Republic of Ghana

The Ghana E-Government Implementation Strategy

May 2005

Government of Ghana

Table of Contents

Page SECTION 1. EXECUTIVE SUMMARY ....................................................................................................... 1

SECTION 2. INTRODUCTION ..................................................................................................................... 5

PURPOSE ............................................................................................................................................................. 6 SCOPE ................................................................................................................................................................. 6 ACKNOWLEDGEMENTS ....................................................................................................................................... 6 BACKGROUND .................................................................................................................................................... 7 DOCUMENT ORGANISATION ............................................................................................................................... 9

SECTION 3. WHAT IS E-GOVERNMENT?............................................................................................. 10

DEFINING E-GOVERNMENT .............................................................................................................................. 10 THE E-GOVERNANCE CONCEPT ........................................................................................................................ 10 THE BASIC DIFFERENCES BETWEEN E-GOVERNMENT, E-BUSINESS, AND E-COMMERCE .................................. 11

E-Government ............................................................................................................................................. 12 E-Business................................................................................................................................................... 12 E-Commerce ............................................................................................................................................... 13

SECTION 4. WHY AN E-GOVERNMENT STRATEGY?....................................................................... 14

INDICATIVE PUBLIC ADMINISTRATIVE SERVICES ............................................................................................. 15

Provided to Citizens .................................................................................................................................... 15 Provided to Businesses................................................................................................................................ 15

THE KEY E-GOVERNMENT MESSAGES ............................................................................................................. 16 THE BENEFITS OF IMPLEMENTING E-GOVERNMENT ......................................................................................... 17

Orientation towards citizens and businesses: ............................................................................................. 17 Orientation towards organizational and technological upgrading of the public sector and civil service administration:............................................................................................................................................ 17 Training and retraining of personnel in the public sector and civil service administration:...................... 18

E-GOVERNMENT OPPORTUNITIES ..................................................................................................................... 19 SECTION 5. THE E-GOVERNMENT STRATEGY ................................................................................. 20

VISION .............................................................................................................................................................. 20 OBJECTIVES ...................................................................................................................................................... 20 STRATEGIC GOALS ........................................................................................................................................... 21

Strategic Goal 1: Establish Institutional Framework The E-Government Management Structure (E- GMS) ........................................................................................................................................................... 22 Strategic Goal 2: Establish a Component-Based Ghana Government Enterprise Architecture ................. 26 Strategic Goal 3: Implement a Secure, Robust, and Interoperable E-Government Infrastructure ............. 56 Strategic Goal 4: Ensure the Legal and Regulatory Framework supports the adoption and implementation of E-Government. ........................................................................................................................................ 61 Strategic Goal 5: Leverage the use of ICT, within an effective E-Government Environment, to meet vital socio-economic development goals. ............................................................................................................ 62 Strategic Goal 6: Seek Active and Direct Participation of the Private Sector in the Implementation of E- Government ................................................................................................................................................. 63

SECTION 6. E-GOVERNMENT ROAD MAP .......................................................................................... 66

STRATEGIC DIRECTION ..................................................................................................................................... 66

Phase 1 Web presence.............................................................................................................................. 66 Phase 2 Construct .................................................................................................................................... 68 Phase 3 Interact ....................................................................................................................................... 69 Phase 3 Transact...................................................................................................................................... 69

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E-Government Strategy

Phase 4 Transform ................................................................................................................................... 70 PROGRAMME PRIORITISATION AND IMPLEMENTATION TIMELINES ................................................................... 70 REGIONAL INTEGRATION (NEPAD) ................................................................................................................. 72 E-GOVERNMENT ROLES ................................................................................................................................... 73

Public Officials ........................................................................................................................................... 73 E-Government Management Structure........................................................................................................ 73 Ministries, Departments and Agencies........................................................................................................ 73

SECTION 7. E-GOVERNMENT CHALLENGES AND LIMITATIONS ................................................ 75

E-GOVERNMENT CHALLENGES ........................................................................................................................ 75 E-GOVERNMENT LIMITATIONS ......................................................................................................................... 78

SECTION 8. MANAGING THE IMPLEMENTATION OF THE E-GOVERNMENT STRATEGY . 79

PROGRAMME MANAGEMENT ............................................................................................................................ 79 IMPLEMENTATION RISKS AND THEIR MITIGATION ............................................................................................ 80 CHANGE MANAGEMENT ................................................................................................................................... 82 CRITICAL SUCCESS FACTORS ........................................................................................................................... 82 PROGRAMME MANAGEMENT DOCUMENTATION............................................................................................... 83

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E-Government Strategy

Table of Figures

Page FIGURE 1: E-GOVERNMENT, E-BUSINESS, AND E-COMMERCE ............................................................................. 12

FIGURE 2: THE 5 REFERENCE MODELS ................................................................................................................. 27

FIGURE 3: THE PERFORMANCE REFERENCE MODEL.............................................................................................. 29

FIGURE 4 : THE BUSINESS REFERENCE MODEL ..................................................................................................... 31

FIGURE 5: THE HIERARCHICAL RELATIONSHIP OF THE BRM COMPONENTS ................................................