010. This is taking place in an en-vironment of great change becauseof the recent law concerning life-longtraining and orientation. Professionalise: our business servicesrequire technical and interpersonalskills. The training courses provideknowledge, know-how and serviceattitudes in these subjects. The mainbeneficiaries of the training systemare our service staff (3/4 of peopletrained). To meet these needs, thecompany has called on training ser-

vice providers recognised in their spe-cialised fields, notably AMEACONSEIL, AXXIS FORMATION, FORMA-TION SERVICES HEALTH DEPARTMENT,INGELYS AND TECHMAN INDUSTRIE.Validate: Whether it is, for example, forProfessional Qualification Certificates(CQP) or Driving Safety Certificates(CACES), we have observed an in-crease in the number of trainingcourses which provide our employeeswith a certification recognised by asector of industry or a field of activity.This system protects our employees’career paths. Support: the training policy also sup-ports our employees in their project toprogress and evolve within the com-

pany. The training course in Professio-nal Writing (literacy) is at the root ofthis approach. Professional Qualifica-tion Certificates make up the systemsadapted for our agents and teamleaders. For our supervisors and exe-cutives, the ONET Group proposes in-ternal development programmes,called Vocational Training Paths. By helping to constantly professiona-lise our teams and by encouragingour employees to evolve professio-nally, our training policy is permanentinvestment for the future.

Christophe PONSDirector of FORMATION SERVICES (Internal Training Structure of the ONET Group)

Training programme 2010The training programmes which are im-plemented in each of our Divisionsmeet the needs of security and profes-

sional techniques in priority. Individualprofessionalization courses in the form,for example of a Professional Qualifica-tion Certificate are also being develo-

ped. The certification of skills allows em-ployees to protect their careers and al-lows us to meet some of the demandsof our customers.

EVOLUTION OF THE NUMBER OF GROUP TRAINEES2010 / 2009 + 7.96 %

PROGRESSION IN THE NUMBER OF TRAININGCOURSES FOR THE ONET GROUP 2010 / 2009

+ 5.95 %

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ONET PROPRETE-MULTISERVICES ONET TECHNOLOGIES ONET SECURITE AXXIS RESSOURCES

HEAD OFFICE AND TRADING CENTRE

2009

40 892

65 015

28 433

2 371

126 463

2010

47 711, 5

29 782

26 214,5

2 176

112 424,5

2009

1130

1993

1402

105

4232

2010

1332

2110

1423

125

4578

Total: 263 174 training hours Total: 218 309 training hours

Break-down of number of employees trained by activity Division

Total: 8862 employees trained Total: 9568 employees trained

46

Break-down of training hours by activity DivisionGRI/NER: Section corresponding to the Global Reporting Initiative LA10 Average hours of training per year per employee, by gender, and by employee category.LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing carreer endings; and article148-2.1°a Training from the law on the New Economic Regulations

ONET PROPRETE-MULTISERVICESProfessionaliseThe technical training courses are va-ried and adapted to the environments(hospital, clean room, station, agribusi-ness …). Thanks to these trainingcourses, the service staff are able toperfect their professional actions safetyand attitudes to service. The training field in safety is equallylarge due to our wealth of services in somany sectors of activity: electrical ac-creditation, operating power lift trucks…The OASIS DIVERSITY training course un-folded in 2010 in the pilot agencies inorder for us to support our commitmentsin terms of recruitment and diversity inagencies. Validate The professional branch has introducedsix professional qualification certificates:four for the agents and two for theteam leaders. At the end of a validationtest in a working situation, the Branch’sAccreditation Organization awards acertificate. Support Four annual cycles of National Vocatio-nal Training have enabled both supervi-sors and agency managers to re-trainto up-grade or be promoted. The two“Manage a Centre of Responsibilities”courses and the two “Advanced Trai-ning in Operational Management”courses met the objective of securingstaff’s career paths and supporting staffwhen they start a new job. The regional

vocational training paths are in thesame dynamic and encourage the in-ternal communication of knowledge,techniques and service attitudes.

EVOLUTION OF THE NUMBER OF TRAINEES 2010 / 2009

+ 8.17 %Professional Writing / Literacy:

4 650 training hours in 2010

ONET TECHNOLOGIESProfessionaliseJobs linked to nuclear technology de-mand a high level of know-how andtechnical skills. The collaborators at ONETTECHNOLOGIES are thus particularlyconcerned by the training courses whichenable them to evolve in professional en-vironments which are subject to strict sa-fety standards (PR courses, Passerelle PR,QSP (Quality Security Service).In 2010these were joined by the new STARScourses: (Technical Support in RadiationProtection and Safety), for which a basicbusiness knowledge is fundamental, forexample on computer tools (softwaresuch as PREVAIR, GEMO, CRISTAL V1, SO-LIDWORKS, COSMOSWORKS DESIGNER,FLOWMASTER, etc.). ValidateDue to the diversity of the services ofONET TECHNOLOGIES’ companies, alarge range of technical skills are requi-red and thus a variety of different profilesfrom its collaborators. Thus, the validation

systems of our employees’ career pathscan go from a COFREND exam (ComexNucléaire) or a Professional QualificationCertificate for a Rope Access Technicianfor a difficult site, to an engineer’s de-gree taken as a work / study training pro-gramme, having got an Accreditation ofPrior and Experiential Learning for anHND in management. Hence, all the systems are likely to beused to allow the formal validation andthus the securing of staff’s career paths. Support These jobs, whose indisputably dominantcharacteristic remains their technical,not to say scientific connotation, still in-corporate an important human dimen-sion. In order to enable the project leaders tocomprehend the “peripheral” aspects atthe heart of their skills, a training pro-gramme is dedicated to them (notablyin ONECTRA in 2010) in order that theycarry out some management (A subjectwhich is not always covered in their initialtraining), a driving force and not a curbto their activity. This training path thus enables our juniorproject leaders to be guided towardsnew responsibilities.


+ 17 %

47

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ONET SECURITEProfessionaliseThe diversity of our agents’ assi-gnments in matters of security guar-ding has led us to invest in a largerange of technical training coursesspecific to the jobs of Prevention andSecurity. These job-oriented actionsapply as much to first aid, fire safety,and detection by x-ray imaging, asthe training of teams of dog-handlers,or the practices of security in a control-led environment (nuclear power sta-tions, national museums, etc.). These specific training courses provide

support for the actions required by theregulations that the Branch mustadhere to (recycling, fire safety …). ValidateIn accordance with decree n° 2009-137 dating from 9th February 2009,those employees doing an activity inthe following fields must apply for abusiness licence from the Prefecture:

• manned guarding or electronicsurveillance and security with or wi-thout dogs,• private security for individuals,• security in airports.

Two conditions are to be respectedimperatively:

• not to have committed a wrong-doing which is incompatible withthis job,• to have received recognised pro-fessional training.

The 3 types of qualifications which jus-tify Vocational Aptitude are:1/A professional certification registe-red at the RNCP:

• a Certificate of Professional Apti-tude from the Ministry of Education• Prevention and Security Officerfrom the Ministry of Social Affairsand Employment (AFPA)• Qualifications registered by a trai-ning organization, equivalent toRNCP level V qualifications.

2/ A Professional Qualification Certifi-cate (CQP) drawn up by the profes-sional branch, approved by decreeby the Minister of the Interior: the CQPAPS for prevention and security officers 3/ A qualification recognised by amember state of the European Unionor by one of the signatory states for theagreement on the European Econo-mic Area.

The number of qualifications and CQPAPS validated was very high for ONETSECURITE’s agents in 2009. 2010 hasbeen marked yet again by the valida-tion of qualifications and CQPs by ouragents, notably the ACSP qualification(Dog Handling Officer in Private Secu-rity).Support The willingness of ONET SECURITE tosupport its supervisory staff, in particu-lar the assistants and heads of opera-tions, as well as the key site officers,has been achieved with the continua-tion and consolidation of the internalvocational training cycle.In 2010, the programme dedicated alarge part to management and ma-nagement techniques.


+ 5.8 %

AXXIS RESSOURCESProfessionaliseMeeting the needs of corporate end-user customers in the interim sector,and guaranteeing a high level of qua-lity in home services requires a strongadaptability and hence a capacity tomaintain a high level of skills throughtraining. Assignments on nuclear-oriented orairport sites, such as those thatconcern building and civil engineering

48

or electrical fixtures require that ap-pointed interim workers be authorised(H1B1, H2B2, BR…), follow specific secu-rity training courses (PR, HN, Quality Se-curity Service, STARS), and possesscertificates of aptitude to drive safely.(CACES Fork-lift trucks, , PEMP (mobileelevated work platforms) …).Validate The key skills of certain employees canmaterialise even in temporary work, byobtaining Professional QualificationCertificates. It is, for example, the casewith the Scaffolder PQC. The validation of skills can also take theform of getting a driving licence. (Ca-tegories C, E, airport licence…).

SupportAs much as we support our employeesin temporary work and home services,we also help our permanent staff in theirevolution by training them to use newcomputing tools, management tech-niques, (accounting, payroll, planning),

as well as learning about the legislationof the sector.This is why AXXIS RESSOURCES has set upa number of training courses designedto meet the need to support our staff.


+ 1%

49

Awards for the self-taughtMax MASSA, Chairman of ONET’s Boardof Directors, received the 2010 nationalaward for the self-taught, awarded bythe Harvard Business School Club ofFrance and the audit firm MAZARS.Every year, this prize rewards the perfor-mances of the heads of firms or mana-gers who are not graduated fromtertiary education. Max Massa’s background has led himto be particularly attentive to the effi-ciency of the internal training which isoffered to ONET’s collaborators, theguarantee of a successful professionalcareer.

Awards Ceremony of the ‘National Self-Taught Business Awards’, 16th December 2010 at the Paris Chamber of Commerce and Industry

Awards Ceremony of the ‘Regional Self-Taught Business Awards’, 15th November 2010 at the ONET Group’s head office. From left to right: Mr Max MASSA – Mr Patrick ZIRAH – Mr Henri JACQUIER and Mr Patrick MICHELETTI.

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3.3. To promote employee healthand safety

3.3.1. Action prioritiesThe evaluation of the risks of the ONETGroup’s professions is in line with the

2009/2012 priorities of the nationalplan of coordinated actions by theHealth Insurance’s Occupational Risksbranch.

MUSCULO-SKELETAL DISORDERS (MSD)

ROAD HAZARD

OCCUPATIONAL CANCERS

PSYCHOSOCIAL RISKS

SECTORAL ACTION PLAN (temporary work)

Priorities of the PNAC (national plan of coordinated actions)Scope of actionsONET PROPRETE-MULTISERVICES

All divisions

In priority, PRODIM , ONETPROPRETE-MULTISERVICES& ONET TECHNOLOGIES

All divisions

AXXIS RESSOURCES

ActionsReminder from 2009:• Introduction of a MSD plan over 3 years- Draw up a 4-step plan 1. Identify the Musculo-Skeletal Disorders (MSD) in the company2. Identify the causes of the MSD - Diagnostics3. Define and put the actions into place4. Evaluate the setting-up and the efficiency of the actionsIn 2010, step 2 was realised, thanks, in particular to a trainingcourse in June from the QSE network on the realization of MSDdiagnostics. The diagnostics were carried out over 4 regions. Step 3 is still in progress

Progressive extension of the signing of regional charters on occupational road hazard (PACA, Languedoc Roussillon ...)Design of a log book in order to follow-up the Group’s vehicles, in particular, the light commercial vehicles.Road hazard and eco-driving awareness training coursePRODIM-ONET PROPRETE-MULTISERVICES: pursuit of the action plansconcerning the withdrawal of carcinogenic, mutagenic andrepro-toxic substances and the substitution of dangerous products.ONET TECHNOLOGIES: follow-up of the CEFRI (French Committeefor Certification) and ASBESTOS certificationsIntroduction of actions following the signing of the 2009 methodsagreement. Setting-up of a telephone hot-line. In addition to the training courses, 370 collaborators of the Group arenow aware of psychosocial risksIn the context of the partnership for the Improvement of Prevention signed by AXXIS RESSOURCES in 2009, three trainingsessions for the prevention of risks were carried out in 2010.

50

Musculo-Skeletal Disorder (MSD)A step towards the fight against MSD re-wardedOn 23rd November, 2010, the H. REINIERAirport Assistance agency in Roissy-Charles de Gaulle airport received theCRAMIF* Trophy for its steps to reduceand prevent vibration risk and the Mus-culo-Skeletal Disorders (MSD) which re-sult from it. H. REINIER Roissy provides the sub-contracting of the baggage sortingand baggage handling for short-haulservices, with 400 people including 200delivery staff driving vehicles more than3 hours per day. These heavy, armou-red vehicles (3,8T) caused lumbar painand the risk of industrial accidents tosome delivery staff, even occupationaldiseases. After studies and tests, two actions wereimplemented with the help of the CRA-MIF and its ergonomists:

• On the occasion of the replace-ment of the fleet of vehicles, 97 ofthem were replaced by 65 smallerand non-armoured vehicles equip-ped with the same suspension as aclassical car at the front and slightlysofter suspension at the back. • The 40 remaining vehicles wereadapted and their seats were repla-ced by a model which allows themto soften the vibrations by 40 to 63%. Since then there has been much lesssick leave and the delivery staff havebeen complaining less of lumbarpain.

Prevention of road hazardThe Management of the Group, obser-ving that its employees were as muchvictims of the road as to those dangerslinked to machines, tools and products,chose to implement a prevention planfor road hazard as early as 2007.

Roll car

For this purpose, all the agencies of theGroup in the PACA region, whateverthe activity Division, drew up a regionalcharter of occupational road hazardwith the CARSAT (The Insurance Fund forPensions and Health at Work) (formerlyCRAM) concerned. This charter en-abled us to carry out precise actions inthe prevention of road hazard and tosee some of the rates of “Journey” in-dustrial accidents go down linked totraffic accidents.

Simulator

In addition, practical training/aware-ness courses about driving risks andeco-driving are implemented in all theactivity Divisions of the Group. In total, more than 1000 trainees havereceived an awareness training courseabout driving risks and eco-driving withthe use of driving simulators acquired byONET.Prevention of psychosocial risksIn 2010, the Group deployed its plan forthe prevention of psychosocial risks in allits entities, either by the signature ofagreements with social partners, or bythe implementation of action plans.Thus, in particular, more than 300 colla-borators were made aware of the pre-vention of psychosocial risks thanks to alecture by an occupational psycholo-gist. Some of our collaborators fulfillingmanagerial functions followed an ad-vanced training course on the sametheme.A hot-line, which is also managed by aunit of occupational psychology ex-perts, has progressively been imple-mented in our different activity Divisions. Lastly, questionnaires were carried outin the activity Divisions on certain sites incompliance with the actions planned inthe agreements signed with the socialpartners

* Caisse Régionale d’Assurance Maladie Ile de France 51

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Proportion of safety courses compared to other training courses

OPERATING TECHNIQUES MANAGEMENT / COMUNICATION SALES PREVENTION & SAFETY

INFORMATION SYSTEMS MANAGEMENT

2009

17%

1%

36%1%

45% 11,14%

21%

1,87%

0,15%

65,84%

2009

52

3.3.2. Work safety training coursesGRI: Section corresponding to the Global ReportingInitiative: LA7 Rates of injury, occupational diseases,lost days, and absenteeism, and total number ofwork-related fatalities, by region and by gender.

The proportion of courses directly lin-ked to prevention and safety at workhas gone down (21 % in 2010 /36 % in2009), but the whole of the operating

techniques courses evoke the basicsafety instructions.

Fire safety training proposed by Ingelys

3.3.3. Analysis of the ratesThe consolidated statistics are commu-nicated over a 12 month rolling calen-

dar. The comparison with the final ratesof 2008/2009 indicates a slightly impro-ving frequency rate and a decrease inthe accident severity rate.

The estimation of the same rates for2010 confirms the same trend.

Follow-up of frequency and severity ratesFinal

frequencyrates 2008

40,6

44,8

6

15,8

59,7

Final accidentseverity rates

2008

2,06

2,33

0,33

0,85

1,76

Final frequency rates 2009

36,8

43.1

10

14,5

42,9

Final accidentseverity rates

2009

2,09

2,44

0,66

0,80

2,41

Estimated frequencyrates 2010

36,6

44

4,9

11

40,9

Estimated accident seve-rity rates 2010

2,35

2,95

0,58

0,77

2,15

ONET PROPRETE-MULTISERVICES A stabilization of the frequency rate buta deterioration in the severity rate havebeen observed. In addition to our measures to preventMusculo-Skeletal Disorders, steps tocheck the regulatory compliance ofnearly 78% of our agencies were carriedout in 2010.

ONET TECHNOLOGIESThe measures taken in first aid trainingfor employees and on the organizationof the agencies have paid off. The 2010estimated frequency rate has improveda lot (particularly in SOGEDEC). The ac-cident severity rate has also improved.ONET SECURITEThe estimated frequency and accidentseverity rates have improved a lot.

AXXIS RESSOURCESThe actions implemented in the contextof the partnership for the improvementof prevention signed with the CRAM andthe actions for AXXIS A DOMICILE haveenabled the situation to be improved.The estimated frequency and accidentseverity rates have improved a lot.

* Scope HR ACCESS 53

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3.3.4. CertificationsAll the MASE (Manual for the Improve-ment of Occupational Safety) ASE(Automotive Service Excellence) andUIC (Chemical Industries Union) certifi-cations have been extended and thescope enlarged to new agencies, inparticular for ONET PROPRETE-MULTI-SERVICES which had 17 certified MASEagencies in 2010. The objective is todouble this number in 2011.

2010 reference

MASE / GEHSE* / OHSAS 18001

MASE / OHSAS 18001

MASE

MASE

IISO OHSAS 18001 in Spain VCA check in Belgium**

Divisions

European Subsidiaries* Reference of authorization for the petroleum industry** Certification of the contracting party’s Health, Safety and Environment Systems 54

What tools are to be introduced tocontribute to the respect of the healthand safety regulations for our colla-borators?In 2010 ONET TECHNOLOGIES finalisedthe implementation of a regulatorymonitoring system applicable to all itsactivities. The objective is to recordthe entire body of legislation and re-gulations in the fields of:

• Codified requirements,• Legal and regulatory require-ments in matters of health and sa-fety at work,• Environmental legal and regula-tory requirements,

• Legal and regulatory require-ments specifically for “Asbestosworksites”,• Legal and regulatory require-ments specifically for “Nuclear sa-fety”.

This database is made available toour subsidiaries on intranet “QSER Re-gulations”.The objective is not to simply createan exhaustive record, but to checkwhether each legal and regulatoryrequirement linked to the specificitiesof our activities has been applied. Inthis way, corrective actions can be

taken in cases where legal and regu-latory evolution has placed us in a si-tuation of non-compliance. The issue of the health and safety ofour collaborators is systematically ad-dressed every two months at the QSEmeetings organised with QSE officersin our subsidiaries. For us, the respect of these legal andregulatory requirements acts in sup-port of our management system forthe health and safety of our collabo-rators and is part and parcel of ourprocess of permanent progress.

Virginie RAYNEJurist – Quality, Safety and Environment Correspondant, ONET TECHNOLOGIES

COMEX NUCLEAIRE In 2010 COMEX NUCLEAIRE (a companyin the ONET TECHNOLOGIES Division) pas-sed its first MODULE H application audit.Carried out by the APAVE organization,mandated by the French Safety Autho-rity’s (ASN) Nuclear Pressure EquipmentDepartment (DEP), the audit covered thescope of activities linked to the project forthe replacement of Steam Generators.These activities are carried out by theCOMEX NUCLEAIRE-MITSUBISHI HEAVY IN-DUSTRIES team and the engineering cal-culations unit. The objective of this audit isto check the application of the regula-tion on Nuclear Pressure Vessels (RESPN).COMEX NUCLEAIRE-MITSUBISHI HEAVY IN-DUSTRIES is the only entity, apart fromAREVA, to hold this label

3.3.5. Follow-up on the exposure to ionizing radiationCollective statistics over a 12 month rolling calendar in millisievert in January 2010(Population of 1928 collaborators Categories A and B)

At SOGEDEC the dosimetry has decli-ned sharply thanks to the optimizationsimplemented, in particular in the SUD /SOUTH ??agency.As for TECHMAN INDUSTRIE, in spite ofthe big workload recorded in 2010, themanagement of the dosimetry veryclearly improved. The flexibility of theagents now allows the diometry to bespread among them. There are only

the occasional activities for whichTECHMAN INDUSTRIE uses only a limitednumber of qualified people. No radiological incident has been declared. The dosimetry of the agentsremains stable compared to previousyears, that is: 2 mSv to 2.09 mSv.For information, the authorised dosimetrya 12 month rolling calendar is up to 20 mSv.

COMPANIES

TOTAL ONET TECHNOLOGIES

Average agentsnon-zero doseJanuary 2008

0,37-

3,662,983,022,09


0,210,040,872,732,411,18


0,040,010,752,092,821,07

55

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57

To incorporate environmental and social policies into purchasing policyTo improve control over consumption

To promote innovation

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Environmentalprotection

4. Environmental protectionEnvironmental challenges

Reduction in waste volumes generated(packaging, WEEE...)

Controlling production of

greenhouse gases

pesponsible purchasing

Direct or indirectexposure

to chemical risk

mastering pollution risks (effluents, gases, solids)

Saving natural resources

Controlling consumption

58

* See testimonial from Mr. Daniel LEONI, Sustainable Development Purchasing Manager, LYRECO, 5.1.5. Suppliers and subcontractors page 84 59

How do you establish responsiblepurchasing in company practice?The ONET Group initiated its responsi-ble development approach morethan eight years ago. Now, I can saythat responsible purchasing has be-come a natural approach and we in-tend to go further each year.To achieve that, we select suppliersthat offer products and services thatmeet the social and environmental

criteria we set, but who are also ableto partner us because they are com-mitted to the same responsible ap-proach with a similar level of maturity.In a client-supplier relationship, a realvirtuous circle can be set up from themoment the two players share a com-mon vision of their development.For example, in three years, the shareof green products we buy from LY-RECO* has progressed from 21%, to31% and then 43% in 2010. When our

purchasing volumes contribute to ma-king niche products into core targetproducts for our supplier, we can saywe are progressing together to theachievement our respective responsi-ble objectives

Jean-Philippe DI ASCIAONET Group Purchasing Manager

4.1. To incorporate environ-mental and social policies inpurchasing policyGRI: This section corresponds to the Global ReportingInitiative: EC6 Policy, practices and proportion ofspending on locally-based suppliers at significant locations of operations.

Since the creation of the steering com-mittee in 2002, the different players inGroup purchasing have been integra-ted into the responsible developmentstrategy. Since that date, PRODIM, theGroup subsidiary specialised in the saleof cleaning products and materials, hasreferenced processes, materials andproducts that are the most respectful of

mankind and the environment. Theseproducts and materials are often moreexpensive, which sometimes implies dif-ficulties in selling them to the end client,but we have noticed that demand isgrowing stronger and stronger.

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Follow-up of products and machines having a reduced impact on the environment

Number of Twister ‘silencio’ vacuum cleaners soldNumber of vacuum cleaners sold (Annual Group dust vacuum cleaners sold)

Litres of Ecolabel detergents soldRatio of Ecolabel products sold to equivalent products by turnoverLitres of concentrated products soldSales of steam materials (units sold)Number of microfibers soldPercentage of microfibers sold compared to other industrial wipes

20082127646

Soit 2,8%26190 8.04%194 086

84--

20102556851

Soit 3,72%9661717,71%172 260187

7713521%

20092587300

Soit 3,53%7054215,4%180798104

7010519,6%

A drop in the number of Twister ‘Silen-cio’ vacuum cleaners can be noticed,which can be explained by betterstock management, and better servi-cing and follow-up. PRODIM has set upan internet site to promote a secondlife for materials.The reduction in the consumption ofconcentrated products continues infavour of Ecolabel products. These aremore and more in demand fromclients, especially in tendering. Wehope to improve this ratio in 2011.The increase in sales of steam materialsreflects the recognition of their low

environmental impact and the effec-tiveness of the technique

60

REMIX Stock

Internet site for the sale of second-hand goods

61

How are innovative environmentalcriteria illustrated in your agencies?Certified 14001, our agencies have theinitiative to promote the use of organicproducts with our clients. The acidity ofthe products we use to clean extrac-tor hoods and their extractors andducts in the kitchens at CEA Cada-rache ran the risk of modifying thebacterial flora of our client’s treatmentcentre, also certified 14001. We madethe most of this opportunity for neces-

sary change to propose a range ofcleaning products with a lower Phlevel and which have an Ecolabel.These products are equally effective,formulated to limit risks of allergic reac-tions and have no hazard symbol. Thetaking into account of environmentalcriteria means we can go for less ha-zardous products and progress in thelevel of health and safety for our staff.At ITER, the same issues were present inthe treatment centre, but this time for

a phosphate problem. We replacedthe old cleaning products with Ecola-bel ones. More and more often, as recently forcivil aviation, our clients’ specificationscall for the use of Ecolabels

Malvina ROBINin charge of QSE for ONET SERVICES agencies and SAFEN at Saint-Paul–Lez-Durance

Electric vehicle EL-XD FOURGON Eco 36

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Group Stationery

Group StationeryPaper (reams)bought

Recycled and eco-efficient A4 white paper bought (reams)

Proportion of green stationery articles bought**

200859 69059 67099,97%21.33%

201063 98663 986100%43,19%

200962 14162 141100%30,50%

62

The good results in terms of recycledpaper purchasing are the fruit of col-laboration with our partner LYRECO***.The objectives of reducing consump-tion (-5%) were not reached: increaseof 3% compared to an increase in tur-nover of 1.62%. The objective hasbeen carried over for 2011.

4.2. To improve control overconsumption

GRI/NER: This section corresponds to the Global Re-porting Initiative: EN3 Consumption of direct energyby primary energy source; EN4 Indirect energy consumption by primarysource; and EN7 initiatives to reduce indirectenergy consumption and reductions achieve; andarticle 148-3.1° Consumption of water resources,raw materials and energy, with, should the needarise, measures taken to improve energy efficiencyand the use of renewable energies, land use condi-tions, discharges into the air, water and land se-riously affecting the environment, the list of whichshall be determined by ministerial decree from theministry of the environment and industry, noise andolfactory pollution and waste covered by the lawon New Economic Regulations (NER).

All members of staff from all entities areregularly informed of the right actionsto take to protect the environmentthrough information communicatedon the intranet portal, in-house journalsand the distribution of the annual re-port, ‘A present for the future’ andemails.ElectricitySince 2007, the contract signed withEDF has provided for 30% of electricityto come from renewable sources(solar, wind, hydraulic).

WaterWater consumption is not a significantindicator for Group activities, waterbeing consumed essentially on clientsites. Actions have, however, been im-

plemented to reduce consumption byvarious means: microfibers, water-and-product saving materials (see indica-tors table p.60). Air PollutionThe choice of products and tech-niques to reduce environmental im-pacts also leads to finding ways toreduce indoor air pollution. Group ac-tivities do not generate olfactory pol-lution.

Microfibre

* eco-efficient : lower grammage. It requires 18%less wood, 14% less water, 23% less energy to ma-nufacture and generates 6% fewer residues*** See. 5. Societal Responsibility, 5.1. Contractualstakeholders 5.1.5. Suppliers and subcontractorsp.83

Carbon equivalent

emissions in Kg772 871

16 094 488

2 498 541

3 338 783

3 661 707

1 294 35927 660 750

Carbon equivalent inKg/employee

1 932,17

424,22

1 326,99

659,27

798,99

4 310,89556,96

Number ofstaff

considered420

37939

1883

5142

4034

11749535

Carbon equivalent

emissions in Kg908 967

16 633 353

2 692 797

3 574 867

2 258 857

1 328 47927 397 320

Carbon equivalent inKg/employee

2 019,93

412,49

1 361,86

681,86

800,07

3 511,53542,62

Number ofstaff

considered450

40324

1977

5243

2231

12350349

ONET GROUP HQ

TOTAL

20092008

Overall, the evolution of the result forthe Group as a whole shows an impro-vement from 2008 to 2009, with a re-duction in the carbon equivalent in Kgper employee from 556.96 in 2008 to542.62 in 2009. This study enabled us toclassify emission sources by importanceand thereby to set up a plan of actionby Division of activity in 2011.

For reference, the average French per-son emits 2.4 tons of carbon equivalentper year (private and professional life).The sustainable emission level in 2050will be 500kg carbon equivalent perperson (objective set by the Kyotoagreement).

VehiclesGroup staff members having a com-pany vehicle were given the objectiveto reduce fuel consumption by 5%. Pre-selection of low-emissions vehicles andawareness-raising sessions meant thatconsumption was reduced by 2% in2010.

63

4.2.1. Reducing greenhouse gases GRI/NER: This section corresponds to the Global Repor-ting: EN16 Total direct and indirect greenhouse gasemissions by weight. EN17 Other relevant indirect green-house gas emissions by weight; EN18 Initiatives to reducegreenhouse gas emissions and reductions achieved;and EN29 Significant environmental impacts of trans-porting products and other goods and materials usedfor the organization’s operations, and transportingmembers of the workforce.

In 2009, The Group initiated the realisa-tion of a carbon footprint for all its acti-vities according to the ADEMEmethodology with a Scope 3 inventory.The objective was to carry out a carbonfootprint for the whole of the Group.

A sampling of the Group’s main profes-sions was carried out in order to make aprojection for the whole Group.

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Fuel consumption all vehicles: Group commercial, company and HGV

The Company Travel Plan drawn up byhead office and begun in 2008, conti-nued in 2010. A dedicated space for

car-sharing on the intranet portal helpsemployees to streamline their journeys.

Electric materialPRODIM sells electric vehicles for all itsGroup and non-Group clients.

Number of electric vehicles sold by PRODIM

EL-XD Electric dumpster vehicle

In 2009 at Roissy airport, ONET PRO-PRETE-MULTISERVICES made thechoice of replacing 115 combustionengine airport tractors by 80 electricairport tractors. This change alsomeant the vehicles can be geo-loca-ted, thus making it more efficient andcost-effective for baggage handling.The vehicles are also more comforta-ble for our staff.As regards forklift trucks (around 350 inthe rental fleet), in May 2009 the ratiowas 70% with combustion engines to30% with electric power.

In 2010, the ratio is 50% combustion en-gine, 50% electric power; this resultsfrom a determined approach under-taken to combine respect for the en-vironment, protection of workers’health and client satisfaction. This workwas carried out in partnership withclients particularly aware of the stakes.

Fuel in litres 6 915 7247 080 9167 065 277

Number of vehicles3 5523 4363 736

Consumption per vehicle1947 l1907 l1891 l

200820092010

Number of MAC road vacuums soldNumber of Eco 36 road sweepers soldNumber of electric vehicles sold

20083412

201061340

20096246

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4.2.2. Follow up of potentially pollutingland sites and Classified Installations forthe Protection of the Environment(ICPE)The Classified Installations for the Pro-tection of the Environment of ONETTECHNOLOGIES (renamed SOGEVAL in2010) comply with regulations. Checkscarried out in 2010 underline their com-pliance with applicable regulations interms of transport or radiological zoningin the installation. Control values chosenby SOGEVAL are lower than those in theregulation so as to avoid the impact ofany variation. The nuclear ICPE SOGEVAL will, in 2011,be under the authority of the ASN(French Authority for Nuclear Safety) asit only manages radioactive waste. Asa result, SOGEVAL will be subject to Pu-blic Health legislation and no longerthat of ICPE regulations. For the chemi-cal ICPE, SOGEVAL will remain underthe authority of the Declaration (ICPEsection: 2565).Nuclear ICPEOver the year 2010 SOGEDEC worked inintervention units (boquettes) underta-king different operations with tonnage

for waste processed by units rangingfrom 16 .151 tonnes to 647.923 tonnes.

In 2010, activity increased in terms oftransport. Containers received went upsharply. This is partly explained by fre-quent stoppages in the establishmentof one of our clients who regularly sendscontainers for warehousing, and also bythe service of the container divisionwhich began at the end of 2009 andcontinued in 2010.

Engineering and research servicesand choice of the best technicaland economic sectors, the ICPE SOGEVAL carries out the followingservices:• Downgrading of Low-activityWaste to Very low-activityWaste.• Waste classification.• Waste solidifaction and disposal. • ICPE management• Section 2799: handling radioactive matter.• Section 1711: warehousing(3,400sq.m)• Section 1710: maintenanceand solidification of radioactivematter (360 sq.m)• Section 2565: industrial filter generation and recycling bychemical treatment

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Radioactive waste sorting line

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Waste taken care of from production site to final outlet

Cutting

Stocking and processing of radioactive waste

Volume of container movements (number of containers)

Chemical ICPE

Oenological filtersOthersTotal

200829193033222

201066270

6627

200942170

4217

66

InOut

263

18

46

3552

119 13

0

89

72

57

4349 49 49

83

116

Characterisation and measuring of radioactivewaste

Processing and repackaging of radioactivewaste

Heat treatment of wasteNeutron sensorIon exchange resinDecontamination processes“SimpleTemp” ThermohydraulicsMiniaturised hydraulic load-bearer, standardisationPhotovoltaic cleaning and coolingDecommissioning of steam generators at end of life cycleCorrosion sensorSolderingTOTAL

Budget allocated (€)100 00070 00050 00070 00035 00030 000

---

45 000400 000

Forecast end 2010 (€)98 00070 00073 706

035 00027 00010 00016 29410 000

-340 000

Position end Sep.2010 (€)76 17458 64673 706

-19 0904 1148 600

---

240 330

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An effort was made to reduce waterconsumption by better management ofrinsing water for filters. Over the last fouryears, water consumption per filter hasbeen halved (about 170 litres of watersaved per filter).In 2010, the ONET Group received nolegal decision against it in environmen-tal matters and therefore paid no com-pensation.

4.3. To promote innovationGRI: This section corresponds to the Global ReportingInitiative: EN26 Initiatives to mitigate environmentalimpacts of products and services, and extent of impact mitigation; and EN 30 Total environmentalprotection expenditures and investments by type.

ONET TECHNOLOGIES devotes part of itsResearch & Development budget eachyear to techniques helping to reduce orbetter manage waste.

ONET TECHNOLOGIES Research and Development budgets

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The Research and Development de-partment of ONET PROPRETE-MULTISER-VICES, created in 2009, offersinnovative social and environmentalsolutions to the operators of differentactivities.

In the case of products, beyond subs-titutions, ecological solutions oftencome as a complement to traditionalsolutions with an increase in the qua-lity of work. Among the major innova-tions in 2010, a technology based onwater electrolysis can be singled out:

using salt and water, agencies canmake their own detergent and disin-fectant products. It is a major shift forour own cleaning activity, all the morebecause the solutions achieved re-quire no warning symbol.

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How is the recognition of the environ-ment illustrated in ONET TECHNOLO-GIES’ innovations?The traditional solution for preparingnuclear waste storage (soil, mud, as-bestos, ash…) is to cement it. But thissolution is not satisfactory becauseadding cement greatly increasesthe storage space needed. It has to be made clear that Franceonly has two storage centres for thistype of waste: the Manche centrewhich is full and the Aube Centre,23% full and expected to be full by2060. The challenge of saving sto-rage space is therefore a great one!

ONET TECHNOLOGIES has thereforedesigned and implemented an al-ternative solution which consists inheating the waste to a temperatureof 1,600°C. We adjust the composi-tion with additives or mixtures so thatthey melt and so that the end pro-duct has the appropriate characte-ristics to be accepted as radioactivewaste by the ANDRA.In this way we get solid blocks ofwaste whose volume is reducedthree times compared to the originalwaste. Compared to the traditionalcementing solution, our solution re-duced storage volume required ten-fold. Our innovation was patented in2009, then we carried out industrial

trials so as to design a processingplant and be able to justify respectof the criteria set by ANDRA. The en-gineering study of the plant meantwe could draw up applications tosupport our request for authorizationfrom the French Nuclear Safety Au-thority (ASN).Our innovation contributes to the ge-neral effort to save limited nuclearwaste storage space and to reduceconsumption of raw materials(concrete). It illustrates our recogni-tion of environmental questions.

Bernard ROTTNERTechnical Director ONET TECHNOLOGIES

Baggage unloading

Beyond the implementation of productsand techniques to preserve the environ-ment, the innovations are implementedto help men and women. In the airport sector, for example, ONETPROPRETE-MULTISERVICES conducted astudy and concrete actions to reducethe harshness and risk of accidents whenloading aeroplanes.

Mechanised baggage unloading

A Danish material was tested and vali-dated at an airport. This same materialthen allowed us to win the tender foranother French airport.

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How does innovation meet environ-mental and social commitments?Our agency, specialised in ultra-cleaning, works in one of the leadinglaboratories of the world pharma-ceutical industry: the GENZYME sitein Lyons. With this client, we cleantheir offices in the traditional wayand use ultra-cleaning techniquesfor the laboratory.Since the fourth quarter 2010, for ter-tiary building upkeep, we havebeen using an innovative cleaningprocess: electrolysed water.Simple water molecules, to whichsalt is added, are then submitted toan electric current, produce two so-lutions: one alkaline, the other acid,with detergent and disinfectant pro-perties.They are really effective and resultshave been conclusive. The use ofthese solutions for dusting furniture,cleaning sanitary installations, floorsand glazing have brought addedefficiency, notably through the ab-sence of surface trace residues. We

also use it in the portable auto-wa-sher used on site as well as the wash-ing machine used for cleaningmicrofibers and mops.The use of this technology meetsONET’s environmental and socialcommitments. The products aremade directly on site where they areused, which means avoiding stockmanagement and the transporta-tion of cleaning products. Further-more, these products have nowarning symbol: it is a positive pointfor the preservation of the environ-ment, but also for the health and sa-fety of our staff at work.ONET is the first service provider touse electrolysed water for cleaningin the tertiary sector. Several ma-chines for producing electrolysedwater have already been installedon other ONET sites in France, andwe will be installing two other ma-chines ourselves in a few weeks’time with other clients.

Françoise MADENin charge of operations ONET SERVICES Isle-d’Abeau.

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What place does innovation have atPRODIM?Innovation really drives the cleaningmaterials, products and techniquesmarket. All our key clients have struc-tured their Sustainable Developmentapproach to integrate environmen-tal and social criteria in their purcha-sing policy. We monitor technical and legislativedevelopments at all times and workin close collaboration with the Re-search and Development depart-ment of ONET PROPRETE-MULTISERVICES.Innovation is expressed in manyareas: ergonomics, autonomy, re-duction in consumption, reducedrisks… and of course in the field oftechniques and processes. Sometimes it is a question of develo-ping specific solutions, but there arecommon expectations for most of

our clients. Processing of effluents, forexample, is a subject where we sug-gest innovations so that our clientscan comply with regulations that arebecoming ever stricter. Numerousclients worried by their carbon foot-print also wish to free themselvesfrom the use of combustion engines.PRODIM had developed a range ofelectric vehicles and materials, suchas the electric draining centre deve-loped for the French railways (TER). In 2011, PRODIM will set up a follow-up management system to meetlegal and traceability requirementsin a responsible economy

Jean-Yves HERAUDTechnical Director PRODIM

Vehicle for sump emptying on TER trains

4.4. Environmental actions from the Divisions of ActivityThe amount of provisions and guarantees paid for environmental risks has remained at 3,044,670 Euros since 2008, and that of com-pensation paid for environmental matter has remained at zero since 2008*.4.4.1. Functional OrganisationOrganisation Chart of Quality Security Environment functions

In 2010 the verification of compliancewith the European REACH regulationwas continued. ONET PROPRETE-MULTI-SERVICES and PRODIM, downstreamusers of chemical preparations, are notdirectly submitted to pre-recording, orto recording chemical substances usedin products. Nevertheless, we are at-tentive to the developments in regula-tions and their respect by our suppliers.As a result, the Group cooperates clo-sely with each of its referenced suppliers

so as to be sure they remain in com-pliance with the REACH regulation forproducts they sell. The different compa-nies of the ONET Group have docu-mentation available for clients andstakeholders on this subject.In 2010 the ‘Advice and Assistance onthe Environment’ department of ONETPROPRETE-MULTISERVICES concentratedits actions on advice and assistance foragencies who made the choice tocommit to ISO 14001 certification.

A panel of indispensable tools for theimplementation of Environmental Ma-nagement was made available to es-tablishments: a documentary systemmeeting the requirements of the ISO14001 frame of reference, appropriateawareness-raising supports, periodic re-gulatory monitoring, a system meaningcompliance with environmental regula-tion (especially in terms of waste ma-nagement) can be ensured.

* Compulsory indicators under decree N°2002-221 of 20 February 2002 taken in application of article L225-102-1 of the French CommercialCode and modifying decree N°67-236 of 23 March 1967 on trading companies

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Sustainable Development Quality ManagerLaurence ACERBO

ONET PROPRETE-MULTISERVICESEnvironmental Safety Quality Manager

Pascale DELOUCHE ONET TECHNOLOGIES

Environmental Safety Quality Manager incharge of Sustainable Development

Anne Le FLOCH

ONET SECURITEHead of Methods and Tools Department

Emeric BESANCONAXXIS RESSOURCES

Safety Quality ManagerAnne-Caroline CAILLOUX

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4.4.2. CertificationsFollow-up of Environmental Certifications

Frame of Reference 2010

ISO 14001

ISO 14001

ISO 14001ISO 14001certificate “Label Primeiert”*

• A guaranteed environmental per-formance and control of the im-pact of their activities on theenvironment; • Cost reductions by limiting thewaste of natural resources (paper,fuel, water, electricity, products…); • Reduction of environmental im-pacts linked to discharges (reduc-tion in the toxicity of aqueousdischarges) and optimisation ofwaste management by favouringupgrading solutions and guaran-teeing processing in compliancewith regulations;• A better guarantee of com-

pliance with new regulations on en-vironmental matters; • A consolidation of our image andcredibility towards our clients; The trend towards the multiplicationof these approaches will get stron-ger over the coming years, be-cause of increasing environmentaldemands from clients and everstricter legislation.

The objective for 2011 is to obtain thir-teen certified entities.

The ‘Advice and Assistance on the Environment’ department’smission, among other things, is to give advice and assistance ne-cessary for ONET PROPRETE-MULTISERVICES agencies who chooseto commit to an ISO 14001 certification approach. Over the last few years, the demand for the ISO 14001 certifica-tion has increased. In 2010 six ONET PROPRETE-MULTISERVICES siteswere certified including the head office. Obtaining this certification brings tangible opportunities to theagencies, such as:

* Accredited by the Luxemburg Ministry of the Environment 72

Soaking with electrolysed water

So as to control environmental risks lin-ked to its professions to the utmost,ONET TECHNOLOGIES has been ISO14001 certified for several years andgives a precise reporting of the fullrange of its activities .

In 2010 ONET TECHNOLOGIES carriedout a full follow-up assessment on its tri-ple certification, ISO 14001 Version 2004,ISO 9001 Version 2008, OHSAS 18001 Ver-sion 2007. The perimeters concerned bythese audits were:ONET TECHONOLOGIES, ONET TECHNO-LOGIES GRANDS PROJETS, SOGEDEC,

ONECTRA, TECHMAN INDUSTRIE, ONETTECHNOLOGIES UK, ONECTRA, SPIRALINGENIERIE, COMEX NUCLEAIRE, ONETTECHNOLOGIES ENERGIES. Added tothe perimeter of certification were:ONET TECHNOLOGIES BULGARIA, ONETTECHNOLOGIES ROMANIA, only for ISO9001 version 2008.

* Available on request [email protected] 73

Why undertake a certification?Our approach to ISO 14001 and ISO9001 certifications was motivated byour determination to support ourclients who already had certificationand commit to a partnership relationwhile respecting our values of sustai-nability, closeness and expertise.In the framework of our ISO14001 cer-tification, we undertook numerous im-portant and concrete actions whichenabled us to detect real ways ofeconomising and reducing our foot-print on the environment: • Changing commercial vehicles forPeugeot 207 and Nemo models thatpollute and consume less. • Training drivers in eco-driving androad risks with the driving simulatorthe Group purchased. • Using recycled paper in the agency.

• Making management and workersaware of eco behaviour.

• Reduction in the purchase of pro-ducts with warning symbols so as tocontrol our impact on the environ-ment and to further enhance theprotection of our employees fromchemical risks.

We analyse the QSE key performanceindicators monthly which means wecan detect possible improvementsand take preventive or corrective ac-tion (consumption checks, Ecolabelpurchasing policy).We have our hands on a real mana-gement and team motivation tool.We associate the whole manage-ment team from the agency to thesteering reviews so as to federate our550 staff members around these am-bitious and constructive projectswhich also mean we progress on thecompetitive level.

Serge RUELManager of the DSN Agency (ONET-PROPRETE-MULTISERVICES) in Valence (Drôme)

Sensibilisation aux éco-gestes

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Environmental servicesFor ONET PROPRETE-MULTISERVICES themain challenge in terms of waste vo-

lume found in the framework of clea-ning services in the tertiary sector ispaper. This Division of activities has the-

refore chosen to position itself by thecreation of paper and cardboard sto-rage platforms

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What positioning for waste manage-ment services for ONET PROPRETE-MULTISERVICES?Bruno LAURENTFor ONET PROPRETE-MULTISERVICES,one of the challenges for the co-ming year resides in its ability to mar-ket the whole cleaning/waste chain.Our aim is to manage everything todo with waste for our clients, in addi-tion to the other services we provide,and to propose upgrading channels.What means do you have at yourdisposal?Laurence SCHNEIDERCurrently we have two waste sto-rage and transit platforms: one inLimay in the Paris area and the onein Saint-Priest in the Rhône-Alpes thatI manage. We start by sorting paperand cardboard waste at the source,then collection, centralisation, hau-lage to our transit centres, weighing,

storage and finally transfer to thenearest upgrading centres.How are ONET’s responsible commit-ments translated concretely in yourwaste management activity?Laurence SCHNEIDEROut activity is responsible in itself, be-cause we give a second life towaste! Furthermore the ‘R 14000’waste sorting bin we sell, and whichwas eco-designed, made of 100%recycled plastic, shows our recogni-tion of environmental aspects.

Bruno LAURENTWe are constantly looking for newchannels to upgrade waste, newstorage centres and make surewaste transport is optimised to limitgreenhouse gas emissions. We canstill make progress in this area, byworking with clients who are moreand more concerned by the preser-vation and the protection of our en-vironment

Bruno LAURENTin charge of the waste management and environment department of ONET PROPRETE-MULTISERVICESLaurence SCHNEIDERAgency Manager for ONET SERVICES INDUSTRIE Saint-Priest

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1- Sorting at source

2 - Collection

3 - Centralisation

4 - Transport

Life cycle of our waste

8 - Transfer

UPGRADING

7 - Storage

6 - Weighing

5 - Reception on our platforms

Life cycle of our waste

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To raise awareness of environmental issuesTo contribute to sustainable development think tank

To help change attitudes in this area

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Corporate responsibility

5. Corporate ResponsibilityCorporate challenge

Taking part inlocal economicdevelopment

Dialogue with NGOs and/or associations (environnemental

or social)

Working conditions and relations challenges(see chapter 3, Social

Justice)

Attention paid to Human Rights

(international development,choice of partner suppliers...)

End user challenges

Risk management of image (impact on reputation)

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5.1. Contractual StakeholdersStaff members are regularly madeaware of responsible development ac-tions through in-house communications(Sustainable Development bulletins, in-house magazine ‘Fil Bleu’, Flash Info,flash Social). Some regions have deve-loped ‘Q & A’ areas on quality, security,the environment and sustainable deve-lopment, with back-up documents tofacilitate access to information for mar-ket researches and sales staff.

The ‘Overview of Sustainable Develop-ment’ newsletter keeps staff up to dateon national and international news andlists good practices. It is consolidatedwith articles provided by Novethic .90 managers were trained in sessionsentitled ‘Your role as a Group ONET ma-nager in responsible development’. Thetraining was based on a change ma-nagement approach. The objectivewas to meet client expectations morefully, to be coherent with our values

throughout the chain of responsibilities,and to be innovative while developingin a responsible manner. The courseswere aimed at executives, regional andagency managers and those in chargeof a structure.A collaborative area was set up for the90 managers trained so that the ex-change of ideas and mutual enrich-ment could continue. A tool to assesstheir progress in the subject was testedat the end of the year.

Every year, during the annual meetingspresenting the Group’s result, progresson responsible development matters isevoked.

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Training materials for ‘Responsible ONET Managers’

ONET Group In-house journal

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ONET Group annual meeting

ONET TECHNOLOGIES renewed its sus-tainable development consciousness-raising campaign in March 2010. Themes covered were very broad andclose to expectations from the field:

• Announcement of the campaign(February) • Business travel (March)• Sustainable Development Week(April)• World Security Day (May)• Equal Opportunities (June)• Radiation protection (July)• Safety (August)• Quality (September) • Waste sorting (October) • Stress Management (November)

Each theme is presented with posters,information files and a quiz. A reward was given to members ofstaff with good results on the differentquizzes. The ultimate aim of this cam-paign is to prompt a change in staffbehaviour for sustainable develop-ment.ActuellesThe Actuelles network was set up in2009 to let the women of ONET TECH-NOLOGIES play a greater role in thedevelopment of their Division of Acti-vities and to contribute to the reco-gnition of nuclear professions. Thisnetwork is sponsored by Elisabeth COQUET-REINIER.

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What does ACTUELLES give toONET TECHNOLOGIES?ACTUELLES, the women’s networkof ONET TECHNOLOGIES, aims tobe a player in the company’s de-velopment, a lever for change.

It is a think tank that all women atONET TECHNOLOGIES can join,whatever their job or place ofwork. English is the favoured lan-guage for dialogue so that all nationalities can participate. The60 members of ACTUELLES meetevery two months in an atmos-phere of mutual aid, exchangeand solidarity, while the steeringcommittee meets once a month.

A collaborative platform has beenset up and working groups are puttogether around themes: com-pany advantages, communica-tion, recruitment, internationalbusiness and events that motivatethe network. The objective of ACTUELLES is to bea force for innovation on the axesfor improvement. We will thereforebe working in 2011 with theNouv’OT network on mentoringand the optimisation of integrationpathways.

Anne-Caroline FASSINO-AKINIANAttachée juridique ONET TECHNOLOGIES et Présidente d’Actuelles

Collaborative platform of the ‘Actuelles’network

Members of the ‘Actuelles’ network

AFRICAN AREA

NORTH AMERICANAREA EUROPEAN AREA

ASIAN AREA

5.1.2. Social partners42 company agreements were signedin 2010 (52 in 2009). The representative authorities are regu-larly informed of ‘A present for the future’initiatives using in-house communica-tions, central company committees, individual establishment committeesand annual negotiations.

5.1.3. ShareholdersThe majority shareholder initiated the‘The future begins today’ policy. Mrs. Eli-sabeth COQUET-REINIER, Chair of the

Holding REINIER, chairs the sustainabledevelopment steering committee.23.05% of share capital in the HoldingREINIER is held by The Société Foncièreet Financière de Participations (FFP), alisted company, in which the Peugeotfamily has a majority stake. It shares thesame responsible values as ONET.

5.1.4. ClientsClients are the subject of two sectionsof this report 2.3. Combining skills in so-cial, technical and environmental mat-ter to offer responsible services and 2. 4.Satisfying clients.

The ONET Group works in partnershipwith its clients to help them in the im-plementation of their responsible deve-lopment policy. This help can come inthe form of technical advice (waste sor-ting, optimisation of channels, products,techniques…) or in preparatory help:“What is a responsible service ?”.

Groupe ONET's presence, partnerships and commercial presence abroad in 2010.

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What are the sustainable develop-ment challenges for a key player inthe events industry like STADE DEFRANCE?The Stade de France is a major installa-tion for leisure and sporting and culturalevents in Europe. Its integration in a de-veloping and highly urbanised area, itsstatus as a State building, its visibility, justlike the wide range of its programmingand the public it receives, underline acertain number of key challenges thatmark out its sustainable developmentroadmap.This roadmap is based on three simpleaxes: we are a company (1) whichmanages premises (2) and jointly deli-vers content (3). Our ambitions, andour actions, are informed by theseaxes. Let’s look at the customer satis-faction surveys, all of which show theparticular importance of themes rela-ting to security and cleaning. Or in-deed, the direct and indirect impactson the environment, such as our waste

or energy management, or again thebalanced partnership relations we intend to set up with all of our suppliersand service providers, including your-selves..What expectations do you have of aservice provider like ONET working incleaning and security?We have known ONET well on the safety-security market for someyears, and we attach a great deal ofimportance to the quality of recruit-ment, their operational manage-ment and the quality of receptionand the mastery of security by yourteams in the field. They are incontact with our 2 million customersa year. On the cleaning market, werecently chose ONET after a call fortender where sustainable develop-ment criteria were of paramount im-portance. Amongst other things, it isthe determination of your companyto help us to lead change in this area

that convinced us, for example inour desire to set up a permanent sys-tem of waste sorting throughout theStade de France. Now, together, wemust work out an action and impro-vement plan, structured and measu-red in such a way as to provide yourservices in an even better way whilereducing their negative impact.“Working together’ is the name ofour roadmap and we really wantyou to be a full part of it so as to‘make the ephemeral a more sustai-nable action”.

About the STADE DE FRANCE Consortium

The Stade de France was createdwithin the framework of the organi-sation of the football World Cup byFrance in 1998. The consortium thatmanages the operation has, for 13

years, been committed to environ-mental issues, illustrated by strikingactions such as the recent imple-mentation of their plastic cup depo-sit/return in restaurant outlets.

Xavier PARENTEAUSustainable Development and Diagonal Projects - STADE DE FRANCE CONSORTIUM

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Another key client of our Divisions ofActivity extended its audit perimeter interms of sustainable development in2010 from the SA 8000 frame of refe-rence and Global Compact principles.ONET PROPRETE-MULTISERVICES, ONETTECHNOLOGIES and ONET SECURITEwere audited. The results were consi-dered satisfactory by the auditors.ObsAR / Responsible procurementwatchdogIn 2010, the ONET Group became amember, via its procurement managers,of this Think Tank, whose objective is tocreate a privileged environment for dia-logue, knowledge and improvement ofgood practices in terms of responsibleprocurement. It aims to make availableto members professional practice evo-lution and measurement indicators andmeeting places among stakeholders.

5.1.5. Suppliers and subcontractors This section corresponds to the Global Reporting Initiative:HR2 Percentage of significant suppliers, contractors,and other business partners that have undergonehuman rights screening, and actions taken; and HR7Operations and significant suppliers identified as havingsignificant risk for incidents of forced or compulsorylabor, and measures to contribute to the elimination ofall forms of forced or compulsory labor.And to article 148-2.9° The importance of outsourcing inthe French law of New Economic Regulations.

The principles of the Global Compactare applied to all the suppliers and sub-contractors referenced by ProcurementManagement and PRODIM. They areencouraged to apply them and getthem applied. They receive the ‘A pre-sent for the future’ report every year, aswell as a questionnaire on environmen-tal and social practices and mattersand a document explaining the GlobalCompact principles. Before enteringinto partnership with the Group, theymust make a sworn commitment to

respect and get respect for humanrights, the right to work and the environ-ment, and to fight against corruption.Since 2008, all referenced suppliers fill inthe Group’s sustainable developmentquestionnaire.

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What sustainable development approach does LYRECO apply?LYRECO has been committed to aprecise quality policy since the mid-eighties. In continuation of that policy,we have formalised our sustainabledevelopment policy and adopted asystem integrating the three pillars ofquality, security and sustainable de-velopment. Our efforts mean we ob-tained the renewal of our ISO 9001and 14001 in June 2010. The flow of information is essential andthe feeling of belonging and pride inworking for LYRECO, are all promotedattentively in our company. As for environmental commitments,we are working particularly on our lo-gistics flow – that is to say the supplyand delivery of products to the client– as they represent 63% of our carbonfootprint.A few years ago, LYRECO signed theGlobal Compact, a United Nations

charter for responsible business, alsoadopted by your Group. It covershuman rights, the right to work, the en-vironment and the fight against cor-ruption. Recognised throughout theworld and universally applicable, theGlobal Compact principles are thebasis of our relations with clients andsuppliers.

How does this apply to your relationship with your client ONET?When you work with the ONETGroup, you soon realise its maturityregarding the challenges of respon-sible development. The Group is verydemanding in terms of security, tra-ceability and responsibility. This is seen in clearly expressed des-ires, such as, for example, the returnof used ink cartridges. Our relations-hip works effectively as LYRECO isconstantly seeking to improve its ser-

vices given. We supply ONET, forexample, with an analysis of its indi-cators, which helps the Group to op-timise its orders without creatingextra work for the user. Result: the in-voice is lower and the environmen-tal impact too. Our approach is notlimited to putting together a cata-logue of green products, but givesclients a real support. For example,we give our clients the ability toconsult the security data for pro-ducts on line and we make our im-pact calculator available too.

About LYRECOThe family-owned group LYRECO (for-merly GASPARD) is a worldwide distri-butor of office supplies, present in 29

countries, with 10,000 members ofstaff, 400,000 sq m. of distribution cen-tres and 250,000 parcels deliveredevery day. Its turnover is almost 2 bil-lion Euros, 75% outside France. The va-

lues of the company are respect, ex-cellence, passion and professionalism.LYRECO has been supplying the ONETGroup with office supplies for about 15years.

Daniel LEONIProcurement and Sustainable Development Manager, LYRECO

5.1.6. PartnersChoice of the Group’s partners comesfrom strategic decisions that recognisethe sharing of common values: familycompanies, Responsible Developmentapproaches.

This was the case, for example, in 1999when ONET founded EUROLIANCE withthe English family group OCS – numbertwo on the cleaning market in England– and the family group GEGENBAUER,number four on the German cleaningmarket – so as to offer a Cleaning-Mul-

tiservices solution to clients throughoutEurope. These companies are also com-mitted to an active Sustainable Deve-lopment approach, as their directorstestify

“Corporate responsibility is not new tous at OCS; it is at the heart of our busi-ness and we are proud to extend ourinternal culture to the wider communi-ties in which we work to secure andpromote social, ethical and environ-

mental best practice. Our customersagree and it is rewarding to witness anever closer bond with like-minded pro-fessionals in achieving responsible bu-siness efficiencies together.”

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Adrian SHUKERSustainability Director OCS Group Limited

“Stakeholders (including shareholders,customers, suppliers and local com-munities) are increasingly making theirvoices heard concerning sustainabledevelopment. At OCS we communi-cate with our stakeholders through thepublication of a Sustainability report.This document sits on our web site and

is available for anyone to read. It co-vers our major impacts, reports on ourprogress and sets out our objectivesfor the future. In addition OCS reportsits carbon emission performancethrough the Carbon Disclosure Project.OCS engages with its key customersand suppliers on sustainable develop-

ment and both groups are able toread our monthly Environmental news-letter. OCS is currently improving levelsof liaison with communities throughour initiative with Business in the com-munity (BITC). “

* www.cdproject.net** www.bitc.org.uk/

Chris CRACKNELLChief Executive OCS Group Limited

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Commitment to sustainability1. As a customer and service orien-tated company we are protectingour employees and the environmentby having a systematic, sustainablemanagement and open communi-cation policy.2. The protection of the environmentis a matter of precaution as opposedto maintenance. Therefore, the righthandling of chemicals is of particularimportance. The protection of re-sources i.e. saving energy, reducingthe consumption of water (and se-wage water) as well as waste areadditional important environmentalaspects. As a matter of principle, wecooperate with our customers tooffer our employees a secure andhealthy work environment.3. We commit ourselves to abide byall statutory provisions as well as ourinternal rules. 4. It is our managers’ mission to sup-port the initiative and motivation ofall employees and assure a structu-red cooperation between all levelsof the company.5. Each employee of the company

strives towards building an atmos-phere within the company that ischaracterised by tolerance and res-pect.6. Each employee of GEGENBAUERhas equal chances for personal andprofessional development regardlessof origin, education, age, genderand nationality. We strongly encou-rage diversity among the employeesand consider it as an integral part ofa balanced and modern human re-source strategy.7. We are striving for adequate profit.We are therefore in a position tomake investments, create new jobopportunities and show socio-politi-cal commitment. At the same timewe abide by internal or external rulesat any time. We do not want to gainprofits on grounds of illegal beha-viour. 8. By certifications according to e.g.ISO 14001, ISO 9001, SCC** we docu-ment and emphasise our commit-ment to continuous improvementand rise to complex future demands. 9. We obey laws against restraints ofcompetition and support all efforts tooffer a fair and transparent competi-

tion of tenderers. Conversely, thesame applies to our suppliers: We im-partially verify their offers and makeour sourcing decisions based on re-levant and proper criteria. Our pro-curement processes are structured ina way that we can ensure highlytransparent sourcing decisions. Wechoose suppliers that comply withlegal regulations and acknowled-ged compliance standards on theirpart. We work against corruption inall forms and will accordingly inflict apenalty for responsible employees.10.The company group GEGENBAUERhas an excellent reputation as relia-ble and righteous service provider inthe market. To maintain this reputa-tion the board of directors do not to-lerate any kind of discrimination,corruption or other offences againstour fundamental values and force-fully inflict a penalty for any offences.

Sebastian BRANDTHead of Quality Management of GEGENBAUER Christian KLOEVEKORNChief Sales Officer of GEGENBAUER Group

5.2. The non-contractual stake-holdersPOLE EMPLOIThe follow-up of the agreement drawnup with POLE EMPLOI was mentioned inthe chapter 2.2. Integrating the localeconomic fabric p.24

5.2.1. The associationsAGEFIPH (Fund Management Organisa-tion for the Professional Integration ofPeople with Disabilities)

Beyond the agreements signed withAGEFIPH, the entities of the Group areworking on a daily basis with structuressuch as POLE EMPLOI, local integrationintermediaries, vocational rehabilitationcentres, occupational physicians andergonomists, in order to make recruit-ment simpler and avoid redundancy for

reasons of incapacity. The main inter-mediaries are Human Resource Officersand agency recruiters: managers, ad-ministrative assistants and supervisors.WiN GlobalThe annual congress for the internatio-nal WiN GLOBAL network took place inthe town of Busan, the first port and thesecond-largest town in South Korea. The theme of the congress, «NuclearPower, pivotal choice for green growth»dealt with subjects ranging from thecontribution of nuclear applications tothe protection of the environment,equitable and sustainable economicdevelopment and the health of popu-lations.

Creation of WIN EUROPEWiN Europe is an association under theFrench law of 1901. It can establish part-nerships, assign representatives to orga-nizations and European nuclear bodies,obtain funding, manage a budget andprotect the intellectual property of itsbrand and logo across Europe. WiN Europe will be the interface of theEuropean sections with WiN Global. Itsaim is to take advantage of the geo-

graphical proximity of its members andthe synergies tied to the different cul-tures of its members to play an activerole at a European level. WiN Europehas fixed itself the following objectives:

• to take part in the European Com-mission’s programmes dedicated tothe development of the nuclear sec-tor;• to create partnerships with majorinstitutions;• to offer its collective skills and ex-pertise to support other players in thesector;• to contribute to the preparation oftomorrow’s talents and the promo-tion of diversity and co-education atthe heart of the European nuclearsector.

Drawing on the cohesion and the dy-namism of its membres, Win Europe isready to take up the challenge andcommit to a programme of actionswhich will contribute both to the deve-lopment of the nuclear sector and tothe influence of the international net-work of women in nuclear

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Dominique MOUILLOTChair of WiN Europe

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Fem’Energia 2010On 15th October 2010, the Awards Ce-remony for the Fem’Energia Prize 2010,organised by EDF and WiN Franceunder the high patronage of ChristineLAGARDE, the French Minister for theEconomy, Industry and Employment,and Valérie PECRESSE, the Minister forHigher Education and Research, re-warded women with exemplary ca-reer paths.

Morgane JOUBLIN

The prize for «Woman in activity» wasawarded by Caroline BERNARD, theManager of the Golfech CNPE, spon-sor of the 2010 edition, to MorganeJOUBLIN, chargée d’affaires in de-commissioning, waste, risks and nu-clear clean-up at SOGEDEC. This year the exam board wished toaward a special prize and thus en-courage the career path of one wor-ker. The prize was awarded byDominique MOUILLOT, Chair of WiNFRANCE and WiN EUROPE, to Véro-nique FERRA, Technical Inspection Of-ficer on the Bugey site. .

From left to right: Dominique MOUILLOT, Caroline BERNARD, MoniqueLUCAS GARRA (Human Resource Manager fromthe Nuclear Production Division of EDF), and on theextreme right Marie-Claude DUPUIS (Director Ge-neral of ANDRA) with the laureates of the Fem’Ener-gia 2010prize.PACA pour demainFor three years, the ONET Group hasbeen a member of this association,which federates companies that actfor sustainable development on theProvences Alpes Côte d’Azur regionalterritory.

The work axes for 2010 have been:• To reinforce our links with the othercommitted players of the region, inparticular through the PLATO opera-tion (support process for the sustai-nable performance of SME in PACA,based on coaching and the trans-fer of know-how from major exem-plary companies) and through theorganization together of sustainabledevelopment breakfasts with the in-ternet site wiki2D and the dailynewspaper La Provence.

• To support innovative projects orplayers, through the participation inIDEO social investment funds, hel-ping to realise projects of generalinterest in favour of employmentand integration. • To increase our members’ exper-tise in Sustainable Developmentand develop the actions in PACAfor tomorrow.

FORCE FEMMESThis association was created in 2005 byVéronique MORALI to help women ofover 45 years old who had been out ofemployment for less than 2 years intheir steps to return to work or createa company.

25% of women who receive supporthave found a job.The Marseille PACA branch is presidedover by Sylvie BRUNET, Social AffairsManager of the ONET Group, consis-tently with the social commitments ofthe Group concerning the employ-ment of seniors and equal opportuni-ties. The support offered to women over 45is organised in the following way:

• information meetings on FORCEFEMMES once a month, destinedfor new members• workshops focused on themes(job-seeking tools, image enhance-ment techniques, interview simula-tions ...).

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Corporate patronage The Group has been involved in corpo-rate patronage in different fields, to thesum of 138 525€ in 2010 against 65 670 €in 2009. In 2010, the ONET foundationwas created. Its mission is to contributeto human development in a healthyand safe local environment. Its actionswill begin in 2011.

5.2.2. Exchange networksNetwork of Responsible ManagersIn order to open up to other ways ofthinking and other managerial me-thods, the Group is taking part in theNetwork of Responsible Managersalong with the EUROMED MANAGE-MENT school of Marseille and elevencompanies and Non-Governmental Or-ganisations (NGO).

The objective of this network, created in2007, is to think of corporate manage-rial methods which are more in line withMan and his environment. The Quality, Sustainable Development,Strategy and Human Resource Depart-ments regularly take part in these ex-changes. In order to consult the actions and publi-cations of the Network: http://www.ma-nagers-responsables.com/

5.2.3. Professional FederationsThe leaders of the ONET Group are involved in the evolution of professionsand take responsibility within the boardof meetings of the professional unions:

• Federation of Cleaning Compa-nies and associated services (FEP)and its regional chambers, • Trade Union of Temporary WorkCompanies (PRISME), • National Trade Union of SecurityCompanies (SNES). We continue to work within the Professional Committee for Compa-nies in Radioactive Clean-up (COP-SAR) and the Inter-union Group ofNuclear Companies (GIIN). Laurence Acerbo is the president ofthe FEP’s National Committee forSustainable Development. In 2010,the main actions of this committeewere:• the continuation of the deploy-ment of the Programme throughoutall the regional employers’ cham-bers (180 by the end of 2010)• the drafting of the federation’s annual Sustainable Development report. • the development of a SD self-diag-nosis and reporting tool for the clea-ning sector

Anne-Sophie CRESPIN-AUGIER runs theSustainable Development task group atthe SPENRA (Professional Union for Clea-ning Companies in the Rhône Alpes re-gion).

MEDEF (Movement of the French Enterprises) The action implemented alongside theMEDEF in the P.A.C.A region, to helpyoung people gain access to place-ments with other companies by meansof the internet portal “Provence-stages”,(Provence-placements) has also goneahead. In the region, many entities playan active role within the territorial struc-tures of the MEDEF and the Chambers ofCommerce and Industry.In 2010 Elisabeth COQUET-REINIER (presi-dent of the Holding REINIER) was electedas vice-president of UPE13 in charge ofemployment. The UPE13 carried out amajor action in favour of employment in2010 by building « laplacepro.com », aninternet site which enables companies,and especially micro-businesses andSMEs, to be linked with job-seekers andthe structures which work towards em-ployment and integration. The internetsite has been open since 2011.

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2009 report by the Cleaning Companies Federation

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FNAMThe ONET Group is a member of the Na-tional Federation of Merchant Aviationby means of its airport activities. As such,the Group was invited to participate inthe works of this federation on recordinggreenhouse gas emissions. A think tankmeets regularly in order to study the bestways to record emissions.5.2.4. Technical Committees Representatives from ONET TECHNOLO-GIES and AXXIS RESSOURCES take partin the French Committee for the Certifi-cation of Companies in Training and thefollow-up of staff working in Ionizing Ra-diation. (CEFRI). ONET TECHNOLOGIES is continuing totake part in the French Nuclear EnergySociety (SFEN)whose vocation it is to promote the ad-vancement of science and nucleartechniques and to contribute to allforms of information on questions linkedto this type of energyQualipropreThe vice-presidency of the QualificationOffice for Cleaning Companies is stillheld by Laurence Acerbo. 2010 was a

year that was marked by the accredita-tion of this organization by the COFRAC .This official recognition, maintained byannual audit, guarantees that its wor-

kings will be tri partite, thorough andtransparent. The line of work in 2011concerns the integration of the Corpo-rate Social Responsibility criteria whichare complementary to the qualifica-tion..5.2.5. Educational InstitutionsThe partnerships established by ONETTECHNOLOGIES 2010 is in line with its continuity, with thedevelopment of new partnerships andthe continuation of partnerships signedin previous years. In concrete terms, ONET TECHNOLOGIESclosed deals on three new partnershipswith establishments proposing trainingcourses linked to the nuclear industry:

• Master in the Prevention of Risksand Technological Noise Pollution atthe Pharmacy Faculty in Marseille• ENSAM ParisTech EngineeringSchool (Aix-en-Provence)

• Ecole des Mines (French Institute forEngineering and Applied Science) inAlès

The aim of these partnerships is to pro-mote the integration of young people

into nuclear professions, to make thissector of activity attractive, and tomake sure that the teaching given cor-responds to the needs of ONET TECH-NOLOGIES.Hene, the collaboration with theseschools is based on:

• the design, the implementationand the development of the trainingprogrammes (for example ENSAM’sMasters degree, specialised in Nu-clear safety), • The involvement of ONET TECHNO-LOGIES’ experts in the training mo-dules - Masters degree specialised in Nu-clear Safety (ENSAM), “Decommis-sioning” module - GEDERA and ADIN Masters degrees- Nuclear Option at the “Ecole desMines” in Alès • the participation in the recruitmentof students,• the participation in the end-of-yearjuries,• a tight collaboration in matters ofsourcing to help us in our recruitmentsby playing on networks and co-op-tation.• the participation in trade confe-rences within these schools in orderto promote the opportunities that thenuclear sector can offer.

Other partnerships are in the process ofbeing developed for 2011, in particularwith the “Ecole des Mines” in Saint-Etienne, and the “Ecole Centrale” Engi-neers School in Marseille.

* The French Accreditation Committee, Cofrac, created in 1994 under the law of the 1st July 1901 has been designated as the only national body of accreditation bythe decree of the 19th December 2008, thus recognizingaccreditation as an activity of public authority. 90

Ms Corinne QUIBEL, Human Resources Manager ofONET TECHNOLOGIES and Mr Alain DORISON, Director of the Ales Ecole des Mines.

5.2.6. Public AuthoritiesRespect of Human Rights The Group respects all the regulations ineffect in France and internatinally, incountries where it is established bymeans of its subsidiaries and through itspartnershipsMinistry for the Environment, SustainableDevelopment and Transport and Accommodation In the context of the Federation forCleaning Companies’ national Sustai-nable Development committee, a pro-ject concerning an agreement forvoluntary commitment in societal res-ponsibility is under discussion with theMinistry. This agreement should be si-gned in 2011.Economic, Social and EnvironmentalCouncilThe ONET Group’s commitment to thesocial and societal aspects of Sustaina-ble Development was also illustrated in2010 by the nomination of Sylvie BRU-NET, the Group’s Social Affairs Manager,as a member of the Economic, Socialand Environmental Council owing toher expertise in the field of CorporateSocial Responsibility. As such, Sylvie BRU-NET is present in the Work and Employ-ment section and in the Delegation ofWomen’s Rights and Equality, of whichshe is vice-president.

The CESE in brief:The Economic, Social and Environ-mental Council is a consultativeconstitutional assembly placedclose to public authorities. By therepresentation of the main econo-mic and social activities, theCouncil promotes collaborationbetween different occupationalcategories and ensures their parti-cipation in the Government’s eco-nomic and social policy. It examines and suggests the eco-nomic or social adaptations madenecessary, in particular throughnew techniques.

agency in Orléans, in partnership withthe local public authorities and theChamber of Commerce and Industry,took part in the Sustainable Develop-ment Days. This participation was done as a part-nership approach, aiming to make thepublic aware of the preservation of bio-diversity.In effect, the agency chose to run thestand in conjunction with the companyLAPICOLE in order to make the publicaware of the actions of individuals andtheir impact on the preservation of beesand protected species. There was apresentation of the activity of waste re-trieval by ONET SERVICES and the instal-lation of bee hives in controlledagricultural areas. For more informationabout LAPICOLE : www.lapicole.com

Club des 50 Max MASSA takes part in a think tankformed by Christine LAGARDE, Ministerof the Economy and Finance. The mi-nister considers this task force like a «network of sensors » deeply rooted inthe real economy, which will also playthe role of « tester » on various subjects,from professional tax to training. The « club des 50 » is made up of Frenchcompany managers who are very esta-blished in their respective regions. Only about ten of them come fromcompanies listed on the CAC 40.Local Actions (as an example)ONET SERVICES Orléans (ONET PROPRETE-MULTISERVICES) partner of the JDD (Sustainable Development Days)On the occasion of Sustainable Deve-lopment Week, the ONET SERVICES

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