The Global Summit of Credit and Collection Professionals ...€¦ · Special competency in Eastern...

5th World Credit Congress & ExhibitionThe Global Summit of Credit and Collection Professionals

ROMANIA · 8-10 JUNE 2016





Preliminary AgendaThis is a preliminary agenda and is subject to change. We will post an announcement when the finalized agenda is set.

Pre-Conference Workshops - Wednesday, June 8, 2016

9:00am - 13:30pm

The objective of the workshops is to provide current best practices and resources to participants to enable them to return immediately to their supporting enterprises and deliver value.

Workshop 1: Credit, Finance and Operations Best Practices Sector: Commercial Credit Risk

Objective: Present the best tools to optimize the extended supply chain, realizing the risk from a broader perspective that includes an analysis of its contribution as a profit center. To give an overview of best practices of credit management operations under relevant entities in Europe in contrast to international practices.

Key Success Credit Factors in Sales Support

Presented by: Declan FloodFIACP, FCICMThe Credit CoachIrish Credit Management TrainingAuthor

Content: • Operational Experience and Development• Critical Performance Indicators• Best Practices and Impact on Company Growth

Optimizing Credit Value in the Supply Chain

Presented by: Patrick O. ConnellyPhD FICM, ICRP, CGBPTao Institute for Credit Risk Mgt.Adjunct Professor, author Content: • Optimizing Top and Bottom line• Driving Profitable Sales Growth• Portfolio Development



Workshop 3: Consumer Debt Collections Best Practices Sector: Consumer Credit Risk

Objective: Through this workshop there will be presented the best tools to develop proper operation of a collection center based on international standards.Best practices in design strategy, portfolio segmentation and analysis to improve KPI’s while managing consumer debt collections.

Workshop 2: Credit, Finance and Third Party Intermediation Sector: Credit Risk Management Services

Objective: On this workshop various tools of risk mitigation and its significant contribution to the credit value chain are presented. It can be understood clearly and forcefully the value of credit insurance, the proper administration of collection agencies and other outsourcing services like factoring.

18:00 - 20:00 Opening Cocktail

Challenge Operational Performance

Presented by: Harry StrausserPresident Remit CorporationFormer Chairman ACAAdjunct Professor, author

Content: • Floor Management • Impact on Regulations • Best Practices of Successful Enterprises

Succeed by Adapting Communication Practices … or Die

Presented by: Eugene JoubertMBA,FICM,MCE (Int), M.Ins DGroup Chair Corpoate RebelsAuthor

Content: • Learn current best-practice solutions to reduce threat impact• Focus on the opportunity following a collection event• Consider behavior modification as solutions CSF• Discuss possible implementation strategy.

Transitioning towards Shared Services

Presented by: Mark HarrisonSeasoned ExecutiveSpecial competency in Eastern EuropeACCEE, author Content: • Key Success Factors• Organization Preparation Issues• Implementation Best Practices

Insurance Solutions to Growth and Risk in Markets

Presented by: To be confirmed Content: • Preparing the customer portfolio• Securing discretion to support growth• Managing premium cost while growing • Importance of Discipline in the conversion process



Congress Day 1 - Thursday, June 9, 2016

Plenary SessionsTime Plenary Session

9:00 - 9:30

5th WCCE Opening CeremonyLuis Eduardo Perez Mata, President ICM and President WCCECristian Ionescu, Country Manager Expense Reduction Analysts RO and Member of the Organizing Commitee WCCE 2016Sergiu Oprescu, President Romanian Banking Association

9:30 - 10:15 Credit in the Global Market

10:15 - 11:00 Credit as a Demand Factor Among EU Markets

11:00 - 11:30 Coffee Break & Networking

11:30 - 12:00Romania-Where from and where to? The macroeconomic journey and the business cycle transformationLucian Croitoru, Senior Advisor to Governor at National Bank of Romania

12:00 - 12:30Title to be confirmedCatalin Pauna, Senior Economist at World Bank

12:30 - 13:o0Structure, Expectation, Performance and Capital Finance OpportunitiesTony Lythgoe, Global Practice Manager, Financial Infrastructure & Access, IFC

13:00 - 14:00 Lunch

Breakout Sessions

TimeCommercial Credit Risk Track Room 1

Credit Risk Management Services TrackRoom 2

Consumer Credit Risk TrackRoom 3

14:00 - 15:00

Capital Structure for GrowthSpeaker: Dr. Volker Letzgus

CFO BMW Central South Eastern Europe

• Diversify sources in order to finance overall operations

• Optimize over maximize• Strategy risk model to determine

equity growth

Valuing Credit Insurance in an Enterprise Growth Model Speaker: Olivier Nifle

CEO CESCE France• Available Technology• Behavior Scoring • Revenue Management • Adjusting the Process Flow• Risk Mitigation

Best Practices in Consumer Debt Collections Speaker: Harry Strausser

Remit Corporation / Interact Training & Development, USA

• Greatest progress features in effecting a solution• Necessary awareness areas for effective conclusion• Floor operations best practices



Breakout Sessions


Credit Risk Management Services Track Room 2


15:00 - 16:00

Driving Revenue and Maximizing Value Speaker: Prof. Patrick O. Connelly

TAO Institute, USA

• Discipline throughout the time series • Process Flow and Root Cause Best Practices• Portfolio Analysis for Continuous Improvement• Team Integration for Competitive Advantage

Factoring as a capital strategy solution Speaker: Elisa Rusu Banca Transilvania

• More practical to cover, sell or factor the receivable

• Comparative costs of the service in the region• How does factoring impact the asset on

the financial statements

Convert the Threat of Collection Into Selling Opportunity Speaker: George Kovacs Romanian DC Association

• Best Practices in Opportunity Identification• Critical Success Factors in the Process• Case Study in Practical Process Application.


16:30 - 17:30 Panel Discussion

Comparative Credit Risk Best PracticesModerator: Patrick O. Connelly TAO Institute, USA

Panel members: Josef Busuttil, Malta Association of Credit Management (MACM)

Andriy Sichka, Development Director, Association of Credit for Central and Eastern Europe ACCEE*

Tamas Csabai, CEE Cluster and Country Credit Manager at Shell

A lively discussion of the unique challenges and solutions in credit risk management in Eastern and Central European markets

The Receivable Asset. How to best manage raging receivablesModerator: JH Eugene Joubert

Corporate Rebels, South Africa

Panel members: Mirona Dolocan, Head of Corporate Recovery Division BCR Erste BankMatei Florea, Partner at Schoennherr & AssociatesGeorgina Popescu, Partner CDMDr. Tjaart van der Walt, Group Director Corporate Rebels

• Corporate experience using third party services • Is fiscal period timing an influencer • Critical recommendations for potential clients of

third party services • Is the exercise of introducing third party influence

on corporate assets safe and appropriate

Trust. The Missing Component in Growth Moderator: Dan Pascariu, Chairman of the Supervisor Board, Uncredir Bank

Panel members: Sergiu Oprescu, Chairman of the Board of Directors, Association Romaninan Bank (ARB)Okan Yurtserver, General Manager, Garanti LeasingDan Ostahie, CEO Altex

• Drivers that influences consumers and collections• Is the fault of default in the product and marketing• What solutions are offered to begin to resolve the

default problem

17:30 - Preparation for evening welcoming banquet

Congress Day 1 - Thursday, June 9, 2016



Breakout Sessions


Credit Risk Management Services Track Room 2


9:00 - 10:00

Diversity Managment of the Corporate PortfolioSpeaker: Tamas Csabai (tent.)

CEE Cluster and Country Credit Manager at Shell

• Unique MNE and Corporate enterprise challenges

• Structure for solutions, eliminate duplication and waste

• Communication and Expectation Management

Creating Enterprise Advantage in European Union Courts – Preplanning is Key Speaker: Paul de Dree , Avocat Grisy-les-Platres, France

• Join this session to better understand EU-focused business preparation enable you to legitimize debt, reduce losses and more profitably expand into the market. Better understand the benefits outlined in the Lugano Convention

Benchmarking to Promote Continuous Improvement Speaker: Harry Strausser

Remit Corporation / Interact Training & Development, USA

• Changing consumer needs, behavior and expectations

• Solution diversity must adjust accordingly• Discussion of key drivers and effective practices

10:00 - 11:00

Best Practices in Organizational Credit Risk Professional DevelopmentSpeaker: Declan Flood

FIACP, FCICMThe Credit CoachIrish Credit Management Training

• Methods resulting from Best Practices - Standards(?)

• Acquiring and Retaining talent … and consistency

• Value of both experience and education …Sharing

Financing Small and Medium Enterprises in the region Speaker: Zoltan Prosszer CEO Romcab

• How best to prepare the company to request funding• Is access better in one market over another • The impact of performance and character of the

enterprise

The Impact of Global Protection of Personal InformationSpeaker: Eugene Joubert Chairman, Corporate Rebels, South Africa, Author

• Drivers of Information Protection• Global Trends• Case Study from Developing Market


Congress Day 2 - Friday, June 10, 2016



Congress Day 2 - Friday, June 10, 2016

Time Commercial Credit Risk Track Credit Risk Management Services Track

Consumer Credit Risk Track

11:30 - 12:30 Panel Discussion

Credit Risk Management Now Warrants a Seat “At the Table”Moderator: To be confirmed

Panel members: Josef Bussutil, Malta Association of Credit Management (MACM)Mark Harrison, CEO, ACCEE*Dr. Tjaart van der Walt, Group Director Corporate Rebels

How best to approach the issue within the organization.

Managing the NPL Portfolio Purchase to a ResolutionModerator: Cristian Ionescu

Country Manager, Expense Reduction Analysts Romania

Panel members: Josh Silver, Managing Partner*, A-Partners CapitalUlrich Ahrens, Partner, CDM*Mihai Gavriloiu, HIG Capital*Robert Dafforn, Bybrook Capital*Octavian Popescu, Blackstone*

• Odds of full repayment of the NPL and the impact on portfolio suitability

• Tactics to transform NPL portfolios into performing loans

• Current trends in appetite for NPL in market segments of industries

• Prospective appetite for the NPL portfolio

Regulatory Compliance Trends – a Multi-Region DiscussionModerator: to be confirmed

Panel members: Luis Eduardo Perez Mata, President ICM, MexicoEugene Joubert, Chairman, Corporate Rebels, South Africa

• Key features of efficient compliance• Essential requirements to sustain compliance• How the competition is responding to regulatory

mandates• Are mandates successful in achieving risk objectives

12:30 - 13:30 Lunch

Plenary Sessions

13:30 - 14:15 Title to be confirmed

14:15 - 15:30 Europe Beyond the Greek and Immigrant Challenges

Are We Heading on to a New Crisis-panelLucian Croitoru, Senior Advisor to Governor at National Bank of Romania


16:00 - 17:00 Leadership Across Professions, Connor Neill, Lecturer of Managing People in Organizations, IESE Business School

17:00 - 17:30 5th WCCE Closing Ceremony

* To be confirmed



We will be glad to meet you!

ICM Consultoría y Capacitación Integral Luis Eduardo Perez [email protected]

Leadership Events23-25 Vasile Lascar Street, 2nd floor020491, Bucharest, [email protected]

Project Manager, WCCE 2016 Andreea [email protected] +40 727 110 531Doingbusiness.ro4-6 Prof. Ion Bogdan010539 Bucharest, Romania

The Global Summit of Credit and Collection Professionals ...€¦ · Special competency in Eastern...

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